IN-the-Know

The Institutes CPCU Society
  • 0,0 (0)
  • Carrière
  • Deux fois par mois

IN the Know is your podcast connection to the top innovators, strategists, storytellers, thought leaders, movers, shakers, and go-getters in the risk management and insurance community. Along with host Chris Hampshire —an insurance industry veteran, CPCU designation holder, and a CPCU Society volunteer leader— you'll get an INside, UNSCRIPTED look at how they got here, where they're going, and how YOU can benefit from their experience and INsight.

  1. 17 juin

    AI, Data, and the Future of Claims with Joe Powell

    Joe Powell is the Chief Digital Officer at Gallagher Bassett, where he oversees Data, Analytics, and Product Innovation functions. He previously served as a management consultant at Bain & Company, and holds a Bachelor of Science and a Master of Science in Management Information Systems from the Kelley School of Business at Indiana University. This episode of In the Know was recorded live at RIMS RISKWORLD 2026 and features a conversation between Chris Hampshire and Joe about the state of AI, trends in data and analytics, and all that a future with AI has to offer.   Key Takeaways Joe's career in data and technology. Data, analytics, and AI in today's world. Third-party offerings for claims handlers. Strategies for measuring ROI gains. Responsible implementation of AI. Joe's transition from consulting to insurance. Surprising insights from the depths of the industry. Joe's advice for anyone interested in insurance. Keys to running a successful AI project. A five-year look to the future of the industry. The characteristics that Joe looks for in his team. Joe's advice to his early-career self.   In the Know podcast theme music written and performed by James Jones, CPCU, and Kole Shuda of the band If-Then.   To learn more about the CPCU Society, its membership, and educational offerings, tools, and programs, please visit CPCUSociety.org.   Follow the CPCU Society on social media: X (Twitter): @CPCUSociety Facebook: @CPCUSociety LinkedIn: @The Institutes CPCU Society Instagram: @the_cpcu_society   Quotes "For a data geek, insurance is a great place to be." "Anyone who is thinking about a career in insurance will find the folks you trust and find the place that will help you succeed." "You can start doing a lot of things that you want with AI before you make a major investment."

    26 min

  2. 3 juin

    How AI Is Changing the Casualty Insurance Game with Jayson Taylor

    Jayson Taylor is the Head of Casualty at MSIG USA. He previously served as Head of Excess Casualty for Argo Group and has held actuarial roles responsible for workers' compensation, warranty, property, and liability lines with QBE North America, Wells Fargo, and EMPLOYERS. He earned a B.A. in Business Administration from the University of Florida. This episode of In the Know was recorded live at RIMS RISKWORLD 2026 and features a conversation between Chris Hampshire and Jayson about advancing technologies, successful product development and launch, and the importance of building business relationships.   Key Takeaways Jayson's career started with a love of numbers. The presence and strategies of MSIG. Key differences between global and U.S. insurance companies. Transitioning from an actuarial to a relationship-based role. Insights into RIMS RISKWORLD 2026. Addressing rate increases with transparency. What Jayson looks for in his team members. Questions to ask yourself when changing roles. The impact of AI and data in risk management. Attracting talent to the insurance industry. Keys to successful product development and launch. A five-year look to the future of the industry. Jayson's advice to his early career self.   In the Know podcast theme music written and performed by James Jones, CPCU, and Kole Shuda of the band If-Then.   To learn more about the CPCU Society, its membership, and educational offerings, tools, and programs, please visit CPCUSociety.org.   Follow the CPCU Society on social media: X (Twitter): @CPCUSociety Facebook: @CPCUSociety LinkedIn: @The Institutes CPCU Society Instagram: @the_cpcu_society   Quotes "Business is built on the relationships you build." "We are in the business of paying claims to keep businesses going." "Put your focus on measuring what matters."

    23 min

  3. 20 mai

    Insurance Leadership and the Power of Culture with Pat Gallagher

    J. Patrick Gallagher, Jr., is the Chairman of the Board and Chief Executive Officer at Gallagher. He began his career as an intern in 1972, worked his way to Chief Executive Officer, and, in 2006, was appointed Chairman of the Board. In 2003, Mr. Gallagher joined the board of trustees of The Institutes. In this episode of In the Know, Chris Hampshire and Pat discuss his successful career, his perspective on where the insurance industry is today, and where it is heading in the future.   Key Takeaways ● Pat's successful career started with a fire and an internship. ● The definitive culture at Gallagher. ● Attributes of desirable acquisitions. ● Pat's message to anyone considering a career in insurance. ● The number one attribute of a successful leader. ● Questions Pat asks himself when making big decisions. ● A five-year look to the future of the industry. ● Pat's advice to his early-career self.   In the Know podcast theme music written and performed by James Jones, CPCU, and Kole Shuda of the band If-Then.   To learn more about the CPCU Society, its membership, and educational offerings, tools, and programs, please visit CPCUSociety.org.   Follow the CPCU Society on social media: X (Twitter): @CPCUSociety Facebook: @CPCUSociety LinkedIn: @The Institutes CPCU Society Instagram: @the_cpcu_society   Quotes ● "Culture is the most important attribute to success or failure." ● "Insurance is the greatest business on the planet." ● "Anyone can find a way to have a positive influence in the insurance industry."

    20 min

  4. 6 mai

    Change Management and Innovation in Insurance with Lindsy Graichen Hudnall

    Lindsy Graichen Hudnall, CPCU, AIDA, AU-M, AINS, LSSBB, is a process improvement expert currently serving as VP Strategic Operating Model & Execution Lead at Chubb. With a background in mathematics, analytics, and underwriting, she leads change management, driving operational efficiency and growth. In this episode of In the Know, Chris Hampshire and Lindsy discuss process improvements and making operational changes within a carrier, Lindsy's experience as a female leader in the industry, and her unique role in the CPCU Society.   Key Takeaways ● Lindsy's career success started with exceptional leaders and mentors. ● Making insurance "cool" for the next generation. ● Process improvement in the insurance sector. ● Effective cross-team collaboration. ● Recent technological changes in the process improvement sector. ● Defining success in process improvement. ● Characteristics of successful programs. ● The talent shift of the employee of the future. ● A five-year look to the future of insurance. ● Lindsy's activity in the CPCU Society. ● Lindsy's experience as a female leader in the industry. ● Early career networking advice from a professional.   In the Know podcast theme music written and performed by James Jones, CPCU, and Kole Shuda of the band If-Then.   To learn more about the CPCU Society, its membership, and educational offerings, tools, and programs, please visit CPCUSociety.org.   Follow the CPCU Society on social media: X (Twitter): @CPCUSociety Facebook: @CPCUSociety LinkedIn: @The Institutes CPCU Society Instagram: @the_cpcu_society   Quotes ● "Technology is helping fuel process improvement changes faster." ● "The most successful projects start with change management way before the change is implemented and actually happens." ● "There is no real end after a process improvement project."

    24 min

  5. 22 avr.

    Navigating Reinsurance Markets Around the World with Bryan Fuller

    Fuller Consulting Principal Bryan Fuller is a reinsurance and insurance regulatory consultant with more than 30 years of specialized experience for U.S. insurance regulators and international financial institutions. He holds a BS in International Economics from Georgetown University and professional designations as a Chartered Property Casualty Underwriter (CPCU), Associate in Reinsurance (ARe), Accredited Insurance Examiner (AIE), and Market Conduct Management (MCM). He is active in the CPCU Society (former Kansas City Chapter President) and currently serves on the Reinsurance and Excess Surplus Lines Interest Group Committee, the International Association of Insurance Receivers, the Society of Financial Examiners, and the Insurance Regulatory Examiners Society. In this episode of In the Know, Chris Hampshire and Bryan discuss his career in reinsurance and consulting across both the domestic and international spectrum.   Key Takeaways Bryan was first interested in international economics. Working in a small company fast-tracked his insurance career. Bryan's decision to transition to consulting work. The benefit of a CPCU designation in generating new business. Value points of the CPCU designation. The current state of reinsurance. A five-year look to the future of the reinsurance sector. Bryan's collaborative advice to his early-career self.   In the Know podcast theme music written and performed by James Jones, CPCU, and Kole Shuda of the band If-Then.   To learn more about the CPCU Society, its membership, and educational offerings, tools, and programs, please visit CPCUSociety.org.   Follow the CPCU Society on social media: X (Twitter): @CPCUSociety Facebook: @CPCUSociety LinkedIn: @The Institutes CPCU Society Instagram: @the_cpcu_society   Quotes "There are risks with any work, and you always have to manage the risks." "Networking is a key part of getting new business, and the CPCU designation certainly helps with that." "You never know how old coworkers will come back into your career." "Whatever the technology threshold is, we keep getting closer and closer to that line."

    26 min

  6. 8 avr.

    Surplus Lines Decoded with Glenn Leung

    Glenn Leung is the Vice President of the Surplus Line Association of California (SLA), which serves as the statutory surplus line advisory organization of the California Department of Insurance. Glenn leads a team focused on analyzing the financial solvency of nonadmitted insurers in California, and his team reviews 150 U.S. and Alien insurers that write more than $20 billion of premium each year. He received his bachelor's degree in Economics & American Studies from the University of California, Santa Cruz, and is the President of the Golden Gate CPCU Chapter, past chair of the RE&S Interest Group, and current interest group governor. In this episode of In the Know, Chris Hampshire and Glenn discuss his background and experience with the surplus lines sector, his interaction with the CPCU Society, and the impact that AI has had in his field of expertise.   Key Takeaways ● Glenn's college experience taught him that there is a place for government regulation. ● Glenn's jump into surplus lines insurance. ● Considerations for entities when considering surplus lines insurance. ● The evolution of the surplus lines sector. ● Indicators that are driving sector growth. ● Tactics for carriers when approaching a new jurisdiction like California. ● Glenn's insights into knowing and publicizing his brand. ● Strategies for entering the insurance analysis sector. ● A thirst for knowledge first drew Glenn to the insurance industry. ● Glenn's most rewarding experiences to date. ● The future of the surplus lines sector of the industry. ● The impact of AI in the surplus lines market. ● A five-year look to the future of the industry. ● Glenn's advice to his early career self.   In the Know podcast theme music written and performed by James Jones, CPCU, and Kole Shuda of the band If-Then.   To learn more about the CPCU Society, its membership, and educational offerings, tools, and programs, please visit CPCUSociety.org.   Follow the CPCU Society on social media: X (Twitter): @CPCUSociety Facebook: @CPCUSociety LinkedIn: @The Institutes CPCU Society Instagram: @the_cpcu_society   Quotes ● "There has been tremendous growth in the surplus lines industry."   ● "The insurance industry has a huge and wide breadth of different careers that can be pursued."   ● "There is something for everybody in the insurance industry."   ● "I was first drawn to the CPCU Society because of a thirst for knowledge."   ● "The CPCU Society offered me the ability to understand all aspects of the insurance industry."

    21 min

  7. 25 mars

    The Data Behind Insurance's Retirement Wave with Matt Rigsby

    The Data Behind Insurance's Retirement Wave with Matt Rigsby   Description: Matthew Rigsby is a Principal Researcher for Enterprise Research at The Institutes, where he supports education and professional development through market research and business intelligence projects. His recent work includes a white paper called "Talent Transformation: Key Metrics for the Insurance Workforce," which explores the impact of the demographic shifts facing the industry. In this episode of In the Know, Chris Hampshire and Matt discuss the findings from this paper about the aging workforce and the loss of institutional knowledge from retirement and technical positions. He also shares how companies see these challenges manifesting in today's work environment, and the steps they are taking now for a promising future in the insurance industry.   Key Takeaways ● Matt's career began with teaching in South Africa and South Korea. ● His work at The Institutes married Matt's business and teaching degrees. ● An overview of the "Talent Transformation" white paper. ● Strategies for approaching the loss of talent in the aging industry. ● Company demographics that Matt approached for the white paper. ● Out-of-the-box approaches to the Silver Tsunami. ● The role of AI in filling the talent void. ● Positive and negative impacts of the retirement wave. ● Changing the traditional model of ranking and seniority. ● Matt's 5-year look to the future of the industry. ● Surprising findings from Matt's experience with research in the industry. ● Matt's insights for anyone considering a career in the insurance industry. ● Upcoming generational research at The Institutes. ● Matt's advice to his early-career self.   In the Know podcast theme music written and performed by James Jones, CPCU, and Kole Shuda of the band If-Then.   To learn more about the CPCU Society, its membership, and educational offerings, tools, and programs, please visit CPCUSociety.org.   Follow the CPCU Society on social media: X (Twitter): @CPCUSociety Facebook: @CPCUSociety LinkedIn: @The Institutes CPCU Society Instagram: @the_cpcu_society   Quotes ● "I love education research, and The Institutes offers a great way to be doing that."   ● "The aging workforce is the number one thing that professionals are worried about across the industry."   ● "Many respondents could see the positive impact of the retirement wave."   ● "There is a lot of knowledge that needs to be passed on, and if it could be integrated into a career pathway, that would be great."

    23 min

  8. 11 mars

    The Evolution of Premium Audit with Lindsey Archila

    Lindsey Archila is the Director of Premium Audit at MEMIC. Her 20-year career in the premium audit world began as a field auditor, and she now leads a team of field auditors and audit analysts. She is an authentic, people-centered director with deep experience in Premium Audit, P&C Insurance, Talent, DEI, Operations, and Project & People Management. In this episode of In the Know, Chris Hampshire and Lindsey discuss the impact of premium audit on other departments and how it fits into the overall insurance ecosystem, the evolution of premium auditing, and the future of the insurance industry under the influence of AI.   Key Takeaways ● Lindsey's field auditor career started with the promise of a company car. ● Unique insurance offerings from MEMIC. ● The role of premium audit in the insurance lifecycle. ● Details of underwriting claims and financing. ● Workers' comp processes and checks. ● The evolution of premium auditing and process improvement. ● Possibilities for the future of AI. ● Strategies for addressing the talent gap in the insurance industry. ● A five-year look to the future of the industry. ● Lindsey's advice to her early-career self.   In the Know podcast theme music written and performed by James Jones, CPCU, and Kole Shuda of the band If-Then.   To learn more about the CPCU Society, its membership, and educational offerings, tools, and programs, please visit CPCUSociety.org.   Follow the CPCU Society on social media: X (Twitter): @CPCUSociety Facebook: @CPCUSociety LinkedIn: @The Institutes CPCU Society Instagram: @the_cpcu_society   Quotes ● "By doing audits virtually, we're minimizing the time that our customers have to prepare for the audit." ● "In insurance, we have to continually evolve." ● "Premium audit is cool! Insurance is cool!" ● "There is something for everyone in insurance because insurance is constantly evolving." ● "Premium audit is one area where you get a lot of insurance knowledge and education in a very small space."

    22 min
Tout afficher (100)

À propos

IN the Know is your podcast connection to the top innovators, strategists, storytellers, thought leaders, movers, shakers, and go-getters in the risk management and insurance community. Along with host Chris Hampshire —an insurance industry veteran, CPCU designation holder, and a CPCU Society volunteer leader— you'll get an INside, UNSCRIPTED look at how they got here, where they're going, and how YOU can benefit from their experience and INsight.

Informations

  • Création
    The Institutes CPCU Society
  • Années d’activité
    2020 - 2026
  • Épisodes
    100
  • Classification
    Tous publics
  • Copyright
    © CPCU is a registered trademark of The Institutes. All rights reserved.
  • Site web de l’émission
    IN-the-Know

Vous aimeriez peut‑être aussi