AlteaTalks

Altea Insurance
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Welcome to AlteaTalks, your source for insightful discussions on the latest UK health and social care developments. With over 30 years of frontline experience in healthcare insurance litigation, Will Marshall, Altea's Head of Legal and Risk Management, leverages his extensive knowledge to engage in deep conversations with leading health and care professionals, regulators, and legal experts. Join Will and guests as they get to the heart of the hottest topics affecting the UK's health and social care sectors today. AlteaTalks – where knowledge meets conversation. If you'd like to talk to Will and the team at Altea about any of the topics or how we might be able to support your business, send us an email at hello@alteainsurance.com

  1. S2 E11 The Bias Conversation | What Every Practitioner Needs to Know

    23/12/2025

    S2 E11 The Bias Conversation | What Every Practitioner Needs to Know

    In this episode, we sit down with researcher and tattoo artist Brooklyn Bond to unpack how unconscious bias shapes every corner of the beauty and aesthetics sector. From appearance-based assumptions to LGBTQ+, neurodiversity, racial, religious, age and disability bias, Brooklyn reveals how snap judgements can influence consultations, impact effective communication and damage client trust. She shares practical, client-led strategies designed to break old habits, enhance self-awareness, build resilience and deliver safer, more inclusive care in an increasingly diverse industry.   Resources: Altea Insurance https://www.alteainsurance.com/ Follow us on LinkedIn https://www.linkedin.com/company/altea-insurance/

    36 min
  2. S2 E10 From Compliance to Confidence | Using the Good Governance Review to drive quality and patient safety

    03/12/2025

    S2 E10 From Compliance to Confidence | Using the Good Governance Review to drive quality and patient safety

    In this episode, we welcome back Josie Winter, Clinical Lead of Advanced Clinical Solutions and creator of the Good Governance Review, the innovative digital tool that helps health and care providers assess their quality, safety, and compliance. Ahead of the Review's exclusive rollout to Altea customers, Josie explains why effective governance focuses on people, culture, and continuous improvement rather than simple checklists. The conversation highlights how strong leadership, clear structures, and evidence-based practice can enhance accountability, build trust, and improve outcomes for both patients and staff.   Resources: Altea Insurance https://www.alteainsurance.com/ Follow us on LinkedIn https://www.linkedin.com/company/altea-insurance/   *Disclaimer: The information contained in this podcast is not intended to represent a complete analysis of the topics presented and is provided for information purposes only. The views expressed are personal to Josie Winter and Will Marshall and do not necessarily represent the views of Advanced Clinical Solutions or Altea. The content of this podcast is not intended as legal or specific risk or insurance advice and no responsibility can be accepted for any reliance placed upon it. Independent legal, risk or insurance advice should always be obtained before applying any information to particular circumstances.

    36 min
  3. S2 E9 From Clinic to Community | The Growing influence of Acupuncture in UK Healthcare

    29/10/2025

    S2 E9 From Clinic to Community | The Growing influence of Acupuncture in UK Healthcare

    In this episode we're joined by Alex Jacobs, CEO of the British Acupuncture Council and a practising acupuncturist. Tune in to learn why these are exciting times for Acupuncture in the UK as it looks to play an increasingly prominent role in delivering efficacious and cost-effective primary care. Alex shares the story behind professional regulation, highlights the enhanced patient safety benefits of proper training, and describes how closer collaboration with the NHS is helping more people benefit safely from this long-respected form of medicine. Resources: Altea Insurance https://www.alteainsurance.com/ Follow us on LinkedIn https://www.linkedin.com/company/altea-insurance/   *Disclaimer: The information contained in this podcast is not intended to represent a complete analysis of the topics presented and is provided for information purposes only. The views expressed are personal to Alex Jacobs and Will Marshall and do not necessarily represent the views of the British Acupuncture Council or Altea. The content of this podcast is not intended as legal or specific risk or insurance advice and no responsibility can be accepted for any reliance placed upon it. Independent legal, risk or insurance advice should always be obtained before applying any information to particular circumstances.

    33 min

  4. 30/09/2025

    S2 E8 Choice, Control and Community | What Good Social Care Really Looks Like

    Beyond the care home stereotype lies a sector that's busy transforming lives through innovation and ambition. We are delighted to be joined this month by Professor Vic Rayner OBE, CEO of the National Care Forum, and a leading international authority on the care sector. Tune in for a wide-ranging and fascinating discussion that encompasses fair funding battles, technology's exciting potential, the army of unpaid carers delivering a "second NHS," and why urgent reform is needed while awaiting the Casey Commission's 2026 recommendations.   Resources: Altea Insurance https://www.alteainsurance.com/ Follow us on LinkedIn https://www.linkedin.com/company/altea-insurance/   *Disclaimer: The information contained in this podcast is not intended to represent a complete analysis of the topics presented and is provided for information purposes only. The views expressed are personal to Vic Rayner and Will Marshall and do not necessarily represent the views of the National Care Forum or Altea. The content of this podcast is not intended as legal or specific risk or insurance advice and no responsibility can be accepted for any reliance placed upon it. Independent legal, risk or insurance advice should always be obtained before applying any information to particular circumstances.

    59 min
  5. S2 E7: Inside Ireland's Healthcare Revolution | Courts, Cosmetics and Care

    22/07/2025

    S2 E7: Inside Ireland's Healthcare Revolution | Courts, Cosmetics and Care

    In this episode, Aislinn O'Shea, Senior Associate at Mason Hayes and Curran gives us the inside track on some of the hottest topics affecting healthcare litigation in Ireland today. She reveals how Ireland's new court practice directions are transforming medical negligence cases, potentially shaving  years off resolution times and slashing legal costs. She explores the underground aesthetic industry that is affecting patient safety and explains how upcoming home care regulations may impact the Irish care sector and potentially force smaller providers out of business.   Resources: Altea Insurance https://www.alteainsurance.com/ Follow us on LinkedIn https://www.linkedin.com/company/altea-insurance/   *Disclaimer: The information contained in this podcast is not intended to represent a complete analysis of the topics presented and is provided for information purposes only. The views expressed are personal to Aislinn O'Shea and Will Marshall and do not necessarily represent the views of Mason Hayes & Curran or Altea. The content of this podcast is not intended as legal or specific risk or insurance advice and no responsibility can be accepted for any reliance placed upon it. Independent legal, risk or insurance advice should always be obtained before applying any information to particular circumstances.

    42 min
  6. S2 E6: From Botox to AI: Understanding Products Liability in Modern Healthcare

    25/06/2025

    S2 E6: From Botox to AI: Understanding Products Liability in Modern Healthcare

    Products liability law hits healthcare professionals harder than most realise. Any involvement in the supply of a defective medical device or cosmetic product that causes harm to the recipient risks potential exposure to legal liability, even when the professional has no idea anything is wrong. Leading Products Liability lawyer David Kidman from Simmons & Simmons, joins us this episode to share key insights into the legal landmines facing doctors, clinics, and aesthetic practitioners, and to provide top practical tips to guide practitioners operating in this increasingly complex regulatory environment. Resources: Altea Insurance https://www.alteainsurance.com/ Follow us on LinkedIn https://www.linkedin.com/company/altea-insurance/ *Disclaimer: The information contained in this podcast is not intended to represent a complete analysis of the topics presented and is provided for information purposes only. The views expressed are personal to David Kidman and Will Marshall and do not necessarily represent the views of Simmons & Simmons or Altea. The content of this podcast is not intended as legal or specific risk or insurance advice and no responsibility can be accepted for any reliance placed upon it. Independent legal, risk or insurance advice should always be obtained before applying any information to particular circumstances.

    54 min
  7. S2 E5 Beyond Blame | effective healthcare investigations that drive learning and enhance safety

    27/05/2025

    S2 E5 Beyond Blame | effective healthcare investigations that drive learning and enhance safety

    In this episode, Karen Matthews-Shard, Group Clinical Director at global healthcare giant Acacium Group, joins AlteaTalks to guide us through one of healthcare's most valuable and sensitive processes: the methodical investigation of adverse clinical incidents. Drawing from four decades of nursing experience across both UK and US systems, Karen explains how a combination of accountability, a supportive culture where staff feel secure reporting mistakes and an evidence-led, forensic approach to investigating root causes helps health and care providers learn from devastating incidents and implement system-wide improvements to patient safety. Resources: Altea Insurance https://www.alteainsurance.com/ Follow us on LinkedIn https://www.linkedin.com/company/altea-insurance/   *Disclaimer: The information contained in this podcast is not intended to represent a complete analysis of the topics presented and is provided for information purposes only. The views expressed are personal to Karen Matthews-Shard and Will Marshall and do not necessarily represent the views of Acacium Group or Altea. The content of this podcast is not intended as legal or specific risk or insurance advice and no responsibility can be accepted for any reliance placed upon it. Independent legal, risk or insurance advice should always be obtained before applying any information to particular circumstances.

    42 min
  8. S2 E4 Honest Talk: Destigmatising Medical Inquests

    16/04/2025

    S2 E4 Honest Talk: Destigmatising Medical Inquests

    Healthcare lawyer Charlotte Ellis demystifies inquests in this month's episode. Drawing on decades of experience, she explains coronial proceedings in clinical settings and what professionals face when testifying. Charlotte shares practical wisdom on crafting effective witness statements, handling family tensions, and turning inquests from frightening ordeals into opportunities for meaningful systemic change and patient safety improvements.   Resources: Altea Insurance https://www.alteainsurance.com/ Follow us on LinkedIn https://www.linkedin.com/company/altea-insurance/   *Disclaimer: The information contained in this podcast is not intended to represent a complete analysis of the topics presented and is provided for information purposes only. The views expressed are personal to Charlotte Ellis and Will Marshall and do not necessarily represent the views of DWF Law LLP or Altea. The content of this podcast is not intended as legal or specific risk or insurance advice and no responsibility can be accepted for any reliance placed upon it. Independent legal, risk or insurance advice should always be obtained before applying any information to particular circumstances.

    58 min
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Ratings & Reviews

5
out of 5
3 Ratings

About

Welcome to AlteaTalks, your source for insightful discussions on the latest UK health and social care developments. With over 30 years of frontline experience in healthcare insurance litigation, Will Marshall, Altea's Head of Legal and Risk Management, leverages his extensive knowledge to engage in deep conversations with leading health and care professionals, regulators, and legal experts. Join Will and guests as they get to the heart of the hottest topics affecting the UK's health and social care sectors today. AlteaTalks – where knowledge meets conversation. If you'd like to talk to Will and the team at Altea about any of the topics or how we might be able to support your business, send us an email at hello@alteainsurance.com

Information

  • Creator
    Altea Insurance
  • Years Active
    2024 - 2025
  • Episodes
    27
  • Rating
    Clean
  • Copyright
    © Altea Insurance 2024
  • Show Website
    AlteaTalks