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From Bots To Agents: Building Trustworthy Autonomy With Hakkōda, an IBM Company

I invited Atalia Horenshtien to unpack a topic many leaders are wrestling with right now. Everyone is talking about AI agents, yet most teams are still living with rule based bots, brittle scripts, and a fair bit of anxiety about handing decisions to software. Atalia has lived through the full arc, from early machine learning and automated pipelines to today’s agent frameworks inside large enterprises. She is an AI and data strategist, a former data scientist and software engineer, and has just joined Hakoda, an IBM company, to help global brands move from experiments to outcomes. The timing matters. She starts on the 18th, and this conversation captures how she thinks about responsible progress at exactly the moment she steps into that new role. Here’s the thing. Words like autonomy sound glamorous until an agent faces a messy real world task. Atalia draws a clear line between scripted bots and agents with goals, memory, and the ability to learn from feedback. Her advice is refreshingly grounded. Start internal where you can observe behavior. Put human in the loop review where it counts. Use role based access rather than feeding an LLM everything you own. Build an observability layer so you can see what the model did, why it did it, and what it cost. We also get into measurements that matter. Time saved, cycle time reduction, adoption, before and after comparisons, and a sober look at LLM costs against any reduction in FTE hours. She shares how custom cost tracking for agents prevents surprises, and why version one should ship even if it is imperfect. Culture shows up as a recurring theme. Leaders need to talk openly about reskilling, coach managers through change, and invite teams to be co creators. Her story about Hakoda’s internal AI Lab is a good example. What began as an engineer’s idea for ETL schema matching grew into agent powered tools that won a CIO 100 award and now help deliver faster, better outcomes for clients. There are lighter moments too. Atalia explains how she taught an ex NFL player the basics of time series forecasting using football tactics. Then she takes us behind the scenes with McLaren Racing, where data and strategy collide on the F1 circuit, and admits she has become a committed fan because of that work. If you want a practical playbook for moving from shiny demos to dependable agents, this episode will help you think clearly about scope, safeguards, and speed. Connect with Atalia on LinkedIn, explore Hakoda’s work at hakoda.io, and then tell me how you plan to measure your first agent’s value. ********* Visit the Sponsor of Tech Talks Network: Land your first job in tech in 6 months as a Software QA Engineering Bootcamp with Careerist https://crst.co/OGCLA

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٦ سبتمبر

PuppyGraph at the IT Press Tour: Graph Power Without the Pain

During the IT Press Tour, I had the pleasure of speaking with Weimo Liu, CEO and co-founder of PuppyGraph, and hearing firsthand how his team is rethinking graph technology for the enterprise. In this episode of Tech Talks Daily, Weimo joins me to share the story behind PuppyGraph’s “zero ETL” approach, which lets organizations query their existing data as a graph without ever moving or duplicating it. We discuss why graph databases, despite their promise, have struggled with mainstream adoption, often because of complex pipelines and heavy infrastructure requirements. Weimo explains how PuppyGraph borrows from his time at TigerGraph and Google’s F1 engine to build something new: a distributed query engine that maps tables into a logical graph and delivers subsecond performance on massive datasets. That shift opens the door for use cases in cybersecurity, fraud detection, and AI-driven applications where latency and accuracy matter most. We also unpack the developer experience. Instead of rewriting schemas or reloading data every time requirements change, PuppyGraph allows teams to define nodes and edges directly from existing tables. That design lowers the barrier for SQL-focused teams and accelerates time to value. Weimo even touches on the role of graph in reducing AI hallucinations, showing how structured relationships can make enterprise AI systems more reliable. What struck me most in our conversation is how PuppyGraph’s playful branding belies its serious engineering depth. Behind the “puppy” name lies a distributed engine built to scale with today’s data volumes, backed by strong early adoption and a team that listens closely to customer needs. Whether you’re exploring graph for cybersecurity, AI chatbots, or supply chain analytics, this discussion offers a glimpse of how the next generation of graph tech might finally break free from its niche and go mainstream. ********* Visit the Sponsor of Tech Talks Network: Land your first job in tech in 6 months as a Software QA Engineering Bootcamp with Careerist https://crst.co/OGCLA

٦ سبتمبر

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٢٢ من الدقائق

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How is AI Transforming Retail and Loyalty Programs?

Are you curious about how artificial intelligence is reshaping the retail industry and revolutionizing loyalty programs? Join us in this engaging episode of the Tech Talks Daily Podcast as we sit down with Len Covello, CTO and co-founder of Engage People Inc. Len brings his expertise to the forefront, sharing insights on how AI is enhancing the retail landscape and the innovative ways Engage People is driving loyalty through their unique technology. In our conversation, Len explains how Engage People has built a robust network allowing loyalty program members to pay with points directly at checkout. This novel approach not only provides an additional currency option but also significantly increases average basket sizes and drives more transactions. We'll delve into how this technology works across various industries, adding value for consumers and building trust in loyalty programs. We'll also explore the broader impact of AI in retail. Len emphasizes that while AI isn't revolutionizing retail, it serves as a powerful tool for making more accurate decisions based on data analysis. From personalizing offers to optimizing inventory and pricing strategies, AI enables retailers to leverage data more intelligently, effectively "punching above their weight." Further, Len will discuss current trends aimed at enhancing customer experiences, such as the integration of payment with points, the advent of one-time payment tokens, and the increasing importance of providing a seamless omnichannel experience. We'll also touch on the challenges retailers face, like inflation and competition in the loyalty card space, and how innovative solutions can help overcome these hurdles. Looking ahead, we'll consider the future of loyalty programs. Len envisions a world where inter-brand partnerships provide a unified customer experience and AI drives hyper-personalized offerings. The ultimate goal? A "nirvana" customer journey that seamlessly integrates financial and retail partners. Tune in to discover how Engage People is at the forefront of this exciting evolution in retail and loyalty, and how AI is poised to create more efficient, personalized, and engaging shopping experiences. Share your thoughts with us after the episode – how do you see AI transforming your shopping habits?

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٢٣ من الدقائق

٢٩ يونيو

AI, Smart Routing, and the Future of Merchant Payments

In a world where payments have evolved from a back-office utility into a strategic business driver, how do you build a platform that truly puts control back into the hands of merchants? On this episode of Tech Talks Daily, I sat down with Dwaine Thomas, CIO of PXP, to explore how the company is transforming the payment landscape with its next generation platform, PXP Unity. PXP has been a force in fintech for over 30 years, processing over €30 billion in payments annually for some of the world’s most recognised retail, hospitality, entertainment, and online gaming brands. But rather than rely on legacy systems, PXP has gone all in on greenfield development with PXP Unity, a fully API driven orchestration platform that enables merchants to plug into the services they need without the complexity of managing the entire payment stack. Dwaine walked me through how Unity empowers businesses with real-time data aggregation, smart routing, and complete transparency, all delivered through an intuitive interface. He also shared how the platform supports seamless scaling during high-demand periods, like Black Friday, and provides merchants with both control and automation to optimise payment performance across channels. What stood out was the clear shift in mindset. Sixty-four percent of merchants now view payments as a growth enabler, not just a necessity. With Unity, merchants gain the flexibility to adapt strategies on the fly, personalise the payment experience, and align payments with broader business goals. We also explored the growing role of AI in PXP’s roadmap, from driving development efficiencies to enabling future use cases like AI agents within payment flows. As regulation evolves, Dwaine highlighted how initiatives like the FCA’s AI sandbox point to a more proactive and structured approach to innovation in the payments space. So how can enterprises unlock new value from their payments infrastructure? How do you build for performance, resilience, and adaptability in equal measure? And what happens when payments become central to customer experience and brand loyalty? Tune in to hear how PXP is answering those questions with technology that is both powerful and practical.

٢٩ يونيو

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٢٧ من الدقائق

١٧ أبريل

Why Most Startups Fail and What to Do Differently with Tekyz Inc.

What does it really take to build a software startup that doesn’t crash before it can fly? In this episode of Tech Talks Daily, I sit down with David Hirschfeld, founder of Tekyz Inc., a software veteran who’s spent over 35 years working across more than 90 startups. From his early days studying physics at UCLA to becoming the top national salesperson at Computer Associates, and later founding and selling his own successful software company, David has seen the full arc of startup life—success, failure, and the lessons in between. In our conversation, David unpacks the patterns he’s observed over decades in the field and the epiphany that led him to create the “Launch 1st Method.” Rather than falling into the trap of building first and validating later, David’s approach challenges founders to prove product-market fit and generate real revenue before a single line of production code is written. He shares how this model not only reduces time, cost, and reliance on outside investment, but also offers a better chance of startup survival by confronting real-world customer demand from day one. We also explore how generative AI is reshaping software development, both in terms of speed and in shifting user expectations. David explains which areas of software development are accelerating most, where AI still struggles, and why even the best tools can't substitute for deep customer insight and thoughtful architecture. He also breaks down the artifacts that distinguish exceptional development teams—from weekly status reports to estimation accuracy—and how these practices shape delivery quality and team alignment. But perhaps most importantly, David offers a grounded look at what makes founders succeed. He emphasizes the value of falling in love with a problem, not a product idea, and staying relentlessly focused on understanding customers and their willingness to pay. Whether you're just starting out or rethinking your strategy, this episode delivers practical insights on how to derisk innovation, build smarter, and stay resilient in a fast-moving AI era. Are you building what people need, or what you hope they want? Let’s explore that further.

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٣٤ من الدقائق

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ClickUp - The Crucial Role of Technology and Culture in Driving Productivity

In this episode, we delve into the fascinating findings of a recent study by ClickUp, conducted by Sapio Research, which uncovers the critical factors that differentiate high-productivity businesses from their less productive counterparts. Join me and my special guest, Richard McGuinness, VP of Sales EMEA at ClickUp, who shares his expertise on the essential role of technology, training, and culture in driving productivity. We'll discuss how open communication channels, strong team cohesion, and a focus on employee well-being all contribute to improved organizational productivity and job satisfaction. Together, we'll explore top-performing organizations' most effective productivity measurements techniques, such as tracking task progress and completion and performance against set objectives or deliverables. Additionally, we'll examine the importance of setting employees up for success by providing them with the right technology, resources, and an inclusive culture fostering growth and innovation. During our conversation, we'll also dive into the impact of higher productivity on employee well-being. The study shows a strong correlation between high productivity and better job satisfaction, work-life balance, and motivation.

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AI and Loyalty Innovation: Inside Emirates National Oil Company Group’s (ENOC) Yes Rewards

In this episode, I’m joined by Suryaveer Singh, Head of Loyalty at Emirates National Oil Company (ENOC), where he leads the groundbreaking Yes Rewards program in the UAE. This initiative, the first of its kind in the region’s fuel sector, has already earned recognition for its role in improving customer happiness, winning the Best Rewards Programme in the Government sector at the CX & Loyalty Awards MENA. During our conversation, Suryaveer dives into the evolution of loyalty programs and how technology is driving their future. He explains the role of AI and data-driven automation in creating personalized customer experiences and how this technology is enhancing real-time rewards across ENOC’s brands. We explore how Yes Rewards goes beyond fuel to integrate services like convenience stores and automotive care, all while focusing on a simple, user-friendly experience for a diverse customer base of over 19 nationalities. Suryaveer shares insights into the challenges of launching Yes Rewards amid the COVID-19 pandemic and how his team leveraged the delays to fine-tune their technology for a successful launch. We also discuss the importance of partnerships and collaborations, particularly in the loyalty space, as ENOC expands into sectors like travel, lifestyle, and leisure. Suryaveer provides a forward-looking perspective on how blockchain and AI will transform loyalty programs by offering hyper-personalized offers and faster, more efficient partner integrations. Tune in to learn how the Yes Rewards program is reshaping customer loyalty in the UAE and discover the future innovations set to redefine customer engagement in the region. How can your business apply these strategies to enhance customer loyalty? Find out in today’s episode.

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٣٠ من الدقائق

١٩ أبريل

Atlassian: Rovo, ROI, and the Rise of the AI-Powered Workforce

In this episode of Tech Talks Daily, recorded live at Team '25 in Anaheim, I sit down with Jamil Valliani, Head of AI Products at Atlassian, to unpack the momentum behind Rovo, Atlassian’s bold move to reimagine collaboration through generative AI. But this conversation goes far beyond product features. It offers a glimpse into how AI is reshaping teamwork, decision-making, and even company culture. Jamil explains how Rovo brings together enterprise-grade search, secure contextual chat, and a new Agent Studio designed to help anyone, from engineers to HR teams, build their own AI teammates. Perhaps most notably, all of this is being rolled out at no additional cost to Atlassian’s paid users. That shift in accessibility marks a clear intent to drive meaningful adoption, not just feature excitement. We explore why 2025 is being tipped as the year of the AI agent, and how Atlassian is helping businesses move beyond overwhelm and into action. What stands out is how teams are using Rovo not just to save time but to remove the friction that clogs up workdays. Think triaging support tickets, updating status reports, or turning customer insights into ready-to-execute tasks. These are no longer chores left to team members; they are responsibilities shared with intelligent, learning agents that work alongside them. Jamil also shares some revealing stats. Customers are already seeing up to 2x return on investment, saving over 100 minutes a day, and 85 percent say the quality of their work has improved. That time and mental clarity is giving teams space to experiment, adapt, and create. So, where should you begin if you're starting your AI journey? And what does it take to build a culture where AI is embraced not just as a tool, but as a catalyst for better work? Tune in, and let us know what your AI-powered future looks like.

١٩ أبريل

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٢٥ من الدقائق

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EY’s Take on AI and the Evolution of Global Tax Regulations

In this episode of Tech Talks Daily, I sit down with Marna Ricker, EY's Global Vice Chair of Tax, to explore the intersection of emerging technologies, diversity, and the evolving landscape of global tax regulation. With over 28 years at EY, Marna is a transformational leader whose passion for authentic leadership and inclusive empowerment has not only shaped her career but also the future of the tax profession. We begin our conversation by diving into the impact of AI and generative AI on the tax industry. Marna shares insights on how these technologies are revolutionizing the way tax professionals manage and analyze vast amounts of data, automating processes that once required hours of manual effort. However, with innovation comes risk, and Marna highlights the common pitfalls that tax departments face when adopting new technologies without a clear strategy. From getting lost in the allure of shiny new tools to the importance of starting simple and focusing on data standardization, Marna offers a balanced perspective on how to navigate the tech landscape effectively. But the future of tax isn't just about technology. As global regulations evolve to create a fairer and greener world, tax professionals must adapt not only to new rules but also to changing workforce dynamics. Marna discusses the trends shaping the future of tax, including the influence of sustainability initiatives, and how companies can leverage tax policies to drive ESG goals. She also delves into the human side of this transformation, emphasizing the need for inclusive leadership and a human-centered approach to change management. Marna's leadership at EY is a testament to the power of diversity, equity, and inclusion in building high-performing teams. She shares the initiatives that EY has implemented, from inclusive leadership training to neurodiversity hiring programs, and how these efforts are making a meaningful impact across the organization. Tune in to hear Marna's unique perspective on the future of tax, the role of technology in driving innovation, and the importance of fostering an inclusive culture in today's rapidly changing world. What steps can you take to future-proof your tax function and ensure you're not falling into the technology trap?

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AI and Business Strategy: How Hyland Solutions is Shaping Tomorrow’s Enterprise

In this episode of Tech Talks Daily, I sit down with Tiago Cardoso, Group Product Manager at Hyland Solutions, a company known for its industry-leading intelligent content solutions. With a solid background in Computer Science and AI, Tiago brings over a decade of experience in developing cutting-edge interfaces across web, mobile, and 3D applications. Our conversation delves into the transformative power of AI in enterprise content management, particularly in sectors like healthcare, insurance, and banking. We explore how AI is revolutionizing these industries by streamlining processes, enhancing decision-making, and ultimately improving customer experiences. Tiago also shares insights on how AI is reshaping higher education, specifically within computer science programs. He discusses the growing importance of integrating AI into the curriculum, preparing the next generation of tech professionals to meet the demands of an AI-driven world. This naturally leads us into a discussion about AI implementation readiness in the workforce. As AI continues to advance, its impact on jobs and the skills required to thrive in a tech-oriented workplace is a topic of critical importance. Tiago offers his perspective on how organizations can better prepare their employees for the changes AI will bring, emphasizing the need for continuous learning and adaptation. Throughout our conversation, Tiago emphasizes the need for a thoughtful and strategic approach to AI adoption, one that balances innovation with ethical considerations and a focus on the human element. Whether you’re curious about the future of AI in enterprise settings or interested in how AI is influencing education and the job market, this episode offers a comprehensive look at the evolving landscape of AI and its far-reaching implications. How will AI reshape the industries that matter most to you? What steps should organizations take to ensure they are ready for the AI-driven future? Don’t miss this engaging discussion that could help shape your perspective on the opportunities and challenges ahead.

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