BISCUSSIONS

BIS Services

Bringing honest conversations from the voices behind neurorehabilitation. Each episode will feature a BIScussion with someone new; clients, CRAs, case managers, families, psychologists, OTs, solicitors and anyone else in the neurorehab sphere. In each episode we will dive into a different topic, be it lived experience, culture, boundaries, fatigue, research, or the realities, challenges and insights that shape the work we do at BIS Services and beyond. Real conversations, real experiences, and real opportunities to connect and learn from each other. Have something to say? Come and have a BIScussion with us.

Episodes

  1. A Journey Through Cognitive Rehabilitation: Spotlight on Eky Popat

    6 MAR

    A Journey Through Cognitive Rehabilitation: Spotlight on Eky Popat

    Eky Popat's Journey: From Rehab Assistant to Operations Director at BIS Services Natalie Mackenzie introduces Biscussions and spotlights Eky Popat, BIS Services' operations director and registered manager, exploring her 15-year journey in brain injury rehabilitation. Eky shares studying psychology and child psychology, realising school work felt too routine, and applying widely before joining BIS as a rehab assistant after a relaxed coffee-shop interview with Natalie and Clive. She describes being thrown in at the deep end, shadowing clients, and gaining confidence when trusted to cover Natalie's caseload. Eky recounts progressing from CRA to team lead and into operations, developing policies and a staff handbook, and completing the Certified Brain Injury Specialist (CBIS) accreditation in 2017. She discusses adapting operations during COVID, taking on registered manager responsibilities in 2022 alongside Level 5 study and personal challenges, and emphasises trust, mentoring, self-belief, and overcoming imposter syndrome.

    24 min
  2. Welcome To BIScussions.

    TRAILER

    Welcome To BIScussions.

    Natalie Mackenzie, founder and cognitive rehabilitation therapist at The BiS Services, and Eky, operations and registered manager, introduce "BIScussions," a podcast focused on brain injury support, community-based cognitive rehabilitation, and raising industry standards. Marking The BIS Services' 20th anniversary since its 2006 founding, they describe the organisation's growth and its consistent people-first ethos amid sector changes. The podcast targets case managers, solicitors, support workers, rehab assistants, clients, and families, addressing the "postcode lottery" of care by exploring what works, the distinct role of cognitive rehabilitation assistants, and operational challenges like regulation, recruitment, and quality pressures. Episodes will feature experts and real client/family voices, cover assessments and evidence for funding, highlight key soft skills, and share honest reflections, with links to subscribe and access resources online and on social platforms.

    5 min
  3. Celebrating 20 Years of BIS Services & Why We Started

    28 FEB

    Celebrating 20 Years of BIS Services & Why We Started

    Ep. 1: Celebrating 20 Years of BIS Services & Why We Started   In the first episode of BIScussions, Natalie introduces BIS Services and launches the podcast to mark the company's 20th year since being founded in 2006. She shares how BIS began after the brain injury charity she worked for became insolvent, leading her and co-founder Clive Jarrett to quickly set up Brain Injury Support and continue services for existing clients. The conversation reflects on BIS's growth from early local authority work with acquired brain injuries and neurological conditions to expanding into litigation, and on how regulation and compliance have changed over time while the company's ethos and values have remained central. They discuss the scale of today's team, the behind-the-scenes operational work, challenges in the sector including uneven provision, COVID, and regulatory pressures, and what they believe sets BIS apart: specialist training, competency-based standards, supervision, quality assurance, and leaders who still carry client caseloads.   00:00 Welcome to BIScussions 00:56 Why Start the Podcast 01:56 Founding BIS in 2006 02:48 Charity Collapse to Startup 04:34 People First Ethos 05:07 Growing Into Neuro Rehab 06:28 How the Landscape Changed 07:24 Values and Culture Today 08:05 Behind the Scenes Operations 10:27 Advocacy and Support Gaps 11:35 COVID and Team Resilience 12:37 Pressure and Regulation 13:38 Not a Care Agency 14:19 Values and Training Edge 15:50 Supervision and Quality Checks 16:37 Leaders Still Do Client Work 18:32 Learning From Mistakes 20:04 Business Growth and Strategy 21:10 BIS as a Family 21:54 Network and Future Episodes

    24 min

Trailer

5
out of 5
9 Ratings

About

Bringing honest conversations from the voices behind neurorehabilitation. Each episode will feature a BIScussion with someone new; clients, CRAs, case managers, families, psychologists, OTs, solicitors and anyone else in the neurorehab sphere. In each episode we will dive into a different topic, be it lived experience, culture, boundaries, fatigue, research, or the realities, challenges and insights that shape the work we do at BIS Services and beyond. Real conversations, real experiences, and real opportunities to connect and learn from each other. Have something to say? Come and have a BIScussion with us.

Information

  • Creator
    BIS Services
  • Years Active
    2K
  • Episodes
    3
  • Rating
    Clean
  • Copyright
    © 2026
  • Show Website
    BISCUSSIONS