Command Control Power: Apple Tech Support & Business Talk

Jerry Zigmont, Joe Saponare, Sam Valencia

Sam, Jerry, and Joe discuss their thoughts and draw from their combined experience of over 20 years in the Apple Consultants Network (ACN).

  1. 5 DAGE SIDEN

    Best of CCP - Past Performance Is No Guarantee Of Future Results

    Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.

    57 min.

  2. 3. FEB.

    Somewhere Between SOS and Success

    In this episode of Command Control Power, Sam and Joe discuss their recent experiences managing client tech issues, including dealing with email outages linked to service cancellations and signature management services. They highlight the significance of understanding backend configurations and making informed decisions to enhance client service. The conversation also touches on the nuances of email signature management, the importance of staying visible to clients without overwhelming them, and venting frustrations with Apple product cases. Engaging anecdotes and practical advice underscore the challenges and rewards of providing high-quality tech support.   00:00 Introduction and Catching Up 00:31 Verizon Outage Discussion 02:02 Software Updates and Challenges 12:35 Client Management Strategies 20:35 Windows to Mac Switchers 30:53 A Longtime Client's Charging Issue 31:44 The Mystery of the MagSafe Tape 33:12 Visible Wear on Apple Products 34:25 Frustrations with Apple Cases 41:06 Switching Email Platforms and Issues 44:42 Email Signature Management Challenges 55:43 Conclusion and Patreon Support

    1 t.

  3. 27. JAN.

    All Trails Lead to Rants: Tackling Technology

    In this episode of Command Control Power, the hosts discuss the hustle of their busy January, including managing clients during holiday breaks. They share insights on employing external support teams, retaining work efficiency without a full-time replacement, and offering priority support services for high-demand clients. They dive into domain management stories, highlighting positive and negative interactions with GoDaddy. The hosts also explore the hidden functionality of Apple's backtrack feature and share frustrations about the all trails app. Join them for a mix of practical advice, tech tips, and candid commentary on managing IT work and client needs.   00:00 Introduction and Holiday Recap 00:44 Managing Client Support During Holidays 02:09 Outsourcing Support Services 03:40 Implementing Support Team and Workflow 07:07 Client Feedback and Adaptations 08:59 Priority Support and New Services 13:31 AI and Automation in Client Support 20:26 Domain Management and SEO Challenges 30:58 GoDaddy's Unexpected Favor 32:53 Navigating Domain Transfers 37:35 Apple's Hand Warmer Idea 38:22 Apple TV Screenshot Trick 40:18 Apple's Backtrack Feature 46:34 Frustrations with AllTrails App 54:37 Conclusion and Patreon Plug

    56 min.

  4. 20. JAN.

    653: We Don't Need No Stinkin' Deferrals

    In this episode of Command Control Power, the hosts humorously discuss their tech-related frustrations and the nuances of tech support. They struggle with audio issues at the beginning, but then delve into the timing issues with Apple's OS updates and deferrals, highlighting the challenges of managing these updates for clients. There's a light-hearted recount of personal tech issues, such as using HomePods and streaming music services. They also share the complexities of dealing with ISPs, particularly with switching providers and maintaining service quality. The episode concludes with a quirky story about a tech support session interrupted by a client's unexpected firing.   00:00 Introduction and Banter 01:12 Technical Difficulties and Setup 06:17 ISP Experiences and Switching to Frontier 08:07 Nostalgia and Local References 11:57 Dealing with ISPs and Customer Service 19:46 Frontier Fiber and Recommendations 23:05 Awkward Client Interaction 24:47 Tahoe Deferrals Explained 26:15 Apple's 90-Day Update Policy 29:04 Challenges with OS Updates 32:25 Client Management Strategies 36:49 The Frustrations of Tech Updates 50:45 Humorous Client Stories 52:20 Closing Remarks and Announcements

    49 min.

  5. 13. JAN.

    Best of CCP - 119: Burning Through Technical Capital

    Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.

    47 min.

  6. 6. JAN.

    No Rest for the Techy as We Enter 2026

    In this episode of Command Control Power, the hosts discuss their busy schedules at the end of 2025 and their plans for the holiday season. Topics include the impact of year-end client projects, managing office breaks, and balancing personal time during the holidays. The conversation shifts to a timely warning about iPhone security while traveling, prompted by an article from Tidbits Content Network. A fascinating client story is shared involving the recovery of an old iCloud account trapped behind forgotten credentials. Another highlight includes a successful repair story from the Rossman Group, addressing a client's dead MacBook Pro battery. The hosts wrap up by exploring intriguing tech topics such as blocking issues in email aliases and innovative VPN solutions for connection bonding. 00:00 Introduction and Year-End Reflections 00:37 Holiday Plans and Workload Management 03:09 New Year Greetings and Travel Stories 04:39 iPhone Security Concerns While Traveling 06:50 NFC and QR Code Scams 11:00 Client Stories and Apple Support Experiences 18:01 The MacBook Pro Charger Dilemma 18:20 Resetting the SMC and Battery Issues 18:39 Recurring Revenue and Client Needs 20:11 Repair Challenges and Solutions 22:07 The Rossman Group to the Rescue 26:41 Gmail Sent Mail Mystery 32:14 Speedify VPN and Connection Bonding 33:40 Conclusion and Listener Appreciation

    38 min.

  7. 30.12.2025

    Season's Greetings From CCP (I'm An American Man)

    In this holiday message episode of Command Control Power, the hosts discuss the importance of intuition and trusting one's gut instincts in business and life. They emphasize the significance of mental and physical health, encouraging listeners to take care of themselves and stay vigilant about their overall wellness. Reflecting on the stressors of work and client relationships, they advocate for finding balance, taking breaks, and not glorifying overworking. As they wrap up, they wish their audience a happy holiday, urging them to disconnect and relax while continuing to support the podcast.

    9 min.

  8. 23.12.2025

    649: Wired for Success, Concrete Solutions With Andy Espo of Call Andy Consulting

    In this episode of Command Control Power, Andy Espo from Call Andy Mac Consulting joins the discussion once again. The conversation kicks off with humorous banter about appearances and jackets before delving into serious tech talk. Andy shares the complexities of installing and upgrading network infrastructure in high-end residential projects, especially in challenging environments like old houses and concrete structures. He emphasizes the importance of discerning client relationships, meticulous planning, and ensuring proper execution by contractors. Andy also discusses strategies for building trust with clients, effective communication, and the shift towards managed services amid growing cybersecurity concerns. The episode concludes with insights on the importance of networking and building strategic partnerships with clients.   00:00 Introduction and Guest Welcome 00:41 High-End Residential Work 01:55 Challenges in Network Installations 04:47 WiFi Planning and Intuition 09:18 Client Education and Expectations 10:57 Working with Contractors 17:07 Common Wiring Issues 20:35 Ensuring Quality and Client Satisfaction 29:05 The Importance of Redundancy in Wiring 29:27 Challenges with Daisy Chaining and Switches 29:56 The Frustration of Poor Wiring in High-End Homes 31:01 The Impact of Construction Materials on WiFi Performance 32:42 The Shift to Managed Services and Cybersecurity 34:40 The Importance of Cyber Insurance 40:56 Efficiency Loss and Productivity in IT 45:30 The Art of Communicating Value to Clients 50:36 Building Strategic Partnerships 52:42 Conclusion and Final Thoughts

    56 min.
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Sam, Jerry, and Joe discuss their thoughts and draw from their combined experience of over 20 years in the Apple Consultants Network (ACN).

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