Why Listen: You lead people and have never been taught the specific skills that actually build trust — not the vague advice to "be more empathetic". Episode Description: What if the most overlooked leadership skill isn't strategic thinking, but simply being trusted? Jay Gosselin, career and leadership coach, founder of Discover Year and 3C Team Building & Training, and author of the upcoming book The Master Gardener, has spent years studying what he calls interpersonal leadership — a framework built on psychologist Carl Rogers' three conditions for trust: empathy, unconditional positive regard, and congruence. Jay and Julie dig into why generalists, with their built-in curiosity and comfort moving between specialists, may be uniquely wired for this kind of leadership, why psychological safety (validated by Google's own research) depends on the same conditions, and why being honest and being kind are not actually in tension — just badly practiced together. Key Highlights: - The Three Conditions of Trust: Carl Rogers' framework — empathy, unconditional positive regard, and congruence — as the foundation of what Jay calls interpersonal leadership. - Interpersonal Trust vs. Operational Trust: Why most people default to judging leaders on competence and reliability, when trust is actually built through connection first. - Generalists as Natural Interpersonal Leaders: How curiosity — the trait that drives someone to become a generalist in the first place — is also the core ingredient of building trust quickly across many different people. - Honesty Without the Jerk Tax: Why almost everyone names honesty as the trait they trust most, and almost everyone is afraid to practice it themselves. - Psychological Safety, Correctly Understood: What Google's Project Aristotle actually found — and why psychological safety doesn't mean comfort or the absence of disagreement. About Jay Gosselin: Jay is a career and leadership coach, speaker and founder of Discover Year, a career development program that helps its students better understand what they want in life and build the skills to go out and get it. To date, he has shared his message of purposeful exploration and discovery with over 15,000 people. He is also the Founder of 3C Team Building and Training, a leadership development company that helps individuals and teams improve their trust, communication and teamwork. Since 2015, Jay has worked with over 500 teams and 6,000 professionals, helping them be more productive and feel more connected. Most recently, he is the author of an upcoming book, The Master Gardener: An Inspiring Journey to Interpersonal Leadership, a modern-day fable that helps its readers understand and experience the traits and behaviours of what he calls Interpersonal Leadership through an engaging and relatable story. His background in Counselling Psychology, combined with his talent for connecting authentically with all different types of people, enables his clients to access meaningful insights and take action towards a richer, more fulfilling life. Find Jay Here: - LinkedIn: https://www.linkedin.com/in/jaygosselin/ - Website: www.3cteams.ca Find Us: - Connect with Julie on LinkedIn: https://www.linkedin.com/in/julie-lavergne/ - Follow the podcast's LinkedIn page for next Episode release: https://www.linkedin.com/showcase/the-generalist-advantage/?viewAsMember=true - Visit our Website: https://8ballclarity.com/ Don't forget to leave a 5* review on Spotify or Apple Podcasts – The more reviews, the bigger the impact.