IMS connect podcast

IMS connect

Bringing you the latest from the world of hospitality tech.

  1. Evolving guest experiences feat. Joe Pine - Hotel Tech Unwrapped - Special Episode

    28/08/2024

    Evolving guest experiences feat. Joe Pine - Hotel Tech Unwrapped - Special Episode

    Join our CEO Denis Ahern, and Business Development Manager Helena O' Brien on the final episode of the Hotel Tech Unwrapped podcast series, where we unravel the pivotal role of technology in hospitality. A slightly different format, this special episode features Joe Pine, co-author of The Experience Economy, an internationally acclaimed author, speaker, and management advisor to Fortune 500 companies and entrepreneurial start-ups. The conversation revolves around the concept of the experience economy and its application in the hospitality industry. It explores the principles of the experience economy, its impact on guest and employee experiences, and the role of technology in enhancing these experiences. Takeaways: The application of the experience economy principles in the hospitality industry The impact of technology on enhancing guest and employee experiences The role of customisation and theming in creating memorable guest experiences Chapters 00:00 - Introduction 09:24 - The Experience Economy 12:42 - Applying the principles in hospitality 18:08 - The role of technology 25:12 - The progression of economic value 32:26 - Innovation in hospitality 38:28 - The digital guest experience 46:02 - Key takeaways

    49 min
  2. Meeting room technology for a hybrid world - Hotel Tech Unwrapped - Ep #9

    18/06/2024

    Meeting room technology for a hybrid world - Hotel Tech Unwrapped - Ep #9

    Join our CEO Denis Ahern, and Business Development Manager Helena O' Brien on Ep #9 of the IMS Hotel Tech Unwrapped podcast series, where we unravel the pivotal role of technology in hospitality. Watch episode here: https://youtu.be/1es1wkW02uo In this episode, Denis and Helena discuss the role of hybrid technology in facilitating work while traveling. They explore the importance of creating a home-like experience for guests and the need to provide office-to-office experiences. They highlight the significance of connectivity and the use of digital signage technology in common areas to show schedules and provide wayfinding. Takeaways Digital signage technology can be used to show schedules, provide wayfinding, and offer branding and advertising opportunities. Making it easy for guests to book meeting spaces and ensuring staff are trained in using the technology is important. Hotels have the opportunity to showcase their commitment to sustainability through the use of technology. Ensure team buy-in and familiarity with video conferencing technology Provide a digital end-to-end experience for guests Create an office-like environment in meeting rooms Consider the sustainability aspect of technology use Explore the potential of hybrid conferences to reach a larger audience Chapters 00:00 Introduction and Purpose of the Podcast 03:22 Reflection on the Journey of the Podcast 06:16 Creating a Home-Like Experience for Guests 09:07 Facilitating Office-to-Office Experiences 12:12 Simplifying the Booking Process for Meeting Spaces 15:32 Enhancing Communication and Wayfinding with Digital Signage 19:07 Technology and Sustainability in the Hospitality Industry 21:02 Transforming the Video Conferencing Experience 23:55 Partnerships and Expertise in Audiovisual Solutions 26:59 Creating Office-Like Environments in Meeting Rooms 28:51 Embracing Sustainability in Technology Use

    41 min
  3. Is the hotel phone obsolete? - Hotel Tech Unwrapped - Ep #8

    14/05/2024

    Is the hotel phone obsolete? - Hotel Tech Unwrapped - Ep #8

    Join our CEO Denis Ahern, and Business Development Manager Helena O' Brien on Ep #8 of the IMS Hotel Tech Unwrapped podcast series, where we unravel the pivotal role of technology in hospitality. Watch episode here: https://youtu.be/7ukuVddQGxI In this episode of Hotel Tech Unwrapped, Denis and Helena discuss phone and voice communications technology in the hospitality industry. They highlight the importance of having a well-designed phone system that can generate revenue, improve operational efficiency, and enhance the guest experience. Takeaways - A well-designed phone system in the hospitality industry can generate revenue, improve operational efficiency, and enhance the guest experience. - Key considerations for phone systems include having multiple channels for calls, integrated voice receptionists, and integration with property management systems. - Cloud-based phone solutions offer flexibility, sustainability, and cost-effectiveness. - Phone systems can be integrated with other communication channels to create an omnichannel experience. - Investing in a phone system can lead to operational efficiencies, such as real-time room availability updates and streamlined communication between staff members. Chapters 00:00 - Introduction and Overview 06:53 - Revenue Generation with Phone Systems 26:34 - Sustainability and Future Considerations

    27 min
  4. Next-gen hospitality with IoT - Hotel Tech Unwrapped - Ep #7

    23/04/2024

    Next-gen hospitality with IoT - Hotel Tech Unwrapped - Ep #7

    Join our CEO Denis Ahern and Business Development Manager Helena O' Brien on Ep #7 of the IMS Hotel Tech Unwrapped podcast series, where we unravel the pivotal role of technology in hospitality. In this episode, Denis and Helena discuss IoT technology in the hospitality industry. They also explore the various applications of IoT in hospitality, such as door access control, monitoring and controlling the environment, and voice assistants. They emphasise the importance of data-driven decision-making and the potential for IoT to enhance the guest and employee experience, while improving operational efficiency and sustainability. Takeaways IoT technology, such as casting and door access control, is becoming increasingly popular in the hospitality industry. IoT can enhance the guest experience, improve operational efficiency, and contribute to sustainability efforts. Data-driven decision-making is crucial in leveraging the benefits of IoT technology. IoT can be used to monitor and control the environment, improve energy efficiency, and enhance safety and security. Upgrading Wi-Fi networks to support IoT devices can unlock significant cost savings and business opportunities. Chapters 00:00 Introduction and feedback on IoT technology in hospitality 07:10 Common use cases of IoT in hospitality: door access control, casting technology, and environment monitoring 13:56 The benefits of IoT in period buildings and energy efficiency 28:53 Emerging trends in IoT: aIot and digital guest and employee experiences 34:05 Key takeaways and conclusion

    39 min
  5. The casting revolution - Hotel Tech Unwrapped Ep #6

    03/04/2024

    The casting revolution - Hotel Tech Unwrapped Ep #6

    Join our CEO Denis Ahern and Business Development Manager Helena O' Brien on Ep #6 of the IMS Hotel Tech Unwrapped podcast series, where we unravel the pivotal role of technology in hospitality. Watch episode here: https://youtu.be/8I8TW95FjUY In this episode, Denis and Helena discuss casting technology for hotels. They explain that casting allows guests to wirelessly share their own device's content on the hotel TV screen. They highlight the importance of hospitality grade TVs and the deployment options for casting technology. They also discuss the benefits of casting, such as the ability to watch on-demand entertainment and the data security it provides. The hosts emphasise the need for a reliable Wi-Fi and wired network to support the casting experience, and discuss future trends in casting technology. Takeaways Casting technology allows guests to wirelessly share their own device's content on the hotel TV screen. Hospitality grade TVs and a reliable Wi-Fi network are prerequisites for deploying casting technology. Casting enhances the guest experience by providing on-demand entertainment and ensuring data security. Future trends in casting technology include app-based experiences, cloud-based solutions, and the transition to Google Chromecast 4. Chapters 00:00 Introduction 00:53 Feedback from TV and podcasts 03:36 What is casting? 04:31 Methods of deployment 05:54 Hospitality grade TV 06:06 Deployment with existing TVs 09:10 Difference between hospitality grade and non-hospitality grade TVs 09:42 Advantages of hospitality grade TVs 11:23 Network security for casting 12:27 Benefits of casting technology 14:14 Issues with incorrect installation 15:12 Methods of network deployment 20:20 Advantages and benefits of casting 22:00 Prerequisites for deploying casting 24:27 Future trends in casting technology 26:05 Key takeaways

    29 min
  6. Transform your hotel TV experience - Hotel Tech Unwrapped Ep #5

    19/03/2024

    Transform your hotel TV experience - Hotel Tech Unwrapped Ep #5

    Join our CEO Denis Ahern and Business Development Manager Helena O' Brien on Ep #6 of the IMS Hotel Tech Unwrapped podcast series, where we unravel the pivotal role of technology in hospitality. Watch episode here: https://youtu.be/8I8TW95FjUY In this episode, Denis and Helena discuss hospitality TV and the importance of enhancing the guest experience. They highlight the benefits of using hospitality grade TVs, which are designed for long-term use and offer customisable user interfaces. The importance of a well-designed Wi-Fi and switch network is emphasised, as it supports the TV experience. Takeaways Invest in hospitality grade TVs for a better guest experience Consider using network cables for TV channel distribution Ensure a well-designed Wi-Fi and switch network to support the TV experience Chapters 00:00 - Introduction 01:13 - Positive feedback on the podcast 03:19 - Hospitality grade TVs 04:00 - TV channel distribution 05:15 - Options for existing TVs 07:09 - Using coax cable and network Cable 08:18 - Benefits of hospitality grade TVs 09:02 - Content management system 10:09 - Sustainability and content management 12:37 - Using coax cable for TV channels 13:46 - Data over coax solution 15:09 - Importance of Wi-Fi for TV services 16:36 - Phased approach to upgrading TVs 20:12 - Matching the home experience 21:26 - Key takeaways 22:29 - Conclusion

    23 min
  7. Choosing hotel internet - Hotel Tech Unwrapped Ep #4

    05/03/2024

    Choosing hotel internet - Hotel Tech Unwrapped Ep #4

    Join our CEO Denis Ahern and Business Development Manager Helena O' Brien on Ep #4 of the IMS Hotel Tech Unwrapped podcast series, where we unravel the pivotal role of technology in hospitality. In this episode, Denis and Helena discuss the importance of connectivity in the hospitality industry. They explain the difference between broadband and leased line services, highlighting the benefits of a leased line for data security compliance. Overall, the episode emphasises the importance of reliable and high-quality connectivity in the hospitality industry. Watch video here. Key takeaways: Leased line services offer more reliability and security compared to broadband services. Having a primary and secondary connection ensures operational efficiency and minimizes downtime. The recommended speed for a hotel is around 5 megabits per room. Connectivity plays a crucial role in improving the guest experience and enhancing guest services. Leased line connections provide operational efficiency and a competitive advantage in the hospitality industry. Chapters 00:00 Difference between Broadband and Leased Line 08:44 LAN and WAN IP Addresses 11:06 Benefits of Leased Line for Data Security Compliance 15:49 Primary and Secondary Connection for Operational Efficiency 21:45 How Connectivity Improves Guest Experience and Enhances Guest Services 32:02 Operational Efficiency and Competitive Advantage of Leased Line Connection

    32 min
  8. Part 2 - Importance of great Wi-Fi in hotels - Hotel Tech Unwrapped Ep #3

    20/02/2024

    Part 2 - Importance of great Wi-Fi in hotels - Hotel Tech Unwrapped Ep #3

    Join our CEO Denis Ahern and Business Development Manager Helena O' Brien on Ep #3 Part1 of the IMS Hotel Tech Unwrapped podcast series, where we unravel the pivotal role of technology in hospitality. In this episode, Denis and Helena discuss practical deployment examples and typical scenarios for hotel Wi-Fi, including the challenges of providing seamless connectivity in separate hotel and conference wings. They also explore the impact of refurbishments on Wi-Fi performance and the importance of conducting wireless surveys. Additionally, they highlight how a well-designed Wi-Fi network can support hoteliers in achieving their sustainability objectives, such as reducing energy consumption. Watch video here. Key takeaways: Understand your hotel's specific Wi-Fi needs and communicate them to potential partners. Wi-Fi networks are dynamic and can be impacted by refurbishments and changes in the environment. A well-designed Wi-Fi network can support sustainability objectives by reducing energy consumption. Broadband is a critical component of hotel connectivity and will be discussed in the next episode. Chapters 00:00 - Introduction 00:19 - Recap of Part 1 01:00 - Deployment Examples and Typical Scenarios 06:05 - Impact of Refurbishments on Wi-Fi 09:59 - Wi-Fi and Sustainability 23:53 - Key Takeaways

    27 min
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About

Bringing you the latest from the world of hospitality tech.

Information

  • Creator
    IMS connect
  • Years Active
    2020 - 2024
  • Episodes
    22
  • Rating
    Explicit
  • Copyright
    © IMS connect
  • Show Website
    IMS connect podcast