DigiListen SCVO Digital

In this series of podcasts, we’ve been hearing advice from experts and talking to voluntary organisations about what they’re learning and how charities can make use of digital and tech to reach and help people.



In this final episode, Ross McCulloch and Maddie Stark chat through their highlights from the season.





Resources mentioned:



SCVO Digital



Beth Kanter on remote working



Lou Downe on Service Design



Sarah Richards on Content Design



Connecting Scotland



DigiSafe



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You can find the main COVID-19: Digital service delivery for charities hub here.



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Advice and information charities have made a seismic shift from frontline in-person services to online channels during the Coronavirus outbreak.



In this podcast, Ross McCulloch and Maddie Stark chat through highlights from our Zoom call with Stuart Pearson and Kate Wallace,  who talk us through the culture shift required to move advice and information online, looking at best practices in how advisors now work with service users online.



We highlight some of the digital tools and channels used including how online self-help such as website content, bots and more is an integral part of the jigsaw.





Speakers:



Stuart Pearson, Chief Digital Officer, Manchester Citizens Advice Bureau.



Stuart explores how Manchester CAB uses a variety of tools for online advice and information, including Twilio, SMS, WhatsApp, Facebook Messenger and bots.



Kate Wallace, CEO, Victim Support Scotland.



Kate joined Victim Support Scotland as Chief Executive Officer in 2017. Prior to VSS, Kate led Visualise Scotland, a service delivery charity that provides services to people living with disabilities and complex needs from across Scotland.  Kate is talking about the move to delivery service model, and live chat.





Key resources from this week include:



SCVO Information on Service Design



We Are With You (Formerly Addaction) 



Conversocial



Twillio



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You can find the main COVID-19: Digital service delivery for charities hub here.



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It is a common misconception that accessibility is all about those with limited vision. Making a website or mobile app accessible means making sure it can be used by as many people as possible.



Making your charity's website more accessible also means you will be following best practice with mobile web design, usability and SEO (Search Engine Optimisation). This improves your search engine results and makes for a faster user experience that can be experienced by everyone.



In this podcast, Ross McCulloch and Maddie Stark chat through highlights from our Zoom call with Gareth Ford Williams, Head of User Experience Design at the BBC, where he took us through 10 benefits of accessibility and how the BBC builds their products with accessibility at the core.





Key resources from this week include:



BBC GEL (bbc.co.uk/gel) 



The BBC's shared design framework. A system of reusable interaction patterns used to assemble the BBC's entire online output.



GEL for developers: bbc.github.io/gel





Accessibility Tools & Guidelines



Web Content Accessibility Guidelines (WCAG)



A simpler user-friendly checklist of the WCAG guidelines is available at the a11y project



Check the contrast ratio of different colours on your website 





Further reading/viewing



SCVO - Step-by-step info to get started 



This years ID24 conference



Recent SCOPE study



The social model of disability



Content Accessibility Guide from Sarah Richards at Content Design London



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You can find the main COVID-19: Digital service delivery for charities hub here.



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In this episode we will be taking a deep dive look at DigiSafe, the new free step-by-step digital safeguarding guide for charities.



The DigiSafe guide helps you build safeguarding into each stage of your journey into digital services; building foundations, assessing risk, applying principles, designing for safety and educating everybody.



Ross McCulloch and Maddie Stark chat through highlights from our Zoom call with four of the creators of the guide who talk us through the key principles and how to use the guide.





Speakers:



Charné Tromp, CAST

Joe Robertson, Working with Joe

Jo Sharpen, AVA (Against Violence and Abuse)

Cordelia Ruck, AVA (Against Violence and Abuse)





Key resources from this week include:



DigiSafe 



AVA’s original resource pack



NSPCC course on how to recognise signs of abuse





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You can find the main COVID-19: Digital service delivery for charities hub here.



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In this episode, Ross McCulloch and Maddie Stark chat through highlights from our Zoom call with tech privacy and ethics expert Ivana Bartoletti.



Ivana is a sought-after international commentator on headlines stories where the tech economy intersects with privacy, data law and politics. In 2019 Ivana was awarded ‘Woman of the Year’ in the Cyber Security Awards in recognition of her growing reputation as an advocate of equality, privacy and ethics at the heart of tech and AI. In her day job, as Technical Director for Privacy at Deloitte, Ivana helps businesses harness the data they hold and is passionate about privacy and ethics by design in AI, the Internet of Things and blockchain technology. In May 2018 Ivana launched the Women Leading in AI Network, an international lobby group of women advocating for responsible AI, garnering mass interest from international institutions. Ivana is co-editor of the Fintech Circle’s AI Book on how AI is reshaping financial services, and published her first book, ‘An Artificial Revolution: on Power, Politics and AI’ last May. You can find out more from her website





Key resources from this week include:



Ivana’s book

Nesta - Artificial Intelligence

ODI - The Data Ethics Canvas

Gov.uk - CDEI AI Barometer



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You can find the main COVID-19: Digital service delivery for charities hub here.



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This week’s podcast covers the topic of Flexible and "no code" technology..Ross McCulloch and Maddie Stark chat through highlights from our Zoom call with experts who have been building services using no code solutions.

They discuss how charities can harness the power of technology to automate repetitive processes, free up staff time and deliver better service.

We explore existing tools which you can use to build powerful solutions to your existing problems. These are called “no code” tools as they require little or no technical knowledge, and definitely no coding, with many using simple drag and drop components. We will explore some key 'no code' concepts and we will look at a few simple tools, such as IFTTT and Zapier.



Speakers:

Max Haining - 100 days of no code

Ian Delworth - The Lens

Lizzie Wrobel - Sue Ryder

Russell Findlay - Speakers Trust





Key resources from this week include:



No Code Tools:

Zapier 

IFTTT

PieSync

Landbot

Glide

Carrd

Airtable

Gyana

Webflow





No Code Articles

Where next for no-code?

WebfFlow - The no code revolution

The Future is No-Code

#NoCode Future

Zapier - How it works





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You can find the main COVID-19: Digital service delivery for charities hub here.



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Subscribe, review us and send this podcast on to anyone that might find it helpful!