Emotional Intelligence at Work

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Your EQ matters more than your IQ at work and deep down you already know it. Cara Lennox explores emotional intelligence in the workplace, the politics, the people, and the skills nobody taught you in school.

Episodes

  1. 3 DAYS AGO

    Taking It Well: How to Receive Criticism Like a Pro

    In this episode of Emotional Intelligence at Work, host Cara Lennox explores the essential workplace skill of receiving criticism gracefully and productively. Learn why criticism triggers our natural fight-or-flight response and discover six proven strategies for handling feedback like a seasoned professional. From mastering the art of listening without defending to separating the message from the messenger, this episode provides practical tools for transforming criticism from a career obstacle into a growth opportunity. Cara discusses emotional regulation techniques, the importance of seeking feedback proactively, and how to close the feedback loop effectively. Perfect for professionals at any career stage who want to improve their response to workplace feedback, performance reviews, and constructive criticism. Whether you're dealing with a difficult boss, navigating peer feedback, or preparing for annual reviews, these evidence-based strategies will help you maintain composure, extract value from criticism, and demonstrate the emotional intelligence that sets top performers apart. Key topics include managing defensive reactions, the twenty-four-hour rule for processing feedback, developing gratitude for difficult conversations, and becoming a feedback seeker rather than a feedback avoider in today's competitive workplace environment.

    5 min

  2. 27 APR

    The Feedback Formula: Honesty Without Harm

    In this episode of Emotional Intelligence at Work, host Cara Lennox explores the delicate art of delivering honest feedback without causing harm. Learn how to navigate the feedback paradox that many workplace leaders face when addressing performance issues while maintaining positive relationships. Key topics covered include timing and setting for feedback conversations, using specific language that focuses on behaviors rather than character, and the importance of providing clear examples of desired outcomes. Cara introduces the 'future focus' approach, which emphasizes collaboration and solutions over dwelling on past mistakes. The episode addresses common misconceptions about emotional intelligence in feedback situations, distinguishing between being emotionally aware and simply avoiding difficult conversations. Listeners will discover practical strategies for creating an environment where feedback can be received as a growth opportunity rather than an attack. Cara also covers the critical importance of follow-up conversations and ongoing support, plus valuable insights on how to receive feedback with emotional intelligence. The discussion emphasizes that effective feedback requires genuine care for the recipient's professional development and success. Perfect for managers, team leaders, and anyone who wants to improve their communication skills in professional settings. This episode provides actionable techniques for transforming challenging conversations into opportunities for positive change and stronger working relationships.

    6 min

  3. 20 APR

    Reading the Room: The Unspoken Language of Meetings

    Master the art of reading nonverbal cues and group dynamics in professional meetings with host Cara Lennox. This episode explores how to decode the unspoken language that shapes workplace interactions, from recognizing body language patterns to understanding power dynamics and cultural factors. Learn practical techniques for observing energy shifts, voice patterns, and behavioral clusters that reveal what colleagues really think during presentations and discussions. Discover how different meeting types create unique emotional rhythms and how to adjust your communication style in real time based on room dynamics. Cara covers the importance of cultural sensitivity when interpreting nonverbal signals and provides actionable strategies for addressing tension or confusion constructively. Whether you're leading meetings or participating in them, these emotional intelligence skills will help you become a more effective collaborator and empathetic colleague. Perfect for managers, team leaders, and professionals looking to improve their meeting effectiveness and workplace communication. Learn to move beyond surface-level interactions and tap into the human elements that drive successful teamwork and decision-making in professional environments.

    7 min

  4. 16 APR

    The Difficult Colleague Decoder: How to Work with Anyone

    In this episode of Emotional Intelligence at Work, host Cara Lennox explores practical strategies for working effectively with challenging colleagues. Learn how to decode difficult workplace behaviors and transform frustrating professional relationships into productive collaborations. Cara covers specific approaches for common colleague archetypes including the micromanager, credit taker, chronic complainer, and know-it-all. Discover the power of curiosity over judgment, how to set professional boundaries while maintaining respect, and techniques for managing your own emotional responses to workplace triggers. This episode provides actionable communication strategies, documentation tips, and boundary-setting techniques that can improve any professional relationship. Whether you're dealing with a colleague who dominates meetings, someone who constantly criticizes ideas, or a team member whose communication style clashes with yours, you'll gain tools to navigate these interactions with confidence and emotional intelligence. Perfect for managers, team members, and anyone looking to improve their workplace relationships and professional communication skills. Learn how to find common ground, choose your battles wisely, and create functional working relationships that benefit everyone involved.

    7 min
  • 4 Episodes

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Your EQ matters more than your IQ at work and deep down you already know it. Cara Lennox explores emotional intelligence in the workplace, the politics, the people, and the skills nobody taught you in school.

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