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No Vacancy is home to the hospitality industry's top podcasts. We speak to the CEOs, influencers and leaders to go behind the scenes of the hotel and travel business.

  1. hace 10 h

    She Runs a Hotel Management Company. She Grew Up Unable to Stay in One

    Jamie Caraher was recently recognized as one of Utah's CEOs of the Year. She runs Lodging Dynamics. Owners trust her with their #hotels. And she told me, on camera, that the moment she got the call, her first thought was: do I even deserve this? If you've ever sat in a leadership role and quietly waited for someone to figure out you don't belong there, this conversation is going to hit different. Jamie grew up in a family that couldn't afford to stay in the hotels she now runs, and she built her way up through jobs most people never think twice about. That climb left a mark on her that success hasn't erased, and she talks about it more openly than most CEOs ever would. Some of what pulled me in: The gut-check moment she had the second she found out she'd made the CEO of the Year list A decision she made to walk away from a company she swore she'd retire with A theory she has about trust that treats every owner relationship like a bank account you can overdraw Why growth, to her, has almost nothing to do with getting bigger What she's building inside her own company to make sure women in hospitality don't hit the ceiling she once saw A special thanks to our advertiser Actabl. Actabl gives you the power to profit. Visit them at Actabl.com. Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

  2. hace 1 día

    Hotels Finally Fixing Decades-Old Data Problem

    Hotels keep sending me golf deals. I don't play golf. I've never played golf. Dana Cariss, SVP of Revenue Strategy at CoralTree Hospitality, showed me exactly how close the industry now stands to fixing that problem. Disconnected systems used to trap hotel data in silos that couldn't talk to each other — point of sale here, property management there, sales and catering somewhere else entirely. Dana's team spent the last couple of years pulling all of it into one place, and the result changes what a hotel can actually know about you. This conversation covers: The specific systems that once trapped guest data in silos and blocked real personalization How data landing in one warehouse from every department changed what his team could see Why AI does more than speed up #personalization — it makes sense of data this dense in the first place CoralTree's 2026 reporting upgrade that answers plain questions instead of forcing a report The mindset Dana pushes his team to keep so comfort doesn't kill innovation Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

  3. hace 3 días

    FNA 216: Chex Marks the Spot

    Derek Pacqué drove three hours from Manhattan to The Haussman Resort, Pool Club and Smokehouse on Long Island for Friday Night Audit. In LIE traffic, you know it's bad when the cars start passing you, then a horse and buggy passes you, then an elderly woman with a walker passes you. That's Friday in the summer on Long Island. Derek made it anyway.   He runs Chexology, the bag and valet check company you'll find at 1,200+ venues — the Mets, MoMA, Barclays Center, TD Garden, the O2 in London. It started as a coat check hustle in Indiana college bars, because drunk people are bad at holding onto tickets. Then he went on Shark Tank ABC and turned down the investors.   Somewhere in there, my cat made a break for the front door. Breaking news, as we called it on air.   His colleague Neil Upadhyay joined from #Vegas with the best line of the night: after a rival's bag-check system fell apart so badly staff walked off and police started holding people's Birkin bags, Chexology got the call. Nothing sells a hospitality product like "the last guys lost custody of designer handbags to the LVPD."   We closed, as one does, with me cannonballing into the pool and someone threatening to throw the laptop in after me.   #FridayNightAudit. Happy hour, hospitality news, zero dignity.   Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

    FNA 216: Chex Marks the Spot

  4. hace 4 días

    Wyndham Beats Marriott for the #1 Hotel Rewards Program of 2026

    Wyndham Hotels & Resorts just knocked Marriott International out of the #1 spot in U.S. News & World Report's 2026 hotel rewards rankings — and the reason comes down to something travelers are clearly reacting to: devaluation. I talked with senior travel editor Elizabeth Von Tersch about this year's rewards rankings, plus a brand new list for road warriors. A few numbers worth knowing: Wyndham held onto its category-based point system while Marriott's dynamic pricing model saw a 20% devaluation. Plus, Sonesta International Hotels cracked the top five for the first time — and it earns guests free nights almost twice as fast as some of the bigger names. On the business travel side, Marriott and Hilton go head to head for the top two spots, and the deciding factor isn't the one you'd expect. We also dig into why hotel loyalty programs are starting to look a lot more like airline programs — and what that means for how you earn your next free night. Full rankings and methodology here: https://travel.usnews.com/rankings/travel-rewards/?src=usn_pr Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

  5. hace 5 días

    How AYANA's Midplaza Jakarta Stands Out in a Crowded Market

    Morris Tiedemann, General Manager at AYANA Midplaza Jakarta, joined Glenn and Suzanne from halfway across the world to explain how a hotel competes in a market flooded with luxury. Morris took a job in Urumqi in 2003 when he had to buy a book to figure out where it was. Twenty-two years in China taught him to move fast. Then AYANA came calling, and he had to slow down. Indonesia rewards patience. That tension is where his story gets interesting. The property sits in downtown Jakarta but feels like a beach destination — a pool, a tennis court, and gardens taking up real estate that most operators would have built on. The differentiator isn't the amenities. It's Indonesian hospitality baked into every touchpoint, backed by AYANA's larger story in Bali and Komodo. Also covered: how a new GM earns trust when he doesn't speak the language yet, why culture drives everything in a general manager's job, and the discipline of not "repainting the shop" in your first week. Visit ayana.com/jakarta. Actabl, they give you the power to profit. Visit actabl.com. Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

  6. hace 6 días

    Guests Spend More When Hotels Make This Easy

    Hotel technology shouldn't just look impressive. It should help guests enjoy their stay and help hotels make more money. The Hotel Communication Network Inc. CEO Kevin Bidner showed me how the company combines in-room tablets with AI to create a much more useful guest experience. Guests can request extra towels, explore room-service options, discover hotel amenities, research local restaurants and make reservations through one simple conversation. Kevin says hotels with room service can increase orders by 25% when guests use the tablet. Hotels can also promote restaurants, bars, spas, activities and other experiences that guests may never hear about at the front desk. The Hotel Communication Network provides the tablets without requiring hotels to buy them. The company also shares revenue from on-screen promotions and experiential marketing with participating hotels. The technology helps guests find what they want, encourages them to spend more across the property and gives hotels another revenue-generating tool. Watch the video and see the AI concierge in action. Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

  7. 21 jul

    How Explore Minnesota Generates $25 Billion in Economic Impact

    Lauren Bennett McGinty, Executive Director of Explore Minnesota, sat down with Glenn to explain how a state agency generates $25 billion in economic impact and what hoteliers can learn from it. The state welcomed 81 million visitors in 2024 and generated nearly $15 billion in visitor spending. Lauren breaks down how Explore Minnesota subdivides 5 major regions into 11 micro-regions to distribute visitors beyond the major cities, why campaigns filmed from the visitor's perspective outperform anything AI can generate, and how a state DMO supports independent operators — from family-owned resorts passed down for a century to boutique hotels in small towns. She also explains why tourism delivers immediate ROI in ways other economic development can't. Long-range business attraction takes years. Tourism marketing shows results within months. For hotel operators wondering how DMOs can actually help their business, this is the framework. Visit exploreminnesota.com. Actabl, they give you the power to profit. Visit actabl.com. Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

  8. 18 jul

    FNA 215: This Show is Spot On

    James Hansen showed up with a Paloma. Sarah Becherer poured a digestif. Craig Sullivan had his beer. Glenn was doing whatever Glenn does. This is how you open a conversation about parking. They're from Ocra, which turns empty hotel parking lots into cash. We got there eventually. First we had to sort out Chicago cocktail pricing, why Sarah wants to launch a podcast about parallel parking, and the moral crimes of putting ketchup on a hot dog. Pour something. Press play. Visit getocra.com. Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

    FNA 215: This Show is Spot On
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No Vacancy is home to the hospitality industry's top podcasts. We speak to the CEOs, influencers and leaders to go behind the scenes of the hotel and travel business.

Información

  • Creador
    No Vacancy Live
  • Años de actividad
    2016 - 2026
  • Episodios
    1.8 k
  • Clasificación
    Explícito
  • Copyright
    © copyright Rouse Media 2025
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    No Vacancy Live!

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