Selling In The Motor Trade

Simon Bowkett

Simon Bowkett, from Symco Training, shares tips and ideas on selling in the motor trade from a sales and aftersales perspective, as well as interviews with industry leaders sharing some of their best practices. To find out more visit www.symcotraining.co.uk

  1. Why Trust Is Measurable in the Blood and What That Means for Your Dealership

    1 day ago

    Why Trust Is Measurable in the Blood and What That Means for Your Dealership

    Here is something most sales managers know but cannot prove: the mood on the floor matters more than the morning meeting. Dr. Tharaka is back to put the science behind it. Emotions are contagious. Your team members are copying each other's states right now, not by choice, but because that is how human brains are wired. There is a measurable return on your team's emotional climate. There is also a measurable return on trust, down to the hormone level in the blood. And there are practical tools you can put in place on Monday morning that shift both. This episode covers the mechanisms, the techniques and the brain science in plain language for people in the motor trade. What's covered: • Why emotional states transfer between team members and why that is not a soft concept but a performance       variable with a commercial return • The bandwagon bias and why customers and staff alike default to following the crowd, even when it is the wrong     crowd • Why short-term memory evaporates and a practical visual technique for making customer names, partners and     even dogs stick • Why the brain is 60,000 times faster with images than text and how that should change how you show up with a     customer • Time punctuation: how to use the calendar to unstick a team that has run out of momentum, and the dealership     example that ran used car targets to the 15th • Crisis, Crash and Comeback: the three-phase model that explains the bickering, entitlement and initiative loss that     followed lockdown • Oxytocin, trust and why there is a direct financial return on building genuine rapport, backed by experimental     transaction data • The what went well huddle: zero cost, measurable impact, simple enough to start this week Dr. Tharaka is a neuroscientist, performance psychologist and TEDx speaker who appeared on Channel 4. He advises leaders on the psychological levers behind team performance, motivation and trust. He is not a motivational speaker. He is someone who can tell you what is happening in your team's brains and what you can do about it. If you want the science behind why your best teams behave the way they do, and the tools to build more of them, this is the episode. About Symco Training: Symco Training was founded in 2000 by Simon Bowkett and it was his belief that the business had to offer its clients something different. That difference was clear to Simon from his days in the dealership when he experienced many sales trainers who had all the answers, but were unable, unwilling or both to actually show the delegate how they could be implemented. It remains the ethos of the business today. You see, Symco only employ trainers that are committed to delivering not only in spiring and insightful training, but are equally as happy to demonstrate these skills and techniques with real customers in your own showroom. We believe in order for sales training to be effective and in Simon's words 'real world', it needs to be tried and tested in the only place it matters the showroom floor. There is no room for theory when your goals are for your team to sell more cars, hours or parts and retain more profit. In dealerships around the world the focus applied by many of the sales executives is to try and sell a deal. Symco specialise in getting your teams to focus on selling themselves, the product and then supporting this with the deal. To find out more visit: www.symcotraining.co.uk

    24 min
  2. Dr. Tharaka on Mindset, Expectation and Why Sales Performance Starts Between the Ears

    18 Jun

    Dr. Tharaka on Mindset, Expectation and Why Sales Performance Starts Between the Ears

    What happens between the ears drives what happens on the forecourt. That is not motivational filler. That is the core argument from Dr. Tharaka, a consultant psychiatrist and TEDx speaker who has spent 15 years studying how the mind affects performance, and now brings that science into the working world. In this episode, he and Simon Bowkett dig into the real psychology of why salespeople go from the Midas touch one week to the SADIMS the next, what manager expectations actually do to the people they lead, and why visualisation is not hocus pocus. If you have ever watched a salesperson fall apart after one bad deal, or wondered why your team's belief level is so hard to shift, this episode gives you something practical to work with.   What's covered: • Why winning needs redefining beyond cars sold and commission earned, and what the 11 growth areas have to do       with sales performance • The Mind-Action-Profit framework: why getting the mind right comes before the action, and the action before the     profit • How to help a salesperson climb out of the SADIMS when deals keep collapsing around them • Why self-compassion is a performance tool: the science behind talking to yourself like a friend rather than an     enemy • The Pygmalion effect: how a manager's high expectations directly and measurably improve team performance • The Golem effect: what consistently low expectations do to the people you lead, and why it matters on a sales floor • The neuroscience of visualisation and why athletes, actors and top performers all use it for the same reason • The 'what went well' huddle: a simple team meeting tool to retrain the brain to hunt for good data instead of     problems   Dr. Tharaka is a consultant psychiatrist, TEDx speaker and high-performance coach who spent 15 years in clinical medicine before bringing the science of the mind into business and leadership. He has appeared on Channel 4 and works with senior leadership teams across multiple industries. His central argument is that when you manage the mind, you manage the bottom line.   If you manage people in the trade and want to understand what is actually driving performance on your floor, this episode is worth your time. About Symco Training: Symco Training was founded in 2000 by Simon Bowkett and it was his belief that the business had to offer its clients something different. That difference was clear to Simon from his days in the dealership when he experienced many sales trainers who had all the answers, but were unable, unwilling or both to actually show the delegate how they could be implemented. It remains the ethos of the business today. You see, Symco only employ trainers that are committed to delivering not only in spiring and insightful training, but are equally as happy to demonstrate these skills and techniques with real customers in your own showroom. We believe in order for sales training to be effective and in Simon's words 'real world', it needs to be tried and tested in the only place it matters the showroom floor. There is no room for theory when your goals are for your team to sell more cars, hours or parts and retain more profit. In dealerships around the world the focus applied by many of the sales executives is to try and sell a deal. Symco specialise in getting your teams to focus on selling themselves, the product and then supporting this with the deal. To find out more visit: www.symcotraining.co.uk

    36 min
  3. The General Manager Who Could Not Find His Own Parts Department

    11 Jun

    The General Manager Who Could Not Find His Own Parts Department

    Here is a question worth sitting with. When you walk into your own business, does everyone know who you are? Graeme from Eden Motor Group once acquired a large Ford dealership and asked the general manager to take him on a tour. The GM opened a broom cupboard looking for the stairs to his own parts department. He had never been down there. When Graeme finally got into the parts office, the young woman behind the desk asked which one of you is the new guy. She had never spoken to the GM in her life. That is not an operations problem. That is a culture problem. And Graeme has spent a career learning to spot exactly that kind of failure within minutes of walking through a door. What's covered: • Why will cannot be bred and how to spot it fast in a candidate or a first conversation  • The physical and social signals that tell you someone is genuinely people-orientated  • What a healthy business feels like when you walk it and what a broken one reveals  • Why having a hierarchy is not the same as behaving hierarchically  • How corporate pride became the motivator that drove Eden's recovery from a bruising 2023  • Why the best leaders ask their teams questions instead of performing certainty  • The specific advice Graeme would give to anyone taking their first management role  • Why IMI accreditation is starting to move the needle in front-line recruitment decisions Graeme is the principal and sole shareholder of Eden Motor Group in the North East of England, a franchise business spanning volume and premium brands. He chairs the IMI and spent years on the board of Ben, the automotive industry charity. Before crossing into the motor trade, he built his thinking about people at Marks and Spencer, and you can hear it in every answer he gives. If you run a dealership, lead a team, or are about to take your first management role, Graeme's thinking on will over skill, recovery culture, and what great leadership actually looks like is worth the full hour. About Symco Training: Symco Training was founded in 2000 by Simon Bowkett and it was his belief that the business had to offer its clients something different. That difference was clear to Simon from his days in the dealership when he experienced many sales trainers who had all the answers, but were unable, unwilling or both to actually show the delegate how they could be implemented. It remains the ethos of the business today. You see, Symco only employ trainers that are committed to delivering not only in spiring and insightful training, but are equally as happy to demonstrate these skills and techniques with real customers in your own showroom. We believe in order for sales training to be effective and in Simon's words 'real world', it needs to be tried and tested in the only place it matters the showroom floor. There is no room for theory when your goals are for your team to sell more cars, hours or parts and retain more profit. In dealerships around the world the focus applied by many of the sales executives is to try and sell a deal. Symco specialise in getting your teams to focus on selling themselves, the product and then supporting this with the deal. To find out more visit: www.symcotraining.co.uk

    23 min
  4. 96 Chinese Car Brands Coming. Eden's CEO on How to Decide Which Ones Are Worth Your Time

    4 Jun

    96 Chinese Car Brands Coming. Eden's CEO on How to Decide Which Ones Are Worth Your Time

    The UK has made itself the most attractive market in Europe for Chinese car manufacturers, and most dealers have not fully thought through what that means yet. Graeme, CEO of Eden Motor Group, has. He has been in the trade for over 40 years and built a multi-franchise group across Vauxhall, MG, Leap Motor, Mazda, Hyundai and Peugeot. He is direct about the dynamic: aggressive BEV targets and a relatively open import policy are pulling manufacturers toward the UK in a way that France and Germany, with their fiscal management and tariffs, simply are not seeing. That matters for anyone trying to decide which Chinese brands to take on, which to leave alone, and whether the ones arriving now will still be here in five years. This episode is worth your time before you make that call. What's covered: • Why UK BEV mandates are creating a different competitive landscape to the rest of Europe, and what that means for dealer margins  • The specific reasons Eden backed MG and Leap Motor, and what made those two decisions straightforward when others were not  • How Eden's early Vauxhall joint venture worked, including the golden share, the accounting rules and the buyout strategy  • The workwear question: what Eden's exec committee decided after consulting front-of-house colleagues, and why it still divides opinion  • Why Graeme talks to every waiting customer before his morning management meeting, and what he heard this week  • The deliberate decision not to grow Eden beyond a certain size, even when the funding and the franchise opportunities were both available  • What keeps a 40-year industry veteran fully engaged: the honest version, not the polished one Graeme is CEO of Eden Motor Group, a UK franchise group representing Vauxhall, MG, Leap Motor, Mazda, Hyundai and Peugeot. He built the business from a single Vauxhall joint venture, chose quality over scale at every growth stage, and now advises the IMI, a French motor retail business and an American investment bank alongside his full-time CEO role. He has been doing this for over 40 years and still walks the service reception floor before his meetings start. If you are a dealer principal or franchise director trying to make sense of the Chinese brand wave before it makes the decisions for you, this is the episode to start with. About Symco Training: Symco Training was founded in 2000 by Simon Bowkett and it was his belief that the business had to offer its clients something different. That difference was clear to Simon from his days in the dealership when he experienced many sales trainers who had all the answers, but were unable, unwilling or both to actually show the delegate how they could be implemented. It remains the ethos of the business today. You see, Symco only employ trainers that are committed to delivering not only in spiring and insightful training, but are equally as happy to demonstrate these skills and techniques with real customers in your own showroom. We believe in order for sales training to be effective and in Simon's words 'real world', it needs to be tried and tested in the only place it matters the showroom floor. There is no room for theory when your goals are for your team to sell more cars, hours or parts and retain more profit. In dealerships around the world the focus applied by many of the sales executives is to try and sell a deal. Symco specialise in getting your teams to focus on selling themselves, the product and then supporting this with the deal. To find out more visit: www.symcotraining.co.uk

    20 min
  5. Graeme Potts of Eden Automotive on Numbers, Culture and 40 Years in Motor Retail  Graeme Potts of Eden Automotive on Numbers, Culture and 40 Years in Motor Retail  Graeme Potts of Eden Automotive on Numbers, Culture and 40 Years in Motor Retail

    28 May

    Graeme Potts of Eden Automotive on Numbers, Culture and 40 Years in Motor Retail Graeme Potts of Eden Automotive on Numbers, Culture and 40 Years in Motor Retail Graeme Potts of Eden Automotive on Numbers, Culture and 40 Years in Motor Retail

    Graeme Potts has run motor retail at every level worth running. He joined Sir Peter Vardy in 1983 when Reg Vardy was three dealerships, and was still there when it had grown to 85 and was turning over 900 million pounds. He then led the RAC turnaround with 10,000 people and a 765 million pound price tag, ran 1.6 billion of turnover at Inchcape, and then walked away from all of it to start Eden Automotive with five dealerships in 2008. In this episode, he talks through what he learned at each stage and what still holds true in 2026. What's covered: • Why knowing your numbers separates good operators from great ones, and what that looks like at the sales consultant level  • What Sir Peter Vardy built at Reg Vardy and the attitude that drove the growth  • Why there is always business to be done, regardless of weather, economics or what is on television  • How Eden bans the phrases time-wasters and tyre-kickers, and why that matters  • The infrastructure shock of leaving a PLC and building a dealership group from scratch  • Whether standalone dealerships can realistically stack up in 2026  • Why culture is the hardest thing to change in any acquisition, and the most important  • What changes in how people respond when you become the owner rather than the executive Graeme Potts is CEO of Eden Automotive Investments, a group he co-founded after senior roles at Reg Vardy, the RAC and Inchcape. He has spent more than four decades in motor retail, across every scale from a three-site family business to a multinational PLC. His perspective covers both the corporate and the independent sides of the trade, and he has the track record to back it. If you are a dealer principal, general manager or anyone building or running a dealership group, this one is worth blocking out proper time for. About Symco Training: Symco Training was founded in 2000 by Simon Bowkett and it was his belief that the business had to offer its clients something different. That difference was clear to Simon from his days in the dealership when he experienced many sales trainers who had all the answers, but were unable, unwilling or both to actually show the delegate how they could be implemented. It remains the ethos of the business today. You see, Symco only employ trainers that are committed to delivering not only in spiring and insightful training, but are equally as happy to demonstrate these skills and techniques with real customers in your own showroom. We believe in order for sales training to be effective and in Simon's words 'real world', it needs to be tried and tested in the only place it matters the showroom floor. There is no room for theory when your goals are for your team to sell more cars, hours or parts and retain more profit. In dealerships around the world the focus applied by many of the sales executives is to try and sell a deal. Symco specialise in getting your teams to focus on selling themselves, the product and then supporting this with the deal. To find out more visit: www.symcotraining.co.uk

    31 min
  6. Why 'How Are You Funding the Car?' Is the Wrong Question

    21 May

    Why 'How Are You Funding the Car?' Is the Wrong Question

    Customers say cash for a reason. It is not usually because they are cash buyers. It is because they have been conditioned from the day, they first paid a plumber to believe that saying cash gets them a better deal. In this episode, Simon breaks down exactly why your team keeps hearing that answer in 2026, the assumptions that kill finance deals before they even get started, and the specific questions and phrases that open customers up instead of closing them down. What's covered: • Why customers say 'cash' and the psychology driving it  • Why asking 'how are you funding the car?' is the wrong question for your sales team to use  • Assumptive payment questions that presuppose finance and get better answers  • How to use inflation framing to anchor monthly payment expectations before presenting a deal  • Why salespeople believe your dealership is expensive on finance rates, and how to fix that belief  • Neil Carrahar's approach to the cash objection: working with the grain, not against it  • The 'savings or external lender' technique that strokes ego without starting an argument  • What information to gather early so your business manager can stack the deal properly About Symco Training: Symco Training was founded in 2000 by Simon Bowkett and it was his belief that the business had to offer its clients something different. That difference was clear to Simon from his days in the dealership when he experienced many sales trainers who had all the answers, but were unable, unwilling or both to actually show the delegate how they could be implemented. It remains the ethos of the business today. You see, Symco only employ trainers that are committed to delivering not only in spiring and insightful training, but are equally as happy to demonstrate these skills and techniques with real customers in your own showroom. We believe in order for sales training to be effective and in Simon's words 'real world', it needs to be tried and tested in the only place it matters the showroom floor. There is no room for theory when your goals are for your team to sell more cars, hours or parts and retain more profit. In dealerships around the world the focus applied by many of the sales executives is to try and sell a deal. Symco specialise in getting your teams to focus on selling themselves, the product and then supporting this with the deal. To find out more visit: www.symcotraining.co.uk

    25 min
  7. The One Question That Sells GAP at Pickup, Every Time

    14 May

    The One Question That Sells GAP at Pickup, Every Time

    Most salespeople ask about GAP insurance once, get a no, and move on. This episode is about what happens when you go back. Simon runs through a single sweep-up technique, one cheeky question asked at the point of collection, that consistently turns previous rejections into policies sold. The logic is simple: by the time the customer arrives to collect their car, the mental pain of the purchase price has already passed. When you frame a GAP premium against what they already pay for comprehensive cover, the numbers do the work for you. This is a short, direct episode aimed at business managers and salespeople who are still selling GAP and want something practical they can use today. What's covered: • The cheeky question opener that gets permission to probe on price without putting the customer on guard • How to use the customer's own insurance premium as the comparison point for GAP cost • Annual and monthly framing options for cash buyers and finance customers • Why collection day is the right psychological moment to revisit GAP with someone who previously said no • A clean response to the I am a safe driver objection • Why business managers should personally introduce themselves to cash customers at pickup • How the sweep up works alongside earlier GAP presentations rather than replacing them • Why customers who dismissed GAP before are genuinely more open once they are collecting their car If you are a business manager or sales manager who wants one more GAP sale this week, this episode is worth ten minutes of your time. About Symco Training: Symco Training was founded in 2000 by Simon Bowkett and it was his belief that the business had to offer its clients something different. That difference was clear to Simon from his days in the dealership when he experienced many sales trainers who had all the answers, but were unable, unwilling or both to actually show the delegate how they could be implemented. It remains the ethos of the business today. You see, Symco only employ trainers that are committed to delivering not only in spiring and insightful training, but are equally as happy to demonstrate these skills and techniques with real customers in your own showroom. We believe in order for sales training to be effective and in Simon's words 'real world', it needs to be tried and tested in the only place it matters the showroom floor. There is no room for theory when your goals are for your team to sell more cars, hours or parts and retain more profit. In dealerships around the world the focus applied by many of the sales executives is to try and sell a deal. Symco specialise in getting your teams to focus on selling themselves, the product and then supporting this with the deal. To find out more visit: www.symcotraining.co.uk

    6 min
  8. The One Thing in Your Dealership AI Will Never Replace

    7 May

    The One Thing in Your Dealership AI Will Never Replace

    AI is not magic. It is not going to replace your sales team. And it is almost certainly not going to save a broken process. What it will do, if you use it properly, is give your people time back, cover your leads after hours, and flag the problems your managers are too busy to catch. Will Benedicks and Brent Wees have been doing this at dealership level, not in a conference presentation, in real stores with real results. This is what that looks like. What's covered: • The single most important thing to do before buying any AI tool  • RIPE: the prompting framework that makes AI output actually usable  • Why uploading customer data into a personal ChatGPT account is a data protection problem waiting to happen  • How after-hours AI lead response generated an extra four and a half car sales per month from 1.7 percent uplift  • The catfishing trap: why your AI-powered website can make your showroom look incompetent by comparison  • How one dealer built an overnight AI agent to audit ROs, catch discount patterns and brief the team before they hit      the floor  • Why people who cannot use AI will be replaced by people who can, even if AI itself does not take the job  • What AI will never replicate in a dealership: the relationship that closes a sixty-thousand-pound car Will Benedicks runs a dealership group that has put AI to work across the customer journey, from lead response to showroom handoffs. Brent Wees consults with dealer groups on AI implementation and publishes a no-hype weekly newsletter on what the platforms have actually added and how automotive teams can use it. Both know what these tools look like when they work and when they do not. If you are still waiting for the right moment to get serious about AI in your dealership, this episode will tell you where to start and, more usefully, what not to waste your time on. About Symco Training: Symco Training was founded in 2000 by Simon Bowkett and it was his belief that the business had to offer its clients something different. That difference was clear to Simon from his days in the dealership when he experienced many sales trainers who had all the answers, but were unable, unwilling or both to actually show the delegate how they could be implemented. It remains the ethos of the business today. You see, Symco only employ trainers that are committed to delivering not only in spiring and insightful training, but are equally as happy to demonstrate these skills and techniques with real customers in your own showroom. We believe in order for sales training to be effective and in Simon's words 'real world', it needs to be tried and tested in the only place it matters the showroom floor. There is no room for theory when your goals are for your team to sell more cars, hours or parts and retain more profit. In dealerships around the world the focus applied by many of the sales executives is to try and sell a deal. Symco specialise in getting your teams to focus on selling themselves, the product and then supporting this with the deal. To find out more visit: www.symcotraining.co.uk

    32 min
5
out of 5
20 Ratings

About

Simon Bowkett, from Symco Training, shares tips and ideas on selling in the motor trade from a sales and aftersales perspective, as well as interviews with industry leaders sharing some of their best practices. To find out more visit www.symcotraining.co.uk

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