Consumer Friend

Consumer Friend
  • 5.0 (14)
  • EDUCATION
  • UPDATED FORTNIGHTLY

The Consumer Friend is a fun twist on Consumer Rights, aiming to train people on what their rights are when buying goods, services and digital content. www.ConsumerFriend.org.uk was started in July 2022 by a small team of Trading Standards professionals who passionately believe that understanding your rights is key to getting a better deal for everyone. A new podcast will be released every two weeks talking about an individual topic. Please let us know what you would like to hear about. 

  1. BONUS - WATT COULD GO WRONG

    03/03/2025

    BONUS - WATT COULD GO WRONG

    Episode Title: Bonus Episode – The Hidden Dangers of E-Bike and E-Scooter  Release Date: 3 March 2025 Host(s): Adam CarterLouise Baxter MBE (LouBax)Guest(s): Geraldine Cosh – Product Safety ExpertEpisode Summary: It’s the final episode of Season 4, and we’re wrapping up with a bonus episode that could literally save lives. In this special episode, Adam and LouBax introduce Consumer Friend’s latest campaign: Watt Could Go Wrong (yes, that’s WATT, as in electricity—shoutout to LouBax for the pun! 😉). This campaign raises awareness about the hidden dangers of e-bike and e-scooter battery fires and encourages everyone to Buy Safe, Charge Safe, Store Safe. To help us break it all down, we’re joined by Geraldine Cosh, a product safety expert with over 20 years of experience. Geraldine shares insider knowledge on why lithium-ion batteries are such a fire risk, how the laws around these products are struggling to keep up, and what businesses, landlords, and consumers need to do to stay safe. 🚲 E-bikes and e-scooters are great for the environment—but if their batteries overheat or fail, they can catch fire within seconds. The consequences can be devastating, especially for those living in flats or shared housing. 🔥 Did you know? Fires caused by e-bike and e-scooter batteries have tripled since 2020.Many incidents happen at night while charging—often with counterfeit or damaged batteries.Storage is just as important as charging—blocking a fire exit with an e-bike could be deadly.Whether you own an e-bike, e-scooter, or just charge electronics at home, this episode is a must-listen. Key Takeaways: ✅ Why e-bike and e-scooter battery fires are on the rise ✅ How to identify safe vs. unsafe batteries before you buy ✅ The real risks of modification kits and tampering ✅ Why buying from a reputable UK retailer matter ✅ Essential tips for safely charging and storing batteries ✅ What landlords and social housing providers can do to protect tenants Consumer Friend’s Call to Action: 🚨 Get Involved in the Watt Could Go Wrong Campaign! 🚨 All campaign materials, including posters, guides, and social media assets, are available now on our website. 📲 Download and share them today! → www.consumerfriend.org.uk/campaigns  🙌 Whether you’re a social housing provider, local authority, or a concerned consumer, help us spread the message and keep communities safe. Resources & Links: Watt Could Go Wrong Campaign Hub → Electrical Safety First Guide on Lithium-Ion Batteries → Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok

    25 min
  2. Keanu Reeves Is Not In Love With You - Becky Holmes

    24/02/2025

    Keanu Reeves Is Not In Love With You - Becky Holmes

    Episode Title: Exploring Romance Fraud with Becky Holmes Release Date: 24 Feb 25 Host(s): Adam CarterLouise Baxter MBE (LouBax)Guest: Becky Holmes – Author of Keanu Reeves Is Not in Love with You THE LAST EPISODE OF SERIES 4!!!! -ALTHOUGH WE HAVE A BONUS POD OUT AT END OF FEB Episode Summary: What happens when online romance isn’t what it seems? In this episode of the Consumer Friend Podcast, Adam Carter and LouBax sit down with Becky Holmes, author of Keanu Reeves Is Not in Love with You, to explore the realities of online deception and romance fraud. Becky is known for her sharp wit and hilarious online interactions with fake profiles posing as celebrities, but behind the comedy is a serious message—romance fraud is on the rise, and victims are often blamed rather than supported. 🔥 What’s Inside This Episode? How Becky started her scambaiting journey during lockdown.The psychology behind romance fraud—why do people fall for it?The danger of victim-blaming in fraud cases.How criminals use fake celebrity profiles to manipulate victims.The role of AI in modern fraud—is it making deception even easier?Practical tips to help protect yourself or a loved one from online fraud. Key Takeaways: ✅ Romance fraud is a form of coercive control—it’s not just about money, but emotional manipulation. ✅ The media often blames victims, which discourages reporting and support. ✅ Fraudsters use psychological tactics to build trust and isolate victims. ✅ AI is changing the game, making fake profiles and deception more convincing than ever. ✅ Education and awareness are crucial to changing how society views fraud victims. Resources & Links: 📖 Get Becky Holmes' Book – Keanu Reeves Is Not in Love with You 👉 Amazon Link 🚔 Report Fraud or Get Support 👉 Action Fraud UK 🔍 Learn More About Consumer Rights & Fraud Prevention 👉 Consumer Friend Website  #RomanceFraud #ConsumerFriendPodcast #OnlineSafety #Scambaiting #NoBlameNoShame Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok

    42 min
  3. LoveSaid: Understanding Romance Fraud

    10/02/2025

    LoveSaid: Understanding Romance Fraud

    Release Date: 10 Feb 25 Host(s): Adam CarterLouise Baxter MBE (LouBax)Guest(s): Anna Rowe – Founder of LoveSaid and Catch the Catfish, romance fraud awareness campaignerEpisode Summary: In this powerful episode of the Consumer Friend Podcast, Adam and LouBax sit down with Anna Rowe, a leading voice in raising awareness about romance fraud. After experiencing it firsthand, Anna turned her trauma into action, creating Catch the Catfish and LoveSaid, two platforms dedicated to educating and supporting victims of online deception. Anna shares her story, shedding light on the manipulative tactics used in romance fraud, from emotional grooming to financial exploitation. The conversation highlights the psychological impact on victims, the growing role of AI in online deception, and why blaming victims needs to stop. Key Takeaways The Scale of Romance Fraud In 2023, over 7,660 cases of romance fraud were reported in England and Wales. Victims lost an average of £6,937, with the highest losses affecting those aged 65–74, averaging £13,123 per case. Anna’s Journey Anna shares her experience of being deceived by someone who created a completely fake identity.She explains how emotional grooming, love bombing, and coercion made her—and many others—become a victim.Understanding Romance FraudRomance fraud isn't just about financial loss—it’s a triple trauma: The loss of an intense, manipulated relationship.The realisation that the person never actually existed. The financial or emotional toll of the deception.Manipulation Tactics UsedLove bombing: Overwhelming attention and affection to create emotional dependency. Isolation: Cutting victims off from support networks.Guilt & control: Using fake crises (illness, financial trouble) to elicit sympathy and money.The Role of Artificial Intelligence (AI) in FraudAI is making deception more sophisticated, from deepfake video calls to voice cloning.Criminals now use AI tools to personalise their messages and create more convincing fake identities.Why Victim Blaming Must StopVictims often struggle with shame and self-doubt after being deceived.Instead of asking, “Why did they fall for it?”, we should ask, “How did someone manipulate them so effectively?”Resources & Links: LoveSaid – Support for Romance Fraud VictimsCatch the Catfish – Awareness & EducationConsumer Friend Website – Learn more about fraud awareness and consumer protection.Let’s break the stigma and start the conversation! 🎙️ Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok

    35 min
  4. Understanding Ombudsman Services with The Ombudsman Association

    27/01/2025

    Understanding Ombudsman Services with The Ombudsman Association

    Episode Title: The Role of Ombudsman Services with Donal Galligan Release Date: 27 Jan 25 Host(s): Adam CarterLouise Baxter MBE (LouBax)Guest(s): Donal Galligan – Chief Executive of the Ombudsman AssociationEpisode Summary: In this insightful episode of the Consumer Friend Podcast, Adam and Louise are joined by Donal Galligan, Chief Executive of the Ombudsman Association, to discuss the essential role of ombudsman services in providing fair redress for consumers. Donal dives into the complexities of the consumer redress landscape, highlighting how ombudsman schemes work to resolve disputes, identify systemic issues, and improve service delivery across sectors. He also discusses the Guide to Ombudsman Offices in the UK, an essential resource designed to help consumers navigate the often-confusing world of redress and find the right service for their needs. Whether you’ve encountered a tricky complaint, want to better understand ombudsman services, or are curious about the broader consumer landscape, this episode is packed with practical insights and advice. Key Takeaways: What Is an Ombudsman? Ombudsman services are independent organisations that investigate and resolve complaints between consumers and businesses. They offer a free, fair, and impartial alternative to court proceedings, focusing on what is reasonable and just.The Role of the Ombudsman Association The Ombudsman Association sets the standards for ombudsman schemes in the UK and Ireland. It ensures members adhere to criteria like independence, fairness, and accountability, helping to maintain trust in the system.Guide to Ombudsman Offices in the UK A valuable resource developed by the Ombudsman Association to help consumers and advisers find the right ombudsman service for their complaint. This guide is available online and simplifies access to contact details and key information.The Importance of Consumer Awareness Raising awareness about ombudsman services is crucial. Many consumers don’t know these services exist or how to use them. The podcast explores ways to bridge this gap and empower consumers to seek redress confidently.Resources & Links: Ombudsman Association WebsiteFind an OmbudsmanGuide to Ombudsman Offices in the UKConsumer Friend Website – Practical resources and tips for consumersSend us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok

    34 min
  5. Understanding Behaviour wiith Vic O’Farrell

    13/01/2025

    Understanding Behaviour wiith Vic O’Farrell

    Release Date: 13 Jan 2025 Host(s): Adam CarterLouise Baxter MBE (LouBax)Guest(s): Vic O’Farrell – Behavioural and Personality Expert, Founder of Queen of Behaviours Episode Summary: In this episode of the Consumer Friend Podcast, Adam and Louise are joined by Vic O’Farrell, also known as the Queen of Behaviours, to delve into the transformative power of DISC profiling. This personality and behavioural assessment tool can unlock insights into how we communicate, work, and build relationships. Vic explains the four core DISC traits—Dominance, Influence, Steadiness, and Compliance—and how they impact our daily interactions. Whether you’re trying to improve workplace dynamics, enhance customer relationships, or better understand yourself, DISC profiling offers practical, actionable benefits. Listeners will learn how understanding behavioural styles can lead to stronger teams, more empathetic communication, and personal growth. Vic also shares how businesses can use DISC to improve team performance and create more meaningful customer interactions. Key Takeaways: What Is DISC Profiling? DISC is a behavioural profiling tool that identifies four key traits: D (Dominance): Results-driven and action-focused I (Influence): Energetic and people-orientedS (Steadiness): Supportive and stability-focusedC (Compliance): Detail-oriented and analytical.Vic  provides a deep dive into how these traits manifest and how they shape our behaviours. Why DISC Matters By understanding DISC traits, individuals and organisations can improve communication, foster collaboration, and resolve conflicts more effectively.DISC in the Workplace Vic highlights how DISC profiling can help leaders and teams adapt their styles to create more cohesive, productive work environments.Self-Awareness and Personal Growth DISC isn’t just for organisations—it’s also a tool for self-discovery. By recognising your own strengths and challenges, you can better understand how to interact with others and thrive in your personal and professional life.Get Your Profile Done with Vic Interested in exploring DISC for yourself? Visit Queen of Behaviours to book a personalised session with Vic. Resources & Links: Queen of Behaviours – DISC Profiling with Vic O’FarrellConsumer Friend Website – For more consumer tips and resources.Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok

    36 min
  6. Top 5 Trading Standards Consumer Issues with Jemma Cox

    23/12/2024

    Top 5 Trading Standards Consumer Issues with Jemma Cox

    Release Date: 23 Dec 24 Host(s): Adam Carter Louise Baxter MBE (LouBax) Guest(s): Jemma Cox – Trading Standards Officer, Chartered Trading Standards Institute Lead Officer for Civil Law, and lecturer at Cardiff University Episode Summary: In this festive episode of the Consumer Friend Podcast, Adam and Louise sit down with Jemma Cox to discuss the top five consumer issues facing shoppers this Christmas. From secondhand cars to online shopping pitfalls, Jemma shares actionable advice to help listeners navigate the busy holiday season with confidence. The conversation ranges from spotting counterfeit products to dealing with rogue traders in the green energy sector. Whether you're buying gifts, furniture, or even a secondhand car, this episode is packed with insights to help you shop smarter and protect your rights. Key Takeaways: Furniture Purchases: Be cautious when buying furniture, especially in-store, where returns aren’t automatically guaranteed unless the retailer’s policy allows it. For online purchases, remember the 14-day cooling-off period unless the item is bespoke. Online Clothing Issues: Beware of inconsistent sizing and delivery mishaps. It’s the retailer’s responsibility to ensure your package arrives safely. Check for flexible return policies before making a purchase. Home Improvements and Green Energy Scams: Stick to reputable providers like TrustMark, and avoid cold callers promising energy savings or quick fixes. Always research businesses thoroughly before committing to home improvement projects. Car Servicing: Insist on clear evidence for suggested repairs. Jemma advises requesting part numbers and service details so you can compare quotes and avoid unnecessary costs. Secondhand Cars: The ROAR method is essential for used car purchases:  Research the car’s MOT history and seller reviews.Observe any warning signs during the test drive.Ask detailed questions and get answers in writing.Right to Reject if faults are found within the first 30 days.Resources & Links: Ask the Regulator – Shared Regulatory ServicesApple  SpotifyConsumer Friend Website – For detailed tips and consumer protection resources.Citizens Advice – Comprehensive guidance on consumer rights.TrustMark – Find reputable tradespeople for home improvements.MOT History Checker – Check the history of a secondhand car before purchase.This episode is packed with practical advice to keep your holiday shopping stress-free and informed. From all of us at Consumer Friend, have a Merry Christmas and a Happy New Year! 🎄  Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok

    46 min

  7. 09/12/2024

    GAMECHANGER – Empowering Renters and Landlords

    Episode Title: Simplifying Housing Issues with Jennifer Harris from Tenancy Deposit Scheme Release Date: 9 Dec 24 Host(s): Adam CarterLouise Baxter MBE (LouBax)Guest(s): Jennifer Harris – Head of Policy Research and Strategy at the Tenancy Deposit Scheme (TDS)Episode Summary: In this episode of the Consumer Friend Podcast, Adam and Louise sit down with Jennifer Harris, Head of Policy Research and Strategy at the Tenancy Deposit Scheme (TDS), to discuss their innovative new tool: the My Housing Issue Gateway. Navigating tenancy disputes and housing rights can be overwhelming for renters and landlords alike. The Housing Gateway is here to change that. Jennifer explains how this free, user-friendly tool provides tailored action plans, letter templates, and phone scripts to empower tenants and landlords to resolve issues effectively. From damp complaints to deposit disputes, this episode covers how the Gateway is transforming the rental landscape by making housing rights accessible to everyone. Whether you're a tenant facing a difficult landlord or a landlord looking to meet your responsibilities, this episode offers practical advice and insights you can use. Key Takeaways: The Housing Gateway: A free tool to help renters and landlords navigate tenancy issues with personalised action plans.Raising Awareness: Over 50% of tenants in England don’t know where to turn for help with housing problems. The Gateway aims to change that.Tailored Solutions: Users get customised advice, ready-to-use templates, and scripts to make resolving disputes less stressful.Empowering Tenants and Landlords: The Gateway helps bridge the communication gap, improving outcomes and raising standards across the rental market.Resources & Links: Tenancy Deposit Scheme (TDS) Website – For information on deposit protection and housing resources. TDS Charitable Foundation – Access the My Housing Issue Gateway here. Consumer Friend Website – For additional tenancy advice and resources. Timestamps: [00:00] – Introduction: Adam and Louise introduce the topic and guest, Jennifer Harris.[03:15] – Jennifer explains the inspiration behind the My Housing Issue Gateway.[08:30] – The problem: Why tenants and landlords often struggle with tenancy issues.[15:00] – How the Gateway works: Personalized action plans and templates.[23:00] – The importance of empowering tenants and raising standards in the rental market.[32:00] – Where to access the Gateway and how it’s being rolled out.[40:00] – Final thoughts and advice for tenants and landlords.Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok

    27 min

  8. 25/11/2024

    The power of language - STOP BLAMING VICTIMS

    How our language is blaming fraud victims Release Date: 25 Nov 2024 Host(s): Adam CarterLouise Baxter MBE (LouBax)Guest(s): Dr. Elisabeth Carter – Associate Professor at Kingston University specializing in criminology and forensic linguistics.Episode Summary: In this episode of the Consumer Friend Podcast, Adam and Louise are joined by Dr. Elisabeth Carter, a leading expert in forensic linguistics and criminology. Dr. Carter provides fascinating insights into how language is used by criminals to manipulate and coerce their victims, from postal fraud to romance scams and APP fraud (Authorised Push Payment fraud). Elisabeth explains the psychological tactics used to groom victims into compliance, comparing these methods to coercive control in domestic abuse. Drawing from her research and collaboration with law enforcement, she discusses how tailored communication and reframing language—such as using "stolen" instead of "lost"—can empower victims and challenge the stigma of fraud. Listeners will walk away with a greater understanding of the power of words in both committing fraud and supporting victims, as well as how to spot and resist these manipulative tactics. Key Takeaways: Fraud as Coercion: Fraud mirrors coercive control, focusing on manipulating victims through language and psychological grooming.The Power of Words: Criminals use carefully chosen phrases to instill trust, urgency, or fear, grooming victims into harmful actions.Victim Support: Using empathetic language—such as framing funds as "stolen"—can empower victims and reduce feelings of shame or blame.Neurodiverse Vulnerabilities: Criminals exploit how neurodiverse individuals may interpret language literally, underscoring the need for protective measures.Collaboration with Law Enforcement: Elisabeth’s work helps police and other responders improve their communication with victims, ensuring more effective support. Resources & Links: Consumer Friend Website – For tips and resources on consumer protection.Thames Valley Police Romance Fraud Booklet – Co-authored by Dr. Elisabeth Carter.Action Fraud – UK’s national fraud reporting center.Victim Support UK – Support for victims of crime, including fraud.This episode is a must-listen for anyone interested in understanding the psychological impact of fraud and the importance of language in supporting victims and combating criminal tactics. Send us a text Please like, subscribe and rate to help increase the reach in the UK. You can also follow us on socials: Facebook Website: Consumer Friend Twitter: @ConsumerFriendUK Instagram: @ConsumerFriendOfficial TikTok

    43 min
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About

The Consumer Friend is a fun twist on Consumer Rights, aiming to train people on what their rights are when buying goods, services and digital content. www.ConsumerFriend.org.uk was started in July 2022 by a small team of Trading Standards professionals who passionately believe that understanding your rights is key to getting a better deal for everyone. A new podcast will be released every two weeks talking about an individual topic. Please let us know what you would like to hear about. 

Information

  • Creator
    Consumer Friend
  • Years Active
    2022 - 2025
  • Episodes
    51
  • Rating
    Clean
  • Copyright
    © 2025 Consumer Friend
  • Show Website
    Consumer Friend