Off The Record with Ann Kristine

Ann Kristine Peñaredondo

May natatagong kwento sa bawat trabaho. Simula sa kung paano ka na-hire o pakiramdam mo ikaw na lang ang "nagtitiis" sa kumpanya. Sa likod ng petsa de peligro, work tsismis, difficult team leads hanggang unapproved leaves, there are lessons that shape who we become. Sa "Off The Record with Ann Kristine", maririnig mo ang totoong kwento ng working class—walang halong filter, walang itinatago. Listen to unfiltered stories of work, growth, and everything in between. Are you ready to hear what happens off the record?

  1. 16.07.2025

    LA: " Grabe 'Yung Character Building na Ginagawa ng BPO Industry."

    LA worked in one of the biggest BPO companies, yet she felt small. Bakit kaya? LA shares her BPO career journey, starting as a call center agent and evolving into the co-founder of The VA Hub. She discusses her motivations, challenges, and the valuable lessons learned from her BPO experience, including dealing with stressful commutes (and falling hair!), strict work disciplines, and building resilience. LA also dives into her transition to work-from-home roles and her involvement in pioneering a virtual assistant company. Additionally, she reflects on the impact of AI on the industry and offers advice to those considering a career in a call center. Listen to the episode to hear LA's candid insights and advice for aspiring professionals. 00:00 Introduction and Early Career Beginnings 00:34 First Job Experience at a Call Center 03:43 Challenges and Commute Struggles 07:43 Transition to Virtual Assistant 09:59 Founding The VA Hub 10:58 Reflecting on Call Center Life 23:46 Accident at the Workplace 24:46 The Importance of Training in BPO 25:26 Character Building in the BPO Industry 28:39 Transition to VA Hub 32:40 Side Jobs and Freelancing 34:52 Embracing AI in the Workplace 38:03 Advice for Aspiring Call Center Agents 39:33 Would You Rather Questions Know more about The VA Hub, check their global links: ⁠Website⁠ ⁠Facebook⁠ ⁠Instagram⁠ ⁠LinkedIn⁠ ⁠TikTok Call Center Agents: Sawa ka na ba sa “graveyard shifts” at unhealthy habits? Ang solution ng iba, find another work. Ang suggestion ko: Start with education. Here’s my recommended book: https://bit.ly/ireadthisbook3xafterbuyingit

    46 Min.
  2. 02.07.2025

    Effie:  "Naglalaro ako, then, biglang may pop-up ads sa PC. 'Would you like to apply?'"

    Effie shares his serendipitous start in the BPO industry back in March 2006, spurred by an online ad while gaming at a computer shop. With no solid career plans post-graduation, Effie's spontaneous application led to a long and eventful career in various call centers before transitioning to a virtual assistant role. He discusses the highs and lows of his journey, from quick promotions and robust training programs to the challenges of office politics and maintaining work-life balance. Effie also reflects on his transition to a work-from-home setup, the benefits he reaped from his call center experience. 00:00 Starting a Call Center Career 00:47 The Unexpected Job Application 03:25 First Day and Initial Interviews 07:52 Rapid Promotion to Supervisor 09:06 Transition to IBM 11:14 Challenges and Changes at Teletech 13:34 A Period of Growth 15:53 Moving On 17:29 Peak Career 23:12 Reflecting on Call Center Benefits 26:28 Downsides of Call Center Work 29:45 The Challenges of Micromanagement 30:49 Trust and Politics in Management 32:08 Personal Reflections on Management Style 41:11 Transitioning to a Virtual Assistant Role 51:52 The Role of AI in the Call Center Industry 54:12 Rapid Fire Questions 55:35 Advice for Aspiring Call Center Workers Proximity Outsourcing is an HR company that focuses on high-level placements and ongoing HR services. ⁠Visit their website to know more about their latest work opportunities⁠, or ⁠you may check their Facebook Page. Call Center Agents: Sawa ka na ba sa “graveyard shifts” at unhealthy habits? Ang solution ng iba, find another work. Ang suggestion ko: Start with education. Here’s my recommended book.

    59 Min.
  3. 10.06.2025

    Mia: "Sa Call Center Nagsimula ang 'Game of Thrones'!"

    As a young mother, paano nag-thrive si Mia sa call center? Mia discusses her career progression, from an agent in 2005 to a team lead. She discusses the industry's toxic culture, illicit relationships, mentorship, and AI's impact on call center jobs. Mia also discusses the balancing act of work, education, and family life, highlighting the importance of support systems. Inspiring ang episode na ito kasi Mia shares her career path, her insights on professional growth, and her dedication to helping others succeed. 00:00 Introduction and Early Career Beginnings 01:28 Balancing Work and Education 03:02 Navigating the Call Center Industry 05:10 Challenges and Transitions 10:53 Toxic Culture and Office Politics 18:50 Leave Policies and Personal Sacrifices 24:22 Struggles in the Call Center Industry 26:00 The Importance of Training 28:25 Transition to Freelancing 30:00 Discovering Virtual Assistance 32:46 Balancing Side Gigs and Call Center Work 35:05 Mentoring and Teaching Others 37:29 Reflections on Career Choices 40:25 The Impact of AI on Call Centers 44:39 Advice for Aspiring Call Center Agents MJ Weddings and Events: Facebook: https://www.facebook.com/mjweddingsphInstagram: https://www.instagram.com/mjweddingsph/Email: mjweddingsph@gmail.com Call Center Agents: Sawa ka na ba sa “graveyard shifts” at unhealthy habits? Ang solution ng iba, find another work. Ang suggestion ko: Start with education. Here’s my recommended book: https://bit.ly/ireadthisbook3xafterbuyingit

    50 Min.

Info

May natatagong kwento sa bawat trabaho. Simula sa kung paano ka na-hire o pakiramdam mo ikaw na lang ang "nagtitiis" sa kumpanya. Sa likod ng petsa de peligro, work tsismis, difficult team leads hanggang unapproved leaves, there are lessons that shape who we become. Sa "Off The Record with Ann Kristine", maririnig mo ang totoong kwento ng working class—walang halong filter, walang itinatago. Listen to unfiltered stories of work, growth, and everything in between. Are you ready to hear what happens off the record?