161 episodes

It’s no secret that business owners want to receive positive reviews and customers want to have a positive experience. In Behind the Review, Yelp and Entrepreneur dig a little deeper on both accounts. Hosted by Yelp’s Small Business Expert, Emily Washcovick, Behind the Review features conversations with reviewers and business owners about their experiences—whether it was one star or five stars—giving listeners behind-the-scenes insights into what was really going on.

Restaurants, plumbers, florists, salon owners, fitness entrepreneurs, and more share how they create unique customer experiences that generate reviews and offer real-life lessons that business owners in any industry can apply to their own operations.

Behind the Review Entrepreneur Podcasts

    • Business

It’s no secret that business owners want to receive positive reviews and customers want to have a positive experience. In Behind the Review, Yelp and Entrepreneur dig a little deeper on both accounts. Hosted by Yelp’s Small Business Expert, Emily Washcovick, Behind the Review features conversations with reviewers and business owners about their experiences—whether it was one star or five stars—giving listeners behind-the-scenes insights into what was really going on.

Restaurants, plumbers, florists, salon owners, fitness entrepreneurs, and more share how they create unique customer experiences that generate reviews and offer real-life lessons that business owners in any industry can apply to their own operations.

    Building a Strong Online Presence: Tips from Previous Guests

    Building a Strong Online Presence: Tips from Previous Guests

    Host Emily Washcovick kicks off Season 3 with a recap of her favorite themes and takeaways from the last 50 episodes. Discover insights from business owners and customers on creating exceptional experiences, the importance of engaging with Yelp, and how to leverage reviews for growth. Tune in for practical advice and inspiring stories from diverse businesses, and get a sneak peek at what’s coming this season!

    Guest quotes in this episode from :

    Adela's Insectek Pest Control Salt & Straw
    Theme Music by Ali Schwartz and Meserole Sound

    • 20 min
    Under the Hood: Honesty and Expertise at Steve's Auto Care

    Under the Hood: Honesty and Expertise at Steve's Auto Care

    Steve's Auto Care in Novato, CA, is more than just a repair shop; it's a testament to honesty and quality in the auto service industry. For years, owner Steve Lite has cultivated a reputation not only for expert vehicle repairs but also a community-focused approach that prioritizes genuine service over quick profits. Yelp reviewer Christine P shares how trust and integrity won her business, and made her a customer for life.
    Steve's Auto Care
    More about the episode
    Theme Music by Ali Schwartz and Meserole Sound

    • 26 min
    Branching Out: City Tree Delivery's Seasonal Success

    Branching Out: City Tree Delivery's Seasonal Success

    City Tree Delivery isn’t just providing holiday cheer with Christmas trees. It’s a service revolutionizing the way busy urban dwellers decorate for the season. Founded by Chris Hohenstein, this business caters to convenience, delivering not only trees but also a full holiday spirit directly to your door, with special features like installation, decoration, and pick-up. Customer Ojus, a Yelp Elite, also shares how the hassle-free service has transformed his family’s Christmas experience.

    • 30 min
    From Beige Walls to Beautiful Chaos: The Evolution of Tattooed Mom

    From Beige Walls to Beautiful Chaos: The Evolution of Tattooed Mom

    It should come as no surprise that a restaurant called Tattooed Mom is as eclectic as the name implies. Open for 27 years in Philadelphia, Tattooed Mom serves great food for everyone — omnivores, vegetarians, and vegans alike. Owner Robert Perry has built a community-first space by holding as many local events as he can for local activist and creative groups, hosting art shows, poetry nights, all while serving delicious food. Reviewer Al shares his experience and what makes TMOMs review worthy.

    Tattooed Mom
    More about the episode
    Theme Music by Ali Schwartz and Meserole Sound

    • 29 min
    Books and Business: The Evolution of Powell’s City of Books

    Books and Business: The Evolution of Powell’s City of Books

    Powell's City of Books is no mere bookstore; it's an institution, community, and treasure for bibliophiles. This literary haven offers new, used, and rare finds that beckon readers from every corner of the globe. Store Manager Bry Hoag helped Powell's flourish into a cultural icon with its unique blend of history, sustainability, and unwavering commitment to the written word. Yelp Elite reviewer Chelsea G. also shares the magic that makes Powell’s a cornerstone of Portland's vibrant community.

    Powell's City of Books
    More about the episode
    Theme Music by Ali Schwartz and Meserole Sound

    • 34 min
    Starting a Business That Aligns With Your Passions

    Starting a Business That Aligns With Your Passions

    Bonnie Mauldin has been hustling since she was a kid. At eight years old, she was knocking on doors offering to shovel driveways. After graduation, she entered the medical field, but quickly discovered it was not for her. Now, Bonnie owns two successful businesses, The Mauldin Group and Mauldin Production Company. Having learned a lot along the way, Bonnie shares her tips on changing careers, side hustles, and running multiple businesses.
    Listen to the Side Hustle to Small Business podcast on Apple Podcasts or Spotify, or visit: entm.ag/hiscox

    • 32 min

Top Podcasts In Business

GrowTalks
Shady Sherif
بزنس بالعربي (Business بالعربى )
Ahmed Rashad
El-Podcasters
Bassel Alzaro - Karim Rihan
مدرسة الاستثمار
تريندز بودكاست
عيادة الشركات - د. إيهاب مسلم
Ehab Mesallum
Shahin ShowCast | شاهين شوكاست
Ahmed Shahin

You Might Also Like