Expand with Antti

Antti Nevalainen
  • 5.0 (1)
  • MANAGEMENT
  • EVERY TWO WEEKS

Expand is a limited-series podcast about one of the hardest problems in SaaS: growing revenue from the customers you already have. Each episode features a high-caliber guest from the worlds of Customer Success, Product, RevOps, and Venture sharing the specific tactics, systems, and mindsets behind sustainable expansion.

Episodes

  1. 4 DAYS AGO

    The Sale Never Ends: Rethinking Post-Sale Growth (Rav Dhaliwal)

    Many companies believe the work is done once the deal is closed. From an investor’s perspective, that’s where the real work begins. In this episode of Expand, Rav Dhaliwal shares what he consistently sees SaaS companies get wrong after the sale — and what strong post-sale execution actually looks like. We discuss: The most common mistake companies make after closing a deal Why CSAT and NPS can hide deeper problems What investors look for in early-stage post-sale execution Why revenue should be viewed as a continuous motion How AI is changing churn prediction and onboarding A practical conversation for founders, CS leaders, and revenue operators thinking beyond “closed-won.”

    7 min

  2. 6 FEB

    From Relationships to Revenue: Turning CS Into a GTM Engine with Jay Nathan

    Customer Success is often talked about as a growth lever.But in practice, it’s still treated like a service function. In this episode of Expand, Jay Nathan joins the conversation to unpack why that gap exists — and what actually needs to change for CS to become a true go-to-market function. We cover: Why many CS teams aren’t seen as GTM — and the mindset behind it The difference between service-oriented CS and revenue-oriented CS The three types of CSM roles emerging as companies scale How expansion signals are uncovered (or missed) inside real customer conversations Why “delight” doesn’t drive retention — and what does instead How community, product, and CS work together to drive long-term growth This is a practical, honest discussion for CS leaders, RevOps teams, product leaders, and anyone responsible for growth after the sale.

    21 min

  3. SEASON 1 TRAILER

    Trailer

    This is a trailer for the upcoming limited series podcast.

    1 min

Trailer

About

Expand is a limited-series podcast about one of the hardest problems in SaaS: growing revenue from the customers you already have. Each episode features a high-caliber guest from the worlds of Customer Success, Product, RevOps, and Venture sharing the specific tactics, systems, and mindsets behind sustainable expansion.

Information

  • Creator
    Antti Nevalainen
  • Years Active
    2025 - 2026
  • Episodes
    3
  • Rating
    Clean
  • Copyright
    © Antti Nevalainen
  • Show Website
    Expand with Antti