Clinical Communication

Ben Whybrow
  • 5.0 (7)
  • Medicine
  • Updated weekly

Clinical Communication is a video or audio resource for any healthcare clinicians wanting to have easier and better conversations with the people in front of them. Hosted by Ben Whybrow, Clinical Communication Skills Educator and Specialist Physiotherapist. This resource provides simple and practical advice for any clinician of any experience, that can lead to better outcomes.

  1. 9 hr ago

    Communication Clinic #2– Is It Ok To Use Clinical White Lies?

    Welcome to this new type of episode where I take other clinicians communication queries and discus them to help fellow clinicians with similar dilemmas. If you’ve got questions that you’d like help with (and are happy to be recorded) then do let me know! On this episode I am joined by Suki, who is a Physiotherapist originally from Serbia and now working in the USA, we discuss: (00:00:00) – Introduction (00:02:07) – Can We Use Clinical White Lies? & Cultural Differences (00:18:30) – How To Manage Cultural Expectations For Passive Treatment (00:24:00) – Chunking & Checking (00:24:46) – Where’s The Line Between A Simple Explanation And A Lie? (200:8:30) – Addressing Difficult Beliefs (00:34:30) – Should Clinical Discussions Change If Patients Want The Blunt Truth (00:40:30) – Saying “I Don’t Know” In Practice (00:43:50) – Reframing Pain Without Upsetting The Patient (00:59:15) – What Words Has Ben Removed From Explanations (01:04:30) – How Much Uncertainty Can We Show Before Losing Patient Confidence? (01:06:00) – How To Stay Calm When Saying “I Don’t Know” (01:09:50) – How Much Credit Should Clinicians Claim When Patients Improve? (01:12:35) – How To Explain To Someone Why They Got Better (01:15:30) - Reflections   You can see Ben at the North East Musculoskeletal Society(NEMS) Conference on Saturday 19th of September in Durham. https://www.eventbrite.co.uk/e/north-east-musculoskeletal-conference-2026-tickets-1981008464645 If you’d like to take part in an episode or know more youcan find Ben on LinkedIn and Instagram @bwhybrowphysio or email clinicalcommunication@outlook.com

  2. 16 Aug

    Communication Clinic #1 – How To Avoid Over-Explaining & Info Dumping

    Welcome to this new type of episode where I take other clinicians communication queries and discus them to help fellow clinicians with similar dilemmas. If you’ve got a query that you’d like help with (and are happy to be recorded) then do let me know! On this episode I am joined by Carol who is a soft tissuetherapist and personal trainer to discuss the following queries: (00:00) – Introduction (03:40) – What Is Info Dumping? (06:35) – Controlling The Need To Correct Every Belief (14:35) – Managing Catastrophising Beliefs (20:10) – Knowing When To Discuss Beliefs (41:22) – Carol’s Hardest Conversations   You can see Ben at the North East Musculoskeletal Society(NEMS) Conference on Saturday 19th of September in Durham. https://www.eventbrite.co.uk/e/north-east-musculoskeletal-conference-2026-tickets-1981008464645 If you’d like to take part in an episode or know more youcan find Ben on LinkedIn and Instagram @bwhybrowphysio or email clinicalcommunication@outlook.com

  3. 9 Aug

    How To Discuss Erythromelalgia & Support Those With It with Jen Proudler

    This is a different episode to usual, as for the first time ever rather than a clinician I am joined by someone with a very rare condition. On this episode I am joined by Jen who has a diagnosis of thevery rare painful neurovascular condition Erythromelalgia and reached out to me to arrange this episode where we discuss:   (00:00:00) – What Is Erythromelalgia? (00:02:08) – How It Feels Having A Very Rare Condition (00:04:38) – Jen’s Journey Before & After Diagnosis (00:43:50) – What Jen Would Have Changed About Her Journey (00:51:40) – What Were The Best Conversations Jen Had   You can see Ben at the North East Musculoskeletal Society(NEMS) Conference on Saturday 19th of September in Durham. https://www.eventbrite.co.uk/e/north-east-musculoskeletal-conference-2026-tickets-1981008464645 You can find Ben on LinkedIn and Instagram @bwhybrowphysioor email clinicalcommunication@outlook.com You can contact Ben on the above if you’d like to speak withJen

  4. 2 Aug

    How To Talk To Young Athletes & Their Parents with Angela Jackson

    Conversations with young athletes and their parents can lead to a range of difficult topics related to recovery, performance or even changing sport entirely. On this episode Ben is joined by Angela Jackson, YoungAthlete Consultant Physiotherapist, where they discuss: (00:00:00) – How To Motivate Teenagers (00:04:20) – At What Ages Can Sport Become More Serious ForKids? (00:11:07) – How To Discuss Expectations For Late Development (00:14:20) – Childrens & Parents Reactions To RecoveryExpectations (00:21:50) – Ages That Children Can Grasp Complex Ideas (00:24:05) – Managing Different Parent & Child Interests (00:29:40) – Encouraging Choice With Children (00:31:34) – Knowing How Much To Involve The Parent (00:33:40) – How To Manage Interrupting Parents (00:37:03) – Managing Fear Of Not Being Able To Return To Play (00:47:16) – Breaking News Of Recovery Time (00:55:40) – Angie’s Hardest Clinical Conversation (01:02:30) – The Future Of Conversations With Young Athletes   You can see both Ben & Angie at the North East MusculoskeletalSociety (NEMS) Conference on Saturday 19th of September in Durham. https://www.eventbrite.co.uk/e/north-east-musculoskeletal-conference-2026-tickets-1981008464645 You can find Angie on LinkedIn and Instagram @angiejphysio Her website for all resources and courses is: https://kidsback2sport.com/ You can find Ben on LinkedIn and Instagram @bwhybrowphysio

  5. 28 Jul

    The Art Of Behavioural Experiments

    Experiences are often much more powerful for influencing beliefs and understanding that words and descriptions. Behavioural experiments give you an option to achieve this. But what does this mean? How should we go about doing them? This brief episode covers how. You can see Ben at: North East Musculoskeletal Society (NEMS) Conference Durham - Saturday September 19th 2026 https://www.eventbrite.co.uk/e/north-east-musculoskeletal-conference-2026-tickets-1981008464645 Therapy Show Birmingham - Wednesday November 25th 2026 https://www.therapyshow.co.uk/

  6. 5 Jul

    What Really Changes Behaviour with Orla O’Doherty

    Most clinicians are in the business of behaviour change,whether that’s with patients or members of staff. A task that often sounds easy, but can be very difficult at times. But what really changes behaviour? Do previous theories need to change with evolving evidence? On this episode Ben is joined by Orla O’Doherty, Behaviour Change Specialist & Educator where they discuss: (00:00) – Do We Have Too Many Behaviour Change Experts? (02:20) – The Lack Of Evidence For The Stages Of ChangeModel (07:21) – Evidence Based Behaviour Change Models (10:15) – Do We Rely On Motivation To Change Behaviour Too Much? (12:58) – Can We Overcomplicate Behaviour Change? (17:23) – Making Habit Plans & Behavioural Goals (21:58) – Why Have Habits Not Gained As Much Interest Clinically? (26:52) – Starting vs Maintaining Behaviour (30:21) – Orla’s Hardest Clinical Conversations (33:16) – When It’s Not The Right Time To Discuss BehaviourChange (36:41) – The Future Of Behaviour Change (41:20) – Where To Find Orla   You can find Orla on LinkedIn & Instagram @thecliniccoach Her website is: cliniccoach.co.uk   Stages Of Change Paper Mentioned: https://onlinelibrary.wiley.com/doi/epdf/10.1111/j.1360-0443.2005.01139.x EAST Framework: https://thedecisionlab.com/reference-guide/management/east-framework COM-B Framework: https://www.com-b.org/   You can find Ben on LinkedIn or Instagram @bwhybrowphysio You can email in questions to clinicalcommunication@outlook.com

  7. 27 Jun

    The Essentials Of Explanation with Matt Phillips (STA Clinician Podcast)

    What can make explanations more memorable? How do you ensure the person in front of you has understood it as you intentioned? When is the right time to explain?   This is a different episode to usual as it is a recording from a recent episode of The STA Clinician podcast with Matt Phillips and myself where we are talking all about explanations and more, including:   (00:00) - Introduction (08:45) – The Validating Aspect Of Diagnosis (13:33) – The Key First Steps (21:19) – The Importance of Timing Explanations (25:45) – Keeping Explanations Simple & Relatable (37:02) – Checking Understanding (45:17) – Explanations & Neurodiversity (47:34) – Most Memorable Clinical Communication Episodes   You can find Matt Phillips across various social media sites @mattphillipsedu The STA Podcast is available wherever you get your podcasts. You can find Ben on LinkenIn or Instagram @BWhybrowPhysio You can email in to clinicalcommunication@outlook.com

  8. 9 Jun

    How To Teach To Patients, Students & Colleagues 2 with Kate Purcell

    Last year, one of the most downloaded episodes was not on communicating about a specific condition or approach, but on how to teach. Something all clinicians have to do but often receive little to no training on how to do it. Cleary there was an appetite for this topic, so we’ve recorded a part two! On this episode Ben is re-joined by Kate Purcell, Advanced Practice Physiotherapist, former lecturer and with fellowship to the Higher Education Academy. Where they discuss: (00:00) – Was Kate Surprised How Successful Our Last EpisodeWas? (04:40) – Learning From Doing (08:05) – Does The Patient Need To Want To Learn? (10:36) – Creating Psychological Safety In Learning (17:28) – How To Teach When They Don’t Agree (29:23) – How To Discuss Uncertainty (35:19) – Does Knowing About Medical Bias Change Practice? (38:00) – Should Teaching Change With Social Media? (44:33) – What If Someone Wants To Record? (48:24) – Making Learning More Visible In Practice (53:14) – Should Practice Guidelines Be More Specific OnEducation   You can find Kate Purcell on X & LinkedIn   You can find Ben across Social Media @BWhybrowPhysio or email clinicalcommunication@outlook.com   Where you can see Ben: North East Musculoskeletal Society Conference – September19th, Durham https://www.eventbrite.co.uk/e/north-east-musculoskeletal-conference-2026-tickets-1981008464645 Therapy Show – November 25th, Birmingham https://www.therapyshow.co.uk/

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Ratings & Reviews

5
out of 5
7 Ratings

About

Clinical Communication is a video or audio resource for any healthcare clinicians wanting to have easier and better conversations with the people in front of them. Hosted by Ben Whybrow, Clinical Communication Skills Educator and Specialist Physiotherapist. This resource provides simple and practical advice for any clinician of any experience, that can lead to better outcomes.

Information

  • Creator
    Ben Whybrow
  • Years Active
    2024 - 2026
  • Episodes
    88
  • Rating
    Clean
  • Copyright
    © Ben Whybrow
  • Show Website
    Clinical Communication

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