Command Control Power: Apple Tech Support & Business Talk

Jerry Zigmont
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Sam, Jerry, and Joe discuss their thoughts and draw from their combined experience of over 20 years in the Apple Consultants Network (ACN).

  1. 3 DAYS AGO

    A Latte About Apple: Commando, Convos, and Coffee

    In this episode of Command Control Power, Joe and Sam catch up after attending a confidential Apple Technical Summit. They discuss the event’s highlights, including networking opportunities and technical presentations. Sam shares his experience improving a client's old IT setup, moving them to modern managed services and security practices. Joe dives into his quest for an ideal phone solution with group SMS capabilities, ultimately considering sticking with RingCentral due to recent features supported by AI. The episode also touches on the importance and challenges of maintaining high-quality internet service at a fair price and explores the potential environmental impact of AI note-taking.   00:00 Introduction and Hosts Reunion 00:15 NDA Event and Apple Summit 01:31 Networking and Connections 03:01 San Jose and Big Basin Adventures 06:18 Technical Summit Insights 09:12 Funny Poolside Moments 11:03 Caseless Phones and Engineering Marvels 16:31 Coffee Talk and AeroPress Trivia 25:22 Billing Challenges and Solutions 28:29 Client Negotiations and Agreement 28:55 Email Security and Phishing 29:52 Security Training and Awareness 31:30 New Client with Technical Debt 33:45 Managed Services Plan Pitch 37:41 AI in Client Communication 38:32 Phone Service Saga 51:34 Optimum Fiber and Internet Deals 56:49 Concluding Thoughts and Future Topics

    1h 2m

  2. 26 AUG

    Patched Up and Better Than Ever

    In this episode, the hosts of Command Control Power discuss a range of IT management topics including the challenges of scheduling in summer, handling client updates with Electrona’s Patch and Addigy’s prebuilt apps, and the intricacies of using Microsoft Outlook. They explore the benefits and drawbacks of these different tools, including how to streamline updates and ensure clients' systems are running smoothly. The conversation also dives into hands-on experiences and technical steps for deploying effective IT solutions, backed by insights from their experiences and interactions with support teams. Additionally, new features like mobile application management in Intune are highlighted for their potential to enhance device security without full MDM enrollment. The episode wraps up with a discussion on the usefulness of different menu bar apps and support methods.   00:00 Introduction and Catching Up 00:11 Client Visits and Scheduling Challenges 01:42 SonicWall Upgrade Troubles 07:27 Beta Software Experiences 09:12 Patch and Software Updates 24:14 Understanding Prebuilt Apps and Configuration Profiles 24:59 Consolidating Management Platforms 25:46 Exploring New Products and Trials 26:31 Patch Management and Menu Bar Customization 29:33 Client Interaction and Support Strategies 38:33 Intune and Mobile Application Management 40:51 Outlook vs. Apple Mail 49:41 Wrapping Up and Patreon Support

    53 min

  3. 19 AUG

    Monitor Mayhem and the Search for the Perfect Pixel

    In this episode of Command Control Power, the hosts discuss their experiences with various monitor setups, emphasizing ultra-wide and large screens, while exploring technical issues and preferences. They dive into topics such as monitor pixel density, enhanced connectivity settings for Unify networks, and share personal anecdotes about client interactions and equipment setups. The episode also includes light humor and listener engagement, underscoring the blend of technical insights and casual conversation that characterizes the show.   00:00 Introduction and Greetings 00:11 Monitor Preferences and Recommendations 01:50 Client Interaction and Monitor Shaming 02:50 Exploring Ultra-Wide Monitors 04:28 Remote Upgrades for Clients 10:47 Adjusting Monitor Settings for Clarity 15:37 Comparing Monitor Specifications 26:29 The Cost of Standard Glass 26:38 Living Room Office Setup 27:16 Choosing the Right Monitor 30:08 Apple TV and Aspect Ratios 33:01 Monitor vs TV Debate 38:37 Monitor Control App Insights 40:55 Unify Network Issues 50:44 Wrapping Up with Humor

    55 min

  4. 12 AUG

    Best Of CCP - 403: I Hope You Find Honest Work One Day

    Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.

    48 min

  5. 5 AUG

    629: Balancing Tech Support: Accessibility, Solo Entrepreneurship & Innovative Solutions with Adam Rice

    In this episode of Command Control Power, the hosts are joined by returning guest Adam Rice of Ask Adam. They discuss the challenges and benefits of being a solo tech support consultant, including balancing large business clients with residential work. Adam shares his innovative equitable pricing model, designed to make tech support accessible to everyone, regardless of their financial situation. The conversation also touches on tools like TailScale and Alectrona Patch, effective strategies for leveraging tech tools as a solo consultant, and the nuances of building and maintaining client trust in both residential and business settings. 00:00 Introduction and Welcome Back, Adam Rice! 00:28 Adam's Background and Living in Philadelphia 02:08 Residential vs. Business Clients 02:47 Solo Consulting and Family Involvement 06:45 Challenges of Hiring and Subcontracting 16:35 Marketing Strategies and Client Demographics 21:39 Private Equity and Client Stability 27:20 Navigating Business Without Contracts 28:33 Shifting Focus to Residential Clients 29:58 The Importance of Client Relationships 31:47 Discussing Business Rates and Models 32:54 Implementing Equitable Pricing 35:03 Challenges and Benefits of Sliding Scale Pricing 48:58 Tools and Techniques for Business Efficiency 57:53 Concluding Thoughts and Future Plans

    1h 2m

  6. 29 JUL

    Apple WWDC 2026 Highlights, 1Password for MSP’s & The Ongoing UniFi 6GHz Wi-Fi Debate

    In this episode of Command Control Power, the hosts discuss recent Apple updates, including the new liquid glass feature and macOS support schedules up to 2028. They share their insights on the Apple Worldwide Developers Conference (WWDC) announcements and speculate on client feedback regarding OS support timelines. The conversation also delves into technical aspects and user experiences with Unifi’s six-gigahertz WiFi, highlighting troubleshooting steps like disabling the 6GHz band for improved stability. The team also touches on seamless transitions to 1Password MSP, comparing pricing and feature benefits. Through the exchange, they offer practical advice for managing both client and personal tech infrastructures as they keep an eye on emerging technologies and services.   00:00 Introduction and Recent Show Recap 00:25 Apple's Liquid Glass Announcement 00:45 macOS Support Timeline Discussion 04:10 Liquid Glass Early Impressions 06:35 MDM Migration Functionality 09:01 FileVault and MDM Enhancements 10:33 Intel Macs and macOS Tahoe Compatibility 13:32 Client Perspectives on Mac Longevity 26:39 Mac Mini Model Years Overview 27:36 Challenges with Mac Mini Hardware 28:11 Using Mac Mini for Various Tasks 30:26 Client Support and OS Upgrades 36:23 One Password MSP Transition 48:47 UniFi System Issues and Solutions 52:46 Conclusion and Farewell

    56 min

  7. 22 JUL

    Proving Chemistry: Sam & Jerry's Tech Talk

    In this episode of Command Control Power, Sam and Jerry address listener feedback about their on-air chemistry and dive into a variety of tech discussions. Sam talks about his recent MacBook Pro M4 upgrade and the challenges he faced during the data migration process. The duo discusses the importance of maintaining and justifying tech expenses, with Sam sharing his strategy of integrating different services using Hudu for efficient billing and management. Jerry shares a humorous support call mix-up, stressing the importance of communication. The episode also touches on VPN solutions using Ubiquiti's Teleport and the surprising endurance of legacy technologies like the iPod. Throughout, Sam and Jerry explore the nuances of staying relevant and efficient in tech consulting while maintaining client satisfaction.   00:00 Introduction and Setting the Scene 00:56 Mac Migration Woes 02:11 Challenges with Migration Assistant 03:16 Time Machine Backup Struggles 07:05 Choosing the Right MacBook 10:18 Travel Tales and Personal Insights 14:42 Client Challenges and Security Concerns 17:52 User Training and Security Solutions 28:42 Microsoft Signatures and Email Platforms 29:13 Balancing Technology Costs 30:04 Subscription Services and Expense Management 31:36 Cutting Costs and Employee Tools 34:21 Old Work Stories and Company Policies 40:16 Travel Gadgets and Recommendations 48:25 Client Management and Documentation Tools 50:59 Funny Client Interaction 53:33 Conclusion and Sign Off

    56 min

  8. 15 JUL

    Best Of CCP - 165: Interview With Matt Woestehoff of Foundation in Minneapolis

    Recorded July 19, 2016 CCP welcomes Matt Woestehoff Director of Business Development and Operations of The Foundation in Greater Minneapolis-St. Paul Area Quoting Matt's Bio On The Foundation website: "Presenter, listener, growth engineer. I work with companies who understand the value of thinking ahead. We build a strong technological base so that you can Get Back to Work. We help acquire, deploy, and manage iPads, build network infrastructures to support thousands, and help entrepreneurs build their dreams. Born as Apple fan-boys, now recognizing brand-agnostic solutions for any business need. That said, we tend to work with creative agencies. Why? Because we get it. It's what we do." You can reach Matt via email: matt@fndtn.com On Twitter Follow The Foundation @thefndtn

    59 min
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Sam, Jerry, and Joe discuss their thoughts and draw from their combined experience of over 20 years in the Apple Consultants Network (ACN).

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