SBA Today

Art of SBA

There's a lot going on in the world of SBA lending these days. We mean, a LOT! So let's have a conversation about it. Join co-anchors Tonya Mazurek and Paul T Long weekly as they break down what's happening in SBA TODAY Brought to you by Art of SBA

  1. 17/12/2025

    The Satisfaction Slump: Why Small Business Lending is Falling Short | December 16, 2025 | SBA Today

    This week on SBA Today, Paul and Tonya explore the "SBA Dark Web" for a look at the Federal Register before diving into shocking new data on lender satisfaction . From shifting form requirements to a massive satisfaction crash for online lenders, we're looking at what small businesses really want—and where the industry is missing the mark . We're breaking down: 🔍 SBA Dark Web & Form Gutting: Paul dives into the Federal Register, where the SBA is looking to retire redundant forms like the 912 and potentially revamp the 1919 to reduce paperwork . 🤝 Relationship vs. Speed: New data from Lumos shows a massive gap in borrower priorities . While small banks dominate on relational strength (67%), online lenders hold the edge on operational speed (55%) . 📉 The Satisfaction Crash: Lender satisfaction has declined across the board since 2019 . Small banks dropped from 74% to 62%, but online lenders saw a staggering collapse, plummeting from 38% to just 2% . 🎀 The Finish Line: Tonya shares a heartwarming story from a client's ribbon cutting in Castle Rock, Colorado, attended by SBA Deputy Administrator Bill Briggs, reminding us why we fight through the red tape . 💡 The Closing Cure: We discuss how the closing process can make or break a borrower's experience . Paul explains why cross-training your team (underwriters learning processing and vice versa) is the key to a better customer journey . Disclaimer: The views expressed on this show are our own and not necessarily the views of our employer.

    22 min

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There's a lot going on in the world of SBA lending these days. We mean, a LOT! So let's have a conversation about it. Join co-anchors Tonya Mazurek and Paul T Long weekly as they break down what's happening in SBA TODAY Brought to you by Art of SBA

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