INSIDE The Vendor Network™

Yovonne Kenny
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INSIDE The Vendor Network™ is the first podcast specifically dedicated to the people, partnerships & solutions shaping the Single-Family Rental (SFR) and Build-to-Rent (BTR) industries. Each week, host Yovonne Kenny goes beyond the surface with vendors, solution providers, manufacturers, and operators to uncover real stories of growth, innovation, and resilience while learning about how they add value in the industry. From scaling and hiring to branding, trust, and resident experience, conversations dive into both challenges and wins—because it’s rarely just black and white. This isn’t another generic Q&A; it’s about clarity in vendor-operator relationships and adding color to the people behind them—their products & services, their impact & journeys. Whether you’re an owner, operator, vendor, or investor, Inside The Vendor Network delivers insights and authentic perspectives that drive stronger partnerships and results. New episodes air every Wednesday.

  1. Why they named a Pod cast after her

    -1 J

    Why they named a Pod cast after her

    The future of smarter decision-making in technology for the SFR |BTR Industry starts here. The Reshma Report™ Signature Podcast INSIDE The Vendor Network™ an EverResi Media ™ Original Series, premiering April 1st with the first episode to be live on April 8th. This episode is your first look into what’s coming—and why it matters. This show exists to bring clarity to one of the most important — and most noisy — areas in our industry, technology and innovation. Because today, operators aren’t lacking solutions…they’re navigating an overwhelming number of them — without a clear way to determine what actually fits their portfolio. And that’s where this show is different. Moderated by your host Yovonne Kenny 🎙️ and Expert Guest Reshma Block, Fractional CTO. Best know in this space for building the technology platform at Tricon Residential that earned the first Fitch rating agency uplift ever tied to operational technology — on a $1.57 billion securitization. And that experience taught her something— Technology isn’t just supporting operations… it’s influencing cost of capital. Each episode is led by Reshma Block — one of the most respected technology and operations leaders in the industry — who doesn’t review technology features or tech stacks… she underwrites them. Through Reshma’s lens, we evaluate technology across (R)Reliability, (A)Adoption, and (P)Performance — and more importantly, whether an owner/operator can actually execute the resident experience they want to deliver. Each episode delivers a tangible output — the RAP Sheet™ — a structured evaluation and operator decision-making tool, including Reshma’s proprietary quadrant framework, positioning each solution based on real operating fit. Because the wrong technology decision doesn’t just slow you down… it impacts your resident experience, and ultimately — your bottom line. So in every episode, Reshma — alongside top thought leaders and experts in the industry — breaks down a category. We look at technology through the full resident lifecycle… from attracting your ideal resident to renewing their lease, and everything in between. This isn’t just another podcast—it’s a strategic lens into how technology should drive growth. 📅 New episodes drop every first Wednesday of the month

    21 min
  2. From Pastor to SVP: The Secrets Behind Renovating Thousands of Homes

    24 MARS

    From Pastor to SVP: The Secrets Behind Renovating Thousands of Homes

    From Pastor to SVP: The Secrets Behind Renovating Thousands of Homes Renovating thousands of homes at scale requires more than just construction expertise — it takes strong leadership, operational discipline, and the ability to adapt to a constantly shifting housing market. In this episode, Bobby Triplett, SVP of Renovations at Offerpad, joins the conversation to share how his diverse background shaped his leadership style and prepared him to manage large renovation operations across multiple markets. The discussion dives into how large-scale renovation teams operate, the challenges of maintaining quality while moving fast, and how the real estate market continues to evolve for operators and investors. Bobby also reflects on the importance of culture, accountability, and building teams that can execute consistently in a demanding environment. Follow Inside The Vendor Network™, an EverResi Media Original Series. Subscribe on YouTube, Apple Podcasts, or Spotify to stay connected with the operators and partners shaping the future of Single-Family Rental and Build-to-Rent housing. Timestamps: 0:00 – Trailer 0:58 – Introduction to Bobby Triplett 6:12 Who Bobby Triplet Is Beyond Work 16:15 Leadership Lessons from Pastoring 20:35 Entering the SFR Industry with Invitation Homes 28:45 Starting Renovation Operations at Offerpad 31:32 What Offerpad Actually Does 33:00 Scaling Renovations for Investors and Operators 40:02 Markets Driving Renovation Demand 45:01 Lightning Round: Renovation Insights 50:09 The Leadership Principle That Connects Bobby’s Journey 52:44 Where to Connect with Bobby Triplet

    55 min
  3. VP Of Construction: The System Behind 20+ Homes a Month

    16 MARS

    VP Of Construction: The System Behind 20+ Homes a Month

    In this episode of Inside the Vendor Network, host Yovonne Kenny sits down with Peyton Harm, Vice President of Construction at Quinn Residences, to talk about what it really takes to build and operate entire purpose-built rental communities. Peyton oversees multiple builders responsible for delivering full neighborhoods of Build-to-Rent (BTR) homes. With experience building hundreds of homes in large production environments, he shares what operators must understand about construction discipline, builder relationships, and scaling rental communities the right way. The conversation explores the operational realities behind BTR development — from managing builders across markets to maintaining consistency, quality, and performance at scale. Peyton also brings a unique perspective as both an institutional construction leader and a personal real estate investor, offering insight into how builders, operators, and investors can align around long-term success. Follow Inside The Vendor Network™, an EverResi Media Original Series. Subscribe on YouTube, Apple Podcasts, or Spotify to stay connected with the operators and partners shaping the future of Single-Family Rental and Build-to-Rent housing. Timestamps: 00:00 — Trailer 01:03 — Introduction & Guest Overview 03:05 — Peyton Harm’s Background & Career Path 06:06 — Starting in Homebuilding & Discovering Real Estate Investing 09:02 — Personal Life & House Hacking Strategy 13:42 — Lessons From Major Homebuilders 24:00 — How Quinn Builds Rental Communities at Scale 31:56 — Construction Decisions That Protect NOI 48:16 — What Breaks Trust Between Operators and Builders 57:49 — Lightning Round & Final Insights

    1 h 3 min
  4. Maintenance Isn’t a Cost Center — It’s the Renewal Strategy

    4 MARS

    Maintenance Isn’t a Cost Center — It’s the Renewal Strategy

    Maintenance Isn’t a Cost Center — It’s the Renewal Strategy Most operators treat maintenance as a cost center. In this episode of Inside the Vendor Network, that mindset gets completely reframed. Host Yovonne Kenny sits down with Bill Bertier, Vice President of Maintenance at Brandywine Homes USA, a retired U.S. Marine, combat veteran, pilot, entrepreneur, and field-first operator who understands scale from the ground up. Bill shares how servant leadership from the Marine Corps shaped his approach to operations — and why taking care of residents is not a slogan, it’s a discipline. From homesteading in Alaska… To Desert Storm… To building and selling a company acquired by Home Depot… To leading maintenance across 11 markets — This conversation breaks down why maintenance isn’t overhead. It’s infrastructure. It’s marketing. It’s renewal strategy. And if you get it wrong, residents feel it. Timestamps: 00:00 – Trailer 03:03 – Bill Bertier: Background and Leadership Journey 11:10 – Entrepreneurship and Leadership Lessons 16:12 – Brandywine Homes: Company Overview and Leadership 23:00 – The Role of Maintenance in Resident Experience 30:54 – Innovations in Maintenance and Technology 40:30 – The Importance of Brand Experience 42:28 – Communication and Resident Care 46:52 – Understanding Vendor Relationships 51:47 – Measuring Resident Experience 57:33 – Lightning Round

    1 h 6 min
  5. This is how Insurance Decisions Quietly Shape NOI and Scale

    25 FÉVR.

    This is how Insurance Decisions Quietly Shape NOI and Scale

    In this episode of Inside the Vendor Network, host Yovonne Kenny speaks with Tanya O'Dell, a seasoned expert in the single-family rental (SFR) industry. They discuss the critical role of insurance in property management, emphasizing its often-overlooked impact on net operating income (NOI) and resident experience. Tanya shares her journey through various roles in the SFR space and highlights the importance of customized insurance solutions that benefit both property managers and residents. The conversation also touches on the future of insurance in the industry and the need for trust and transparency in resident interactions. Follow INSIDE The Vendor Network™, an EverResiMedia Original Series LinkedIn: https://www.linkedin.com/company/insi... Facebook: https://www.facebook.com/profile.php?... 👉 Like, subscribe, and share this episode with a business owner, operator, or subcontractor who’s struggling to understand healthcare options. 🎧 New episodes drop weekly — follow on YouTube, Spotify, and Apple Podcasts to stay ahead of the vendors, operators, and leaders shaping the future of SFR & BTR. Timestamps: 00:00 – Trailer 01:06 Introduction 02:02 – Meet Tanya O’Dell: Industry Background & Leadership Journey 03:54 – Insurance as an Overlooked NOI Driver 09:10 – Human Behavior, Adaptation & Burnout in Operations 20:14 – Why Insurance Is Misunderstood in SFR 23:08 – Liability vs HO4: Breaking Down the Coverage Gap 27:02 – Resident Experience & Claims Management Challenges 32:50 – Implementation, Tracking & Compliance Monitoring 44:02 – Blackstone Partnership & Innovation in Insurance 57:04 – Trust, Renewal & Resident Protection 01:01:24 – Lightning Round 01:03:32 – Final Takeaways & How to Connect

    1 h 6 min
  6. Why Fragmented Operations Are Killing NOI in SFR

    11 FÉVR.

    Why Fragmented Operations Are Killing NOI in SFR

    Why Fragmented Operations Are Killing NOI in SFR In this episode, Ryan Killian, president of RENU Property Management, discusses the evolving landscape of the SFR and BTR industry, emphasizing the importance of centralized operations in driving NOI and enhancing resident experience. He shares insights from his extensive background in brokerage and institutional leadership, highlighting the significance of feedback, accountability, and technology in property management. Ryan also addresses the challenges and misconceptions surrounding centralization, advocating for a culture of continuous improvement and strong relationships at all levels of the organization Follow @INSIDEthevendornetwork The Vendor Network™, an @EverResiMedia Original Series LinkedIn: https://www.linkedin.com/company/inside-the-vendor-network/?viewAsMember=true Facebook: https://www.facebook.com/profile.php?id=61583086234973 👉 Like, subscribe, and share this episode with a business owner, operator, or subcontractor who’s struggling to understand healthcare options. 🎧 New episodes drop weekly — follow on YouTube, Spotify, and Apple Podcasts to stay ahead of the vendors, operators, and leaders shaping the future of SFR & BTR. Timestamps: 00:00 Trailer 01:08 Introduction to the SFR and BTR Industry 03:38 Ryan Killian's Background and Early Influences 11:05 Transitioning to Institutional Leadership 19:50 Market Truth and Accountability in Property Management 29:30 The Shift to Centralized Operations 38:30 Building a Culture of Feedback and Accountability 55:45 The Role of Technology in Property Management 01:02:00 The Importance of Relationships in Operations 01:09:58 Lightning Round and Key Takeaways

    1 h 17 min
  7. The Affordable Health Coverage Options You Don’t Know About

    28 JANV.

    The Affordable Health Coverage Options You Don’t Know About

    Most people assume affordable health coverage is either confusing, unreliable, or simply out of reach — especially for small business owners, subcontractors, and 1099 workers. In this episode of Inside the Vendor Network, that assumption gets challenged head-on. Host Yovonne Kenny sits down with Peter Pasternak, a CPA, entrepreneur, investor, and lifelong educator, to unpack why the healthcare system feels broken — and what real, affordable alternatives actually exist. Peter shares his deeply personal journey, from major childhood medical challenges to leadership roles in accounting, banking, entrepreneurship, and real estate. That lived experience shapes how he views health coverage today — not as a spreadsheet problem, but as a human one with real consequences for families, workers, and businesses. Together, they break down: - Why healthcare costs have become one of the biggest hidden risks for operators and small businesses - How subcontractors and self-employed professionals are falling through the cracks - Why preventative care matters more than people realize - And how accessible, nonprofit health coverage can remove fear, reduce financial stress, and create healthier people — and healthier companies This episode is essential listening for anyone managing people, portfolios, or partnerships in the SFR and BTR ecosystem. Follow INSIDE The Vendor Network™, an EverResiMedia Original Series LinkedIn: https://www.linkedin.com/company/inside-the-vendor-network/?viewAsMember=true Facebook: https://www.facebook.com/profile.php?id=61583086234973 👉 Like, subscribe, and share this episode with a business owner, operator, or subcontractor who’s struggling to understand healthcare options. 🎧 New episodes drop weekly — follow on YouTube, Spotify, and Apple Podcasts to stay ahead of the vendors, operators, and leaders shaping the future of SFR & BTR. Timestamps: 00:00 – Trailer 01:15 – Episode And Guest Introduction 03:10 – Who Is Peter? 07:59 – A Mission to Positively Affect Lives 14:50 – Why I Stopped Being a People Pleaser 21:01 – When Healthcare Became Personal 27:01 – The Healthcare System Is Broken 30:23 – A Real Cost Comparison That Changes Everything 51:26 – You Do Have Options

    58 min
  8. What the Top 1% of Operators See That Others Miss

    21 JANV.

    What the Top 1% of Operators See That Others Miss

    Most leaders talk about strategy. Few talk about what actually breaks when portfolios scale. In this episode of INSIDE the Vendor Network, that gap gets exposed. Host Yovonne Kenny sits down with Brandon Hammond, Director of Community Asset Management at Invitation Homes, to unpack what experienced operators really focus on in their first 90 days — and why leadership, people, and field truth matter more than dashboards alone. Brandon shares lessons from more than 20 years across SFR, multifamily, student housing, brokerage, and large-scale renovation programs, including leading teams through hyper-growth, layoffs, and operational change. His proudest result: driving employee turnover down below 7% annually by putting people first. This episode is a real look at how strong operators think, how partnerships are built, and why authenticity isn’t soft — it’s strategic. What You’ll Learn in This Episode -What seasoned operators evaluate first in a new leadership role -Why being in the field changes how assets and performance are understood -What breaks first when portfolios scale too fast -How people-first leadership impacts resident experience and NOI -Why speed, cost, and quality can’t all be optimized at once -What great operator–vendor partnerships actually look like -Why authenticity became Brandon’s most important leadership habit Follow INSIDE The Vendor Network™, an EverResi™ Media Original Series LinkedIn: https://www.linkedin.com/company/inside-the-vendor-network/?viewAsMember=true Facebook: https://www.facebook.com/profile.php?id=61583086234973 👉 Like, subscribe, and share this episode with someone leading teams, managing assets, or working in the SFR & BTR ecosystem. 🎧 New episodes drop weekly — follow on YouTube, Spotify, and Apple Podcasts to stay ahead of the vendors and operators shaping the future of rental housing. Timestamps 00:00 – Trailer 01:03 – Episode Introduction And Brandon Background 08:00 – Learning the business from the ground up 18:45 – What breaks first when portfolios scale 30:15 – Speed vs cost vs quality in renovations 40:20 – Reducing employee turnover below 7% 49:00 – How operators should think about vendor partnerships 01:09:20 – Authenticity as a leadership advantage 01:13:30 – Final takeaways #InsideTheVendorNetwork #RealEstatePodcast #SFR #BTR #PropertyManagement #AssetManagement #Leadership #ResidentExperience #VendorPartnerships

    1 h 14 min
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À propos

INSIDE The Vendor Network™ is the first podcast specifically dedicated to the people, partnerships & solutions shaping the Single-Family Rental (SFR) and Build-to-Rent (BTR) industries. Each week, host Yovonne Kenny goes beyond the surface with vendors, solution providers, manufacturers, and operators to uncover real stories of growth, innovation, and resilience while learning about how they add value in the industry. From scaling and hiring to branding, trust, and resident experience, conversations dive into both challenges and wins—because it’s rarely just black and white. This isn’t another generic Q&A; it’s about clarity in vendor-operator relationships and adding color to the people behind them—their products & services, their impact & journeys. Whether you’re an owner, operator, vendor, or investor, Inside The Vendor Network delivers insights and authentic perspectives that drive stronger partnerships and results. New episodes air every Wednesday.

Informations

  • Création
    Yovonne Kenny
  • Années d’activité
    2025 - 2026
  • Épisodes
    23
  • Site web de l’émission
    INSIDE The Vendor Network™
  • Fournisseur