Just Now Possible

Teresa Torres

How AI products come to life—straight from the builders themselves. In each episode, we dive deep into how teams spotted a customer problem, experimented with AI, prototyped solutions, and shipped real features. We dig into everything from workflows and agents to RAG and evaluation strategies, and explore how their products keep evolving. If you’re building with AI, these are the stories for you.

  1. Building Earmark: How a Two-Person Team Turned Meetings into Finished Work

    5 FEB

    Building Earmark: How a Two-Person Team Turned Meetings into Finished Work

    What if your meetings could actually produce the artifacts you need—specs, tickets, slides—before the call even ends? In this episode of Just Now Possible, Teresa Torres talks with Mark Barbir (CEO) and Sanden Gocka (Co-Founder), the co-founders of Earmark, about building a productivity suite that turns unstructured conversations into finished work in real time. Unlike generic AI notetakers that produce summaries nobody reads, Earmark runs multiple agents in parallel during your meetings—translating engineering jargon, drafting product specs, even spinning up prototypes in Cursor or V0 while you're still talking. You'll hear how they pivoted from an Apple Vision Pro presentation coaching tool to a web-based meeting assistant, why their ephemeral (no-storage) architecture became a feature for enterprise sales, and the technical challenges of making real-time AI affordable—from $70 per meeting down to under a dollar through prompt caching. They also dig into why vector search falls short for analysis questions and how they're building agentic search to find insights across months of meetings. Whether you're a PM drowning in follow-up work or a builder curious about real-time AI architectures, this conversation offers a detailed look at what it takes to ship an AI product that people can't imagine working without.

    1 h

  2. 22 ENE

    When Trust Is Everything: Building AI for Physicians at Healio

    How do you build an AI product for an audience that can't afford to be wrong—and won't trust you until you prove it? In this episode of _Just Now Possible_, Teresa Torres talks with three leaders from Healio—Jennifer Deal (SVP of Product Development), Casey Utley (Senior UX Designer), and Matthew Skepner (VP of Technology)—about how their 125-year-old medical publishing company built Healio AI, an AI-powered assistant that helps physicians prepare for patient care. They share how a survey of 300 healthcare professionals shaped their early assumptions, why physicians surprised them by asking for help with patient communication rather than diagnostics, and how they built a working prototype in a single weekend using Cursor. You'll hear how they combined RAG with hybrid search across trusted sources like PubMed, designed citation UX that physicians actually trust, and set up eight LLM judges alongside real physician feedback to evaluate response quality. If you're building AI for a high-stakes domain where trust, accuracy, and transparency matter more than speed, this conversation is packed with practical lessons.

    49 min
  3. Building Tendos AI: How an Agent Swarm Turns Construction Emails into Quotes

    15 ENE

    Building Tendos AI: How an Agent Swarm Turns Construction Emails into Quotes

    When a construction company receives a bid request, someone has to open that email, parse the attached PDF (sometimes 1,800 pages describing an entire building), figure out which products are relevant, look up pricing, and draft a quote—all before the deadline. It's tedious, error-prone, and surprisingly manual. In this episode of _Just Now Possible_, Teresa Torres talks with Daniel Kappler (CTO, Product & Design) and Matthias Hilscher (CTO, Engineering) from Tendos AI about how they're automating this entire workflow for manufacturers in the construction industry. What started as a narrow prototype matching radiator requests to product catalogs has grown into a full agentic system that handles everything from email categorization to offer generation. You'll hear how they validated the opportunity with a design partner, spent a week on-site watching users work, and built a multi-agent architecture where specialized agents collaborate—complete with a "review agent" that checks the work of other agents before anything reaches a human. They dig into why they evaluate each agent independently (not just the whole chain), why they built custom observability tools when off-the-shelf solutions fell short, and how human-in-the-loop feedback is pushing them toward a self-learning system.

    1 h 6 min

  4. 8 ENE

    Building a Career Co-pilot for Disadvantaged Students: How Zero Gravity Bridges Knowing and Doing

    How do you help disadvantaged students take action on opportunities they don't even know exist? In this episode of _Just Now Possible_, Teresa Torres talks with Elliot Little (Product Manager) and Dan St. Paul (Software Engineer) from Zero Gravity, a UK-based platform that helps state school students access elite career opportunities through mentoring, community, and learning pathways. They've built an AI career co-pilot that acts as an orchestrator—not an automation tool—bridging the gap between knowing what to do and actually doing it. You'll hear how they: - Started with grand visions of AI mentors and synthetic avatars, then scaled back to something simpler and more effective - Discovered that hiding the "LLM magic" backfired—students needed to feel the personalization - Built context management strategies to handle multi-month student journeys without blowing up token counts - Approached safeguarding as a first-class concern when building AI for 16-year-olds - Used application logic rather than complex RAG architectures to manage tool availability and context freshness It's a practical look at building AI products that augment human relationships rather than replace them—from a team navigating the unique challenges of educational technology.

    1 h 10 min
  5. Automating the Full Customer Support Iceberg: How Gradient Labs Built a Multi-Agent Platform

    18/12/2025

    Automating the Full Customer Support Iceberg: How Gradient Labs Built a Multi-Agent Platform

    What happens when a customer reports a stolen credit card? The frontline answer is simple—freeze it. But underneath lies a cascade of follow-ups: dispute filings, fraud investigations, merchant communications, and proactive outreach to gather more details. Most AI support tools handle only the tip of the iceberg. In this episode, Teresa Torres talks with Jack Taylor (Product Engineer) and Ibrahim Faruqi (AI Engineer) from Gradient Labs, an AI-native startup building agents that automate the full scope of customer support in fintech. They share how they've architected a platform with three coordinating agents—inbound, back office, and outbound—all built on a shared foundation of natural language procedures, modular skills, and configurable guardrails. You'll hear how they: - Let non-technical subject matter experts define agent behavior through natural language procedures—no coding required - Architected a state machine orchestrator that manages turns, triggers, and skill selection across long-running conversations - Built guardrails as binary classifiers with eval pipelines, tuning for high recall on critical regulatory checks - Designed an auto-eval system that samples conversations for human review to catch edge cases and build labeled datasets It's a detailed look at how one startup is moving beyond simple Q&A bots to agents that can actually take action, coordinate across workflows, and handle the messy reality of customer support.

    1 h 1 min

  6. 11/12/2025

    Building Mowie: How a Concierge Service Became an AI Marketing Platform

    What if your small business could have a full marketing team—automated content calendars, customer segmentation, and channel-specific posts—without the headcount? In this episode of Just Now Possible, Teresa Torres talks with Chris O'Connor (CEO) and Jessica Valenzuela (Co-Founder) of Mowie, an AI marketing platform built for small and medium-sized businesses in restaurants, retail, and e-commerce. Chris and Jessica share how their hands-on experience managing marketing for overwhelmed business owners at a previous company led them to build Mowie—first as a concierge service, then as a fully automated AI product. They walk through their document hierarchy approach: how Mowie crawls the web to build a "dossier" about each business, infers customer segments and marketing pillars, and generates quarterly content calendars with channel-specific posts. You'll hear about the technical challenges of structuring unstructured data, the evolution from rigid schemas to loosely structured markdown, and how they use customer feedback—from calendar approvals to regeneration requests—as their primary evaluation signal. Whether you're building AI products that synthesize messy real-world data or figuring out how to keep humans in the loop without overwhelming them, this conversation offers practical lessons from two founders who built their product by doing the work first.

    1 h 8 min
  7. From Prototype to Production: How Perk Built a Voice AI Agent That Makes 10,000 Calls a Week

    04/12/2025

    From Prototype to Production: How Perk Built a Voice AI Agent That Makes 10,000 Calls a Week

    What happens when you combine a real customer problem, a no-code prototype, and a team willing to listen to every single call? In this episode of _Just Now Possible_, Teresa Torres talks with Steven Payne (Product Manager), Gabriel Stock (Senior Engineering Manager), and Philipe Steiff (Senior Software Engineer) from Perk—a company that helps businesses eliminate "shadow work" like travel booking and expense management. They share how they built a voice AI agent that calls hotels to verify virtual credit card payments, preventing travelers from arriving to find their rooms unpaid. What started as a hackathon experiment in Make.com became a production system handling over 10,000 calls per week across multiple languages. Along the way, the team learned hard lessons about prompt engineering for voice (numbers, pronunciation, and a very "Karen-like" first version), how to break a single monolithic prompt into structured conversation stages, and why listening to actual calls beats any amount of theorizing. You'll hear how they: - Built a working prototype without writing a single line of backend code - Structured the call into discrete stages (IVR, booking confirmation, payment) to improve reliability - Created two eval systems: one for call success classification, another for conversational behavior - Scaled from five calls a day to tens of thousands per week while maintaining quality This is a detailed look at building AI for real-time human interaction—where the stakes are high and the feedback is immediate.

    55 min

  8. 20/11/2025

    Building an AI Sleep Coach: How Rest is Making CBTI Principles Accessible to DIY Sleep Hackers

    What if you could get personalized sleep coaching—inspired by the same principles that cost thousands of dollars and have year-and-a-half waitlists—through a voice AI that checks in with you every morning? In this episode of Just Now Possible, Teresa Torres talks with Martin Siniawski (CEO and co-founder) and Ignacio (CTO) from Rest about how they built an AI sleep coach inspired by Cognitive Behavioral Therapy for Insomnia (CBTI) principles. The journey started when they noticed users of their podcast app were listening to content to fall asleep, explored sleep audio solutions, and eventually pivoted to an AI-powered voice coach when LLMs emerged. They share how they evolved from basic chatbots to a sophisticated voice-first system with memory, dynamic agendas, and RAG—all while navigating the tricky line between wellness and medical products. Their "one bite of the apple at a time" approach to building AI offers practical lessons for teams tackling complex, personal AI products.

    1 h 7 min
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Información

How AI products come to life—straight from the builders themselves. In each episode, we dive deep into how teams spotted a customer problem, experimented with AI, prototyped solutions, and shipped real features. We dig into everything from workflows and agents to RAG and evaluation strategies, and explore how their products keep evolving. If you’re building with AI, these are the stories for you.

Ficha técnica

  • Creado por
    Teresa Torres
  • Años en activo
    2025 - 2026
  • Episodios
    18
  • Clasificación
    Apto
  • Derechos de autor
    © All Rights Reserved | Product Talk
  • Sitio web del podcast
    Just Now Possible

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