The Payment Expert Podcast

SBC Media
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Welcome to The Payment Expert weekly podcast, brought to you by SBC Media. Each week we analyse the news driving the global payments industry forward; the innovation, the infrastructure, and everything that has to happen to make it all possible.

  1. vor 1 Tag

    Guavapay Collapse: Where Did Customers' Money Go? Ep. 35

    What happens to your money when a payment app collapses? And are customers really protected in the same way as they would be with a traditional bank? In the latest episode of the Payment Expert Podcast, host Louis Thompsett is joined by Charlotte Kessler, Commercial Disputes and Class Actions Lawyer, and David Greene, Senior Partner at Edwin Coe, to examine the Guavapay collapse and the wider questions it raises for the payments industry. Following regulatory intervention and the company's subsequent liquidation, some Guavapay customers have reportedly been left unable to recover all of their funds. But what happens when an electronic money institution fails, and what protections are actually in place? The discussion explores the crucial differences between traditional banks and electronic money institutions (EMIs), including why payment apps can look and function like bank accounts without offering the same level of financial protection. Charlotte and David explain how safeguarding requirements differ from the Financial Services Compensation Scheme (FSCS), why FCA registration does not automatically mean a company holds a banking licence, and what the Guavapay case could mean for consumer confidence in digital payments. They also examine the role of liquidators, the difficulties customers may face when attempting to recover funds, and whether younger or financially vulnerable consumers are particularly exposed to the risks associated with electronic money services. Finally, the panel shares practical advice on checking a payment provider's regulatory status, understanding who you're actually contracting with and identifying the protections available before depositing money. In this episode: • What happened following the Guavapay collapse• Why customers have struggled to recover their money• The differences between banks and electronic money institutions• Why FCA registration does not equal a banking licence• Safeguarding requirements versus FSCS protection• The role of liquidators in recovering customer funds• Questions surrounding regulatory oversight and consumer protection• Whether younger and financially vulnerable users face greater risks• How to check a payment provider's FCA status• Practical advice for protecting your money Chapters:00:00 Introduction: The Guavapay Collapse00:31 What Happened to Guavapay?02:15 The Impact on Customers02:31 How Electronic Money Institutions Differ from Banks04:22 Guavapay's Regulatory Status05:13 Why Payment Apps Can Look Like Bank Accounts07:59 Safeguarding Customer Funds09:07 FSCS Protection vs EMI Safeguarding10:59 What Options Do Affected Customers Have?11:31 Liquidation and Recovering Customer Money15:54 Are Some Consumers More Exposed?16:41 Younger Users and Financial Vulnerability19:52 How to Check a Payment Provider's FCA Status21:32 Practical Advice for Protecting Your Money24:03 Final Thoughts and Outro Featuring:Louis Thompsett, News Editor, Payment ExpertCharlotte Kessler, Commercial Disputes and Class Actions Lawyer, Edwin CoeDavid Greene, Senior Partner, Edwin Coe For the latest payments industry news, insights and analysis, visit:https://paymentexpert.com/ Subscribe to the Payment Expert Podcast for expert discussions covering regulation, fintech, digital payments, banking, financial technology and the future of the payments industry. This episode reflects the guests' understanding of the Guavapay case at the time of recording. Investigations and recovery proceedings may develop further. #PaymentExpert #Guavapay #Fintech #Payments #ConsumerProtection

  2. 4. Nov.

    Binance's $6.3BN Hack: Is Your Crypto Safe? | Ep. 34

    Hackers have stolen approximately $6.36 billion from Binance in the largest cryptocurrency theft on record. Days later, Brazil's Mercado Bitcoin was hit by another major attack. So just how safe are the world's biggest crypto exchanges? In this episode of the Payment Expert Podcast, host and News Editor Lewis Thompson is joined by senior business journalist Kieran to examine two major crypto security incidents and what they could mean for the future of digital asset protection. On 29 October 2026, approximately $6.36 billion was stolen from Binance wallets across multiple blockchains, with much of the theft taking place in around 20 minutes. Blockchain intelligence firm TRM Labs has attributed the attack to TraderTraitor, a North Korea-linked hacking group. Just days later, Mercado Bitcoin suffered a separate breach, with blockchain investigators estimating tens of millions of dollars in stolen assets. The incidents have raised major questions about exchange security, hot wallets, customer funds and the growing concentration of cryptocurrency assets within large centralised platforms. Lewis and Kieran discuss how the attacks unfolded, why online-connected wallets present security challenges, and whether customers can rely on crypto exchanges to reimburse their losses. They also explore the role of stablecoin issuers such as Tether and Circle in freezing stolen funds, the differences between crypto exchange protections and traditional banking safeguards, and whether cryptocurrency is moving further away from its original promise of decentralisation. In this episode: How the record $6.36 billion Binance hack unfoldedWhy investigators have linked the attack to North Korea's TraderTraitor groupWhat happened during the Mercado Bitcoin security breachThe risks associated with crypto hot walletsWhether customers can recover stolen cryptocurrencyHow stablecoin issuers can freeze assetsBinance's emergency customer protection fundCentralised exchanges versus self-custodyThe future of cryptocurrency security and regulation For more payments industry news, insight and analysis, visit:https://paymentexpert.com/ Subscribe to the Payment Expert Podcast for conversations about payments, fintech, cryptocurrency, digital assets and financial technology. #Binance #CryptoHack #PaymentExpert #Cryptocurrency #Cybersecurity

  3. 28. Okt.

    CMA vs Apple on NFC Access | Ep. 033

    This episode breaks down the UK Competition and Markets Authority's proposals to force Apple to open the iPhone’s contactless NFC chip to rival wallets, and what that means for banks, fintechs, and consumers. Key Topics The CMA's core demands: Requiring Apple to offer both Host Card Emulation (HCE) and Secure Element (SE) access, Express Mode functionality, and alternative default wallet selection.Why the 2024 opening failed: How Apple's existing commercial fees and restrictive SE-only platform kept rival wallets from launching in the UK.The security vs. open-access debate: Examining Apple’s security concerns against the fact that Android and the EU already operate safely on free HCE models.Global regulatory precedents: Comparing the UK's approach to the EU's binding free-access settlement, Brazil’s ongoing fight over contactless Pix, and earlier attempts in Germany and Australia.Wider industry impact: How open NFC could enable in-store "Pay by Bank" options, unlock transit and digital ID services, and whether UK consumers will actually see third-party wallets by late 2027.Host: Louis ThompsettGuest: Kieran O'Connor Producer: Anaya McDonaldEditor: Anaya McDonald Learn more about the latest payments insights: https://paymentexpert.com

  4. 21. Okt.

    The Agentic Regulator: Who Rules the AI Financial Frontier? | Ep. 032

    In this episode, we explore the latest developments in AI regulation within the financial industry, including the FSB's final AI guidance, the EU AI Act, and the FCA's plans to become an agentic regulator. We discuss the implications for payment firms, fraud prevention, and the need for standardised AI practices. Key Topics FSB's 12 AI practices for financial firmsThe role of human oversight in AI deploymentRisks of AI agents in payments and commerceRegulatory approaches: FCA, EU AI Act, and othersThe importance of standardized AI practicesImplications for fraud detection and preventionThe concept of agentic AI and its regulationFuture challenges in AI regulation and complianceHost: Louis ThompsettGuests: Kieran O'Connor & Callum WilliamsProducer: Anaya McDonaldEditor: Anaya McDonald Learn more about the latest payments insights: https://paymentexpert.com

  5. 14. Okt.

    Payments in Motion: AI, Tokenization, and Financial Infrastructure with Sulabh Agarwal | Ep. 031

    In this episode, Sulabh Agarwal from Accenture shares insights from Sibos on AI, risk resilience, tokenisation, and the future of money movement, highlighting how these trends are shaping the payments industry. Key Topics AI-driven finance and risk managementRisk and resilience in financial infrastructureAI applications in banking and paymentsTransaction foundation models and semantic layersTokenization, stablecoins, and digital currenciesCross-border payments and stablecoin tractionTokenized deposits and future money movementLiability and legal considerations in agent-based paymentsHost: Louis ThompsettGuest: Sulabh AgarwalProducer: Anaya McDonaldEditor: Anaya McDonald Learn more about the latest payments insights: https://paymentexpert.com

  6. 7. Okt.

    Beyond the Hype: Stablecoins, Real-World Payments, and AI Risk | Ep. 030

    In this episode, Erica Stanford discusses the evolving landscape of stablecoins, crypto payments, and the impact of AI on fraud and cybersecurity. She shares insights on regulatory challenges, ethical AI use, and practical steps for payment firms to stay ahead in a rapidly changing environment. Key Topics Stablecoin transaction volumes and use casesCrypto's role in real-world payments and remittancesPerceptions of crypto and money laundering risksAI's impact on fraud and scam techniquesEthical considerations in AI deployment in financeHost: Louis ThompsettGuest: Erica Stanford Producer: Anaya McDonaldEditor: Anaya McDonald Learn more about the latest payments insights: https://paymentexpert.com

  7. 30. Sept.

    Transforming Cross-Border Money Movement with Claire Gates | Ep. 029

    In this episode, Claire Gates, Global Head of Payments and Solutions at Crown Agents Bank, shares insights on cross-border payments in Africa, the role of stablecoins, and the future of AI in payments. Discover how innovative solutions are transforming money movement and the importance of regulation and diversity in the industry. Key Topics Challenges in African cross-border paymentsRole of stablecoins in emerging marketsAI applications in payments and complianceCrown Agents Bank's role in facilitating trade financeDiversity and women in the payments industryHost: Louis ThompsettGuest: Claire GatesProducer: Anaya McDonaldEditor: Anaya McDonald Learn more about the latest payments insights: https://paymentexpert.com

  8. 23. Sept.

    Data, AI, and 'No Ticket, No Release': Payment IQ’s Next-Gen Cashier | Ep. 028

    In this episode, Kaivalya Paluskar from Payment IQ discusses innovations in cashier management, including the introduction of Cashier Plus, and how these tools streamline the onboarding and deposit process for operators. Learn how data-driven decisions and AI are shaping the future of payment experiences in iGaming. Key Topics Cashier management challenges in iGamingIntroduction of Cashier Plus by Payment IQThe importance of the final deposit step in user acquisitionReducing development time with Cashier PlusUsing data and AI to improve payment experiencesThe 'No Ticket, No Release' philosophy in product updatesFuture trends: AI integration and smarter payment solutionsHost: Louis ThompsettGuest: Kaivalya Paluskar Producer: Anaya McDonaldEditor: Anaya McDonald Learn more about the latest payments insights: https://paymentexpert.com

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Welcome to The Payment Expert weekly podcast, brought to you by SBC Media. Each week we analyse the news driving the global payments industry forward; the innovation, the infrastructure, and everything that has to happen to make it all possible.

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    2026
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