We Fixed It. You're Welcome.

We Fixed It, You're Welcome
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Armchair quarterbacking isn’t just for sports anymore. We’re taking the same approach to companies: what would you do in their shoes? Each episode, our lively panel will debate a new issue ripped from the headlines involving a different well-known company. Between our instincts, experiences, and unsolicited opinions, we may just come up with gold. At the end, we’ll critique ourselves and see how we did. If we fixed it, you’re welcome! Season 3 launched January 20, 2026. Subscribe to the podcast so you don't miss a single episode!

  1. VOR 3 TAGEN

    Replay: Southwest’s LUV Lost

    Southwest Airlines is financially strong. Record revenues. Stock price near multi-year highs. Yet longtime customers are walking away angry. In this episode, we unpack the growing tension between Wall Street performance and customer loyalty at Southwest Airlines. Host Aaron Wolpoff sits down with brand strategist Rene Huey-Lipton, founder of The Dame Collective and former strategy lead on Southwest during its golden years. The question at the center of the conversation: How can a brand be winning financially while simultaneously losing its best customers? From controversial assigned seating to unpopular baggage fees to the triggering “Boarding Royale” Super Bowl campaign, we analyze how strategic shifts have taken the most beloved airline identity in America off course for many consumers. What We Cover 1️⃣ The Core Problem: Financial Success vs Brand Equity Southwest reported record revenue, yet load factors are declining Loyal flyers publicly declaring they are leaving The emotional equity of “We’re all in this together” is eroding The danger of extracting more revenue per customer while shrinking the customer base Rene explains how this mirrors classic Wall Street optimization: maximize short-term revenue, risk long-term brand health. 2️⃣ The Boarding Royale Backfire Southwest’s Super Bowl ad mocked its former open seating model. Instead of feeling like a self-aware evolution, customers felt: Belittled Gaslit Reduced to the punchline Rene breaks down why making your most loyal customers the joke is a strategic miscalculation. 3️⃣ Hierarchy Changes Behavior Referencing research from Harvard Business School and the University of Toronto, Rene highlights how: Class distinctions increase conflict Introducing hierarchy shifts employee roles from hosts to referees Southwest’s once-democratic seating model helped create community When tiered seating and baggage fees entered the picture, the cultural dynamic shifted. 4️⃣ Internal Culture Risk Southwest’s frontline employees have historically been its greatest asset: Humor Warmth Human connection But layoffs, operational constraints, and policy changes are altering that culture. The episode explores whether internal friction could accelerate brand decline faster than customer dissatisfaction alone. 5️⃣ What Should Southwest Do? Rene proposes a bold alternative: A Dual-Brand Strategy Modeled after Qantas and Jetstar: Preserve Southwest as a high-trust, economy-focused domestic brand Launch a separate premium or long-haul sub-brand Protect the emotional equity instead of diluting it Other ideas discussed: Restore fee transparency Recommit to “Bags Fly Free” Monetize passenger engagement through paid brand research partnerships Re-empower employees as ambassadors rather than enforcers Subscribe for more deep dives where we fix big business problems with fresh perspectives. Rene Huey-Lipton https://www.linkedin.com/in/hueylipton/ • Website – www.wefixeditpod.com • Follow us on: Instagram – https://www.instagram.com/wefixeditpod LinkedIn – https://www.linkedin.com/company/wefixeditpod YouTube – https://www.youtube.com/@WeFixedItPod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. Disclaimer A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners. Learn more about your ad choices. Visit megaphone.fm/adchoices

    59 Min.
  2. Are There Too Many Managers?

    7. APR.

    Are There Too Many Managers?

    Are too many people being promoted into leadership roles? As a result, are companies becoming too top heavy? If we’ve created a system that values managers over executers, is this a recipe for disaster? In this episode, we’re joined by Ron Hetrick, Principal Economist at Lightcast and one of the most influential labor economists in the country. Together, we unpack one of the most important questions facing today’s labor market: whether modern organizations are overloaded with managers and what that means for productivity, hiring, layoffs, and career paths. Drawing on decades of labor market research and macro workforce data, Ron explains why middle managers are often the first cut during layoffs, how that decision can negatively impact companies, and why a contributor-based evaluation might be a better approach. This dynamic conversation digs into provocative questions we’re all asking, challenges assumptions, and poses some very real solutions about improving our collective thinking about the labor force. In This Episode, We Cover ● Why organizations naturally accumulate management layers over time ● The hidden risk of promoting top performers into leadership roles ● How layoffs disproportionately affect middle managers ● The mismatch between workforce expectations and available leadership roles ● Why companies reward management more than execution ● The growing importance of Individual Contributor career paths ● How interest rates and capital costs influence layoffs ● The long term consequences of overhiring during economic spikes ● Why forecasting failures create workforce instability ● How companies can rethink compensation structures to retain expertise ● The role AI may play in reshaping management structures ● Why trades and technical careers are becoming more attractive again Key Insight from Ron Hetrick One of the biggest workforce challenges today is not simply too many managers. It is a system that rewards leadership titles more than execution excellence. If organizations want stability, they must create career ladders where experts can grow inancially without being pushed into management roles if it creates misalignment. As Ron explains during the episode: The farther your role is from creating revenue or protecting margin, the harder it becomes to justify during restructuring. About the Guest: Ron Hetrick Ron Hetrick is a leading labor economist and Principal Economist at Lightcast. He previously worked at the U.S. Bureau of Labor Statistics and advises Fortune 100 companies, policymakers, and workforce strategists. He is also the author of: ● Demographic Drought ● Who’s Going to Do the Work ● The Rising Storm (contributor) ● Fault Lines (co-author) Ron is widely recognized for translating workforce data into practical strategic insight for organizations navigating talent shortages and economic change. Connect with Ron on LinkedIn: https://www.linkedin.com/in/ronlhetrick/ Discussion Highlights Some standout takeaways from this episode: ✔ Promotions are often used as retention tools rather than structural necessities ✔ Middle management roles expand fastest during economic growth cycles ✔ Overhiring during temporary demand spikes leads directly to layoffs later ✔ Organizations rarely forecast workforce demand accurately ✔ Execution roles are often undervalued compared to leadership titles ✔ Skilled experts need compensation parity with managers ✔ Career ladders must evolve beyond title based advancement Our Panel ● Aaron Wolpoff – Host and Marketing panelist ● Melissa Eaton – Operations and C/X panelist ● Chino Nnadi – People, Talent and Culture panelist ● Ron Hetrick (Guest) - Labor economist and Principal Economist at Lightcast. Subscribe for more deep dives where we fix big business problems with fresh perspectives. • Website – www.wefixeditpod.com • Follow us on: Instagram – https://www.instagram.com/wefixeditpod LinkedIn – https://www.linkedin.com/company/wefixeditpod YouTube – https://www.youtube.com/@WeFixedItPod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. Disclaimer A quick disclaimer. We are going into this somewhat cold and nothing we say should be onstrued as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking, have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info. Learn more about your ad choices. Visit megaphone.fm/adchoices

    50 Min.
  3. Is Outer Space for Everyone?

    31. MÄRZ

    Is Outer Space for Everyone?

    Space exploration used to be reserved for governments and elite astronauts only. Today, commercial launches, private space stations, and civilian missions are raising questions about opening up space travel and making access more widely available. In this episode, global space policy executive Christopher Hearsey joins the conversation to explore the future of commercial spaceflight, the role of private companies, and whether humanity is entering a new era where space truly becomes accessible to everyone. From billionaire tourism headlines to satellite infrastructure that powers everyday life on Earth, this discussion separates myth from reality and explains what space tourism and space commercialization actually means for society. What You’ll Learn in This Episode Why space is no longer just for astronauts and governments How private companies like SpaceX and Blue Origin are accelerating the push for space travel The legal reality behind the Outer Space Treaty and ownership in space The economics of space tourism and why costs are still high How satellites already power GPS, banking, communications, and security systems Whether governments or private companies should lead the next phase of exploration About Christopher Hearsey Christopher Hearsey is a global space executive and founder of OSA Consulting, specializing in commercial space policy and regulatory strategy. He previously worked at the U.S. State Department and helped support implementation of the National Space Policy. He also co-founded the Space Court Foundation, which promotes global education around space law and governance. Learn more: https://www.linkedin.com/in/hearsey/ Our Panel Aaron Wolpoff – Host and Marketing panelist Melissa Eaton – Operations and C/X panelist  Chino Nnadi – People, Talent and Culture panelist Christopher Hearsey - Guest and global space executive Subscribe for more deep dives where we fix big business problems with fresh perspectives. • Website – www.wefixeditpod.com • Follow us on: Instagram – https://www.instagram.com/wefixeditpod LinkedIn – https://www.linkedin.com/company/wefixeditpod YouTube – https://www.youtube.com/@WeFixedItPod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. Disclaimer A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking, have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info. Learn more about your ad choices. Visit megaphone.fm/adchoices

    43 Min.
  4. Can Target Hit the Bullseye Again?

    24. MÄRZ

    Can Target Hit the Bullseye Again?

    Target is dropping prices on more than 3,000 items to win back shoppers. But can price cuts alone win back customer trust and brand loyalty? In this episode, our panel analyzes Target’s plan to address declining foot traffic, shrinking sales, and boycotts. We explore whether these price discounts are a short term marketing tactic or part of a deeper brand reset, and whether we think they will work. From customer sentiment to operations complexity and employee impact, this conversation breaks down what Target can do to hold onto relevance in a crowded retail landscape, and to win back customers who feel Target is no longer for them. Key Takeaways Discounts increase traffic temporarily but do not rebuild loyalty alone Target risks losing differentiation if it competes purely on price Brand trust requires transparency and consistency Employees and customers both need clarity on the company’s direction A strong narrative must support any pricing strategy Our Panel Aaron Wolpoff – Host and Marketing panelist Melissa Eaton – Operations and C/X panelist  Chino Nnadi – People, Talent and Culture panelist Subscribe for more deep dives where we fix big business problems with fresh perspectives. • Website – www.wefixeditpod.com • Follow us on: Instagram – https://www.instagram.com/wefixeditpod LinkedIn – https://www.linkedin.com/company/wefixeditpod YouTube – https://www.youtube.com/@WeFixedItPod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. Disclaimer A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking, have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info. Learn more about your ad choices. Visit megaphone.fm/adchoices

    1 Std. 1 Min.
  5. Hired or Hustled? Avoiding Job Search Predators

    17. MÄRZ

    Hired or Hustled? Avoiding Job Search Predators

    In this episode, our panel explores a troubling trend in today’s job market: companies that exist to exploit job seekers. The reality of today’s job market? Ongoing layoffs and exponentially more candidates than open jobs. As a result, many people are opening their wallets to paid recruiters, coaches, career accelerators, and “job connector platforms” that promise hidden opportunities for a steep monthly fee. It’s all so confusing: which of these services provide legitimate help? Which ones are just middlemen that prey on the unemployed? How can job seekers steer clear of the ones motivated by greed that don’t provide any real value? Throughout this timely conversation, our panel discusses how the modern job search landscape has changed, why so many questionable services have emerged, and how candidates can protect themselves. We also share practical advice on identifying ethical recruiters, avoiding scams, and navigating the job market with confidence and strategy. The episode ultimately builds to an upsetting realization: instead of job seekers being treated as the customer, many systems now treat them as a product to be monetized. With this in mind, our panel explains how workers can start to shift the power dynamic by building authentic relationships, verifying credibility, and trusting their instincts when evaluating job search services. 👥 Get to know our panel: Aaron Wolpoff – Host & Panelist / Marketing Background Melissa Eaton – Panelist / Operations & CX Background Chino Nnadi – Panelist / People, Culture & Corporate Recruitment Background, founder of Like Cappuccino recruitment agency Key Takeaways Most legitimate recruiters never charge candidates for job placement. Many “job search services” profit from fear and uncertainty. Always research the credibility of coaches, recruiters, or platforms. Trust your instincts when evaluating job opportunities or programs. Networking and direct connections remain the most effective path to new opportunities. Subscribe for more deep dives where we fix big business problems with fresh perspectives. • Website – www.wefixeditpod.com • Follow us on: Instagram – https://www.instagram.com/wefixeditpod LinkedIn – https://www.linkedin.com/company/wefixeditpod YouTube – https://www.youtube.com/@WeFixedItPod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. Disclaimer A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info. Learn more about your ad choices. Visit megaphone.fm/adchoices

    1 Std. 1 Min.
  6. Southwest’s LUV Lost

    10. MÄRZ

    Southwest’s LUV Lost

    Southwest Airlines is financially strong. Record revenues. Stock price near multi-year highs. Yet longtime customers are walking away angry. In this episode, we unpack the growing tension between Wall Street performance and customer loyalty at Southwest Airlines. Host Aaron Wolpoff sits down with brand strategist Rene Huey-Lipton, founder of The Dame Collective and former strategy lead on Southwest during its golden years. The question at the center of the conversation: How can a brand be winning financially while simultaneously losing its best customers? From controversial assigned seating to unpopular baggage fees to the triggering “Boarding Royale” Super Bowl campaign, we analyze how strategic shifts have taken the most beloved airline identity in America off course for many consumers. What We Cover 1️⃣ The Core Problem: Financial Success vs Brand Equity Southwest reported record revenue, yet load factors are declining Loyal flyers publicly declaring they are leaving The emotional equity of “We’re all in this together” is eroding The danger of extracting more revenue per customer while shrinking the customer base Rene explains how this mirrors classic Wall Street optimization: maximize short-term revenue, risk long-term brand health. 2️⃣ The Boarding Royale Backfire Southwest’s Super Bowl ad mocked its former open seating model. Instead of feeling like a self-aware evolution, customers felt: Belittled Gaslit Reduced to the punchline Rene breaks down why making your most loyal customers the joke is a strategic miscalculation. 3️⃣ Hierarchy Changes Behavior Referencing research from Harvard Business School and the University of Toronto, Rene highlights how: Class distinctions increase conflict Introducing hierarchy shifts employee roles from hosts to referees Southwest’s once-democratic seating model helped create community When tiered seating and baggage fees entered the picture, the cultural dynamic shifted. 4️⃣ Internal Culture Risk Southwest’s frontline employees have historically been its greatest asset: Humor Warmth Human connection But layoffs, operational constraints, and policy changes are altering that culture. The episode explores whether internal friction could accelerate brand decline faster than customer dissatisfaction alone. 5️⃣ What Should Southwest Do? Rene proposes a bold alternative: A Dual-Brand Strategy Modeled after Qantas and Jetstar: Preserve Southwest as a high-trust, economy-focused domestic brand Launch a separate premium or long-haul sub-brand Protect the emotional equity instead of diluting it Other ideas discussed: Restore fee transparency Recommit to “Bags Fly Free” Monetize passenger engagement through paid brand research partnerships Re-empower employees as ambassadors rather than enforcers Subscribe for more deep dives where we fix big business problems with fresh perspectives. Rene Huey-Lipton https://www.linkedin.com/in/hueylipton/ • Website – www.wefixeditpod.com • Follow us on: Instagram – https://www.instagram.com/wefixeditpod LinkedIn – https://www.linkedin.com/company/wefixeditpod YouTube – https://www.youtube.com/@WeFixedItPod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. Disclaimer A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info. Learn more about your ad choices. Visit megaphone.fm/adchoices

    52 Min.
  7. The Reese’s Controversy with Brad Reese

    3. MÄRZ

    The Reese’s Controversy with Brad Reese

    For generations, a bite of a Reese’s Peanut Butter Cup meant one thing: Milk chocolate. Real peanut butter. That unmistakable taste. Now, many loyal fans say something is different. In this episode, we sit down with Brad Reese, grandson of H. B. Reese and self-appointed “Protector of Reese’s Brand Integrity,” to unpack a controversy that has caught the world’s attention. Brad and others are upset about the current quality of Reese’s products under Hershey’s control, pointing to a shift in taste and either proven or alleged ingredient swaps.  Emotions are high - people love Reese’s. They want real answers. This isn’t just about candy. It’s about trust, heritage, and a beloved company at a cultural tension point with its best customers. What Sparked the Controversy? Brad published an open letter to Hershey’s on LinkedIn calling out what he and many consumers observed: Certain varieties no longer list milk chocolate Some now use “chocolate candy,” “chocolatey coating,” or compound coating Peanut butter replaced in some products with “peanut butter creme” Ingredient changes implemented quietly, without announcement While The Hershey Company has publicly stated that core ingredients have not changed, consumers began comparing labels and conducting side-by-side taste tests online. The consumer pushback and Hershey’s response quickly went viral, drawing attention from major media outlets and even commentary from MrBeast while promoting his own line of Feastibles. A Powerful Quote from Brad “They’re stooping for pennies and passing up dollars.” Subscribe for more deep dives where we fix big business problems with fresh perspectives. Brad Reese https://www.linkedin.com/in/bradreesecom/ • Website – www.wefixeditpod.com • Follow us on: Instagram – https://www.instagram.com/wefixeditpod LinkedIn – https://www.linkedin.com/company/wefixeditpod YouTube – https://www.youtube.com/@WeFixedItPod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. Disclaimer A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info. Learn more about your ad choices. Visit megaphone.fm/adchoices

    1 Std. 9 Min.
  8. The Tipflation Trap – Who Eats the Cost?

    24. FEB.

    The Tipflation Trap – Who Eats the Cost?

    Tipping used to be simple: good service meant leaving something extra. These days, tips seem like mandatory surcharges, and customers are fed up. In this episode, Aaron and Melissa unpack the growing cultural frustration around “tipflation” and why it’s becoming an increasing pressure point for all involved. We debate who really bears the cost in today’s hospitality economy and look at this from all sides. Joining us is expert restaurant consultant Mark Moeller, founder of the consulting firm The Recipe of Success, who brings over four decades of experience in restaurant operations and turnaround. Together with Mark, we examine rising labor costs, the psychology of paying, fee transparency, and how to make practices around tipping more sustainable and digestible. Practical Takeaways For Consumers: ● Consider tipping after service is complete ● Speak with management before leaving damaging reviews ● Recognize tipping is tied to systemic wage structures For Operators: ● Prioritize price and fee transparency ● Use POS data to fairly allocate tip pools ● Invest in training to justify value perception ● Avoid arbitrary surcharges that erode trust The “Fix” (At Least for Now) The group proposes: ● Transparent pricing models ● Reduced reliance on hidden fees ● Introduce enticing customer rewards that reinforce tipping behavior ● Continual experimentation with patience and grace on all sides ● Industry-wide creativity and collaboration There is no overnight solution. But thoughtful policy adjustments, communication, and empathy between operators, staff, and customers may reduce friction. Guest Spotlight Mark Moeller Founder, The Recipe of Success National restaurant consulting firm specializing in operations, training, and financial analysis Website: recipeofsuccess.com Enjoyed the Episode? Instead of tipping the hosts, leave a five-star review on your favorite podcast platform. And if you're listening from a restaurant or coffee shop, consider showing appreciation to the team serving you. Subscribe for more deep dives where we fix big business problems with fresh perspectives. Mark Moeller https://www.linkedin.com/in/therecipeofsuccess/ Mark's website: https://recipeofsuccess.com • Website – www.wefixeditpod.com • Follow us on: Instagram – https://www.instagram.com/wefixeditpod LinkedIn – https://www.linkedin.com/company/wefixeditpod YouTube – https://www.youtube.com/@WeFixedItPod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. Disclaimer A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking, have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info. Learn more about your ad choices. Visit megaphone.fm/adchoices

    52 Min.
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Armchair quarterbacking isn’t just for sports anymore. We’re taking the same approach to companies: what would you do in their shoes? Each episode, our lively panel will debate a new issue ripped from the headlines involving a different well-known company. Between our instincts, experiences, and unsolicited opinions, we may just come up with gold. At the end, we’ll critique ourselves and see how we did. If we fixed it, you’re welcome! Season 3 launched January 20, 2026. Subscribe to the podcast so you don't miss a single episode!

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    We Fixed It, You're Welcome
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    2024 - 2026
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