Quality Impact

The Chartered Quality Institute
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Quality Impact is a series from the Chartered Quality Institute (CQI) hosted by Rashad Issa featuring interviews with thought leaders offering insights on the challenges, solutions and the future of their industries.   Learn more about the CQI

  1. 17. Juni

    When Leadership Fails, Quality Pays the Price

    What happens when financial decisions are made without considering their impact on quality? In this episode, Carl Andrew, Chartered Management Consultant, Chartered Manager, and Founder of Westwood Management Consulting, explores how short-term thinking can erode culture, trust, and performance, and why it's important to quantify the cost of inaction and inactivity. Discover why quality leaders must speak the language of finance, build strategic partnerships, and position quality as a driver of long-term success.

    24 Min.

  2. 13. Mai

    Leading Quality Across Borders and Time Zones

    What does it take to turn a reactive quality function into a trusted global team? Manuel Ancizu who is a Commercial Program Manager for Global Wind Energy Projects based in Spain shares how his team at Siemens Gamesa grew from three people to eleven by putting trust, empowerment, and proactive quality at the centre of every project. He discusses meeting customers before contracts begin, managing remote teams he has never met in person, and conducting drone inspections at sea. This is a sharp, real-world look at leading quality in one of the industry’s most complex environments while building trust across continents without ever meeting face to face.

    34 Min.

  3. 15. Apr.

    90% of Global Trade Depends on This Invisible System And Most Leaders Ignore It

    What if the biggest driver of growth, innovation and market access is the one most organisations overlook? In this episode, Chantal Guay, CEO of the Standards Council of Canada, joins Rashad Issa to explore why standards are far more than certificates on the wall. From unlocking international trade to giving innovators a competitive edge, Chantal explains why boards must treat standardisation as strategy and why today’s systems must evolve faster to keep pace with technology, disruption and global change.

    22 Min.

  4. 11. März

    Leading Without Fitting the Traditional CEO Mould

    Helen Hardy, CEO of the Chartered Institute of Logistics and Transport UK, shares her journey into leadership, overcoming imposter syndrome, and modernising professional bodies. She explores skills shortages, supply chain disruption, and why governance, standards, and quality management act as stabilisers, helping organisations build resilience, close capability gaps, and future-proof logistics and transport in a rapidly changing world.

    26 Min.

  5. 11. Feb.

    How Compliance Could Get You Caught Out

    Compliance is no longer a lottery. As AI-powered enforcement tightens the net, silos, shortcuts and “we’ll fix it later” mindsets are becoming business-ending risks. Lee Bryan of ARCUS Compliance explains how founders can turn compliance into a strategic advantage, driving growth, protecting consumers, and staying on the shelves. This podcast is sponsored by Catalyst Consulting.

    29 Min.

  6. 14. Jan.

    How To Get On With Your New AI Colleague

    As AI becomes a digital teammate rather than a tool, quality professionals face a critical shift. Host Rashad Issa is joined by Susannah Clarke, Managing Partner at Process Management International (PMI), and Anthony Richardson, Senior Consultant at PMI, to explore how to work with AI without surrendering judgment, rigour, or accountability. From coaching AI like a colleague to managing bias, variation, and over-reliance, this episode reframes AI as a catalyst for quality professionals. This podcast is sponsored by Catalyst Consulting.

    30 Min.

  7. 16.12.2025

    What’s Really Changing in Quality? Insights from the CQI CEO

    Vince Desmond, CEO of the CQI, explores the most significant shifts redefining quality in 2026 – from where AI is delivering real value to growing resilience expectations, global collaboration, and the seven critical gaps organisations must address. A sharp, forward-looking conversation for quality professionals reflecting on 2025 and preparing for what’s next. Key dates for 2026: World Quality Week takes place in the second week of November. September marks Quality Careers Week, while June brings Quality Live and the International Quality Awards.

    30 Min.

  8. 11.11.2025

    This 2-Minute Trick Will Completely Change How You Think at Work

    This World Quality Week, themed 'Quality: think differently’, we explore how leaders and teams can train their minds to toggle between structure and creativity in seconds. Dr Ken Hudson, inventor of Switch Thinking joins Rashad Issa to reveal a simple but powerful way to change how your brain works at work. Learn how to toggle between structure and creativity in just two minutes using techniques like the box vs ball mode, and discover how this mindset shift can boost innovation, agility, and energy across your team and help you think differently every day. This podcast is sponsored by Catalyst Consulting.

    26 Min.
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Info

Quality Impact is a series from the Chartered Quality Institute (CQI) hosted by Rashad Issa featuring interviews with thought leaders offering insights on the challenges, solutions and the future of their industries.   Learn more about the CQI

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  • Erstellt von
    The Chartered Quality Institute
  • Jahre aktiv
    2024 - 2026
  • Folgen
    25
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