The Educator Experience Podcast with Salli Carter

Salli Carter

Higher ed professionals, you belong here. Breakthroughs, tough lessons, and the moments that shape us. Host Salli Carter sits down with post-secondary professionals to share defining experiences from their teaching journeys. From unexpected wins to those “you can’t make this stuff up” classroom stories, these conversations offer insight, connection, and a weekly reminder that behind every course outline is a deeply human story. New episodes drop every second Monday. The Educator Experience is a space where higher ed professionals can connect, learn, and grow together.

  1. 1 day ago

    What’s the Pickle? Rethinking Service & Leadership in Education | Robin Landals-Hill

    What if one of the best ways to improve education is to simply ask: “What’s your pickle?” Yes, we’re talking about pickles—but we’re also talking about something much bigger: service, belonging, leadership, and the small things we do that can completely change someone’s educational experience. In this episode of The Educator Experience Podcast, Salli Carter sits down with Robin Landals-Hill, Educational Leader, speaker, and Faculty Department Head, for a lively conversation about what happens when we put people at the centre of education. Robin is passionate about adult learning, leadership, and creating meaningful educational experiences. She is also the creator of the Immersive Interest framework—TIME, which explores engagement, motivation, and personal growth in education and leadership. Together, Salli and Robin tackle a question we don’t talk about nearly enough in higher education: What does great customer service look like in education? For Robin, service isn’t about treating students like traditional customers. It’s about asking what we can do to make it easier for someone to succeed. Sometimes that means helping a student navigate a system they don’t understand. Sometimes it means walking someone to the department that can help instead of simply pointing them in the right direction. Sometimes it’s recognizing that fair doesn’t always mean equal. And sometimes…it means giving them the pickle. Inspired by Bob Farrell’s Give ’Em the Pickle, Robin shares the idea of looking for opportunities to “surprise and delight”—those small, often simple things we can do to make someone’s experience just a little bit better. The conversation expands into leadership, collaboration, belonging, student support, and an important idea: they’re all our students. What changes when we stop thinking in terms of “my students” or “your students” and start seeing student success as something we all share responsibility for? In this episode: What customer service really means in educationThe story behind “What’s your pickle?”Finding opportunities to “surprise and delight”Why small actions can have a big impactWhy fair doesn’t always mean equalCreating belonging and helping people feel seenRemoving barriers to student successWhy “they’re all our students”Collaboration across departmentsLeading, adapting, and learning as you goThis episode is a reminder that making education better doesn’t always require a massive initiative. Sometimes it starts with noticing the person in front of you, asking what they need, and doing one small thing that makes their experience better. So…what’s your pickle? Connect with Robin Landals-Hill: https://www.roundrobinlearning.ca/ Connect with The Educator Experience: www.theeducatorexperience.ca Subscribe to The Educator Experience Podcast for conversations about teaching, learning, leadership, and professional growth.

  2. 1 Oct

    Leading Through Uncertainty: Fundraising, Failure & Hope in Higher Education | Dr. Bill Shiell

    What if some of the most important moments in leadership are the ones you could never have planned for? Higher ed is navigating enormous change—financial pressures, shifting enrolment, evolving expectations, and uncertainty about what comes next. So what does it actually look like to lead when there is no perfect roadmap? In this episode of The Educator Experience Podcast, Salli Carter sits down with Dr. Bill Shiell, former President of Northern Seminary and Senior Strategist with BrightDot Fundraising Advisors, for a wide-ranging conversation about leadership, fundraising, failure, hope, and responding to the unexpected. Bill brings more than 25 years of experience helping organizations and institutions navigate challenge and change. During his time as College President, he reinvented the institution’s educational model, sold its 28-acre campus, launched an on-demand training platform, increased enrolment during the COVID-19 pandemic, and helped raise more than $21 million for operations and new initiatives. But some of Bill’s most powerful leadership lessons came from the moments that weren’t part of the plan. In this conversation, Bill shares what happened when, just 60 days into his presidency, the institution ran out of liquidity to pay its bills—and why experiences like this changed the way he thinks about strategic planning, failure, and leadership. Salli and Bill explore what it means to leave room for the unexpected, why leaders need strong values to ground them during uncertainty, and Bill’s concept of “losership”—embracing failure, loss, humility, experimentation, and getting back up as part of the leadership experience. They also explore a side of higher education that doesn’t always get much attention: fundraising. What makes someone want to invest in an institution? What problems are donors actually trying to help solve? And why might hope be one of the most powerful stories an institution can tell? The conversation also challenges the traditional idea of a career ladder and considers what happens when we think of our careers instead as a growing portfolio of experiences, skills, relationships, successes—and setbacks. In this episode:Leading when circumstances don’t follow the strategic planFundraising and donor relationships in higher educationWhy donors respond to hopeFailure, experimentation and “intelligent failure”Bill’s concept of losershipCreating room for the unexpected in institutional planningLeading from a grounding set of valuesWhy careers may look more like portfolios than laddersFinding opportunity in difficult and unexpected momentsEarlier this year, Salli also sat down with Bill’s colleague at BrightDot, Bill Crouch, for another conversation exploring fundraising, leadership, and higher education. 🎧 Watch/listen to the conversation with Bill Crouch: Reflections of a College President Together, these conversations offer two perspectives for anyone navigating the realities of leadership in higher ed at a time of significant change. Connect with Dr. Bill Shiell: www.thebrightdot.com Connect with The Educator Experience: www.theeducatorexperience.ca Subscribe to The Educator Experience Podcast for conversations about teaching, learning, leadership, and professional growth.

  3. 14 Sept

    How to Support Every Learner: Inclusive Teaching That Makes a Difference with Melissa Choquette

    What does it really mean to create a learning environment where every learner has the opportunity to thrive? In this episode of The Educator Experience Podcast, Salli Carter sits down with Melissa Choquette, founder of Visually Speaking Inc., to explore inclusive teaching, neurodivergence, visual communication, and the practical choices educators can make to better support the diverse learners in their classrooms. A neurodivergent educator and parent with nearly two decades of experience in Ontario’s public education system, Melissa shares both her professional expertise and her personal journey. We talk about how receiving her diagnoses later in life changed the way she understood herself, her experiences, and ultimately the work she does today. Melissa also shares the story behind Visually Speaking Inc. and her approach to creating practical visual tools and resources that make communication, learning, and growth more visible. Throughout our conversation, we explore what happens when educators move beyond a one-size-fits-all approach and begin thinking differently about how learners process information, communicate, participate, and demonstrate their learning. In this episode, we explore: Melissa’s journey as a neurodivergent educator and parentHow understanding neurodivergence can change the way we see learnersWhy visual communication can be such a powerful teaching and learning toolWhat inclusive teaching can look like in practiceMoving beyond one-size-fits-all approaches to learningThe story and philosophy behind Visually Speaking Inc.Why supporting learners also means supporting the people who support themSmall changes educators can make that can have a meaningful impact Whether you teach in higher education, K–12, adult education, workplace learning, or another learning environment, this conversation will encourage you to think differently about inclusion—and about what it really means to see and support the learner in front of you. Because supporting every learner doesn’t mean treating every learner exactly the same. It means creating the conditions for more learners to thrive. ⏱️ EPISODE TIMESTAMPS 0:00 – Welcome to Year 2 of The Educator Experience5:10 – Meet Melissa Choquette9:10 – Creating Classrooms Where Every Learner Belongs21:50 – Inclusive Teaching: Giving Learners What They Need24:01 – Melissa’s Neurodivergence & Diagnosis Journey30:27 – From Educator to Founder of Visually Speaking39:08 – Supporting the People Who Support Learners43:56 – Practical Ways to Better Support Every Learner 🌐 CONNECT WITH MELISSA https://visuallyspeakinginc.com/ 🎙️ ABOUT THE EDUCATOR EXPERIENCE The Educator Experience brings together conversations, professional learning, resources, and practical tools for the people who support learners. 📓 THE EDUCATOR REFLECTION JOURNAL Going for promotion or tenure? Preparing for an interview? Building your teaching portfolio—or simply wanting to become a more intentional educator? The Educator Reflection Journal helps you capture the experiences, decisions, challenges, successes, and small moments that shape your teaching practice. https://theeducatorexperience.learnworlds.com/course/the-reflective-journal-for-educators-capture-your-teaching-story

    How to Support Every Learner: Inclusive Teaching That Makes a Difference with Melissa Choquette
  4. 8 Jun

    One Year Later! 40 Guests & Countless Lessons: Reflections from The Educator Experience Podcast

    🎉 ONE YEAR OF THE EDUCATOR EXPERIENCE PODCAST! 🎉This week, we're celebrating a milestone that wouldn't have been possible without our incredible guests, listeners, and educator community around the world.Over the past year, we've had the privilege of hosting more than 40 guests representing over 35 institutions, while reaching listeners in 35 countries and counting! Through every conversation, one theme has remained constant: the generosity, vulnerability, and honesty of educators who are willing to share their experiences so that others can learn, grow, and feel less alone in their own journeys.To celebrate our first anniversary, Salli Carter takes the microphone solo to reflect on the lessons we've learned from one year of podcasting and what those conversations have taught us about teaching, learning, leadership, resilience, and growth.In this episode, Salli explores the importance of reflective practice and how taking time to look back on our experiences intentionally can be one of the most powerful forms of professional development. Whether you're wrapping up a semester, reviewing student evaluations, planning for the future, or simply taking stock of your growth as an educator, reflection helps us make meaning of our experiences and move forward with greater confidence and clarity.Time Stamps 01:04 : Reflections on One Year of Podcasting03:10 :AI for Educators Course Series: Coming Soon04:10 : Reflective Practice at the End of a Teaching Semester11:20 : Making Sense of Student Evaluations16:04 : Taking Pride in Your Growth, However SmallAs we celebrate this first year, we're also excited about what's ahead. This summer, we will be launching our AI for Educators Certification Series! This series is a collection of asynchronous professional learning courses designed to help educators navigate teaching and learning in an AI-enabled world. We've already begun sharing course previews and AI-focused content on our YouTube channel, with much more information coming soon.Most importantly, thank you.Thank you to every guest who shared their story. Thank you to every educator who listened, commented, supported, and engaged with our work. Thank you for helping us build a community centred around meaningful conversations about education.Here's to another year of learning, reflecting, and growing together.#theeducatorexperience #reflectivepractice #highereducation #teachingandlearning #professionaldevelopment #educatorcommunity #teachergrowth #facultydevelopment #aiforeducators #teachingpodcast

    One Year Later! 40 Guests & Countless Lessons: Reflections from The Educator Experience Podcast
  5. 1 Jun

    The Secret to Motivating Learners: Inspiration Over Instruction with Wolfgang Schifer

    What inspires people to learn, grow, and become the best version of themselves? In this thoughtful and wide-ranging conversation, Salli sits down with educator, former Associate Dean, ESL instructor, mechanic, and lifelong learner Wolfgang Schifer to explore the deeper human side of education. Drawing on a career that has spanned trades, international teaching, leadership, and higher education, Wolfgang shares insights into what truly motivates learners and how educators can inspire lasting growth by connecting learning to purpose, passion, and personal meaning. Together, Salli and Wolfgang discuss the importance of helping learners connect their education to what they genuinely care about, the power of inspiration over instruction, and how educators can create environments where students feel empowered to grow. They also explore the OODA Loop (Observe, Orient, Decide, Act) as a framework for navigating change, learning, and decision-making in both education and life. The conversation extends beyond the classroom into themes of work-life balance, family, self-awareness, and the pursuit of a meaningful life. Wolfgang reflects on the importance of actively seeking inspiration rather than waiting for it to arrive, and how our relationships, habits, and values shape the impact we have on others. Whether you are an educator, leader, student, or lifelong learner, this episode offers practical wisdom and thoughtful reflection on how to cultivate purpose, connection, and human potential in a rapidly changing world. Time Stamps 00:00 Introduction 03:20 Wolfgang's Journey and Love of Learning 13:30 Inspiring Learners Through Their Passions 19:00 The OODA Loop: Observe, Orient, Decide, Act 21:30 Work-Life Balance and What Truly Matters 41:30 Adding Value Through Inspiration and Learning 48:30 Salli's Silent Retreat and the Search for Clarity #oodaloop #Inspiration #Running #HigherEducation #MotivatingLearners #TeachingPodcast #Medellin #eslteacher

    The Secret to Motivating Learners: Inspiration Over Instruction with Wolfgang Schifer
  6. 25 May

    Writing and Storytelling in Education with 'The Adventures of Jelly Bean' Author Amy Pollack

    What happens when a child is encouraged to share their creativity in the classroom? For Amy Meislin Pollack, it became the beginning of a storytelling journey that would last more than sixty years. In this heartfelt episode, Salli sits down with Amy Pollack, educator, professor, and author of The Adventures of Jelly Bean series, to talk about the connection between teaching, storytelling, creativity, and the lasting impact educators can have on young people. Amy reflects on how her fourth-grade teacher encouraged her to stand in front of the class and tell her stories about a character named Jelly Bean, stories she continued sharing throughout her 40+ year teaching career before eventually publishing them decades later. Throughout the conversation, Amy discusses the surprising parallels between teaching and writing, how feedback from students shaped her teaching and storytelling, and why listening, reflection, and persistence matter so much in both education and creativity. From teaching grade school and college students to raising children and becoming a published author later in life, Amy’s story is a powerful reminder that creative passions often grow from the encouragement we receive in classrooms. Salli and Amy also explore how educators can inspire creativity in students, the importance of reading and rewriting, and why storytelling is deeply connected to human connection and learning. Amy is the author of The Adventures of Jelly Bean series, praised by both Kirkus Reviews and US Review of Books for its heartfelt and engaging coming-of-age storytelling. Learn more about Amy and her books here: Amy Pollack Official Website And you can check out her new book ‘The Still Further Adventures of Jelly Bean’ here!  https://pegasuspublishers.com/books/middle-grade-(10-12-years)/the-still-further-adventures-of-jelly-bean  Timestamps 00:00 Intro 04:40 Differences Between College & Grade School Teaching 10:20 The Importance of Student Feedback 15:20 How Teaching Influenced Amy’s Writing 20:00 The Power of Personal Stories as Inspiration 26:00 Amy’s Advice for New Writers

    Writing and Storytelling in Education with 'The Adventures of Jelly Bean' Author Amy Pollack
  7. 19 May

    Conflict, Collaboration and Building Strong Teams in Higher Education with Kevin Sanders

    What does it actually take to lead in higher education today? In this thoughtful and highly practical conversation, Salli sits down with Kevin Sanders to explore leadership, collaboration, conflict management, and the future of higher education. After a career that began as a classically trained musician performing with orchestras across five continents, Kevin transitioned into higher education, where he spent decades serving as faculty, director, dean, and senior administrator at institutions including Baylor University and University of Memphis. Today, he is the founder of Cornerstone Leadership Group, where he works to support and develop leaders across higher education. Throughout this episode, Kevin reflects on the realities of academic leadership and the challenge of helping departments, faculty, and institutions move beyond individual work toward collective collaboration and shared vision. Salli and Kevin discuss conflict management, strategic planning, AI in higher education, relationship-building, and what it means to become the kind of leader people genuinely want to follow. Drawing from both his background in music and higher education leadership, Kevin shares why strong institutions function much like orchestras: individuals may have different strengths and expertise, but meaningful success happens when people learn to work together toward a common goal. This episode is filled with thoughtful reflections for faculty, department chairs, administrators, and anyone interested in the future of leadership in higher education. You can follow along to Kevin’s journey through his newsletter or check out Cornerstone Leadership Group at https://www.kevinsanders.me/You can also get Kevin's book: “The Academic Leader’s Playbook.” through the website link! Timestamps 00:00 Intro 02:03 What It Means to Work Well Together in Higher Education 09:00 Kevin’s Journey from Musician to Higher Education Leadership 15:00 Managing Conflict Within the Workplace 20:30 AI in Teaching and Learning in Higher Education 26:30 The Future of Higher Education: Relationship Building Matters 32:30 Kevin’s Advice for New Educators — Build Your Village #education #LeadershipDevelopment #conflictmanagement #theeducatorexperience #teaching #LearningDevelopment #TeachingAI

    Conflict, Collaboration and Building Strong Teams in Higher Education with Kevin Sanders
  8. 11 May

    Reflections of a College President with Bill Crouch: Leadership, Community and Fundraising

    What does it really look like to lead a college or university? In this thoughtful episode, Salli sits down with educator, former college president, fundraising expert, and CEO of BrightDot, Bill Crouch, to reflect on leadership, community, and the importance of helping people feel that they truly matter. Drawing from decades of experience in higher education and nonprofit leadership, Bill shares his journey to becoming a college president, the lessons he learned through both successes and failures, and why the strongest institutions are built through gratitude, listening, and authentic human connection. From conversations about diversity and institutional challenges to staff motivation, student success, and the future of higher education leadership, this episode explores what it means to create communities where people feel seen, valued, and supported. At the heart of this conversation is Bill’s belief that leadership is not about power but about people. Bill is also the author of the upcoming book Mattership, releasing this June, which continues his work around leadership, belonging, and meaningful human connection. You can learn more about Bill's current work at BrightDot's website - https://thebrightdot.com/ BrightDot helps organizations reimagine fundraising by combining storytelling, human connection, and strategic insight into what Bill calls “The Art of Fundraising.” Timestamps 00:00 Intro 04:06 Bill’s Journey to Becoming a College President 12:07 Building Community & Creating Spaces of Belonging 17:30 The Fundraising Challenges Facing Higher Education 22:10 Staff Motivation During Times of Challenge 34:25 Celebrating Student Success 39:00 Bill’s Advice for University Presidents 44:00 How Conversations Create Community #university #Leadership #HigherEducationLeadership #Fundraising #professor #EducationPodcast #SchoolLeadership #Principles #teachingcommunity #leadershipdevelopment

    Reflections of a College President with Bill Crouch: Leadership, Community and Fundraising

About

Higher ed professionals, you belong here. Breakthroughs, tough lessons, and the moments that shape us. Host Salli Carter sits down with post-secondary professionals to share defining experiences from their teaching journeys. From unexpected wins to those “you can’t make this stuff up” classroom stories, these conversations offer insight, connection, and a weekly reminder that behind every course outline is a deeply human story. New episodes drop every second Monday. The Educator Experience is a space where higher ed professionals can connect, learn, and grow together.

You Might Also Like