Retail Retold

DLC Management Corp.

The Retail Retold Podcast highlights community retailer stories from across the country and gives a behind-the-scenes perspective from business leaders in both retail and real estate industries. The show’s episodes contain valuable insights that help solve the needs of entrepreneurs and real estate pros. Each week our guests share stories of what worked, what didn’t, the ups and downs – giving the audience a critical set of tools needed for business success. Join host Chris Ressa and new guests weekly for amazing insights and thought-provoking stories. Brought to you by DLC Management Corp.

  1. 1 DAY AGO

    AI is Coming for Retail Operations Faster Than You Think

    What does an AI-powered retail organization actually look like? Retail real estate has spent decades trying to optimize speed, scale, and execution. Now AI is forcing the industry to rethink all three. Surfaice Pro is taking this to a different level using mission-critical systems engineering to solve for issues along the store lifecycle, from leasing, through construction, and real estate. Joe Valeri, and Alim Uderbekov, co-founders of Surfaice.pro explain to Chris Ressa where AI is actually gaining traction inside retail organizations and why the operational side of retail may be changing faster than most people realize. Moving beyond AI buzzwords, Joe and Alim are speaking the language of retailers and using practical applications to make the case that the next major competitive advantage in retail won’t just come from merchandising or location strategy. It’ll come from operational speed. The retailers opening stores faster, spotting risks earlier, and making smarter portfolio decisions in real time will separate themselves from the rest of the market. The discussion also gets into the uncomfortable realities surrounding AI adoption: fear inside organizations, skepticism from operators, software fatigue, and the growing pressure executives feel to “do something” with AI before competitors move ahead. One thing becomes clear throughout the conversation: AI in retail is no longer theoretical. The question now is who adopts it early enough to benefit from it and who waits too long. What You’ll HearWhy AI adoption in retail is moving faster than most people realizeHow retailers are cutting manual work out of lease administrationThe difference between generic AI tools and retail-specific systemsWhy speed is becoming a competitive advantage in store developmentHow AI can identify project delays before they happenThe real conversation retailers are having internally about AI and jobs Chapters00:01 — Meet the co-founders of Surfaice.pro Joe Valeri and Alim Uderbekov explain how they’re building AI for the full store lifecycle. 02:48 — Why retail became the perfect AI battleground Why the speed and scale of store development made retail an ideal fit for AI adoption. 04:27 — The data retailers are sitting on How leases, contracts, and construction documents are becoming operational intelligence. 05:51 — From site selection to store closeout Breaking down what “store lifecycle management” really means. 07:01 — The three things every retailer wants Speed, risk reduction, and smarter operational decision-making. 10:31 — AI overload is already here Chris challenges the flood of AI tools entering the industry. 16:35 — Retail’s AI tipping point How close the industry may be to large-scale adoption. 20:25 — Why adoption is harder than it sounds The internal hesitation, budget conversations, and fear surrounding AI. 23:56 — The fear factor nobody wants to talk about How companies are thinking about jobs, efficiency, and operational change. 25:37 — Inside Surfaice.pro’s real-world rollout How JD Sports is already using AI to streamline operations. 29:54 — Why generic AI won’t cut it The difference between broad AI tools and retail-specific systems. 35:30 — What AI could unlock for retail A bigger conversation around creativity, efficiency, and operational scale. 37:40 — The cost of standing still Why waiting too long on AI may become a competitive risk.

    39 min
  2. 30 APR

    Show Me the Deals: What’s Ahead for ICSC Las Vegas

    As ICSC Las Vegas approaches, one theme is expected to rise above the rest: dealmaking. On the surface, the story looks simple. Retail fundamentals remain strong. Vacancy is near historic lows. Construction costs continue to limit new supply. Capital is returning to the sector. But beneath that headline, the real conversation begins. Demand is building from every direction. Buyers have capital to deploy. Retailers want to grow. Owners with strong-performing assets know what they hold. That dynamic is set to shape conversations across the convention floor, inside booths, and behind closed doors throughout ICSC Las Vegas. Chris Ressa and Karly Iacono explore how underwriting has evolved. In prior cycles, many deals leaned on cap rate compression and favorable financing. Today, value creation is increasingly tied to rent growth, leasing strategy, traffic, tenant performance, and net operating income. Chris calls it a return to the age of the operator, where execution matters more than financial engineering. While headlines may focus on rates, politics, or broader uncertainty, sentiment inside retail real estate remains constructive. Investors want to buy. Retailers want to expand. Operators are looking to create value. The question heading into Las Vegas is simple: Where are the deals? What You’ll HearWhy strong fundamentals are creating more competition, not more dealsHow the shift back to fundamentals is changing how deals get doneWhy execution is replacing financial engineering as the driver of valueHow retailers are approaching growth with more disciplineWhere AI fits into the conversation and why it’s still earlyWhat’s really driving sentiment heading into ICSC Chapters00:07 – setting the stage for ICSC Las Vegas Framing the biggest themes expected to drive conversations in Las Vegas 02:00 – strong fundamentals, limited supply Why low vacancy and high demand are creating a supply crunch 03:47 – capital is building, pressure is rising Increased allocations to retail and the challenge of finding deals 05:14 – why retail is still winning Comparing retail to other asset classes and where it stands today 06:40 – the bid ask gap Why buyers and sellers are still not fully aligned on pricing 08:04 – underwriting is changing The shift away from cap rate compression and financial engineering 10:03 – the return of the operator Why execution and fundamentals are back at the center 12:17 – how retailers are thinking about growth Disciplined expansion and smarter decision making 13:13 – geopolitical noise vs real impact Why macro headlines are not driving decision making 17:19 – AI enters the conversation Where AI is showing up and where it is still early 23:41 – what will actually dominate ICSC Las Vegas Why it all comes back to dealmaking

    25 min
  3. 23 APR

    Retail Leasing in Focus: Trends, Talent, and What’s Ahead

    Insights into evolving market conditions Retail real estate isn’t defined by one trend right now. It’s being shaped by a mix of forces all hitting at once. Two of CBRE’s top retail leaders, Laura Barr and Scott Schnuckel, join Chris Ressa to dive into what’s actually happening across the industry, from leasing and retailer behavior to talent, data, and the broader market environment. These are the questions shaping commercial real estate right now. What’s driving today’s leasing activity. Why space is tighter than it looks. How retailers are thinking about growth and market share. And what’s changing in how they expect to be supported. There’s also a deeper look at what’s happening behind the scenes. Smaller teams doing more. A talent pipeline that hasn’t fully recovered. And the growing role of data and technology, including how AI is beginning to shape decision making across the industry. At the same time, the fundamentals of the sector are holding up. Capital is still flowing. Demand is still there. And retail continues to position itself differently compared to other asset classes. But that doesn’t mean things are simple. This is a wide ranging conversation about where the industry stands today and what could shape where it goes next. What You’ll HearWhy retailers are fighting hard to protect market shareHow new uses are keeping shopping centers vibrantWhat’s really driving leasing activity right nowWhy space is tighter than it looksThe growing talent gap across the industryHow AI and automation could reshape retail costs Chapters00:01 – Inside CBRE’s Retail Leasing Leadership How Laura Barr and Scott Schnuckel are shaping retail leasing at scale. 02:18 – Moving Beyond Transactional Brokerage Why the industry is pushing toward true advisory. 04:15 – What Retailers Expect Now How data and strategy are changing the game. 08:22 – What Transformation Really Looks Like From talent to execution, what actually drives change. 15:40 – The Shift in Store Openings and Closures Why both are down—and what it means. 19:08 – The Fight for Market Share Why retailers aren’t giving up top-line revenue. 24:27 – The Talent Gap in Retail Real Estate A workforce challenge that’s not going away. 26:43 – Why Capital Is Flowing Back to Retail What’s making the sector investable again. 30:16 – The New Shopping Center Model How tenant mix is redefining retail. 32:41 – Where the Pressure Builds Costs, competition, and the need to adapt. 37:00 – AI and the Future of Retail Operations How automation could reshape the industry. 42:28 – Why Data Is the Real Advantage The shift from tools to actionable insights. 43:41 – Rapid Fire: Retail Favorites and Nostalgia Extinct brands, recent buys, and shopping habits.

    48 min
  4. 16 APR

    No Space, No Problem: Building When the Map Looks Full

    A disciplined pipeline and strategic site selection approach are enabling growth despite limited supply Retail real estate didn’t change as much as people thought. The fundamentals never left. What changed is how precisely you have to execute them. Jim Lampassi, Senior Vice President of Real Estate & Construction at Academy Sports + Outdoors, has spent 45 years in site selection and development, helping build brands across Marshalls, Petco, and now one of the fastest-growing sporting goods retailers in the country. Today, Academy has grown to a wide network of 300+ stores across 21 states, with a clear path for continued expansion. What stands out isn’t just the scale. It’s the discipline behind how that growth happens. This market is defined by constraint. High occupancy. Limited new development. Fewer deals to chase. That pressure is forcing better decision-making. For Academy, growth isn’t about finding opportunities. It’s about building them. That means creating a pipeline larger than the goal, leaning into relationships with boutique developers, and being willing to do deals that require more effort to get across the finish line. There’s also a shift that’s no longer up for debate. E-commerce didn’t replace stores. It made them more important. Physical locations drive awareness, influence customer behavior, and increase digital demand. When stores close, online sales don’t fill the gap. They drop. The strongest retailers understand the connection and build around it. At the center of it all is a simple idea. Value wins. In an inflationary environment, customers are more selective. Retailers that consistently deliver accessible price points without sacrificing quality are the ones that keep traffic and loyalty. It’s not a trend. It’s a requirement. For owners and operators, the takeaway is clear. The easy deals are gone. Growth now depends on discipline, relationships, and long-term thinking. This isn’t about finding space. It’s about earning it. What You’ll HearWhy retail fundamentals still matter after 45 yearsHow Academy Sports is growing in a high-occupancy marketWhy building a bigger pipeline is critical to hitting targetsHow boutique developers are unlocking new dealsWhy retailers are creating sites instead of finding themHow stores are driving e-commerce, not competing with itWhy value remains core to Academy’s strategyHow retail real estate creates jobs at scaleWhy industry relationships still drive opportunityWhat it takes to expand with discipline today Chapters00:01 – Jim Lampassi’s 45-Year Retail Journey A 45-year career across major retail brands and what shaped it. 02:27 – Why Retail Fundamentals Still Hold The fundamentals that still determine whether a deal works. 03:03 – Inside Academy’s Expansion Story From tire shop to 300+ stores and expanding footprint. 04:21 – Why Value Drives Retail Success How pricing strategy defines long-term success. 05:40 – Retail as a Job Creation Engine Retail as a job creation engine across industries. 08:16 – The Role of Industry Relationships Why being active in ICSC changes careers and outcomes. 10:27 – Retail’s High-Occupancy Reality 95% occupancy and what it means for landlords and tenants. 12:12 – Finding Deals in a Constrained Market Boutique developers, incentives, and building your own pipeline. 15:09 – Developing the Next Generation How the next generation is entering the industry. 18:02 – Rethinking Real Estate Team Structure In-house vs. brokers and what actually works. 20:06 – Why Stores Still Drive Demand Why physical retail is still driving digital demand. 22:31 – Building Marshalls in Puerto Rico Opening 11 stores in one day and what it took to get there. 26:56 – Academy’s Disciplined Growth Plan White space, expansion plans, and long-term positioning. 29:14 – The Future of Retail Supply Why retail supply constraints may stick longer than expected.

    34 min
  5. 9 APR

    Açai You Later, Status Quo: Building a Brand That's Actually Authentic

    A disciplined approach to product, experience, and real estate is fueling a fast-growing food and beverage concept Palmetto Superfoods didn’t grow by chasing trends. It grew by challenging them. Hessam Shirmohammadi, co-founder and COO, built the brand around a simple idea: if the product is real and the experience is intentional, customers don’t just visit, they come back daily. What started in San Francisco in 2019 is now a fast-scaling concept with 18+ locations, expanding across California and into Texas, with a clear path toward national growth. The differentiator isn’t just açaí. It’s how Palmetto thinks about retail. Instead of treating real estate as a necessity, they treat it as a strategic lever. Location isn’t just about traffic, it’s about community alignment. College markets, fitness-driven consumers, and dense residential pockets consistently outperform because they reinforce habitual use. At the same time, Palmetto is leaning into a model that most brands avoid: no two stores look the same. While others scale through uniformity, they scale through experience, keeping operations consistent but making each space feel unique. It’s harder to execute, but it builds stronger brand connection. There’s also a bigger play unfolding. Palmetto isn’t positioning itself as just a food and beverage operator. With CPG products in development and a long-term goal of going public, the brand is building toward a lifestyle platform that extends beyond four walls. For retail real estate owners and operators, the takeaway is clear: food and beverage isn’t just filling space anymore, it’s becoming the draw. And the concepts winning today are the ones creating repeat behavior, not one-time visits. This isn’t about smoothies. It’s about building a brand that people integrate into their daily lives. What You’ll HearWhy food and beverage is becoming the new anchor in retailHow repeat behavior drives real growthWhy location strategy is about community, not just trafficHow college markets consistently outperformWhy second-generation space accelerates expansionWhy experience matters more than efficiencyHow strong brands build daily habits, not one-time visitsWhere AI actually improves operations Chapters00:02 – Introduction and background Hessam shares his upbringing, early career, and path into entrepreneurship. 04:31 – What is Palmetto Superfoods Breaking down the concept, product differentiation, and early growth. 05:26 – Scaling the brand From one location to 18+, including expansion into new markets. 06:35 – Long-term vision Plans for national growth, CPG, and building a lifestyle brand. 08:05 – Unit economics and real estate strategy How store size, location, and performance vary across markets. 09:30 – Origin story How a Brazilian café and authentic açaí sparked the concept. 13:05 – Day-to-day as COO What leadership looks like in a fast-scaling brand. 15:02 – Using AI and systems How technology is improving efficiency and decision-making. 16:34 – choosing Sacramento (UV) Why college markets and demand signals drove site selection. 21:37 – Site selection strategy Why second-generation spaces are a key growth lever. 23:14 – Differentiation in retail Why every store is intentionally designed to feel different. 26:16 – Nostalgia and retail A conversation on extinct retailers and emotional connection to brands.

    29 min
  6. 2 APR

    Building the Next Generation of a Family Business

    A different background, and a different lens on retail real estate Careers aren’t linear. And the best ones usually evolve. Anya Wolf didn’t start in retail real estate. Her background was in art, including studio work, art history, and hands-on experience in galleries and education. She was fully immersed in a creative path and exploring what that future could look like. But over time, she gained clarity. The path forward in the art world is long and highly specialized. Then a loss within her family brought everything into focus. It created urgency and a new perspective on the business side of things. That combination led her to make a decision: step into DLC and understand the investments and platform she had grown up around. What followed wasn’t a fast track. She started in a traditional due diligence role. Managing files, answering questions, and supporting transactions. A typical entry point, but one that gave her real exposure to how deals actually get done and how properties are evaluated. That foundation mattered. It built a practical understanding of the business, especially around tenant behavior. One of the biggest takeaways is that retail decisions aren’t driven by what consumers want, they’re driven by economics. Rents, incentives, and demographics dictate outcomes, even when demand exists elsewhere. Now, her focus is evolving again. After building a strong internal foundation, she’s shifting outward, developing relationships, expanding her network, and bringing new perspectives back into the organization. Retail remains strong, but interest rate volatility and broader uncertainty are creating friction. Historically, that’s where opportunity shows up. And for the next generation inside a family business, that matters. Because this isn’t just about maintaining what was built. It’s about understanding it, evolving it, and ultimately creating your own lane within it. What You’ll HearWhy nontraditional career paths can lead to stronger long-term growthHow starting in due diligence builds a real understanding of the businessWhy retail decisions are driven by economics, not consumer demandHow tenants actually evaluate locations and choose marketsWhy asking questions accelerates growth faster than pretending you knowHow to build your own identity inside a family businessWhere the next generation creates value inside an existing platform Chapters00:02 – Introduction to Anya Wolf Background, role at DLC, and how she got here 01:14 – From art to real estate Starting in art and realizing the limitations of that path 03:24 – The turning point Family dynamics and the decision to enter the business 09:34 – First role at DLC What due diligence actually looks like day-to-day 10:48 – Learning the business from scratch How real estate really works behind the scenes 14:50 – Accelerating growth early on The power of asking questions and not pretending 18:36 – Shifting from internal to external growth Why building a network is the next phase 20:19 – State of the retail market Strength, disruption, and interest rate pressure 25:16 – Building your own identity Navigating a family business and carving your own lane 29:28 – Rapid fire Skills, retail nostalgia, and real-life habits

    34 min
  7. 26 MAR

    16 Host Cities and a Major Retail Opportunity

    What if the biggest World Cup winners aren’t the teams? The next major tailwind for retail real estate isn’t coming from policy, rates, or supply it’s coming from global demand. The World Cup is set to drive one of the largest concentrated waves of consumer activity the U.S. has seen in years. But this isn’t just about packed stadiums. It’s about what happens around them and long after. We’re looking at more than a million visitors, many of whom wouldn’t have come to the U.S. otherwise. That means new dollars flowing into restaurants, retail corridors, hotels, and local businesses across 16 host markets. And unlike typical tourism cycles, this demand is compressed, intense, and highly visible. Chris Ressa and Karly Iacono break down what this really means for cities, operators, and investors. But the real opportunity isn’t just the short-term spike. Major global events historically reshape markets. Cities invest in infrastructure, improve accessibility, and elevate their global profile. That exposure doesn’t disappear when the games end it attracts future tourism, business investment, and population growth. We’ve seen it with the Olympics. There’s no reason to believe this plays out differently. There’s also a behavioral shift happening at the local level. Consumers are finding new places, trying new operators, and forming new habits. A great experience during a high-energy moment can turn into long-term customer loyalty. Not every benefit will be evenly distributed. Some markets will see concentrated gains, others more diffuse impact depending on geography, walkability, and where people stay versus where they play. But zoom out and the signal is clear: More people. More spending. More reasons to engage with physical retail. For operators and investors paying attention, this isn’t just a moment it’s a setup. What You’ll HearWhy the World Cup is a major driver of retail spendingHow international tourism fuels local retail marketsWhere the impact goes beyond stadiums and game dayWhy infrastructure investment creates long-term valueHow global events reshape cities over timeWhy consumer behavior shifts matter for operatorsHow impact varies across different host citiesWhere spending actually lands within each marketWhat determines short-term vs. long-term gainsWhy this is a meaningful tailwind for retail real estate Chapters00:04 — setting the stage Opening the conversation and framing the scale of the opportunity 01:27 — why this event is different Comparing global events and the magnitude of the World Cup 02:51 — the tourism surge Breaking down international visitors and incremental demand 03:49 — spending beyond the stadium How consumer behavior expands retail impact 05:12 — where the real opportunity is Moving beyond food and merch into broader retail effects 06:34 — infrastructure and long-term value Why cities invest—and why it matters after the event 09:16 — the economic numbers Billions in projected output and what that signals 10:17 — from one-time visit to repeat customer How events create long-term retail loyalty 12:59 — which markets benefit most? Debating winners across the 16 host cities 18:57 — what could go wrong? Pressure-testing assumptions and downside scenarios 20:17 — where does the money actually land? Understanding geographic dispersion of spending 23:46 — final takeaway Why the overall impact is overwhelmingly positive

    24 min
  8. 19 MAR

    Reputation, Risk, and Reality in Today’s Hiring Market

    Are you solving the problem, or just applying?How people get hired and what companies actually value is shifting fast. Cary Beale, one of the most active recruiters in retail real estate at Poline Search Partners, sees the disconnect every day. Companies want people in the office. Candidates want flexibility. Everyone says they want the “best talent,” but the definition of that talent isn’t aligned. That tension is reshaping hiring outcomes across the industry. This conversation goes beyond surface-level career advice and gets into what actually moves the needle when decisions are being made. Reputation still compounds, and early habits follow you longer than people think. Job hopping still raises red flags, not just about loyalty, but about decision-making. And communication remains one of the most underrated differentiators in a crowded candidate pool. There’s also a clear message on what doesn’t work: generic answers, safe positioning, and trying to be who you think a company wants. That approach blends in, and blending in is the fastest way to get overlooked. Instead, the candidates who stand out are the ones who understand the real problem behind the role and position themselves as the solution. They do the extra work. They show initiative before they’re asked. And they create moments that are memorable, not just “better,” but different. AI is starting to enter the conversation, but it hasn’t replaced the fundamentals. Hiring is still human. Judgment still matters. And the gap between average and exceptional candidates is still wide. If you’re hiring, this sharpens how to evaluate talent. If you’re interviewing, it’s a reminder that small decisions, how you show up, how you communicate, how you differentiate, have outsized impact. Because in a competitive market, being qualified isn’t enough. Being remembered is. What You’ll Hear Why the office vs. remote divide is slowing hiringHow reputation and job movement shape long-term outcomesWhy communication and clarity make or break candidatesHow to position yourself as the solution, not just an applicantWhat actually separates candidates who get offersWhere AI is starting to impact hiring Chapters00:01 — Cary Beale’s path from operator to recruiter From owning a restaurant to leading recruiting in retail real estate. 03:07 — Shifting from deals to talent placement How industry experience translates into recruiting success. 04:08 — Inside the recruiting business What roles are in demand and how many placements actually happen. 04:48 — The remote vs. office disconnect Why companies and candidates are fundamentally misaligned. 06:26 — Why early careers need the office The long-term disadvantage of skipping in-person experience. 08:50 — AI and hiring: real impact or hype? Where AI is entering the conversation — and where it isn’t. 10:34 — Tip #1: reputation compounds Why early career behavior follows you longer than expected. 11:43 — Job hopping and decision-making risk What frequent moves signal to employers. 14:02 — Tip #2: communicate clearly Why most candidates fail to define what they actually do. 18:47 — Tip #3: be authentic Why trying to fit the mold can cost you the job. 20:55 — Tip #4: solve the problem How to position yourself as the answer companies need. 22:28 — Tip #5: be different Why standing out matters more than being slightly better.

    29 min

About

The Retail Retold Podcast highlights community retailer stories from across the country and gives a behind-the-scenes perspective from business leaders in both retail and real estate industries. The show’s episodes contain valuable insights that help solve the needs of entrepreneurs and real estate pros. Each week our guests share stories of what worked, what didn’t, the ups and downs – giving the audience a critical set of tools needed for business success. Join host Chris Ressa and new guests weekly for amazing insights and thought-provoking stories. Brought to you by DLC Management Corp.

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