The Business Takeaway Podcast, Leadership & Business Advice

Ben Payne | Leadership Skills & Business Mentor
  • 5.0 (3)
  • ENTREPRENEURSHIP
  • UPDATED WEEKLY

Everyone talks about success. This podcast breaks down what it actually takes. From sales to leadership to the moments in business where things nearly fall apart—each episode pulls out the real lessons from people doing the work. It gives you true "Business Takeaways" that you can translate to your daily life. No fluff. No recycled advice. Just honest takeaways you can use. If you want to think sharper, act faster, and avoid the mistakes most people make—this is for you. Follow now and don’t miss the next one.

  1. Burnt Out, Self-Employed, and Building Life on His Terms - Episode 18, Brad Nelms, Founder TekX

    5 DAYS AGO

    Burnt Out, Self-Employed, and Building Life on His Terms - Episode 18, Brad Nelms, Founder TekX

    In this episode, Brad Nelms, founder of TekX, shares his journey from a 20-year career in entertainment behind the scenes to launching his own consulting business. He discusses the real challenges and lessons learned along the way, including managing business operations, leadership challenges, adapting to industry shifts post-Covid, start up sales and leveraging technology like AI. Main Topics Covered:Brad’s background in the entertainment industry and decision to start his own consulting firmThe importance of infrastructure setup and setting realistic expectations for growthNavigating financial and legal complexities as a solo entrepreneurThe impacts of Covid-19 on supply, demand, and industry practicesLessons learned from past corporate roles applied to his new businessThe role of AI and technology tools in small business operationsManaging burnout and understanding the importance of work-life balanceBuilding reputation and trust through consistent customer relationshipsScaling challenges and strategic decisions on choosing software solutionsBrad's advice for aspiring entrepreneurs and maintaining a positive mindset Timestamps:00:00 - Introduction and Brad's background in entertainment and consulting 02:04 - What motivated Brad to become an entrepreneur 03:26 - Managing family life and transitioning from burnout 04:49 - Brad’s business model and his vision for flexibility 06:07 - Lessons from corporate roles about processes and infrastructure 07:01 - Challenges with payment processors and legal considerations 09:05 - Balancing work hours and discovering ADHD impacts 10:16 - How ADHD awareness has influenced Brad’s business practices 13:09 - The post-Covid challenges in entertainment and supply chain delays 14:59 - How industry shifts have affected supply and demand cycles 17:35 - Brad’s reflections on business success and revenue fluctuations 18:49 - Economic uncertainties and planning for volatility 23:36 - The impact of global crises on industry and personal safety 23:53 - Brad’s perspective on technology, AI, and data analysis 25:46 - The importance of scalable software solutions 36:39 - Advice on selecting the right tools for growth 40:16 - Mistakes Brad would avoid if starting over 42:21 - The effects of self-employment on quality of life 44:41 - Managing stress and the importance of support systems 45:00 - Brad’s advice for new business owners 47:25 - The value of reputation and networking 49:16 - The art of listening to customers and solving real problems 50:28 - Brad’s vision of success in five years 52:22 - Recognizing burnout and the importance of self-awareness 53:45 - Brad’s golden rule for success: reputation and time management 55:09 - Rapid-fire questions: preferences on tech, travel, lifestyle, and more Resources & Links:TechX Consulting

    58 min
  2. How to Scale a Business to 100 Staff (Without Losing Control) - Episode 17, Sam Tamplin MD, TSL

    28 APR

    How to Scale a Business to 100 Staff (Without Losing Control) - Episode 17, Sam Tamplin MD, TSL

    Building a Lighting Business: 20 Years of Growth, Ceo insights, Leadership Skills, and business culture with Sam Tamplin In this episode, Sam Tamplin shares insights from building TSL from a small lighting rental start-up to a nearly 100-employee company with international ambitions. Discover how strategic focus, investing in people and systems, and fostering a strong culture have driven his success over two decades. Key topics:Sam's journey from van-based lighting to a global rental businessThe importance of consistency and focus in business growthThe role of reinvestment and the economic flywheel modelHow leadership and management style evolve with company sizeStrategic decisions around technology, systems, and scaling operationsBuilding a company culture based on character and valuesLessons learned from rapid growth, contractions, and industry challengesPlanning for the next decade: consolidation, international expansion, and innovationPractical tips for onboarding, risk management, and financial disciplinePersonal leadership principles: treating others well and long-term thinking Timestamps:00:00 - Welcome and episode overview 02:00 - Sam's background and early career influences 05:20 - The importance of focus and specialization in long-term success 08:00 - The evolution of TSL and growth milestones 12:00 - Recognising the "business moment" and scaling challenges 16:00 - Delegation and offloading roles in a growing business 20:00 - Leadership changes as team size expands 25:00 - Financial discipline and reinvestment strategies 30:00 - Building systems: software, risk management, and operational tech 35:00 - Recruiting, culture, and managing people effectively 40:00 - Defining company values and embedding them into culture 45:00 - The impact of rebranding and visual identity evolution 50:00 - Balancing growth ambitions with consolidation and risk 55:00 - Industry challenges, learning from past projects, and strategic flexibility 60:00 - Planning for future growth: international markets and digital innovation 65:00 - Leadership lessons: managing scale, culture, and the importance of character 70:00 - Sam's personal golden rule and leadership philosophy 75:00 - Rapid fire: favourite tools, habits, and personal preferences 80:00 - Closing remarks and key takeaways Resources & Links:TSL WebsiteJeff Bezos Flywheel Model This episode offers actionable insights for entrepreneurs, managers, and industry professionals aiming to scale sustainably and cultivate a strong company culture.

    1hr 14min
  3. The Leadership Challenges You Only Learn Under Pressure - Episode 16 Mark Andrew Fire Fighter

    21 APR

    The Leadership Challenges You Only Learn Under Pressure - Episode 16 Mark Andrew Fire Fighter

    Explore the unique insights from a retired firefighter and paramedic on leadership skills, decision-making, and team trust under extreme stress. Discover how core principles from emergency service leadership translate into effective business advice. In this episode:Mark shares his journey from firefighting to writing a leadership book, highlighting the transferable lessons between fire service and business.The importance of day-to-day leadership and visibility within the team for effective crisis response.How making quick decisions in high-stakes situations reveals a person’s character, and developing trust within teams.Practical strategies for building muscle memory and routines that enable teams to perform confidently in unpredictable scenarios.The role of humility, admitting mistakes, and continuous improvement with after-action reviews—a mindset equally vital in business.How emotional intelligence, especially caring for team members, boosts morale and long-term growth.Trust-building practices, avoiding micromanagement, and empowering team members for scalable leadership.Methods to support mental health and prevent burnout in high-pressure roles through peer support programs.Essential qualities to identify future leaders and the importance of valuing diverse leadership styles. Timestamps:00:00 - Introduction: Leadership lessons from fire service applicable to business 01:00 - Mark’s background in firefighting and writing "Leading Through the Heat" 03:37 - The significance of day-to-day leadership presence in emergency response 04:53 - Recognizing good and poor leadership traits early in a fire career 07:11 - How pressure reveals character: decision-making under heat 08:35 - Building team trust and decentralizing decision-making in crises 10:05 - Practicing skills and building muscle memory for unpredictable scenarios 12:33 - Lessons from after-action reviews: continuous learning and growth 15:50 - Maintaining trust in high-stakes environments: avoiding micromanagement 17:56 - How trust impacts team resilience and development 20:02 - Navigating command transitions and respecting hierarchy on scene 22:55 - Learning from leadership mistakes during critical incidents 25:56 - Managing egos and social dynamics during emergency responses 27:00 - Supporting mental health and de-escalation in trauma-heavy roles 31:25 - Identifying and nurturing future leaders in high-pressure teams 35:01 - Compassion in leadership: caring vs. weakness perception 38:38 - Promoting people by merit, not just ambition 41:36 - Lessons for business leaders about authenticity, care, and continuous learning 45:07 - Supporting mental health: peer support models and recognizing stress signs 46:09 - Advice to young Mark: delegation and trusting your team 50:04 - A leadership “golden rule”: care about your people and treat them well Resources & Links:Leading Through the Heat by Mark AndrewInstagram Note:Practical leadership strategies from high-stress environments like fire services are highly applicable across industries. Use these insights to foster trust, decision-making agility, and mental resilience within your teams.

    54 min
  4. You're losing your credibility before you speak - Episode 15, Salvatore Manzi, Leadership Communication Coach

    14 APR

    You're losing your credibility before you speak - Episode 15, Salvatore Manzi, Leadership Communication Coach

    Mastering the Art of Presentation and Authentic Communication with Salvatore Manzi. In this episode, Salvatore Manzi shares invaluable insights into public speaking, leadership communication, and how to show up authentically. Whether you're an introvert, a leader, or looking to improve your presentation skills, this episode offers practical tips to enhance your impact and connect more genuinely. Main Topics Covered: How authentic presence influences audience engagementOvercoming imposter syndrome and building confidenceThe importance of body language, attire, and authenticity in leadershipStrategies for effective storytelling and visualizing dataThe power of pauses, silence, and intentionality in presentationsNavigating social media and self-promotion as an introvertAdapting communication styles in high-stakes environmentsEmbracing mistakes and humanizing your messageThe future of communication in the age of AIPractical tips for daily communication, including in meetings and networking 00:00 - Introduction: Salvatore’s background in overcoming stage fright 02:45 - Connecting neuroscience with communication strategies 05:22 - Common challenges leaders face with public speaking 09:40 - Building relevance and passion in storytelling 11:38 - Balancing introversion and authenticity in presenting 14:32 - How appearance impacts credibility and authority 16:15 - Navigating social media presence for introverts 17:46 - Embracing imposter syndrome as growth fuel 19:11 - Using silence and pauses effectively in storytelling 22:15 - The delicate balance between data and storytelling 24:23 - Crafting powerful messages and structuring presentations 27:14 - Practical coaching on impactful pitches for large audiences 28:39 - The importance of consistency in daily communication 31:16 - Teaching presence and authenticity through body language 33:21 - The science of emotional trust and first impressions 37:32 - How to handle difficult, controversial, or high-stakes conversations 41:40 - Experimenting with behavioral continua: space, silence, stillness 45:36 - The power of intentionality and behavioral awareness 50:27 - Silence in negotiation and presentation—when to hold back 54:23 - Creating memorable takeaways with strategic pauses and repetition 58:07 - The evolving role of AI in communication and how humans can stay authentic 61:16 - Challenging misconceptions about polished speech versus natural humanness 66:20 - Favorite drinks, travel tips, and personal preferences 67:15 - Wrapping up: key lessons for aspiring leaders and speakers Resources & Links: Links to include: Book: https://www.salvatoremanzi.com/clearandcompelling/ LinkedIn: Salvatore J. Manzi | LinkedIn His book is to be released in October. If anyone preorders the book and Salvatore the receipt, I will send them the e-book. (Note the e-book should be ready in the next two weeks) Pre-order US: B&N C&C Pre-order International: Amazon C&C

    1hr 8min
  5. From Stage to Boardroom: Lessons in Resilience - Episode 14 Laura White, Pop-Up Global

    7 APR

    From Stage to Boardroom: Lessons in Resilience - Episode 14 Laura White, Pop-Up Global

    Discover how Laura White transitioned from a career on stage to leading creative solutions in the events industry, leveraging her performance background to excel in business development and project management. This episode offers insights into the value of resilience, business advice, business strategy in challenging markets creativity, and adaptability in a rapidly changing industry. Main Topics Covered:Laura White's journey from performer to business leader in entertainmentThe role of creativity and strategy in bespoke event productionCultural and regional differences in the Middle East entertainment industryThe impact of technology and trends like TikTok on live eventsBalancing mental and physical health during intense event seasonsLessons on resilience, decision-making, and saying yes or no in business In this episode:Laura shares her transition from a child performer to director of creative strategy at Popup GlobalHow her background in performance enhances her approach to client solutionsThe differences between UK and Middle Eastern event markets and client expectationsThe significance of emotion and storytelling in brand engagement through live entertainmentTrends such as performance-led campaigns on TikTok and the ongoing relevance of live experiences post-AI advancesStrategies for maintaining wellbeing during their busiest times, especially around the festive seasonValuable advice on saying yes to opportunities, trusting gut feelings, and the importance of resilience Timestamps: 00:00 - Introduction and episode overview 02:00 - Laura White’s journey from singing to industry leadership 04:31 - How creativity informs bespoke event solutions 07:00 - The impact of COVID-19 on the entertainment sector 09:16 - Transitioning from performer to business professional 11:23 - The relevance of performance skills in sales and client interactions 13:40 - Learning from mistakes in the industry and the importance of persistence 16:01 - Client briefs, collaboration, and creative process variations 17:54 - Cultural differences in event planning across Middle East regions 22:02 - Navigating cultural nuances in the Middle East entertainment industry 23:16 - Challenges in live event budgeting and expectation management 25:20 - Demonstrating value and ROI in live entertainment to clients 26:15 - Leveraging performance and storytelling to enhance brand reputation 29:30 - Trends on TikTok influencing live event strategies 31:07 - The role of technology and AI in live entertainment experiences 33:00 - Memorable moments in entertainment and the emotional power of live shows 35:33 - Incorporating technology into live performances and shows 36:02 - Common industry inquiries, like themed entertainment, and how they evolve 37:28 - The scope and complexity of pop-up event schedules 39:52 - Maintaining health and stamina during intensive event seasons 43:23 - Planning and rehearsing for one-off shows and special events 45:42 - Stress and worry points for event organizers and performers 48:49 - How industry resilience carried companies through the pandemic 51:05 - Advice to Laura White from 10 years ago, lessons learned 53:40 - The importance of resilience, grit, and saying yes in career growth 54:43 - Managing rejection and maintaining resilience in sales and performance 56:25 - Key takeaway: "Say yes and figure it out later" 58:00 - Final thoughts on gut feeling, values, and strategic decision-making Resources & Links:Popup Global – Official website

    1hr 4min
  6. In Crisis Leaders Listen, not talk - Episode 13 Jay Jacobson, Funeral Service Advocate

    31 MAR

    In Crisis Leaders Listen, not talk - Episode 13 Jay Jacobson, Funeral Service Advocate

    In this episode, Jay Jacobson shares invaluable leadership skills and leadership challenges in high-stakes, emotionally charged environments like funeral homes and crisis situations, including a notable aircraft disaster. Discover how effective communication, emotional resilience, and integrity are crucial in guiding teams and families through difficult times. Main Topics:The essence of legendary leadership: building others up and fostering trustNavigating crisis situations with calmness, slowing down, and reading cuesLeadership in grief — how to diffuse tension and manage complex family dynamicsTrust and credibility: listening actively and verifying honesty in team environmentsThe importance of self-balance and continuous learning for leadership longevityEthical decision-making and maintaining integrity under pressureLessons from high-profile environments: Senate hearings and plane crashesDeveloping future leaders through mentorship and shared values Timestamps:00:00 - Introduction and overview of Jay Jacobson’s background in funeral service 00:31 - Personal stories highlighting leadership in crisis and tragedy 01:56 - Defining legendary leadership: focus on others' growth and morale 02:44 - The significance of slowing down amid crisis and reading non-verbal cues 05:11 - Handling family dynamics and conflict resolution in high-stress environments 06:49 - Applying team-building skills in both funeral homes and corporate settings 07:05 - Leadership example: United Flight 232 aircraft disaster response 09:32 - Convergence of crisis leadership and teamwork among funeral directors 10:52 - The importance of internal strength and continuous learning during crisis 11:22 - Early lessons of responsibility from childhood to professional life 12:49 - Modeling integrity through mentors and professional behavior 14:40 - Balancing personal well-being and professional excellence 15:32 - Non-verbal leadership: demonstrating respect and strength without words 16:09 - Pivoting and relying on team expertise during complex crisis situations 17:21 - Building trust quickly: observing honesty, eye contact, and sincerity 18:43 - Lessons from boardroom debates and managing different leadership styles 19:42 - The value of respectful disagreement and collaborative decision-making 22:47 - The impact of Crucial Conversations and creating safe dialogue spaces 24:00 - Managing situations with no good options: breaking problems into manageable tasks 25:49 - Building emotional connection and storytelling with grieving families 27:46 - The importance of active listening in leadership and crisis resolution 29:41 - Maintaining composure and professionalism under stress 31:32 - Using faith, reading, and personal development to stay balanced 32:30 - Staying current: the role of continuous learning in leadership 33:11 - Giving tough news compassionately but with clarity 37:12 - Handling employment changes with dignity and advanced planning 38:23 - Treating staff with respect and dignity in difficult leavetaking processes 40:25 - The significance of genuine relationships at work and in leadership roles 41:07 - Small decisions and integrity — the foundation of trust and character 45:01 - Insights from Washington Senate testimony: defending integrity under pressure 46:15 - Lessons on political manipulation versus genuine leadership 48:11 - Balancing transparency and discretion in leadership decisions 50:08 - The motivation behind Jay’s book, Lead by Legendary Example 52:00 - The emotional aftermath of personal crises and their impact on leadership 54:40 - The importance of work-life balance and being fully present 55:08 - Advice to younger Jay: leave unfulfilling jobs and seek growth 56:37 - How leadership has evolved with technology and generational shifts 58:25 - The personal impact of funeral service: making a lasting difference 60:02 - Leadership as a lifelong learning process: always seek knowledge 62:06 - Quick-fire questions on tech, travel, personality, and personal preferences 64:35 - Final thoughts and gratitude Resources & Links:Crucial Conversations by Al Switzler, Joseph Grenny, and Ron McMillanhttps://www.jacobsonprostaff.com/general-8 by Jay JacobsonJay Jacobson on Linkedin

    1hr 6min
  7. The Key to Future Talent - Episode 12 Hannah Eakins, MD Production Futures

    24 MAR

    The Key to Future Talent - Episode 12 Hannah Eakins, MD Production Futures

    Discover how Hannah Eakins has transformed entry into the entertainment production industry through her initiative, Production Futures. In this episode, we explore the evolution of industry careers, business strategy, innovations during COVID, and how diversity and social media are shaping the next generation. Key Topics:The inception and mission of Production Futures: promoting visibility and credibility in entertainment production.How COVID accelerated digital growth and shifted strategies for engaging industry newcomers.The importance of practical experience over degrees and emerging pathways like apprenticeships.Addressing diversity, inclusion, and changing perceptions around careers in entertainment.The role of social media platforms (TikTok, Instagram, LinkedIn) in outreach and engagement.How young people, parents, and educators are viewing opportunities in the industry.The impact of industry culture shifts, including healthier social norms and inclusive spaces.Hannah’s vision for the next five years: expanding partnerships, online platforms, and more accessible events.Personal insights: lifestyle changes like abstinence, mental health, and work-life balance.Practical advice for startups and industry leaders: embracing innovation, self-care, and community-building. Timestamps: 00:00 - Introduction to Hannah Eakins and Production Futures 02:14 - Origins of Production Futures and its evolution over 10 years 03:54 - COVID's influence on industry engagement and digital transformation 04:31 - The industry’s pathways for newcomers: apprenticeships, training, and experience 06:00 - Changing perceptions of careers: parents, families, and education 07:37 - Diversity and inclusion efforts within production industry events 09:21 - How social media broadens outreach to varied demographics 11:11 - The impact of COVID on student confidence and resilience 12:30 - The role of practical experience versus formal qualifications in hiring 15:51 - Growing diversity: gender, ethnicity, and accessibility in entertainment production 17:08 - Building an inclusive community: marketing and outreach strategies 19:25 - Reaching home-educated youth and underrepresented communities 21:18 - Adapting marketing strategies for TikTok, Instagram, LinkedIn 24:54 - The importance of authenticity and strategy in social media content 28:26 - Hands-on experience at Production Futures events and soft skills workshops 30:42 - The value of apprenticeship routes and early industry exposure 32:26 - COVID’s long-term impact on industry preparedness and resilience 35:49 - Hannah’s future plans for Production Futures over the next five years 40:00 - Rebuilding and growing post-pandemic: lessons learned and successes 44:18 - Changing industry norms around social norms, alcohol, and health 55:17 - Personal lifestyle choices: alcohol, sleep, exercise, and mental wellbeing 60:59 - The business takeaways: leadership, innovation, and embracing AI 62:20 - Rapid fire questions: favorite platforms, travel preferences, and personal habits Resources & Links:Production Futures Official WebsiteHannah Eakins LinkedInTPI Magazine & AwardsThe Business Takeaway Podcast Connect with Hannah:LinkedInTwitter Note: The episode emphasises that industry success relies on experience, diversity, innovation, and community support. Hannah encourages young people and industry professionals to stay curious, adaptable, and committed to fostering an inclusive environment for the future of entertainment production.

    55 min
  8. The Traditional High Street Is Dead - Episode 11 Greg Niven MD Headline Audio

    17 MAR

    The Traditional High Street Is Dead - Episode 11 Greg Niven MD Headline Audio

    In this in-depth interview, Greg shares his journey from music retail to founding Headline Audio, discussing how the industry has evolved post-COVID, the importance of personal relationships in sales, and strategies for adapting to market changes. Gain insights into navigating challenges, building a brand, business strategy and maintaining a passion for music and business at the same time whilst learning from potential sales mistakes along the way. Learn about the sales mistakes from a business owner who's lived a huge amount of leadership challenges Key topics Greg's career evolution from music retail to audio distributionImpact of COVID-19 on the music and retail industryStrategies for small retailers to survive in a digital worldThe importance of personal relationships and customer serviceLessons learned from starting a new business post-COVID Chapters 00:00Greg Niven's Journey in Music and Business 05:22The Impact of COVID-19 on the Music Industry 10:04Adapting to a New Retail Landscape 14:58Building a Brand in a Competitive Market 19:47Navigating Challenges and Embracing Change 24:53The Future of Music Retail and Technology 31:20The Importance of Personal Connection in Business 34:01Shifting Focus from Sales Numbers to Customer Relationships 38:59Balancing Work and Personal Life 39:48Navigating Business Challenges and Concerns 42:18Learning from Experience and Trusting Yourself 47:32Simplifying Business Operations for Success 54:16The Emotional Connection in Sales 56:43Maintaining Commercial Viability While Enjoying Work 59:20The Necessity of Innovation and Challenge ResourcesHeadline Audio WebsiteNord Keyboards

    1hr 1min
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5
out of 5
3 Ratings

About

Everyone talks about success. This podcast breaks down what it actually takes. From sales to leadership to the moments in business where things nearly fall apart—each episode pulls out the real lessons from people doing the work. It gives you true "Business Takeaways" that you can translate to your daily life. No fluff. No recycled advice. Just honest takeaways you can use. If you want to think sharper, act faster, and avoid the mistakes most people make—this is for you. Follow now and don’t miss the next one.

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