Customer Friendship™ Conversations

Dixa
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Customer Friendship™ Conversations

What’s the secret to creating loyal customer relationships that last?  Customer Friendship™ Conversations by Dixa brings you the latest trends, tools and insights for delivering customer service ‘as it’s meant to be’. In each episode, host Ciaran Nolan sits down with a customer service ‘hero’ revealing their story and tips for building long-lasting bonds with their customers. If you’re a business owner, a customer service pro, or just someone who’s curious about the world of customer experience you’re in the right place.  Why not join in the conversation and become part of the Customer Friendship™ community today? Visit Dixa.com to learn more.

  1. 17 JUL

    Powering AI Efficiency with Human Insights for Top-Notch CX, with Suzanne Duffy of Papier

    AI customer care is the newest trend and with good reason. They have the power to completely revolutionise the CX industry for the better. But the people involved are the heart of customer experience and it's important that we find the right balance as we start to implement new AI systems so that everybody wins! Joining us for today's episode is Suzanne Duffy of Papier and she knows a lot about hitting this balance perfectly.

    24 min

  2. 19 JUN

    Creating Game-Changing Customer Experiences with AI, with Daniel Bunton of Cleo

    AI is one of the hottest topics around right now. It's an exciting new field that has the potential to completely revolutionise how we approach customer experience from the ground up. That's where today's guest comes in. Daniel Bunton is the Head of Customer Support at Cleo AI. He knows exactly how to create game-changing customer experience with AI -- and that's the topic we're discussing today.

    28 min

  3. 22 MAY

    Bold Decision-Making with the Advent of AI, with Silje Stougaard of Vivino

    It’s no secret that we at Dixa are very excited about AI and its potential to improve the CX landscape. That’s why today, we’re exploring how we can be bold when it comes to making decisions for AI transformations. Joining us from Copenhagen is Silje Stougaard, the VP of Global Operation at Vivino, the world's largest wine marketplace with reviews straight from the community.

    37 min

  4. 17 JAN

    The Biggest Customer Experience Secrets We Learned in 2023 & How AI Will Shape the Future

    It’s a brand new year and we’re excited for all the things we have planned for 2024 at Dixa. Of course, there’s no better time for introspection than the start of a new year. That’s why, on this episode, we’re going to stop and take a look back at some of the best insights we’ve heard on Customer Friendship Conversations so far.

    34 min

  5. 20/12/2023

    Why Quality Is Everything with Customer Experience, with Phillip Sønderskov of HiFi Klubben

    Phillip Sonderskov is Global Customer Service Manager at HiFi Klubben. They’re a high-quality audio retailer and now they sell home theatre equipment too. Founded in 1980, they pride themselves on selling quality products and now, in addition to their web-stores, have more than 95 brick-and-mortar stores across Denmark, Norway, Sweden, the Netherlands and Germany. Phillip has been with HiFi Klubben for almost four years now, so he really knows the company and the unique needs of its customers – including over 1 million members of the HiFi Klubben Customer Club. He spoke to us from HiFi Klubben’s base in Denmark…

    32 min

  6. 15/11/2023

    How to Improve Your Customer Friendships by Working Smarter, Not Harder, with Lauren Klarskov of momkind

    Lauren Klaskov is E-commerce & B2B Manager at momkind. They’re an organization that offers care for pregnancy, childbirth, and all the time spent afterward in motherhood. But they don't just sell parental products; they also foster an entire community, with help ranging from articles to online courses. They even have their own momkind podcast!

    33 min

  7. 18/10/2023

    Why Your Company Should Prioritize Simplicity Over Everything Else, with WSJ Bestseller Matt Dixon

    Matt Dixon is the bestselling author of The Challenger Sale, The Effortless Experience, The Challenger Customer and The JOLT Effect -- four books that are absolute must-reads in the field of customer experience. He joins us for a talk about everything from the number one mistake companies make with their customer experience to the future of the industry.

    46 min

  8. 20/09/2023

    The Best Way to Live Up to Your Brand's High Standards Long-term, with Becky Hickey of Oliver Bonas

    Becky Hickey is the Head of CS at Oliver Bonas. If you’re one of our British listeners, then odds are you’re already familiar with the independent British lifestyle store, but for our international listeners, they’re a beloved company that sells everything from clothing, gifts and homewares. A brand known for high quality like Oliver Bonas comes with sky high customer expectations. After 30 years in the business, maintaining their stellar reputation is as important as ever, so just how do they do it?

    32 min
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About

What’s the secret to creating loyal customer relationships that last?  Customer Friendship™ Conversations by Dixa brings you the latest trends, tools and insights for delivering customer service ‘as it’s meant to be’. In each episode, host Ciaran Nolan sits down with a customer service ‘hero’ revealing their story and tips for building long-lasting bonds with their customers. If you’re a business owner, a customer service pro, or just someone who’s curious about the world of customer experience you’re in the right place.  Why not join in the conversation and become part of the Customer Friendship™ community today? Visit Dixa.com to learn more.

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