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    HSMA #happyhour [GERMAN] - Episode 2 - Revenue Management, what it's all about?

    HSMA #happyhour [GERMAN] - Episode 2 - Revenue Management, what it's all about?

    Tune in to this episode [in German] all about Revenue Management, the job profile and responsibilities of a Revenue Manager in the hotel industry, and more.


    HSMA Revenue Management Expert Circle members Steffi Breitsprecher, Director of Revenue & Distribution at Meininger Hotels, and Bastian Däullary, Senior Expert Revenue & Capacity Management at Deutsche Hospitality, join Christian Meissner, Senior Director Commercial Systems, Hotel Applications & CRM at Deutsche Hospitality and member of the Revenue Management, E-Commerce, CRM & Marketing und Distribution advisory board at HSMA Deutschland e.V to share their knowledge and insights.


    Darüber sprechen Steffi, Bastian und Christian in dieser Folge:



    Was ist eigentlich Revenue Management?
    Wie hat sich dieser Fachbereich verändert?
    Welche Skills und Erfahrungen braucht ein Revenue Manager?
    Inwieweit ist der Job auf andere Branchen adaptierbar?
    Was macht die Revenue Management Systemwelt?
    Was hat der Tulpen Verkauf in Amsterdam damit zu tun?
    Automatisierung & Revenue Management
    Woran muss noch gearbeitet werden und welche Rolle spielt Revenue Management innerhalb des gesamten Unternehmens?
    Bastian wirft mit Zahlen um sich
    22 Millionen - Warum brauchen wir 67 Revenue Manager?
    Wo schlägt die Erfahrung den Algorithmus - in München.
    Differenzierte Meinungen zum Thema Outsourcing im Revenue Management.
    Wohin hat es sich entwickelt? Wie sehen die Anforderungen aus?



    The HSMA Happy Hour [In German] - that’s the podcast series that we are co-hosting together with our friends from HSMA Germany - the hotel association with more than 1.500 members from the German-speaking hotel market.


    HSMA will use this format to regularly discuss current trends and developments in the hotel industry, and share exclusive insights and knowledge from their various expert circles and best practices from their members. Also, tune in to the first Episode discussing the job profile and responsibilities of a hotel digital marketing manager.


    Visit hsma.de for more.



    EXPLORE FURTHER.



    Recap incl. all Videos l HSMA e & MICE Day 2021
    Recap incl. all Videos l HSMA eDay 2020
    HSMA #happyhour Podcast l To all episodes

    • 1 Std. 2 Min.
    COLLECTIVE #hotelierPULSE with Nadja Dahlmann from Empire Riverside and Hotel Hafen Hamburg l 02 December 2021

    COLLECTIVE #hotelierPULSE with Nadja Dahlmann from Empire Riverside and Hotel Hafen Hamburg l 02 December 2021

    Tune in to this on-demand podcast episode with the recording of the COLLECTIVE #hotelierPULSE live session we streamed live on LinkedIn and Youtube on 02 December 2021. With special guest Nadja Dahlmann, Head of PR & Marketing at the Empire Riverside Hotel and the Hafen Hotel Hamburg, and member of the expert circle advising on Digital Marketing, CRM, and eCommerce at HSMA Deutschland e.V.


    Nadja joins Pedro Colaco, CEO at Guestcentric and Great Hotels of the World, and our André Baljeu to discuss together with the community the findings of the 19th edition of The Hotelier PULSE Report and its implication for the hotel and travel markets. Nadja shares what implications she sees for commercial strategies for hotels, what best practices there are in terms of digital marketing, and guest engagement, and what market developments she is anticipating. 


    If you prefer watching the video version of this session, find it here. Find the original live broadcasting Linkedin link, including all comments and questions from the audience, here.



    The techtalk.travel COLLECTIVE #hotelierPULSE sessions are co-hosted by Pedro Colaco, CEO at Great Hotels of the World and Guestcentric, and André Baljeu, Founder at techtalk.travel. 


    Pedro and André discuss with their changing guests the latest findings of The Hotelier PULSE Report and its implications for the respective markets represented and overall market developments impacting the hospitality and travel industry.


    Read more about the COLLECTIVE #hotelierPULSE live sessions here and make sure to join the upcoming ones too.


    Also, find all past COLLECTIVE #hotelierPULSE sessions here.

    • 47 Min.
    COLLECTIVE #MICEBEAT with Katja Reisch (Accor) and Simon Dowell (Upmail) l 07 December 2021

    COLLECTIVE #MICEBEAT with Katja Reisch (Accor) and Simon Dowell (Upmail) l 07 December 2021

    MICE & Group Sales of tomorrow & Technology - What has fundamentally changed in Group Sales? What are the implications for Marketing and Sales strategies for convention hotels and venues, and how to leverage technology best? - That's discussed in this podcast episode with the recording of the COLLECTIVE #MICEBEAT session, which was streamed live on Linkedin and Youtube on 7th December 2021.

    Katja Reisch, Director Mice & Leisure Distribution Northern Europe at Accor, and Simon Dowell, Commercial Director at Upmail, join co-hosts Rita Machado from Great Hotels of the World and our Lea Jordan to share their insights, and to discuss with the techtalk.travel community.



    The Collective #MICEBEAT sessions are data-driven live think tanks focusing on the Meetings & Events industry’s future. Taking stock of where we as an industry are, where we need to go, and how we will get there, co-hosted by Rita Machado, Vice President Sales and Marketing at Great Hotels of the World, and Lea Jordan, Co-Founder at techtalk.travel. Providing a platform for the hospitality industry to exchange knowledge, pollinate ideas and connect.



    If you prefer tuning in to the video version of this session, find it here and on all leading podcast streaming platforms. Find the original Linkedin Live Video, including all comments and questions from the audience here.


    Read more about the COLLECTIVE #MICEBEAT live sessions here, and make sure to join the upcoming ones too.



    You might also find interesting:



    Editorial l MICE & Technology
    On-demand [Videos] and [Podcasts] - All past COLLECTIVE #MICEbeat sessions
    [Video] - The MICE market in transition, trends, and how Accor does it. Interview with Alexandra Weber (Lindner Hotels AG) and Katja Reisch (Accor)
    Recap with [Downloads] and [Videos] - HSMA e & MICE Day 2021
    [Video] - Automate or Die - Why Automation is becoming a Necessity for Survival. Interview with Felix Undeutsch (hivr.ai)

    • 52 Min.
    HSMA Happy Hour [GERMAN]- Episode 1 - Was macht eigentlich ein Hotel Online Marketing Manager?

    HSMA Happy Hour [GERMAN]- Episode 1 - Was macht eigentlich ein Hotel Online Marketing Manager?

    Tune in to this episode [in German] all about the job profile and responsibilities of a digital marketing manager in the hotel industry.





    HSMA Digital Marketing Expert Circle members Nadja Dahlmann, Head of PR & Marketing at Hotel Empire Riverside and Hotel Hafen in Hamburg, and Alexander Schuster, Head of Digital at opensmjle join Anna Heuer, Managing Director at HSMA Deutschland e.V. to share their knowledge and insights.

    Find out more about HSMA on their website.






    The HSMA Happy Hour [In German] - that’s the new podcast series that we are co-hosting together with our friends from HSMA Germany - the hotel association with more than 1.500 members from the German-speaking hotel market.


    HSMA will use this format to regularly discuss current trends and developments in the hotel industry, and share exclusive insights and knowledge from their various expert circles and best practices from their members.


    Visit hsma.de for more.



    EXPLORE FURTHER.



    Recap incl. all Videos l HSMA e & MICE Day 2021
    Recap incl. all Videos l HSMA eDay 2020

     
    HSMA #happyhour Podcast l To all episodes

    • 53 Min.
    COLLECTIVE #golfresorttech with Matt Roberts (59club), Christopher Reeve (The Belfry), and Bruno Martins (Concept) l 30 November 2021

    COLLECTIVE #golfresorttech with Matt Roberts (59club), Christopher Reeve (The Belfry), and Bruno Martins (Concept) l 30 November 2021

    How to improve Golf Resort Guest-Experience by leveraging Technology? 

    Tune in to this podcast version of the COLLECTIVE #golfresorttech live session we co-hosted together with techtalk.travel member Concept. It was streamed live on LinkedIn and Youtube on 30th November 2021. 

    Matt Roberts (59club), Christopher Reeve (The Belfry), and Bruno Martins (Concept) join host André Baljeu (techtalk.travel) to discuss among other aspects





    How to select technoloygy and software solutions for Golf and Resort Hotels. What aspects to consider?




    How to fit a golf resort management technology nicely into the existing hotel technology stack of the enterprise?




    How to increase ancillary revenues per customer? What opportunities are there for yielding?




    How to digitize the booking process, how to best manage guest data?




    How to best manage guest data and preferences?




    How to optimize guest service across all areas on a resort, how to manage memberships and activities?




    What best practices can be shared?




    If you prefer watching the video version of this session, find it here. Find the original live broadcasting Linkedin link, including all comments and questions from the audience, here.



    Matt Roberts, Company Director at 59club




    59club was established in the UK in 2007 by current CEO Simon Wordsworth and is now the market leader in providing bespoke performance measurement and management programs for the golf, leisure, spa, events, F&B, and hotel industries.


    Its premise is the elevation of service standards to new heights, across several industry sectors, through the gathering of primary data – mystery shopping, customer satisfaction surveys, and business metrics – and the implementation of strategic training and development solutions.
    Connect with Matt on Linkedin.


    -


    Christopher Reeve, Director of Golf at The Belfry Hotel & Resort




    Christopher Reeve was appointed Director of Golf in 2017. Most recently, Reeve was the director of golf at the Foxhills Club and Resort in Surrey. Before this, he managed the Marbella Golf Coaching program before becoming the academy manager at the Burhill Group, running 22 courses across several regions. 


    The Belfry is home to the Professional Golf Association (PGA) and has hosted four Ryder Cup tournaments, more than any other venue in the world. Located near Birmingham and Sutton Coldfield, right in the heart of England, The Belfry is one of the most sought-after golf resorts in the UK. It offers excellent golf packages, including golf days and overnight stays, custom fitting, and a very own golf shop.


    Connect with Christopher on Linkedin.


    -


    Bruno Martins, Senior Product Manager, Concept




    Bruno Martins is an experienced IT professional who has spent 24 years in the hospitality technology industry. With an educational background in information technology and economics, Bruno began his career as an IT specialist at Escola Secundária de Loulé. After a stint in the Portugal Army in 1996, Bruno started his career in the hospitality technology industry, working with the team that would become Conceptek. Starting as an IT administrator, Bruno quickly moved through the ranks to become a Product Specialist for Conceptek solutions.


    Shiji Group acquired Conceptek in 2018, which led to Bruno’s promotion to Senior Product Manager. In this role, Bruno oversees the development of the Concept Spa & Golf software line. Driven by a love of building technology, Bruno has grown in and with the hospitality technology industry. Bruno currently resides in the Algarve region, where he has spent the majority of his life.


    Connect with Bruno on Linkedin.


    About Concept

    Concept provides golf and activity reservation management software solutions for enterprise hotels and resorts with locations worldwide. With over 25 years of experience and installations in 58 countries, Concept has developed a comprehensive reservation management pro

    • 47 Min.
    SE04E06: Michael Kessler, CEO at ReviewPro l Open Technologies, Next Gen Guest Intelligence Solutions and Tech Adoption in Hospitality

    SE04E06: Michael Kessler, CEO at ReviewPro l Open Technologies, Next Gen Guest Intelligence Solutions and Tech Adoption in Hospitality

    ‘A smart hotelier is a data-driven hotelier who understands the value of open technologies, integrations, and a single source of truth for guest data.’ - states Michael Kessler, CEO at ReviewPro, in this interview.

    In this episode, André Baljeu sat down with Michael Kessler at the ReviewPro office in Barcelona. Michael speaks about his background and career journey, what ReviewPro is all about, what learnings he can share from starting a CEO role during a global pandemic, how to move technology adoption in hospitality forward, and next-generation guest intelligence solutions, and more. 





    Time stamps: 


    00:25 - Michael’s Career Journey.
    02:15 - About ReviewPro.
    04:19 - ReviewPro’s global footprint.
    05:10 - Starting as a CEO during a crisis - Lessons and Changes due to Covid.
    14:30 - Customer Technology Decision Making.
    19:03 - Moving Technology forward - What’s holding the hotel industry's tech adoption back?
    26:00 - Managing Guest Data & the Single Guest Profile - Who should take the lead?
    31:43 - Next Generation Guest Intelligence Solutions.
    34:24 - ReviewPro’s Sweet Spot in the Market.
    36:15 - Michael’s Definition of a Smart Hotelier.
    37:29 - Michael’s most memorable travel experience.
    38:52 - Michael’s favourite food and restaurant.


    -
    If you prefer watching the video version this conversation find it here and on our Youtube Channel.
    -
    ReviewPro is a Founding Member at techtalk.travel.

    Content co-created with ReviewPro



    Editorial l Chatbots in the Hospitality Industry 
    Editorial l Automation in the Hospitality Industry


    To all techtalk.travel editorials.


    -


    More interviews

    Also, find these interviews with inspiring hospitality industry professionals and leaders:


    Season 4


    Interview episodes with Philip Ibrahim, General Manager at The Student Hotel Berlin; Grit Pauling, General Manager at The 25hours Hotel The Circle Cologne; Kevin King, COO at Shiji Group, Inès Blal, Managing Director & Exec. Dean at EHL Ecole Hôtelière de Lausanne, and Guillermo Gaspart, Founder & CEO at BYHOURS.


    Season 3


    Interview episodes with Pontus Berner and Lars Becker from berner+becker revenue management; Leif Jägerbrand and Alexander Erdström from Atomize; Thibault Gence and Florian Montag when with Hotelhero; Moritz Klussmann from Customer Alliance; Kristian Valk from Hotelchamp; John Burns; Connie Reams when with Beekeeper; Mark Fancourt & Cheyne Cole from TRAVHOTECH & Testbeds Vegas; Mike Ford from SiteMinder; and Adam Harris and Richard Castle from Cloudbeds.


    Season 2


    Interview episodes with Michael Curtis when with Airbnb; Yannis Moati from HotelsByDay; Sarah Fults from MGM Hotels & Resorts and when President at HEDNA; Erik Tengen from Oaky; Maarten Plesmann when with Revinate; Brendan May from HERA Hotel Res Bot; Ben Stephenson from Impala; Martin Stockburger from Concept Hotels; Ulrich Pillau and Martin Reichenbach from apaleo; Iris Steinmetz when with Snapshot; and Ricco de Blank from SHKP


    Season 1


    Interview episodes with Ullrich Kastner from Myhotelshop; Johannes Thomas when with Trivago; Robin Rossman from STR; Rajesh Vohra from Savora Hotels in UK; Steve Rubin from TRI Hospitality; Mike Keriakos from Curacity; Kurien Jacob from Highgate Ventures; Maximilian Waldmann when with Conichi; Wilhelm K. Weber from SHS Swiss Hospitality Solutions; and Erik Munoz when with Vertical Booking.

    • 40 Min.

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