The Retail Reality Show

Nino Bergfeld, Nicolas Kröger, Yael Kochman

The Retail Reality Show is the business podcast for movers and shakers in retail who look beyond the store counter. Retail experts Nino Bergfeld (Salesforce), Nicolas Kröger (Manor) and Yael Kochman (buywith & myAthena) talk to their guests about the new era of retail and technology. They discuss personal experiences, achievements, but also setbacks and do a reality check: How will brick-and-mortar retail evolve from today? In what ways can offline and online retail be combined? And which innovations will truly shape the industry's future?

  1. 15. APR.

    #65 Emotional Intelligence Meets AI: The Store as a Human Anchor with Anni Oppermann (DRYKORN) & Robert Andersen (LIGANOVA)

    AI makes everything online look perfect. Maybe … too perfect? AI can generate campaigns, images and product stories at scale. This raises a new question for brands: If everything online becomes synthetic, where do customers experience what’s real? In this live conversation, presented by LIGANOVA and recorded at EuroShop Düsseldorf, Nicolas and Nino speak with fashion marketing leader Anni Oppermann (DRYKORN) and creative strategist Robert Andersen (LIGANOVA) and explore why physical retail stores may become more important in the age of AI. From AI-driven retail marketing to the growing importance of authentic brand experiences, the discussion dives into the future role of stores as places of emotion, community and trust. Tune in to hear insights on: – Why physical stores could become the “moment of truth” for brands – Why AI-generated content may create a new trust challenge in retail – How retailers can combine AI efficiency with authentic in-store experiences – How experiential retail and emotional store design shape customer memory – Why human interaction still matters in a world of AI-powered retail technology As artificial intelligence reshapes customer journeys, retail marketing and merchandising, the role of the store may evolve rather than disappear. In an AI world, authentic retail experiences might become the ultimate competitive advantage. 🎧 Listen now to explore how AI, authenticity and human connection are redefining the future of physical retail. __________________________________ 🔗 Resources & Links: Visit our Website Follow us on LinkedIn Our Guests: Anni Oppermann, CMO at DRYKORN Robert Andersen, CCO of LIGANOVA Our Hosts: Nino Bergfeld Nicolas Kröger Yael Kochman

    24 Min.

  2. 6. MÄRZ

    #64 Shorts | OpenAI cancels Checkout

    Breaking News in Retail: ChatGPT Drops Agentic Commerce CheckoutIn this episode, we dive into the recent breakthroughs in AI-driven commerce, focusing on ChatGPT's new agentic checkout feature. We analyze what this means for retail, user adoption challenges, and the future of shopping experiences with AI.Key Topics: The announcement of ChatGPT's agentic commerce checkout and its implicationsUser adoption and resistance to AI-driven shopping solutionsThe emotional and psychological aspects of consumer satisfaction in purchasesRetailers’ evolving websites and personalized customer experiencesThe role of Google in the future of agentic commercePotential challenges and opportunities for brands and platformsThe significance of transparent feedback and honest communication from AI providersThe ongoing developments around the Universal Commerce Protocol (UCP)ChatGPT and Agentic CommerceUniversal Commerce Protocol (UCP) by GoogleDavid Yurman website Timestamps:  00:14 - Introduction: Retail Shorts and breaking AI news01:22 - The significance of ChatGPT's agentic commerce announcement02:17 - User behavior: stickiness of traditional checkout platforms03:16 - Retailer app integrations and future possibilities03:49 - Skepticism around adoption of agentic commerce solutions04:17 - Consumer satisfaction and the emotional element of purchase05:08 - Limitations and past failures like Amazon Dash buttons05:29 - The potential of agentic shopping experiences on luxury and mainstream sites06:55 - The evolving role of websites and AI’s impact on branding07:26 - Call for discussion: community insights on AI commerce trends07:50 - Google's role in shaping the future of agentic shopping08:39 - Conclusion and invitation to share opinionsResources & Links: __________________________________ 🔗 Resources & Links: Visit our Website Follow us on LinkedIn Our Hosts: Nino Bergfeld Nicolas Kröger

    7 Min.

  3. 4. MÄRZ

    #63 Product, Story, Community: Christoph Dassler’s Playbook Behind DSSLR

    What does it take to build a sportswear brand from scratch when you don’t have billions in the bank, but a clear vision and product obsession? In this episode, Christoph Dassler, founder of DSSLR, breaks down how he’s building a modern sportswear brand for the racket sports generation. From product innovation and sustainable performance apparel to digital storytelling and omnichannel growth, this conversation is a masterclass in founder-led brand building. We also explore why AI will redefine retail discovery and why you need to shape your brand story today to be found tomorrow. This episode covers: – Building a modern performance brand from scratch – Designing for tennis, padel, and pickleball athletes – Community building in sportswear without big budgets – Preparing your brand for GenAI search and agentic commerce 🎯 A must-listen for anyone building brands, not just logos. Hit play now! __________________________________ 🔗 Resources & Links: Visit our Website Follow us on LinkedIn Our Guest: Christoph Dassler DSSLR Our Hosts: Nino Bergfeld Nicolas Kröger Yael Kochman

    28 Min.

  4. 18. FEB.

    #62 AI Decisions at Scale: What Works and What Doesn’t, with Dmitry Olerinskiy from Decathlon

    AI is often presented as the next inevitable step in retail digital transformation. But at scale, the real challenge is not what AI can do. It’s knowing where it should be used, where it shouldn’t, and who stays accountable. In this episode, Dmitry Olerinskiy from Decathlon shares a grounded, experience-based perspective on AI decisions in large retail organizations. Instead of hype, the conversation focuses on judgment, precision, and leadership responsibility. You’ll hear practical insights on: – Why not every retail problem needs AI – When algorithms outperform generative AI – How scale fundamentally changes AI adoption strategy – Why AI governance becomes critical at enterprise scale – Why experimentation without guardrails becomes liability This episode is for retail leaders navigating AI transformation, omnichannel complexity, and enterprise decision-making and who want to move beyond buzzwords toward sustainable impact. 🎧 Tune in for a thoughtful, no-hype discussion on AI, scale, and responsibility in modern retail. __________________________________ 🔗 Resources & Links: Visit our Website Follow us on LinkedIn Our Guest: Dmitry Olerinskiy from Decathlon Our Hosts: Nino Bergfeld Nicolas Kröger Yael Kochman

    43 Min.

  5. 4. FEB.

    #61 AI Is Ready, Retail Isn’t – Lessons from NRF 2026

    AI is everywhere in retail. So why does it still feel underwhelming? In this episode, we unpack what became clear at NRF 2026: AI is no longer the bottleneck. Organizational readiness is. Drawing from conversations, panels, and observations across the show, this episode explores why many AI initiatives in retail stall despite mature technology and proven use cases. Join us when Nino, Yael and Nicolas talk about: How search, voice, and invisible AI interfaces are reshaping the customer journey Which organizational patterns slow AI impact more than any technical limitation Why AI adoption in retail often stops at augmentation instead of reinvention What AI readiness really requires from retail leaders and organizations Why agentic commerce is promising but limited to specific categories Why physical retail is becoming more human, not more digital This is not an episode about tools or hype. It’s about mindset, structure, leadership, and the real work required to make AI deliver value at scale. 🎧 A must-listen for retail leaders navigating AI adoption beyond experimentation. __________________________________ 🔗 Resources & Links: Visit our Website Follow us on LinkedIn Our Hosts: Nino Bergfeld Nicolas Kröger Yael Kochman

    26 Min.

  6. 22. JAN.

    #60 Data-First Leadership in Action: Sumit Srivastava on Connecting AI, Data & Customer Experience

    What does it really mean to lead a data-first retail organization? In this episode of The Retail Reality Show, Sumit Srivastava, Digital and Commercial Officer, reveals how one of the GCC’s largest luxury retail groups is transforming customer experience through AI, connected data, and visionary leadership. From app-first commerce to predictive modeling and real-time analytics, Srivastava explains how data-first thinking is reshaping the future of omnichannel retail across the Arabian Gulf. You’ll learn: – How brands connect AI, data, and CX in real time – Why being data-first isn’t about tech, it’s about leadership – What makes the GCC a test bed for next-gen retail innovation – How unified data architecture drives forecasting and personalization 💡 Discover why the future of retail will be led by those who let data lead first. Listen now and get inspired by what data-driven retail leadership looks like in practice. __________________________________ 🔗 Resources & Links: Visit our Website Follow us on LinkedIn Our Guest: Sumit Srivastava Our Hosts: Nino Bergfeld Nicolas Kröger Yael Kochman

    43 Min.

  7. 19.12.2025

    #59 Who Owns the Shopping Interface as AI Is Becoming the Storefront?

    AI is no longer just improving search. It is reshaping how shopping decisions are made. In this episode of The Retail Reality Show, we examine how AI-driven shopping interfaces are changing retail discovery, comparison and choice, and what this shift means for retailers who still own the products, brands and fulfillment, but not always the interface. We unpack the growing tension between platforms with deep product data and monetization models, and AI-native interfaces built around conversation and trust. Along the way, we challenge the assumption that AI shopping is simply another channel, and explore why product data, structure and consistency are becoming strategic assets. The discussion moves beyond hype to the realities of enterprise AI adoption, including agentic AI use cases, backend automation, and why many of the most valuable AI applications in retail today happen outside the storefront. In this episode, you’ll learn about: The role of structured product data in AI visibilityTrust, ads and monetization in AI-driven commerceAgentic AI in retail operations and customer serviceWhy retailers are losing traffic as AI mediates decisionsWhat retailers should prepare for as AI becomes the storefront🎧 Listen to the full episode and join the debate shaping the future of retail.

    26 Min.

  8. 06.11.2025

    #58 Christian Kuhn on Building Systems for Change

    What does real innovation in retail look like? According to Christian Kuhn, Innovation & AI Leader, it’s not about pilots or tech for tech’s sake. It’s about building systems that create lasting value. This episode was recorded live at LIGANOVA’s ‘NEXT is NOW’ 30 Years Anniversary in Stuttgart and features: Why innovation must start with the consumer and scale with C-suite ownershipHow to measure retail innovation beyond clicks and conversionsThe three waves of AI in retail: efficiency, better output, autonomyHow personalization, digital wardrobes, and unified commerce platforms will shape the future of fashionWhy every CEO needs skin in the game to drive transformation🚀 A must-listen for CEOs, innovators, and anyone preparing for the future of fashion and retail. __________________________________ Disclaimer: The guest appears in a personal capacity; opinions are his own

    30 Min.
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The Retail Reality Show is the business podcast for movers and shakers in retail who look beyond the store counter. Retail experts Nino Bergfeld (Salesforce), Nicolas Kröger (Manor) and Yael Kochman (buywith & myAthena) talk to their guests about the new era of retail and technology. They discuss personal experiences, achievements, but also setbacks and do a reality check: How will brick-and-mortar retail evolve from today? In what ways can offline and online retail be combined? And which innovations will truly shape the industry's future?

Informationen

  • Erstellt von
    Nino Bergfeld, Nicolas Kröger, Yael Kochman
  • Jahre aktiv
    2020 - 2026
  • Folgen
    66
  • Bewertung
    Unbedenklich
  • Copyright
    © Nino Bergfeld, Nicolas Kröger, Yael Kochman
  • Sendungswebsite
    The Retail Reality Show

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