Self Storage Insights

Ben Shirey

Welcome to Self Storage Insights, the show where we bring you insights and tips from successful self storage property owners. If you own or manage a self storage property, this podcast is for you!

  1. How AI Is Transforming Storage Management

    1 ABR

    How AI Is Transforming Storage Management

    In this week’s episode of the Self Storage Insight Podcast, James Shepherd sits down with Derric Hartzell, an experienced operator managing nearly 2,000 units to explore how artificial intelligence is beginning to reshape self storage. From communication tools to operational workflows, the conversation dives into what AI can realistically handle today—and where it still falls short. The discussion highlights a key shift in how storage should be viewed: not as a passive real estate investment, but as an active, customer-facing business. Daily operations involve constant interaction—calls, payments, reservations, and customer service—and AI is starting to play a role in streamlining many of these touchpoints. For example, automating responses to common tenant needs, integrating phone systems with management software, and using text-based follow-ups can significantly reduce friction while improving the customer experience.

    26 min
  2. Self Storage Is More Than Metal Boxes | Operating Like a Real Business

    5 MAR

    Self Storage Is More Than Metal Boxes | Operating Like a Real Business

    In this week’s episode of the Self Storage Insight Podcast, James Shepherd sits down with leaders from Alaska Mini Storage to discuss why self storage is more than just renting metal boxes—it’s about operating a real business. They share lessons from modernizing outdated systems, transitioning from handwritten records to digital tools, simplifying payments and autopay, improving lien auctions through online platforms, and building a team culture focused on customer experience and sales. Whether you operate a single facility or manage multiple sites, this conversation offers practical insights on leadership, tenant experience, and operational strategies that can improve occupancy and long-term performance.

    27 min
  3. Why "More Than Storage" Wins in Today's Market

    18 FEB

    Why "More Than Storage" Wins in Today's Market

    In this week’s episode of the Self Storage Insight Podcast, James Shepherd talks with Trouper Arnold of Hilltop Storage Solutions to explore how he transformed a traditional storage facility into a community-driven destination. Tune in to hear how customer experience, creative revenue streams, and a focus on building loyalty can increase retention and unlock new growth opportunities in self storage.

    38 min
  4. Build vs. Buy: The Real Cost of New Self Storage Construction

    17/12/2025

    Build vs. Buy: The Real Cost of New Self Storage Construction

    In this week’s episode of the Self Storage Insight Podcast, James Shepherd talks with Austin Scroggs of TruSteel Buildings to break down the build-versus-buy decision in self storage. Tune in to hear when new construction can cost significantly less than buying existing, the tradeoffs operators should consider, and how smart planning can set a project up for long-term success.

    28 min
  5. Building a Storage Empire: The 27-Facility Blueprint

    26/11/2025

    Building a Storage Empire: The 27-Facility Blueprint

    James Shepherd sits down with Don Tyree, Founder of Family Heirloom Storage, to uncover how he’s built a 27-property, 4,000-unit portfolio through smart acquisitions and hands-on management. Hear how Don blends real estate investing with operational excellence—and why his family-first philosophy drives long-term tenant loyalty and steady returns.

    25 min
  6. 6 Stats about Storage You Can't Ignore

    12/11/2025

    6 Stats about Storage You Can't Ignore

    In Episode 101 of the Self Storage Insight Podcast, James Shepherd breaks down six data points that could redefine your facility's performance in 2026. Tune in to also catch insights into CCStorage's new 2026 feature build: designed to help operators monitor and maximize these metrics.

    14 min
  7. Full Circle: 100 Episodes of Self Storage Insight

    05/11/2025

    Full Circle: 100 Episodes of Self Storage Insight

    James Shepherd & Ben Shirey go full circle: looking back at the podcast’s beginnings, celebrating milestones, and exploring how data, automation, and relationships keep the storage industry moving forward.

    21 min
  8. Payments That Pay Back: Card Migrations, Dual Pricing & Automation for Self-Storage

    29/10/2025

    Payments That Pay Back: Card Migrations, Dual Pricing & Automation for Self-Storage

    In this episode of the Self Storage Insight Podcast, James Shepherd unpacks the self-storage payment playbook with Full Stack Payments CEO Jonathan Shirey. They cover the full journey: card migrations, dual pricing vs. surcharge (and why dual pricing wins), and driving electronic payments (card/ACH) to lift NOI and valuation.

    26 min
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Información

Welcome to Self Storage Insights, the show where we bring you insights and tips from successful self storage property owners. If you own or manage a self storage property, this podcast is for you!

Ficha técnica

  • Creado por
    Ben Shirey
  • Años en activo
    2023 - 2026
  • Episodios
    71
  • Clasificación
    Apto
  • Derechos de autor
    © All rights reserved
  • Sitio web del podcast
    Self Storage Insights

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