Talking HealthTech

Conversations with clinicians, vendors, policy makers and decision makers to promote innovation and collaboration for better healthcare enabled by technology. Learn about digital health, medical devices, medtech, biotech, health informatics, life sciences, aged care, disability, commercialisation, startups and so much more.

  1. 600 - Clinical Evidence at Your Fingertips: AI, Scribes, and the Future of Medical Documentation

    1 DAG SIDEN

    600 - Clinical Evidence at Your Fingertips: AI, Scribes, and the Future of Medical Documentation

    In this episode of Talking HealthTech, Dr Max Mollenkopf is joined by Dr Tom Kelly to unpack the evolution of Heidi, an AI-powered clinical documentation tool, from its early experimentation in general practice to its growing presence across health systems globally. The conversation traces the realities of building in digital health, including early missteps, product pivots, and the challenge of finding meaningful product-market fit in a complex and highly regulated environment. The discussion goes beyond surface-level AI hype to examine how tools like Heidi are being shaped by real clinical workflows. It explores the practical challenges of integrating with existing practice management systems, navigating regulatory frameworks across different regions, and competing in an increasingly crowded international market. There is also a focus on the rise of AI-powered clinical scribing, the role of large language models, and how these technologies are changing the day-to-day experience of clinicians. Alongside the technical and commercial considerations, the episode reflects on broader questions facing the sector, including safety, interoperability, and the cost of scaling AI in healthcare. It also looks ahead to emerging use cases such as real-time evidence retrieval and patient-facing applications, offering a grounded perspective on where AI is delivering value today and where it may have the greatest impact in the future. Key Takeaways ✨ Product evolution and lessons learned Heidi started as a triage and workflow automation tool and shifted focus to clinical AI scribing in response to market needs and advancements in AI models. 💬 Integration and interoperability challenges Integrating with practice management systems remains complex and highly dependent on regional vendors and technical standards, highlighting the ongoing struggle for efficient interoperability in healthcare. 🌍 Global competition and expansion Heidi's growth strategy and competition vary by country, with different primary competitors in Australia, the UK, and North America, and a keen focus on clinician-centric product development. 🛠️ Regulation and medical device territory AI-based clinical tools like Heidi must constantly reassess their compliance with evolving software as a medical device rules, which differ across international markets. 🤝 Feedback-driven design Heidi’s freemium model enabled rapid feedback loops from clinicians, shaping product features and spurring adoption in both individual practices and enterprise hospital deals. Timestamps 00:00 Heidi’s origins and early pivots 03:37 Traction and barriers to product adoption 09:01 Pivot to AI-powered scribing 14:11 Drivers of Heidi’s growth and market position 18:56 Competitors in each market 22:45 Evidence product launch and vision 29:17 Software as a medical device, regulatory lines 37:37 Relationships with PMS providers 44:16 Interoperability barriers and national health records 52:13 The cost of AI in clinical tools 54:40 Expanding to communications and voice products 57:32 Consumer-facing applications and future directions 59:59 Will AI replace clinicians? -------- Want to keep the conversation going? The full article and extended show notes for this episode are available inside the THT+ Community here: View Full Article Here In the THT+ Community, our members keep the discussion going, share perspectives, and unpack what this episode actually means in practice with other people working in healthtech. If you’re enjoying the show and want access to full articles, episode discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealthtech.com/thtplus. And if this episode was useful, leaving a review or sharing it with someone in the industry always helps.

    1 t. 5 min.
  2. 599 - Driving Collaboration in Healthcare: Community and Industry Insights at Sparked Hobart

    3 DAGE SIDEN

    599 - Driving Collaboration in Healthcare: Community and Industry Insights at Sparked Hobart

    In this episode of Talking HealthTech, Peter Birch speaks with Kate Ebrill, Grahame Grieve, Dr Chris Moy, Dr John Lambert, Sandra Cook, Dr Jill Freyne, Professor Brett Sutton, and Professor Mark Braunstein about data standards, information exchange, and implementation challenges in Australia’s digital health sector. The discussion explores the Sparked Initiative and its co-design approach to developing national standards, with a focus on creating consistent, secure, and meaningful ways to share health information. The episode also examines what it takes to move from policy into real-world implementation, including the role of infrastructure, vendor engagement, and support for different parts of the health system. Emerging technologies such as AI and FHIR are considered in the context of improving data quality, enabling interoperability, and shaping how health information is created, shared, and used. Across the conversation, contributors provide insights from clinical practice, technical architecture, and national strategy, offering a grounded view of the opportunities and challenges ahead as Australia continues to build a more connected and effective digital health ecosystem. This episode was recorded at the Sparked Community co-design workshops in Hobart, an event dedicated to accelerating the creation and development of national FHIR standards for health information exchange in Australia. Key Takeaways ✨ Nationally aligned data standards are essential for enabling safe and scalable digital health innovation across Australia, with implementation and policy alignment now the main focus 💬 Sparked focuses on co-design, ensuring data standards are fit for purpose for all Australians through direct engagement with clinicians, consumers, industry, and government 🤝 The need for high-quality, standardised data is becoming more urgent as AI adoption increases; clean inputs lead to more reliable outputs 🚀 Infrastructure like HealthConnect Australia and a national FHIR repository are being developed to support ecosystem-wide adoption 🔄 Tasmania is positioned as an effective testbed for state-scale implementation due to its system structure, highlighting a path for broader national rollout Timestamps 00:00 – Kate Ebrill, Sparked Lead: Event introduction and national objectives 03:26 – Grahame Grieve, HL7 FHIR product director: A history and outlook on FHIR development 04:54 – Dr Chris Moy, Clinical Co-lead: Clinician and consumer engagement 05:25 – Dr John Lambert, Chief Clinical Information Officer, Tasmania: State-scale implementation 06:25 – Sandra Cook, Connected Care, ADHA: National implementation infrastructure 07:33 – Dr Jill Freyne, Amazon Web Services: Industry implementation momentum 08:14 – Professor Brett Sutton, CSIRO Health: Real-time data for clinicians and patients 09:23 – Grahame Grieve: Patient empowerment and AI 10:15 – Professor Mark Braunstein: The global context and FHIR adoption -------- Want to keep the conversation going? The full article and extended show notes for this episode are available inside the THT+ Community here: View Full Article Here In the THT+ Community, our members keep the discussion going, share perspectives, and unpack what this episode actually means in practice with other people working in healthtech. If you’re enjoying the show and want access to full articles, episode discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealthtech.com/thtplus And if this episode was useful, leaving a review or sharing it with someone in the industry always helps.

    14 min.
  3. 598 - Behind the Scenes of Medical Software in Australia: MSIA’s Role and Priorities

    15. APR.

    598 - Behind the Scenes of Medical Software in Australia: MSIA’s Role and Priorities

    In this episode of Talking HealthTech, Peter Birch sits down with Emma Hossack, CEO of the Medical Software Industry Association (MSIA), to unpack the often overlooked role of software in keeping Australia’s healthcare system running. The conversation explores how MSIA represents and supports the organisations building the digital infrastructure behind everyday care, and why their work is more critical than most people realise. Peter and Emma dive into the origins and purpose of MSIA, its growing influence on health software policy, and how it is helping shape the governance of emerging technologies like artificial intelligence. They also discuss the increasing weight of regulation, the tension between compliance and innovation, and the funding challenges facing local software providers. The discussion offers a practical look at the people and systems working behind the scenes, and why stronger collaboration between government, industry, and clinicians will be essential for the future of digital health in Australia. Key Takeaways 💡 Over 95% of Australian healthcare operates on MSIA member platforms, making their work foundational to the sector. 🔗 MSIA acts as a bridge between industry and government, shaping and supporting health software policy and regulation. 🧑‍💻 Artificial intelligence in health tech is a major focus, with MSIA developing a voluntary code for unregulated products and leading industry-wide collaboration on AI governance. 📊 Regulatory compliance demands have increased significantly, with some software providers now spending up to 80% of their effort on meeting these requirements. 🤝 MSIA facilitates collaboration, networking, and knowledge sharing through events, monthly member sessions, matchmaking, and support for overcoming industry roadblocks. Timestamps 00:01 — Introduction to MSIA 04:00 — Industry impact and membership 07:00 — COVID-19 response and digital prescribing 12:41 — AI in healthcare and MSIA’s voluntary code 19:40 — Regulation vs. innovation in development 26:11 — Funding, training, and recent challenges 38:37 — Upcoming priorities and activities Links and Resources: The MSIA Voluntary Guide on responsible use of AI - Read More Here The MSIA 2025 Productivity Brief to Government - Access Here -------- Want to keep the conversation going? The full article and extended show notes for this episode are available inside the THT+ Community here: View Full Article In the THT+ Community, our members keep the discussion going, share perspectives, and unpack what this episode actually means in practice with other people working in healthtech. If you’re enjoying the show and want access to full articles, episode discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealthtech.com/thtplus. And if this episode was useful, leaving a review or sharing it with someone in the industry always helps.

    44 min.
  4. 597 - General Practice in Transition: AI, Technology Adoption and Clinic Operations

    6. APR.

    597 - General Practice in Transition: AI, Technology Adoption and Clinic Operations

    In this episode of Talking HealthTech, Peter Birch speaks with Casey Going, founder of MBSPro and a rural GP, about the evolving landscape of general practice and the growing role of artificial intelligence in healthcare. The conversation explores the operational pressures facing rural clinics, including workforce shortages, financial constraints, and the realities of delivering care outside metropolitan areas. It also unpacks how technology is being used in real clinical settings, from streamlining administrative tasks to supporting patient triage and improving Medicare billing processes. Broader themes around practice sustainability, recruitment, and the shift towards larger, more specialised clinics are examined, alongside the opportunities and challenges that come with adopting new digital tools. The episode offers a grounded look at how innovation is shaping primary care today, and what the future may hold for practice owners navigating a rapidly changing environment. Key Takeaways 🩺 Operational pressures drive tech adoption: Rural clinics face significant recruitment and financial challenges, making technology and AI tools essential for streamlining processes and reducing overhead. 🤖 AI enhances efficiency, not replaces staff: Technology is being implemented to reduce cognitive load and repetitive tasks among staff, allowing people to focus on more value-adding activities, not eliminating jobs. 💸 Medicare funding misconceptions: Medicare offers rebates, not free care; financial sustainability for clinics requires careful billing and operational strategy as margins remain tight. 🏥 Future of general practice: Practices are likely to become larger and more specialised, with AI assistance and a shift toward two tiers of clinics—ultra-lean bulk billing models and comprehensive, tech-enabled fee-for-service clinics. 👥 Practice ownership advice: Aspiring owners should seek mentors beyond general practice and embrace technology and business principles from other industries for sustainable operations. Timestamps 00:00 - Introduction & guest background 03:53 - Rural practice operational pressures 07:01 - Balancing clinical care, innovation, and sustainability 09:24 - AI implementation examples 14:11 - Medicare funding & misconceptions 16:41 - Predicted future clinic models 19:21 - Accreditation burden & compliance 23:16 - Financial sustainability of clinics 31:18 - Practical advice for practice owners 33:37 - Upcoming MBS Pro features ________ Want to keep the conversation going? The full article and extended show notes for this episode are available inside the THT+ Community here: View Full Article Here In the THT+ Community, our members keep the discussion going, share perspectives, and unpack what this episode actually means in practice with other people working in healthtech. If you’re enjoying the show and want access to full articles, episode discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealthtech.com/thtplus. And if this episode was useful, leaving a review or sharing it with someone in the industry always helps.

    38 min.
  5. 596 - Smarter Chronic Disease Management & Patient Experience in General Practice

    30. MAR.

    596 - Smarter Chronic Disease Management & Patient Experience in General Practice

    In this episode of Talking HealthTech, Peter Birch speaks with Dan Wijeratne, founder of MyGPMPtool (MGT), and Genevieve McLauren-Lee, a registered nurse and practice manager at My Medical Services Australia. The discussion explores how patient demographics vary across clinics and the evolving role of technology in general practice. It also covers structural changes in care planning within Australian healthcare, along with practical strategies to improve patient engagement and clinician efficiency. The episode unpacks how patient-centric care, effective communication tools, and the balance of business and medicine are shaping sustainable health practices. Key Takeaways 🩺 General practice faces diverse patient demographics and challenges 🕒 Technology enables faster, more meaningful consultations without compromising patient interaction 📝 Structural changes in care planning emphasise patient-centric, team-based approaches 🤝 Effective patient engagement depends on meaningful communication and tailored tools 💼 Sustainable practice requires tools balancing clinician efficiency, patient experience, and business demands Timestamps 00:00 Introductions & practice overview 03:12 Responsive, innovative general practice 06:02 Technology's role in patient-GP interaction 07:24 Chronic disease vs. preventative care 12:24 Health cues and brief assessments 14:48 Structural healthcare changes in Australia 21:41 Technology supporting patient experience 26:06 Balancing patient, clinician, and business needs ________ Want to keep the conversation going? The full article and extended show notes for this episode are available inside the THT+ Community here: View Full Article Here In the THT+ Community, our members keep the discussion going, share perspectives, and unpack what this episode actually means in practice with other people working in healthtech. If you’re enjoying the show and want access to full articles, episode discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealthtech.com/thtplus. And if this episode was useful, leaving a review or sharing it with someone in the industry always helps.

    34 min.
  6. 595 - How Real Time Sharing and Communication Improve Patient Care and Reduce Ambulance Ramping

    23. MAR.

    595 - How Real Time Sharing and Communication Improve Patient Care and Reduce Ambulance Ramping

    In this episode of Talking HealthTech, Peter Birch speaks with Lars Borup, Clinical Manager at Dedalus, and Andrew Mitchell, Paramedic Clinical Consultant for Australia and New Zealand, about the growing issue of ambulance ramping and the pressures facing paramedics and emergency departments. They discuss the human and operational impacts of patients waiting outside hospitals, and the complex factors driving congestion, from changing social structures to system bottlenecks. The conversation also explores digital solutions for streamlining patient handovers, including real-time data sharing, electronic patient care records, and coordinated care pathways. Drawing on both local experiences and international models from Europe, Lars and Andrew highlight how improved communication between pre-hospital care and hospitals can reduce delays and optimise patient flow. They also show how connecting with primary care providers supports better outcomes across the wider health system. This episode highlights how technology, workflow improvements, and integrated care can transform emergency services. Key Takeaways 🔄 Growing demand in healthcare leads to complex ambulance ramping and bed block challenges in Australia and globally 👨‍⚕️ Secondary triage and alternate care pathways are being developed to reduce hospital load 📱 Real-time electronic patient care records enable hospitals to prepare more effectively for incoming patients 🤝 Seamless communication and integrated data sharing between paramedics, hospitals, and primary care are critical for efficient transitions 🚑 Structured digital tools support paramedics in decision-making and workflow, leading to improved patient safety and quality Timestamps 00:00 — Speaker introductions 05:19 — Why not just add resources? 07:47 — Is ramping just shifting the block? 10:23 — Transition and handover points 12:23 — Real-time electronic records in Denmark 17:26 — Pre-arrival notification in Australia 26:15 — Digital support tools for paramedics 28:40 — Unified ED and ambulance workflow 32:49 — Addressing ambulance ramping: Communication -------- Want to keep the conversation going? The full article and extended show notes for this episode are available inside the THT+ Community here: View Full Article Here In the THT+ Community, our members keep the discussion going, share perspectives, and unpack what this episode actually means in practice with other people working in healthtech. If you’re enjoying the show and want access to full articles, episode discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealthtech.com/thtplus And if this episode was useful, leaving a review or sharing it with someone in the industry always helps.

    37 min.
  7. 594 - Building Frictionless Healthcare: Updoc’s Journey to Improving Healthcare Access

    16. MAR.

    594 - Building Frictionless Healthcare: Updoc’s Journey to Improving Healthcare Access

    In this episode of Talking HealthTech, guest host and clinician Dr Max Mollenkopf is joined by Cliffe Hodgkinson, co-founder of Updoc, to explore the rapidly evolving world of telehealth and digital healthcare in Australia. The discussion dives deep into how Updoc is reshaping access to primary care, using technology to streamline patient intake, triage, and workflow management while maintaining robust clinical governance. The episode also examines the challenges and opportunities of building a digital health business, from recruiting and engaging clinicians with flexible work models to navigating economic pressures and policy changes. The conversation explores patient expectations in the digital age, the practical realities of delivering online consultations, and the ways digital platforms can complement traditional GP services. Cliffe and Max explore what drives patient adoption, how friction points in traditional clinics are being addressed, and what the future may hold for hybrid models of care that blend online and in-person consultations. Key Takeaways 🩺 Updoc offers flexible, on-demand telehealth for routine and urgent care across Australia, focusing on accessibility for rural and time-poor patients. 🔗 Incremental innovation and listening to user feedback drive continuous improvements in patient intake flows, data integration and care delivery. 👨‍⚕️ Doctors are attracted by hyper-flexible work arrangements, supporting clinicians returning to work and those balancing multiple roles. ⚖️ Updoc prioritises clinical governance, developing frameworks for patient safety, credentialing, and collaborating with Patients Australia on digital health standards. 💡 Telehealth complements, but doesn’t replace, in-person care, offering new pathways for multimodal, hybrid healthcare delivery in Australia. Timestamps 00:00 – Updoc introduction & mission 00:05 – Updoc's formative experiences 06:47 – Incremental innovation at UpDoc 14:30 – Clinician engagement & workforce 16:49 – Clinical governance approach 22:02 – Accessibility focus: rural/time-poor 29:30 – The future of telehealth vs. traditional care 38:53 – Potential for hybrid & triage models 44:03 – Patient impact story _________ Want to keep the conversation going? The full article and extended show notes for this episode are available inside the THT+ Community here: View Full Article Here In the THT+ Community, our members keep the discussion going, share perspectives, and unpack what this episode actually means in practice with other people working in healthtech. If you’re enjoying the show and want access to full articles, episode discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealthtech.com/thtplus. And if this episode was useful, leaving a review or sharing it with someone in the industry always helps.

    47 min.
  8. 593 - Rethinking Private Hospital Care: Technology Integration and Value-Based Models

    9. MAR.

    593 - Rethinking Private Hospital Care: Technology Integration and Value-Based Models

    In this episode of Talking HealthTech, host Peter Birch speaks with Louise Shardey, CEO of Adeney Private Hospital, and William Hadden, Managing Director for Oneview ANZ. The conversation explores how a new private hospital in Melbourne is approaching digital transformation, patient-centred care, and compliance with national standards. It highlights how collaboration between hospitals, clinicians, and technology providers is shaping integrated and seamless patient experiences. Topics covered include the hospital’s “zero out-of-pocket” model, the use of real-time digital tools at the bedside, strategies for reducing waste and improving efficiency, and how technology can support both clinical workflows and compliance requirements. The discussion also examines how data, analytics, and continuous feedback are applied to inform clinical decisions, enhance patient journeys, and design systems and processes that align with patient needs while meeting regulatory standards. Key Takeaways 🌱 Starting a private hospital from scratch enables reimagining processes, workflows, and patient engagement, focusing on reducing waste and improving integration. 🤝 Collaboration between technology vendors and hospital teams is crucial to achieve seamless data integration, improve workflow, and keep the patient at the centre. 📊 Compliance with Australian healthcare standards drives innovation by creating guardrails that help ensure safety, efficiency, and high-quality care without stifling creativity. 💡 Digital solutions such as integrated bedside technology, digital rounding, and plans for a digital whiteboard aim to empower patients and staff, support compliance, and enhance patient autonomy and communication. 🔗 Continuous evaluation and improvement of digital infrastructure supports scalable success and ensures that adopted technologies genuinely meet clinical and patient needs. Timestamps 00:00 - Welcome and guest introductions 01:05 - Adeney Private Hospital foundations 03:21 - Oneview overview and partnership 04:39 - Designing systems from scratch 07:17 - Integrating tech at the bedside 13:29 - Compliance, data capture, and patient involvement 18:41 - The impact of technology on patient outcomes 24:14 - Digital whiteboards, real-time evidence, and workflow 32:49 - What’s next for Adeney and Oneview -------- Want to keep the conversation going? The full article and extended show notes for this episode are available inside the THT+ Community here: View Full Article Here In the THT+ Community, our members keep the discussion going, share perspectives, and unpack what this episode actually means in practice with other people working in healthtech. If you’re enjoying the show and want access to full articles, episode discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealthtech.com/thtplus. And if this episode was useful, leaving a review or sharing it with someone in the industry always helps.

    38 min.

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Conversations with clinicians, vendors, policy makers and decision makers to promote innovation and collaboration for better healthcare enabled by technology. Learn about digital health, medical devices, medtech, biotech, health informatics, life sciences, aged care, disability, commercialisation, startups and so much more.

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