Metrigy MetriSight

Metrigy

Metrigy's MetriSight provides metrics-based guidance for IT professionals covering the latest topics unified communications and collaboration, customer engagement, employee experience and work management.

  1. MetriSight Ep.95 - Announcing 2026 CX MetriStar Award Winners

    6 may

    MetriSight Ep.95 - Announcing 2026 CX MetriStar Award Winners

    Which CX providers are delivering the best business value for their customers and receive the highest customer sentiment ratings across nine product categories? We provide the rundown in this episode. Tune in to discover which vendors get their customers' nod for agent assist, AI agents, CCaaS, conversation analytics, CPaaS, CRM, self-service knowledge management, VoC, and WEM.

    24 min
  2. MetriSight Ep.94 - De-risking AI Voice Agents

    30 abr

    MetriSight Ep.94 - De-risking AI Voice Agents

    In this episode, Mark Rohan, co-founder and COO of CX assurance company Klearcom, joins us for a discussion on the real-world challenges of using AI voice agents... and how to get ahead of them, plus measure success.

    21 min
  3. MetriSight Ep.93 - Introducing Metrigy's CX Consumer & AI Sentiment Indexes

    16 abr

    MetriSight Ep.93 - Introducing Metrigy's CX Consumer & AI Sentiment Indexes

    Metrigy recently released our inaugural quarterly indexes for tracking how people feel about customer service and AI. Project leads Matt Craig, our senior director of product development, and Layne Haaksma, senior research analyst, walk us through the hows and whys of these indexes, and discuss the most interesting findings.

    27 min
  4. MetriSight Ep.92 - Driving Growth in the Age of AI with Praval Singh of Zoho

    14 abr

    MetriSight Ep.92 - Driving Growth in the Age of AI with Praval Singh of Zoho

    AI is rapidly changing not only how companies use technology, but also how software vendors deliver value. In this episode with chat with Praval about how Zoho is positioning itself to enable its customers to leverage AI for measurable return on investment, the opportunities for specific industries, and how the software as a service market is evolving to enable citizen development. We also talk about the role of partners, and how best to support regional needs for data sovreignty.

    15 min
  5. MetriSight Ep.91 - Top Takeaways from Enterprise Connect 2026

    23 mar

    MetriSight Ep.91 - Top Takeaways from Enterprise Connect 2026

    Metrigy's Robin Gareiss, Irwin Lazar, and Diane Myers share highlights from their week in Las Vegas for EC '26, from showcased products to developing trends.

    31 min
  6. MetriSight Ep.90 - Evolving Security Threats in 2026

    23 feb

    MetriSight Ep.90 - Evolving Security Threats in 2026

    In this episode we’ll chat with HP about the evolving endpoint security and threat landscape in 2026. We'll discuss the impact of AI for both attack and defense, the growing risk of cookie-based attacks, increasing risks to enterprise devices, how quantum computing will impact security strategies, how organizations should think about security incident management going forward, and how they should unify hardware and software security management to minimize risk.

    37 min
  7. MetriSight Ep.89 - What We'll Be Watching in 2026

    23 feb

    MetriSight Ep.89 - What We'll Be Watching in 2026

    Kick off the year with Metrigy analysts, who share what's top of mind for them in customer experience and workplace collaboration as 2026 gets underway.

    33 min
  8. MetriSight Ep.88 - "CX as we know it is dead": Dialpad CEO Craig Walker Explains!

    24/11/2025

    MetriSight Ep.88 - "CX as we know it is dead": Dialpad CEO Craig Walker Explains!

    An early pioneer with AI for communications platforms, Dialpad is now headed firmly into an agentic, fully autonomous future with a skills-based approach that will lead to a rich portfolio of granular service and support agents. What does this mean for the future of CX, including AI agents and their human counterparts? CEO Dialpad Craig Walker joins Metrigy's Beth Schultz to share his vision.

    26 min
Ver todo (25)

Información

Metrigy's MetriSight provides metrics-based guidance for IT professionals covering the latest topics unified communications and collaboration, customer engagement, employee experience and work management.

Ficha técnica

  • Creado por
    Metrigy
  • Años en activo
    2022 - 2026
  • Episodios
    25
  • Clasificación
    Apto
  • Derechos de autor
    © 2026 Metrigy
  • Sitio web del podcast
    Metrigy MetriSight