88 épisodes

Here’s how to startup. Even when the world goes topsy-turvy.

From one home office to another, Zendesk leaders chat with founders, CEOs, and makers on their startup journey. There’s rule-flipping, new dogma and recycling failure into growth.

Plus, why customer experience is at the heart of success, as told by people who know unpredictability inside out. (That seems pretty helpful right now.)

Sit Down Startup Adam O'Donnell

    • Affaires
    • 5,0 • 1 note

Here’s how to startup. Even when the world goes topsy-turvy.

From one home office to another, Zendesk leaders chat with founders, CEOs, and makers on their startup journey. There’s rule-flipping, new dogma and recycling failure into growth.

Plus, why customer experience is at the heart of success, as told by people who know unpredictability inside out. (That seems pretty helpful right now.)

    [$400M raised] FLYR Labs’s Founder, Alex Mans: journey to product-market fit

    [$400M raised] FLYR Labs’s Founder, Alex Mans: journey to product-market fit

    Welcome to the latest episode of Sit Down Startup, where host Adam O'Donnell explores FLYR Labs’ founder and CEO Alex Mans' meteoric rise with $400M raised, #boom!
    Transitioning from a consumer-focused model predicting ticket prices to a B2B powerhouse, they're now strategically collaborating with airlines to optimize pricing. Adam and Alex discuss why pivoting to high-margin, recurring revenue streams with big companies was a game-changer for their business model.
    Also critical to success are the strong personal relationships FLYR Labs has forged with airline C-suite executives, key in securing lucrative contracts. Finally, Adam and Alex tackle the criticism airlines face for poor data management and how FLYR Labs' machine learning solutions are setting new industry standards.

    Don't miss this high-altitude discussion!

    Apply to the Zendesk for Startups program. Qualifying startups can use Zendesk six months for free. Click to learn more: https://www.zendesk.com/lp/startup-partner/?ref=gen&partner_account=0016R00003GUn7OQAT

    • 38 min
    [$80M+ raised] THAT Product-market fit moment: Avoid the analysis trap; Shippo’s Founder, Laura Behrens Wu

    [$80M+ raised] THAT Product-market fit moment: Avoid the analysis trap; Shippo’s Founder, Laura Behrens Wu

    In this episode of Sit Down Startup, join Laura Behrens Wu, founder of the multimillion-dollar shipping platform Shippo, as she reveals the pivotal moments that led to staggering growth and product-market fit success. Discover Shippo's journey using customer retention tactics (8:12), an API-first strategy (13:33), and conquering the Shopify App Store with a savvy inbound marketing approach (00:35:15). Listen to this interview for a deep dive into the game-changing approaches Shippo took to thrive in the competitive e-commerce space.

    Apply to the Zendesk for Startups program. Qualifying startups can use Zendesk six months for free. Click to learn more: https://www.zendesk.com/lp/startup-partner/?ref=gen&partner_account=0016R00003GUn7OQAT

    • 41 min
    Trulia’s Founder; product-market-fit journey with Sami Inkinen

    Trulia’s Founder; product-market-fit journey with Sami Inkinen

    In the latest episode of Sit Down Startup, uncover Sami Inkinen's entrepreneurial journey, [00:11:28] beginning with how seizing the opportunity in his 20s set the stage for a phenomenal career. Sami shares his groundbreaking strides in [00:19:51] revolutionizing residential real estate with interactive maps, helping Trulia achieve an unparalleled product-market fit. Venturing into health tech, [00:36:53] Sami discusses Virta Health's mission to reverse diabetes through nutrition, not pharmaceuticals. This episode is nothing short of a masterclass in unwavering commitment, diving headfirst into entrepreneurship, and fostering a genuine passion for success in work. Host Adam O'Donnell steers this insightful conversation to inspire and equip startup founders on their journey to market fit.

    Apply to join the Zendesk for Startups program and use Zendesk free for six months. Provide your customers with exceptional customer experiences from day one: https://www.zendesk.com/lp/startup-partner/?ref=gen&partner_account=0016R00003GUn7OQAT

    • 42 min
    Failed startup to $98M raised; Thoropass’s Founder, Sam Li shares their product-market-fit journey

    Failed startup to $98M raised; Thoropass’s Founder, Sam Li shares their product-market-fit journey

    Sam Li, co-founder and CEO of Thoropass, has a rich background. His perspective on achieving product-market fit as a startup founder is rooted in resourcefulness, curiosity, and adaptability. Here are some cool parts of the episode to check out!

    (00:02:18) Navigating Rookie Mistakes as a Founder
    (00:07:48) The Importance of Intellectual Honesty in Pivoting
    (00:12:36) Discovering Customer Pain Points for Product Market Fit
    (00:19:50) Framework Thinking and Curiosity: Sam Li's Superpowers

    Apply to join the Zendesk for Startups program and use Zendesk free for six months. Provide your customers with exceptional customer experiences from day one: https://www.zendesk.com/lp/startup-partner/?ref=gen&partner_account=0016R00003GUn7OQAT

    • 22 min
    [$163M raised] Knowing you’ve hit product-market fit; Redpanda’s Founder, Alex Gallego

    [$163M raised] Knowing you’ve hit product-market fit; Redpanda’s Founder, Alex Gallego

    In this insightful episode, Red Panda's founder, Alex Gallego, embarks on a comprehensive exploration of the entrepreneurial journey.
    [00:02:33] He reveals the intertwining of personal struggles and leadership challenges, while advocating for a more supportive startup community.
    [00:10:36] Alex unpacks his ever-evolving CEO priorities; from achieving product-market fit in the early stages to focusing on team recruitment and understanding market structure later on.
    [00:18:49] He underscores the critical importance of a remarkable Developer Experience in tech product development. Citing Red Panda's embrace by Fortune 1000 companies and governments, he emphasizes the pivotal role of swift and efficient software installation. Tune in for a deep-dive into leadership resilience, strategic CEO priorities, and the undeniable value of heightening user experience.

    • 22 min
    [$100M+ raised] How to get product-market fit validation without an MVP

    [$100M+ raised] How to get product-market fit validation without an MVP

    Sit Down Startup is back with Arjun Narayan, founder of Materialize, who shares how they nearly hit product-market fit before their MVP was ready! Host Adam O'Donnell dives into Arjun's journey from India to raising $100M+ (1:40) and revolutionizing real-time data processing with Materialize (00:45). Founders will appreciate the dialogue on tech database funding and the role of investor expertise (16:16). Tune in for more!

    Shoutout to this episode's partners Capchase and FounderPass!

    Capchase - non-dilutive growth financing solution for SaaS companies. Email Ian.Garrett@capchase.com and mention this podcast to get 10% off.

    FounderPass is the perk and discount platform for startups, giving over $1million of discounts on software, tools and business services. Click here for more.

    • 28 min

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