Regulated Digital

Sam Kendall, Mailock by Beyond Encryption

At Regulated Digital, Sam Kendall from Mailock by Beyond Encryption speaks to the people trying to do right by people’s rights without disrupting human connection. Each episode features in-depth conversations with industry leaders and practitioners on topics including customer engagement, secure communications, privacy and data protection, compliance, AI, personalisation, and large-scale digital transformation. From governance to technology, culture, and execution, we examine how regulated organisations design digital experiences that are not only innovative, but secure and compliant.

  1. 6 days ago

    What Open Finance Needs to Earn Customer Trust, Larry Banda, TISA Commercial Enterprises (#43)

    People do not experience their finances as separate product lines. Open finance becomes useful when connected data helps someone understand what they have, whether they are on track, and what they should do next. That was one of the central challenges raised by Larry Banda, CEO of TISA Commercial Enterprises and Chair of Select ID, when he joined us on the Regulated Digital podcast. Larry brings decades of experience across mortgages, investments, financial planning, and digital advice. Before joining TISA, his work at Nationwide included developing roboadvice in the FCA sandbox and rolling out video-based mortgage and financial planning advice services during the Covid-19 pandemic. In the episode, we discuss what needs to happen for open finance and digital identity to move from industry initiatives into services that firms can deliver confidently and customers will actually trust and use.

  2. 28 Jul

    How Firms Can Prove Customer Understanding, James Daley, Fairer Finance (#42)

    Rewriting a letter can lower its reading age. But robust evidence of customer understanding comes from what people comprehend, decide, and do next. That is the standard financial services firms must now learn to examine. James Daley, Founder and Managing Director of Fairer Finance, has spent more than 20 years campaigning for better outcomes for financial services customers. James spoke to us about why financial products remain difficult to understand and what Consumer Duty has changed. The core question is what a firm should be able to demonstrate before claiming that its communications support customer understanding. Learn more: https://www.beyondencryption.com/blog/prove-customer-understanding

  3. 21 Jul

    Designing Digital Trust at Scale With Oliver From Engine (#41)

    A digital journey can complete successfully while leaving the customer uncertain about what happened, why a decision was made, or what they should do next. That uncertainty can surface later through repeat contact, abandonment, complaints, and reluctance to trust the next interaction. In this episode of Regulated Digital, we speak with Oliver King, co-founder and managing partner at Engine, about how regulated organisations can design confidence into digital journeys as automation and AI take on more of the process. Our questions centre around where trust appears inside a journey. It may be a clear explanation before an identity check, a useful progress update during a delay, or an obvious route to a person when a decision has serious consequences - but these details shape whether the customer feels safe enough to continue. Learn more: https://www.beyondencryption.com/blog/digital-trust-at-scale

  4. 9 Jun

    Chris Curry on Pensions Dashboards, Data, and Trust, Chris Curry, Money and Pensions Service (#40)

    Pensions dashboards promise a simple outcome: one place for people to find and view their pension information. Behind that simple idea sits a national challenge in data quality, digital identity, and industry coordination. In this episode of Regulated Digital, Chris Curry, Principal of the Pensions Dashboards Programme at the Money and Pensions Service, explains what dashboards are designed to solve and what regulated firms can learn from the programme. Learn more on our website: https://www.beyondencryption.com/blog/chris-curry-on-pensions-dashboards-data-and-trust

  5. 19 May

    Data Protection and Online Safety: Finding the Balance in Digital Identity, Paul Holland, Beyond Encryption (#39)

    Online safety depends on knowing enough about people to protect them. Data protection asks a quieter question: how much do we really need to know? The Online Safety Act and UK data protection law are often spoken about separately. In practice, they meet at one of the most sensitive points in digital life: how organisations verify people, protect children, limit access, and keep data collection proportionate. The same tension appears in age assurance, subject access requests (SARs), standard email, digital identity, and the practical steps leadership teams can take without the work becoming overwhelming. For this episode, we caught up with Founder and CEO of Beyond Encryption Paul Holland, to talk about how organisations can balance safety, privacy, and identity, in real-world customer journeys. Learn more on our website: https://www.beyondencryption.com/blog/data-protection-online-safety

  6. 28 Apr

    Accessible by Design: Making Regulated Customer Journeys Work for Disabled People, Diane Lightfoot, BDF (#37)

    For regulated organisations, accessibility is part of whether a journey works in practice. It shapes how clearly customers can move through each step, complete key tasks, and get the support they need. When disabled customers cannot read, navigate, verify, recover, or get help in the way that works for them, the service creates unnecessary barriers and falls short of basic usability. In this episode of Regulated Digital, Diane Lightfoot, CEO of Business Disability Forum, explains why disabled customers still face avoidable barriers in communications, service design, and customer support, and what firms in regulated sectors can do differently. The central takeaway is simple: build for choice, clarity, and real-world use from the start, and you reduce friction for disabled customers, lower the cost of retrofitting, and create journeys that work better for everyone. Learn more on our website: https://www.beyondencryption.com/blog/accessible-journeys-disabled-people

  7. 10 Mar

    Private Banking in a Digital World: Building Trust, Clarity, and Human-Led Client Experiences, Dom Kohler, Brown Shipley (#36)

    Digital convenience has raised the bar in private banking, but trust is still won in the moments where a client needs calm, context, and judgement. In this episode of Regulated Digital, Dominic Kohler, Head of Investment & Client Solutions at Brown Shipley, shares how a modern private bank can deliver faster, clearer digital experiences without losing the relationship-led model clients rely on. Brown Shipley supports high net worth individuals across the UK with investment management, wealth planning, and lending, and it sits within the Quintet Private Bank group’s European network. Learn more: https://www.beyondencryption.com/blog/private-banking-digital-world

  8. 3 Mar

    Regulated AI: Explainability, Oversight, and Defensible Financial Crime Decisions, Dr Janet, Napier AI (#35)

    In regulated financial crime work, “good enough” AI is rarely good enough - you need decisions you can defend. Dr Janet Bastiman is Chief Data Scientist at Napier AI, where she leads data science work supporting anti-money laundering and financial crime compliance. She focuses on translating complex models into outcomes teams can audit, explain, and improve. Regulation is pushing AI out of the “black box” era. This involves practical solutions like explainable workflows, proportionate oversight, and an evidence trail that stands up under challenge. Learn more: https://www.beyondencryption.com/blog/ai-explainability-napier

See All (44)

5
out of 5
3 Ratings

About

At Regulated Digital, Sam Kendall from Mailock by Beyond Encryption speaks to the people trying to do right by people’s rights without disrupting human connection. Each episode features in-depth conversations with industry leaders and practitioners on topics including customer engagement, secure communications, privacy and data protection, compliance, AI, personalisation, and large-scale digital transformation. From governance to technology, culture, and execution, we examine how regulated organisations design digital experiences that are not only innovative, but secure and compliant.

Information

  • Creator
    Sam Kendall, Mailock by Beyond Encryption
  • Years Active
    2024 - 2026
  • Episodes
    44
  • Rating
    Clean
  • Copyright
    © Sam Kendall, Mailock by Beyond Encryption
  • Show Website
    Regulated Digital