Fixed Ops Roundtable

Ted Ings
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The Fixed Ops Roundtable, hosted by Ted Ings, is your source for cutting edge information, technology, and best practices from leaders and innovators in the retail automobile industry. Enjoy weekly episodes featuring expert interviews that originally aired during Ted Ings popular Fixed Ops Roundtable live and virtual events.

  1. fa 1 h

    Chase Southwick: How Northwood Students Run America's Biggest Outdoor Auto Show

    Chase Southwick is the 63rd General Chair of the Northwood University International Auto Show, the largest outdoor new car auto show in the United States. A student at Northwood University, America's Automotive University, Chase oversees a team of department heads and hundreds of student volunteers to produce a three-day event that draws an estimated 50,000 attendees to Midland, Michigan each fall.  👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: This episode covers the behind-the-scenes of a show that's been running for 63 years, what it takes to convince dealers to hand over six-figure inventory, how students build industry relationships that last decades, and what the 2026 theme "Northwood Drives America" actually means for the show's direction this year. September 18–20. Midland, Michigan. Ted and Sarah will be there. This episode tells you why you should be too. Listen to the episode featuring Chase Southwick for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Chase Southwick Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement

    19 min

  2. 22 de juny

    Karl Murphy: The New Mobile Service Model Dealers Are Using to Hit $750K a Year

    Karl Murphy is the CEO of Spiffy, the leading mobile service operating system built specifically for automotive dealerships. With over 12 years of experience transforming how dealers deliver service outside the four walls of their shop, Karl has become one of the most sought-after voices in fixed operations — helping dealerships scale mobile programs from a single van into multi-asset, high-margin revenue lines that run with the precision of a software company. His clients include some of the most forward-thinking dealer groups in the country, and the results they're producing are quietly rewriting what's possible in fixed ops. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Mobile service has been talked about for years. Most dealerships have tried it. Few have scaled it. Even fewer have made it genuinely profitable. Karl Murphy has watched every version of this story play out, and in this episode, he breaks down exactly what separates the operations that stall from the ones that are now generating serious, repeatable gross profit from vans that didn't exist in their service drive two years ago. What's working. Why humans alone can't get you there. And what the dealers who've figured this out already know that everyone else is still missing. Listen to the episode featuring Karl Murphy for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Karl Murphy Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement

    22 min

  3. 15 de juny

    Chris Austin: The Leak in Your P&L That Selling More Cars Won't Fix

    Chris Austin is the Chief Revenue Officer of StrategicSource, a Minnesota-based outsourced purchasing organization with 25 years of deep roots in automotive retail. Having grown up inside every department of the business, from sourcing and auditing to client services and executive strategy, Chris has sat inside the budget meetings, contract negotiations, and financial blind spots of dealership groups ranging from single-point stores to 80-location operations across all 50 states. He doesn't just understand dealership expenses. He knows exactly where they disappear. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: In this episode, Chris Austin pulls back the curtain on the expense problem hiding inside nearly every dealership in America, the suppliers on autopilot, the contracts nobody is auditing, and the price increases slipping through unnoticed month after month. We're talking about an industry where the average dealership is overspending by 25% on indirect expenses alone. One client recently discovered a 72% increase in their uniform costs they had never caught. Not because they weren't smart. Because nobody had the time, the benchmarks, or the system to find it. We go deep into: Why 95% of dealerships have no dedicated purchasing function — and what that's actually costing themThe difference between reactive and proactive expense managementHow decentralized contract management is silently eroding marginsWhy selling more cars is not the answer to an expense problemThis conversation goes places most dealership financial discussions never do, and if you're responsible for the profitability of any automotive retail operation, what Chris shares here will change how you look at your P&L. Listen to the episode featuring Chris Austin for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Chris Austin Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement

    17 min

  4. 8 de juny

    Matt Leone: The CRM Lie That's Costing Dealers Millions

    Matt Leone is the CEO of DriveCentric, the automotive engagement platform that has been redefining how dealerships connect with customers across every department, from sales and F&I to fixed operations. Under his leadership, DriveCentric has evolved far beyond traditional CRM, building the infrastructure for a unified customer experience that the automotive industry has never seen at this scale. Matt is one of the most forward-thinking voices in retail automotive technology today. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: In this episode of the Fix Ops Roundtable, Matt Leone joins Sarah Vantine and Ted Ings to talk about the single biggest operational blind spot costing dealerships gross profit right now, and the technology that closes it. If your sales team and your service department are running on different systems, different data, and different conversations, your customers already know it. And in 2026, with margin pressure real and consumer expectations higher than ever, that gap is no longer sustainable. Matt breaks down why the CRM category got it wrong for decades, what a true engagement platform looks like when it actually works, and why the dealers who move first on this are about to have a significant competitive advantage over everyone who waits. This is the conversation fixed ops has needed for a long time. Listen to the episode featuring Matt Leone for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Matt Leone Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement

    20 min

  5. 1 de juny

    Ari Polakov: How Flai Turned 30,000 Missed Dealership Calls Into Booked Appointments

    Ari Polakov is the co-founder of Flai, an AI communications platform built specifically for automotive dealerships. Before founding Flai, Ari spent years studying the operational gaps inside service departments, particularly the hidden revenue being lost at the phone level. That obsession led him to build a product now trusted by some of the largest dealer groups in the United States, including top-15 operations running tens of thousands of AI-handled calls every single month.  👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Ari is one of a rare breed of founders who leads with data before pitching a product. His team conducted a large-scale national study, tens of thousands of calls across dealerships at every hour of the day, to prove what most in the industry refused to believe: that the phone problem was bigger, and more universal, than anyone wanted to admit. Today, Flai operates at the intersection of AI, telephony, and dealership operations, turning missed calls into booked appointments and giving service managers the visibility they never knew they were missing. Listen to the episode featuring Ari Polakov for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Ari Polakov Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement

    17 min

  6. 25 de maig

    The AI Built Exclusively for Parts Departments Is Here with Kyle Johnson, Redline Connect

    Kyle Johnson is the co-founder and CMO of Redline Connect. With over 15 years embedded exclusively in the automotive parts industry, Kyle has built and acquired multiple service businesses spanning parts delivery, outside marketing, and in-store staffing solutions, all purpose-built for the OE parts world. He and his team are now behind the industry's first AI platform designed specifically for parts departments. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: The parts department has been the most overlooked profit center in the dealership. Understaffed, overwhelmed, and hemorrhaging revenue on every unanswered call and every customer put on hold, and nobody built a solution for it. Until Kyle Johnson did. In this episode, Kyle breaks down what's actually happening inside parts departments across the country, why 60% of customers cite being put on hold as their #1 complaint, and how the industry's first AI platform built specifically for parts is quietly giving early adopters an edge their competitors don't even know exists yet. If you run fixed ops, manage a parts department, or own a dealership, what Kyle shares here will make you rethink how much revenue has been walking out the door — and what it looks like when you finally stop it. Listen to the episode featuring Kyle Johnson for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Kyle Johnson Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement

    18 min

  7. 18 de maig

    Fixed Ops at Full Speed with Bill Demaree

    Bill Demaree is the Corporate Director of Fixed Operations for Tom Wood Automotive Group, one of Indiana's most respected dealer groups spanning 13 rooftops. With decades of experience in the automotive industry, Bill has built a reputation not just for running high-performing service departments, but for reimagining what fixed ops leadership actually looks like at scale. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: In this episode, Bill pulls back the curtain on exactly how Tom Wood Automotive Group rebuilt fixed ops from the ground up, the AI tools actually moving the needle (not just the buzzwords), a technician development program built in partnership with the state of Indiana that's producing talent other dealerships can't find, and a transparency system that turned customer accusations into a brand-new revenue stream. This is the blueprint most fixed ops leaders wish existed. We're talking documented processes, video MPI done right, service advisor handbooks built for replication, and a 2026 roadmap that treats every touchpoint — parts, service, marketing  as a system worth mastering. Listen to the episode featuring Bill Demaree for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Bill Demaree Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement

    9 min

  8. 11 de maig

    How This PR Agency Builds Brands That Dominate Across Automotive with Laurie Halter

    Every company you've seen dominate the automotive industry had help getting there. Laurie Halter is that help. Laurie Halter is the founder of Charisma Communications, a PR agency with over 20 years of experience helping automotive technology companies build brands that break through. From early stage startups to established names, Laurie knows exactly how to get vendors in front of the right people, and keep them there. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: In this episode, Laurie breaks down the hidden architecture of a brand that wins, how the right message, repeated with discipline, is worth more than any marketing budget. She shares what early-stage companies get catastrophically wrong, what the best-positioned brands are quietly doing differently, and why fixed ops has become the most important battleground in automotive right now. If you're a dealer, a vendor, or anyone trying to cut through a crowded market, this conversation will change how you think about your brand. The insights Laurie shares here aren't in any playbook. They come from two decades of being in the room. Listen to the episode featuring Laurie Halter for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Laurie Halter Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement

    8 min
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Informació

The Fixed Ops Roundtable, hosted by Ted Ings, is your source for cutting edge information, technology, and best practices from leaders and innovators in the retail automobile industry. Enjoy weekly episodes featuring expert interviews that originally aired during Ted Ings popular Fixed Ops Roundtable live and virtual events.

Fitxa tècnica

  • Creació
    Ted Ings
  • Anys en actiu
    2022 - 2026
  • Episodis
    286
  • Qualificació
    Apte
  • Copyright
    © 2026 Fixed Ops Roundtable
  • Lloc web del programa
    Fixed Ops Roundtable

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