Most People Don't... But You Do!

Bart Berkey
  • 0.0 (0)
  • Management
  • Weekly

They may not be smarter. They may not be luckier. They simply "Do" things "Most People Don't". Bart Berkey was a global executive for The Ritz-Carlton for 16 years. He wrote a weekly blog for Hotel Magazine about Service Excellence. He wrote a book, Most People Don't (And Why You Should) Weekly talks with hospitality legends, CEOs, & leaders about moments that change something. Their early influences, motivation, and non-negotiable habitual actions they self mandate. If you lead a team, run a property, plan the meetings, or carry your culture on your back, this one is for you.

  1. 15 hr ago

    The 'Why' Was Valid, But The Reaction Was Not | Poonam Bhuchar, Divorce Strategist and Author of Safe From The Pain

    When Bart Berkey asks Poonam Bhuchar what she does that most people don't, she doesn't hesitate. "I think most people don't listen. I think most people react, and that is the problem for so many things." Poonam is a divorce strategist, a coach, a corporate immigration attorney, the author of SAFE from the Pain, and the founder of Kozy Wheels. She and Bart met co-hosting David Meltzer's Office Hours, and in this conversation she explains how she learned to stop reacting: at least an hour every morning checking in with herself, because most people "check their bank accounts before they check in with themselves." She shares a moment from the week before the recording when she was absolutely correct in why she was reacting, but wrong in the reaction, and the habit that served her when she ran a law firm: telling her staff, "I'm going for a walk," before any major decision. Bart connects it to a story about firefighters and choosing to be kind over being right. Then Poonam brings it to her work. People spend tens to hundreds of thousands of dollars in legal fees because they are reacting, so she helps her clients emotionally stabilize before they strategize, and asks them about the life they want to lead rather than the life they did lead. Do you really want the house? Do you really want 100% custody? In this episode: Most people don't listen, they react Checking in with yourself before your bank account Correct in why, wrong in the reaction Going for a walk before a big decision Kind over right Find what works for you, even ten minutes watching the birds Emotionally stabilize before you strategize The life you want to lead, not the life you did lead The SAFE method Kozy Wheels: buy two, donate one ABOUT POONAM BHUCHAR Divorce strategist, coach and corporate immigration attorney, author of SAFE from the Pain: How to Lead a Happy and Fulfilled Life, and founder of Kozy Wheels, a wheelchair blanket company partnered with the Disabled American Veterans. Most People Don't... But YOU Do! is hosted by Bart Berkey, who spent 16 years as a global executive with The Ritz-Carlton and now builds HUMANALITY™, a system for making people feel cared for, valued, seen and heard rather than processed. CHAPTERS00:00 Cold open: most people don't listen, they react00:43 Welcome, Poonam Bhuchar02:15 What Poonam does that Most People Don't02:53 Checking in with yourself every morning05:02 Correct in why, wrong in the reaction05:46 I'm going for a walk06:30 Kind over right: the firefighter video09:54 Find what works for you11:45 Ten minutes watching the birds12:15 How she became a divorce strategist14:38 Emotionally stabilize before you strategize15:04 The life you want to lead15:27 Do you really want the house?15:48 HUMANALITY™ in divorce18:01 The SAFE method18:41 Most People Don't, four times over19:25 Kozy Wheels21:46 What Bart is taking away22:46 Where to find Poonam CONNECT WITH BART Connect with me on LinkedIn: https://www.linkedin.com/in/bartberkey/ Subscribe to my newsletter: https://www.bartaberkey.com/join-the-newsletter Book me for a keynote presentation: https://www.bartaberkey.com/booking-engagement-page Listen, subscribe and share: https://www.bartaberkey.com/podcast

  2. 15 hr ago

    Broadway Teaches Business: The Show Must Go On with Teri Pruitt, 20 years backstage at Wicked and Founder of Open the Aperture

    Teri Pruitt was dragged to a fall play audition in high school, didn't get cast, and said yes when the director asked if she wanted to do props. She had no idea what she had just agreed to. That yes turned into more than 30 years in the theatrical process, more than 25 years on Broadway, and two decades as a dresser on Wicked. When Bart Berkey asks what she does that most people don't, Teri says she says yes and starts without knowing what to do or how to do it. She also admits that for years her pride kept her from asking for help, and that she was inventing wheels that had already been invented. Today, as the founder of Open the Aperture, Teri brings the lessons of Broadway into businesses. She and Bart talk about the director's umbrella that keeps a whole company working toward one vision, her three E's of entertain, educate and enlighten, and how Bart sees them through 16 years at The Ritz-Carlton. Then Bart asks the question every leader wants answered: how do you deliver excellence night after night, for 20 years, on the same show? Teri closes with a lesson from her dad. There are only three things required to be a professional: hello, goodbye, and work-related information. In this episode: Say yes and start without knowing how Let go of your pride and ask for help Is Broadway really cutthroat? The director's umbrella Entertain, educate and enlighten Ladies and gentlemen serving ladies and gentlemen Delivering excellence when you don't feel like it Never the same group of people twice Hello, goodbye, and work-related information ABOUT TERI PRUITT Teri Pruitt has spent more than 25 years on Broadway, including two decades as a dresser on Wicked, and holds a master's degree in costume design and technology from Illinois State University. She is the founder of Open the Aperture, bringing the lessons of the theatrical process to businesses through keynotes, workshops and conversations. Most People Don't... But YOU Do! is hosted by Bart Berkey, who spent 16 years as a global executive with The Ritz-Carlton and now builds HUMANALITY™, a system for making people feel cared for, valued, seen and heard rather than processed. 00:00 Cold open: it is my job to do my job 00:36 Welcome to Most People Don't 01:01 Most Gorillas Don't, the new children's book 02:00 Meet Teri Pruitt 03:11 Dragged to the fall play audition 04:51 I got bit, man 05:43 Many roads to Broadway 06:35 Saying yes, and a road to Damascus moment 07:55 Letters to New York 08:22 What Teri does that Most People Don't 08:56 Pride, and learning to ask for help 10:06 Is theater really cutthroat? 12:46 A dresser on Wicked 13:59 The best part of the job is people 15:07 A stage door story 16:41 Fame is different in New York 18:04 Bringing talented people together 18:27 Line up at The Ritz-Carlton 20:13 The director's umbrella 20:44 The three E's: entertain, educate, enlighten 23:07 The three E's in hospitality 25:08 Ladies and gentlemen serving ladies and gentlemen 27:31 The Pendry, and the scent of enlightenment 28:24 23 years of Wicked, 20 of them for Teri 29:09 Delivering excellence night after night 29:30 Never the same group twice 30:21 That's where the joy is 32:21 Hello, goodbye, and work-related information 33:39 Bart adds one more: thank you 34:26 They're there for a reason 35:02 Where to find Teri CONNECT WITH BART Connect with me on LinkedIn: https://www.linkedin.com/in/bartberkey/ Subscribe to my newsletter: https://www.bartaberkey.com/join-the-newsletter Book me for a keynote presentation: https://www.bartaberkey.com/booking-engagement-page Listen, subscribe and share: https://www.bartaberkey.com/podcast

  3. 21 Oct

    Getting It Right, Not To Being Right | Anthony Trucks, Keynote Speaker, Podcast Host & CEO of Speak to Freedom

    Identity, mindset and real change, with Anthony Trucks, former NFL player, speaker and author of Identity Shift. Anthony Trucks grew up in foster care, made it to the NFL, and by his mid-twenties had watched his marriage, his business and his sense of himself fall apart. In this conversation with Bart Berkey he talks about the morning he looked in the mirror and did not like who he saw, and the slow, uncomfortable work of becoming someone he did. WHO YOU ARE WHEN YOU'RE NOT THINKING ABOUT IT Anthony defines identity as your natural habits, patterns and perspectives, the mechanisms that fire without you paying attention. He explains why most of it was never chosen on purpose, how it shows up in your marriage, parenting, money and health, and how he rebuilt his by studying the people he wanted to be like and practising their habits until they became his own. In this episode: Not being right, getting it right Perspective precedes enlightenment Asking the people you hurt what you did wrong Why change is hard: the tribe, the discomfort, and the one-day wonder A video a day for almost ten years Let the business tell you what to do Most people don't really dream 00:00 Cold open: January 1st, 2016, in the mirror 00:39 Welcome, Anthony Trucks 01:38 What Anthony does that Most People Don't 01:53 Not addicted to being right, addicted to getting it right 02:57 Someone cuts you off in traffic 03:18 Perspective precedes enlightenment 04:30 Where the "Anthony Truckisms" come from 05:18 A video a day for almost ten years 06:36 As a kid, wanting to get it right for Mom 07:58 When he finally liked the man in the mirror 08:12 The NFL, three kids and a life that fell apart 09:13 "I don't like this guy" 10:00 Divorced, then remarried to the same woman 10:25 How did you actually learn to change? 11:25 Ego, everyone's greatest obstacle 11:53 Asking the people you hurt what you did wrong 12:42 Your identity is who you are when you're not thinking about it 14:18 Building the man he wanted to be, on purpose 14:57 Teenagers who still call home 16:42 Why most people don't 16:57 Leaving the tribe 18:55 Bart's "good, the bad and the ugly" moment 19:54 Why he started the daily videos 22:28 Legacy, and putting yourself out there 23:43 Let the business tell you what to do 24:41 100% of $100,000 or 40% of a million 25:50 A shout-out to Chanel 26:32 Who else do you want to become? 28:10 Easy to be, better to become 28:40 Most people don't really dream 30:21 Thank you, Anthony ABOUT ANTHONY TRUCKS Former NFL player, American Ninja Warrior contestant, speaker and author of Identity Shift. Website: https://www.anthonytrucks.com ABOUT THE SHOW Most People Don't... But YOU Do! is hosted by Bart Berkey, who spent 16 years as a global executive with The Ritz-Carlton before building Most People Don't, LLC. The show is in the top 2% of podcasts globally, with more than 250 episodes about the small, deliberate things that separate a good intention from an exceptional human experience. CONNECT WITH BART Connect with me on LinkedIn: https://www.linkedin.com/in/bartberkey/ Subscribe to my newsletter: https://www.bartaberkey.com/join-the-newsletter Book me for a keynote presentation: https://www.bartaberkey.com/booking-engagement-page Apple Podcasts: https://podcasts.apple.com/us/podcast/most-people-dont-but-you-do/id1556134592 All episodes: https://www.bartaberkey.com/podcast

  4. 21 Oct

    The Mind Coach Behind a UCLA Championship | Collin Henderson, Founder at Master Your Mindset and Limitless Minds Mental Conditioning Coach

    Fear, self-talk and mental performance, with Collin Henderson, mental conditioning coach and author of The OZ Method. Collin Henderson lived with a stutter from sixth grade until his late twenties, and it shaped how he showed up as a Division I athlete at Washington State and later in pharmaceutical sales. In this conversation with Bart Berkey he explains how asking for help, speech therapy and years of Toastmasters taught him to act in spite of fear, and how that became his life's work: normalizing mindset training. THE PERFORMANCE EQUATION Collin's formula is talent plus skill, minus internal interference, equals execution probability. Self-doubt, fear and shame are the interference. He explains why the brain does not care what is true, only what is repeated, why worrying is visualizing what you don't want, and how three words, his truth triangle, anchor him before any hard conversation. In this episode: Fear is a physical response to a mental threat A stutter, speech therapy and Toastmasters The performance equation Body, craft and mind The me wheel The truth triangle Think and live by design, not by default Most people don't ask for help 00:00 Cold open: they had me read a newspaper out loud 00:12 Good morning, Collin Henderson 00:21 Why Bart wanted Collin on the show 01:27 What Collin does that Most People Don't 02:01 Fear is a physical response to a mental threat 02:34 A stutter that started in sixth grade 03:22 Speech therapy at 26 03:39 Toastmasters, and doing what you fear most 04:00 Psychology beats strategy 05:38 The conversation at his uncle's wedding 05:56 Verbal tests in life science sales 07:04 Find the environment that fits your strengths 07:58 Washington State football and baseball 09:02 Bart shares his own story of fear 13:16 One mistake and you're out: Bart at Penn State 14:20 Outcome junkies 14:37 The performance equation 15:32 Body, craft, mind 16:39 A panic attack before the first game 17:08 The four dimensions of the brain 18:28 Words create worlds 19:34 Michael Phelps and Serena Williams 20:43 Worrying is visualizing what you don't want 21:06 His best season was the one he didn't care about 21:59 The me wheel 23:02 When your job is your only spoke 24:17 The truth triangle: authentic, present, courageous 25:47 Thought substitution 26:38 Design, not default 26:52 Romans 12:2 27:32 Same brand at home and at work 29:18 The OZ Method 30:21 Most people don't ask for help 30:46 You don't have to go it alone ABOUT COLLIN HENDERSON Mental conditioning coach, host of the Master Your Mindset podcast and author of The OZ Method. Website: https://www.thecollinhenderson.com ABOUT THE SHOW Most People Don't... But YOU Do! is hosted by Bart Berkey, who spent 16 years as a global executive with The Ritz-Carlton before building Most People Don't, LLC. The show is in the top 2% of podcasts globally, with more than 250 episodes about the small, deliberate things that separate a good intention from an exceptional human experience. CONNECT WITH BART Connect with me on LinkedIn: https://www.linkedin.com/in/bartberkey/ Subscribe to my newsletter: https://www.bartaberkey.com/join-the-newsletter Book me for a keynote presentation: https://www.bartaberkey.com/booking-engagement-page Apple Podcasts: https://podcasts.apple.com/us/podcast/most-people-dont-but-you-do/id1556134592 All episodes: https://www.bartaberkey.com/podcast

  5. 14 Oct

    The Mystery is In The History | Dr. Sean Altman, Orthopedic and Functional Medicine Expert

    Chronic pain, root cause diagnosis and the human side of medicine, with Dr. Sean Altman, functional medicine doctor, doctor of physical therapy and creator of Orthopedic Functional Medicine. Dr. Altman's approach starts from one idea: the mystery is in the history. In this conversation with Bart Berkey he explains why so many people with persistent pain move from specialist to specialist without an answer, and why the detail that unlocks a case is so often missing from the chart. He also tells his own story of concussions and spine injuries from hockey and car accidents, years of test results that came back normal, and the six or seven years it took him to figure out what was actually wrong. WHY YOUR HISTORY IS DATA Dr. Altman shares cases where the cause of the pain was nowhere in the imaging: a patient whose relief came from a treatment no report mentioned, a hip that was not the source of the hip pain, and a frozen shoulder that let go once the grief behind it was named. None of those details surfaced on a screen. They came out because a patient felt safe enough to say them to a person, which is exactly what Bart means by HUMANALITY™. In this episode: Why care gets less personal as practices scale The mystery is in the history Normal testing doesn't mean normal function Recovery as a path, not a switch The root cause map and the diagnostic audit Physical longevity versus metabolic longevity Using HSAs, FSAs and employer plans for care Why patients won't tell a computer what they'll tell a person ABOUT DR. SEAN ALTMAN Functional medicine doctor, doctor of physical therapy, researcher, educator and creator of Orthopedic Functional Medicine, based in Stamford, Connecticut. Author of Orthopedic Functional Medicine: A Root Cause Approach to Pain, Healing, and Physical Longevity. Website: https://www.drseanaltman.com ABOUT THE SHOW Most People Don't... But YOU Do! is hosted by Bart Berkey, who spent 16 years as a global executive with The Ritz-Carlton before building Most People Don't, LLC. The show is in the top 2% of podcasts globally, with more than 250 episodes about the small, deliberate things that separate a good intention from an exceptional human experience. CONNECT WITH BART Connect with me on LinkedIn: https://www.linkedin.com/in/bartberkey/ Subscribe to my newsletter: https://www.bartaberkey.com/join-the-newsletter Book me for a keynote presentation: https://www.bartaberkey.com/booking-engagement-page Apple Podcasts: https://podcasts.apple.com/us/podcast/most-people-dont-but-you-do/id1556134592 All episodes: https://www.bartaberkey.com/podcast

  6. 7 Oct

    You Are Not Listening. You Are Waiting To Talk. | Jeff Borman, Virgin Hotels' Head of Sales

    Jeff Borman is Global Head of Sales, Revenue and Distribution for Virgin Hotels Collection, and he and Bart Berkey have known each other for more than twenty years, since the days when Jeff ran revenue for The Ritz-Carlton Pentagon City and Bart was there. Which makes the first thing Jeff says about that period surprising. He thinks he did it badly. His explanation is not modesty. He had come from the Marriott side of the business, he was technically right about everything, and he did not understand the room he was in. The general manager pulled him aside and told him that running a Ritz-Carlton like a Courtyard might be defensible on the numbers and was the wrong thing to say out loud, because the people in that building needed to believe nothing was like the Ritz-Carlton. Jeff left, and came back to the brand years later to do it properly. That pattern runs through the whole conversation. He asked an AI to describe him and it told him he is someone who builds a thing, breaks it, and builds it again, which he had not noticed about himself. He traces it to two fathers, an artist and a corporate finance lawyer, one who taught him to see from a hundred thousand feet and one who taught him what a semicolon costs. The part he says shaped him most is his mother. She never went to church. Asked why, she looked up at the trees and said, "This is my temple." It took him until well into adulthood to understand that she was not being idle, and that there is work happening in that stillness. Bart matches him with a story from his own first day at The Ritz-Carlton, when a housekeeper greeted him by name and he was so determined to respond perfectly that he said nothing at all. Then Bart asks the question the show is named for, and Jeff takes his time before answering it. In this episode: The mentor who blocked half of every Friday, and why ten percent of a week is enough Why a quarter of your inbox never needed you Why the trust had to come before the title The job he thinks he did poorly, and what the general manager taught him What an AI noticed about him that he had not Two fathers, and being made of both of them This is my temple Forty things by forty, written down rather than thought about What a be yourself culture looks like when it is real The one thing he does that Most People Don't ABOUT JEFF BORMAN Global Head of Sales, Revenue and Distribution for Virgin Hotels Collection. More than twenty-five years in hospitality, with senior roles at Ashford, Hilton, Marriott and The Ritz-Carlton. Founder and host of the No Show podcast, with more than one hundred episodes. Podcast: https://noshowpod.co Most People Don't... But YOU Do! is hosted by Bart Berkey, who spent 16 years as a global executive with The Ritz-Carlton and now builds HUMANALITY™, a system for making people feel cared for, valued, seen and heard rather than processed. CONNECT WITH BART Connect with me on LinkedIn: https://www.linkedin.com/in/bartberkey/ Subscribe to my newsletter: https://www.bartaberkey.com/join-the-newsletter Book me for a keynote presentation: https://www.bartaberkey.com/booking-engagement-page Listen, subscribe and share: https://www.bartaberkey.com/podcast

  7. 1 Oct

    Sometimes You Should Be Late: Alex Snider on Forced Pauses | Alex Snider, Author of "Sometimes You Should Be Late"

    Alex Snider spent fifteen years inside federal work, in domestic policy, at the State Department, at the World Bank and in the Senate. Then a bicycle accident stopped him, and he came out of it having written a book arguing that you should sometimes be late on purpose. He is careful about what that does and does not mean. He is not a productivity guest, he does not do tips, and when Bart asks him for the one thing people should do to slow down, he says he cannot answer that and will not try. His argument is that how you receive an idea is so different from how anyone else does that handing out instructions is the problem rather than the fix. What he offers instead is a distinction. Speed is not the enemy and slowness is not the goal. The question is whether you slow down enough to notice which one a moment is actually asking for. He calls the other half of it emotional punctuality: the difference between having shown up for the meeting on time and having actually been present for the person in it. The most useful thing he says is also the most uncomfortable. He says he is not a good person when he is rushing, and that the book is about the kind of people all of us become under a sense of scarcity and urgency. Then he says the part most authors leave out, which is that he still loses to it. He names another writer whose success makes him feel behind, by name, and says he gets dragged into comparison every single day. Bart matches him, with a story about scrolling LinkedIn on a family holiday in Hawaii, seeing another speaker with more bookings than he had, and his daughter asking him why he was even looking at that now. In this episode: Why he turned down the show's signature question before answering it Learning to skip things rather than add them Why he refuses to tell anyone how to slow down What he noticed about the way Bart filled in, and did not fill in, his own preparation His brother at the train station, and a phrase worth stealing about tangled nets Emotional punctuality, and what it costs to confuse it with being on time Where he politely disagrees with being where your feet are Fifteen years in government, and why none of it was mindful The bike accident, and what a forced pause actually is The gap between the person we say we want to be and the person we are ABOUT ALEX SNIDER Writer, facilitator and meditation teacher, and a former government strategist. Author of Sometimes You Should Be Late: The quiet rebellion of slowing down in a world obsessed with speed, published by Practical Inspiration Publishing with a foreword by Diana Winston. Co-founder of Mindful Fed, the first government-wide mindfulness community. He writes the Human Bureaucracy column for Psychology Today. Website: https://www.slowmindfulness.com Most People Don't... But YOU Do! is hosted by Bart Berkey, who spent 16 years as a global executive with The Ritz-Carlton and now builds HUMANALITY(tm), a system for making people feel cared for, valued, seen and heard rather than processed. Listen, subscribe and share: https://www.bartaberkey.com/podcast

  8. 24 Sept

    You Are One Action Away From The Whole Thing Changing. He Proved It Twice | Mark Pattison, NFL Veteran & Seven Summit Mountaineer

    Mark Pattison was drafted by the Raiders in the seventh round, played five years in the NFL, and will not use the word retired. His words for what happened are that he got kicked out and not let back in. What came next is the part of his story he has told least. For two years he had no purpose and no skill he could name other than catching a football. He was in the University of Washington Hall of Fame. He had been in a locker room with Howie Long, Marcus Allen and Jim Plunkett. When it ended he expected his phone to ring off the hook, and not one person called. He took a job waiting tables at the Chart House, where his old teammates came in to eat, and he lasted six months before he decided he hated it enough to do something else. That decision became the sentence he now builds everything on. Action creates reaction. It carried him into a marketing company, then into twelve years at Sports Illustrated, where the business he built went from number 17 in its category to number 1, and then up the Seven Summits, the highest peak on each continent, which he is the only NFL player ever to complete. In this conversation with Bart Berkey, Mark talks about the freshman year that ended his belief that talent was enough, when he was 181 pounds and could not bench his own weight. He talks about the valleys behind the shiny things, including the one made of a divorce and his father's death. He explains the discipline that got him up Everest and the Matterhorn, which is not looking at the mountain at all, only at the next ten steps. Then Bart asks him what he is most proud of that is not shiny, and Mark answers in one line about his two daughters, and it reframes everything he said before it. In this episode: Stepping into the fear, and his own answer to the question this show is named for Why he says retired is the wrong word 181 pounds, and the freshman year that woke him up Two years without purpose, and the phone that never rang Waiting tables at the Chart House while his old teammates came in Action creates reaction, the sentence he built a second career on Sports Illustrated, from number 17 to number 1 Ten more steps, and why he never looks at the summit The one accomplishment he does not consider shiny The one thing he does that Most People Don't ABOUT MARK PATTISON NFL veteran, and the only NFL player to climb the Seven Summits. Winner of a 2022 Sports Emmy for Best Short Documentary for Searching for the Summit. Author of Finding Your Summit: How to Build Resilience and Faith to Conquer Life's Peaks, and host of the Finding Your Summit podcast. Website: https://markpattisonnfl.com Most People Don't... But YOU Do! is hosted by Bart Berkey, who spent 16 years as a global executive with The Ritz-Carlton and now builds HUMANALITY™, a system for making people feel cared for, valued, seen and heard rather than processed. Listen, subscribe and share: https://www.bartaberkey.com/podcast

See All (270)

Trailer

About

They may not be smarter. They may not be luckier. They simply "Do" things "Most People Don't". Bart Berkey was a global executive for The Ritz-Carlton for 16 years. He wrote a weekly blog for Hotel Magazine about Service Excellence. He wrote a book, Most People Don't (And Why You Should) Weekly talks with hospitality legends, CEOs, & leaders about moments that change something. Their early influences, motivation, and non-negotiable habitual actions they self mandate. If you lead a team, run a property, plan the meetings, or carry your culture on your back, this one is for you.

Information