Unfinished Business with Eric Mulvin

Eric Mulvin
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  • Entrepreneurship

From taking his last paycheck at Pre-IPO Yelp to building six companies and scaling Pac Biz Outsourcing globally, host Eric Mulvin knows what it means to keep moving forward when the easy choice is to stop. On Unfinished Business, he sits down with business leaders and visionaries where we explore what are they doing with AI today, how are they valuing and uplifting people in their organization and community. We focus on how are leaders using AI + HI, Human Intelligence, to grow and adapt. These are conversations about building and shaping the future and the crazy stories we create along our journeys. Because no matter what you’ve accomplished, nobody’s business is ever finished, we explore where those goals meet and the challenges we face in trying to achieve them.

  1. 23 hr ago

    [Transportation Series] 40 Episodes, Big Lessons, and What's Next? | Eric Mulvin

    What happens when a podcast brings together business leaders, entrepreneurs, and creatives who are all working toward something bigger? Coming to you from the Transportation Taxi Alliance conference in Anaheim, California, Eric Mulvin takes a break from his usual guest interviews to share a special update on Unfinished Business with Eric Mulvin. With more than 30 conversations recorded and the podcast approaching its goal of 40 episodes in 2026, Eric reflects on the people, lessons, and stories that have shaped the show's first year. From interviewing Oculus co-founder Jack McCauley to learning practical leadership strategies from Craig Weber, Eric shares why these conversations matter and how listeners can apply what they've learned to their own businesses. He also discusses lessons from the transportation industry, including the importance of profitability, planning, and due diligence when starting or expanding a business. Beyond business growth, Eric reflects on the impact entrepreneurs and organizations can make in their communities, shares plans for Season 2 in 2027, and invites listeners to help shape the podcast's future. In this episode, we break down: The journey toward 40 podcast episodes in 2026.Memorable guests and practical business lessons.Insights from the Transportation Taxi Alliance conference.Plans for Season 2 and upcoming events in 2027.How listeners can help shape the future of the podcast. Episode Highlights 00:34 | A special podcast update from the Transportation Taxi Alliance conference in Anaheim.02:20 | Reflecting on the journey toward 40 episodes and memorable guests.05:01 | Practical business lessons on profitability, planning, and entrepreneurship.06:53 | What's ahead for Season 2 in 2027 and the impact of business leadership.09:19 | Upcoming podcast highlights, events, and ways listeners can get involved. About Eric Mulvin Eric Mulvin is the host of Unfinished Business with Eric Mulvin and the co-founder of Pac Biz Outsourcing. Through the podcast, Eric interviews CEOs, entrepreneurs, leaders, visionaries, and creatives about their business journeys, the lessons they've learned, the impact they're making, and what they still want to accomplish. The show explores a question that applies to everyone, regardless of their achievements: What is your unfinished business? Join the Conversation Eric wants to hear from listeners as the podcast prepares for Season 2. Which guest has been your favorite? What business lesson have you applied? Which answer to the unfinished business question has stayed with you? Share your thoughts in the comments and recommend a business leader, entrepreneur, or creative whose story deserves to be told. Unfinished Business with Eric Mulvin If you enjoy conversations with leaders who are building businesses, reinventing themselves, and creating impact, make sure to subscribe and turn on notifications. Instagram: https://www.instagram.com/bizwitheric/Facebook: https://www.facebook.com/profile.php?id=61560126743830TikTok: https://www.tiktok.com/@bizwithericYouTube: https://www.youtube.com/@BizWithEricLinkedIn: https://www.linkedin.com/in/mulvin/ Powered by Pac Biz Outsourcing Pac Biz Outsourcing helps NEMT, software, and eCommerce companies scale dispatching, customer support and back-office operations with dedicated teams in the Philippines. 🌐 Learn more: https://pac-biz.com 📩 Email: info@pac-biz.com 🎧 Podcast: https://yourunfinished.biz

  2. 20 Oct

    [Making an Impact Series] Building a Legacy Through Community, Connection, and Entrepreneurship | Roz Corona

    What does it take to turn a personal mission into a lasting legacy? After spending 25 years building a career in staffing, sales, and business development, Roz Corona found herself navigating an unexpected career transition. But instead of letting that setback define her future, she continued building something bigger: a community dedicated to helping women grow, connect, and create opportunities. In this episode of Unfinished Business with Eric Mulvin, Eric sits down with Roz Corona, founder and CEO of Chingona Community and founder of Chingona Vine, to explore her journey from corporate sales to entrepreneurship and nonprofit leadership. Roz shares how a networking idea became a nonprofit serving women and youth, why her family played an important role in creating the Chingona Community brand, and what it means to build an organization rooted in authenticity and inclusion. They also discuss the challenges of funding a nonprofit, finding new opportunities after a mid-career layoff, using AI and social media to grow a business, and balancing professional ambition with family, financial responsibilities, and personal growth. Throughout the conversation, Roz reflects on the importance of human connection, embracing imperfections, and creating opportunities that extend beyond her own success. In this episode, we break down: How Roz transformed a networking idea into Chingona Community.The family story behind the organization's name and logo.Why building an inclusive community matters for women in business.The challenges of nonprofit funding and sustaining community programs.How Roz rebuilt her professional path after a mid-career layoff.Why social media and TikTok are becoming important business tools.How AI helps Roz manage her work without losing her authentic voice.The value of human relationships in an increasingly digital world.Why success involves more than financial achievements.How embracing mistakes and celebrating small wins can change the entrepreneurial journey.What does building a meaningful legacy look like beyond financial success? Watch the full conversation on YouTube or listen to Unfinished Business with Eric Mulvin on your favorite podcast platform. EPISODE HIGHLIGHTS 05:28 | Managing a nonprofit, consulting business, family responsibilities, and multiple projects. 08:11 | How Chingona Community started as a networking idea and became a nonprofit. 11:33 | The mentors who challenged Roz to stop waiting and take action. 14:39 | What “Chingona” means and why Roz embraced the name. 17:16 | How Roz's daughter helped name Chingona Community and her father created the logo. 25:01 | Why Roz believes community should welcome people from every background. 30:02 | The significance of bringing Dolores Huerta to a Chingona Community event. 34:28 | Being perfectly imperfect and speaking openly about difficult life experiences. 38:46 | Why Roz believes entrepreneurs need to understand TikTok and social commerce. 41:22 | Funding, staffing, and uncertainty: challenges facing businesses and nonprofits. 53:19 | Moving beyond survival mode and embracing entrepreneurship later in life. 57:05 | How Roz uses AI to organize ideas, save time, and preserve her authentic voice. 1:00:24 | Why businesses need to adapt to AI while keeping human experience at the center. 1:08:30 | Teaching the next generation about technology, relationships, and meaningful success. 1:16:27 | Learning to celebrate personal growth, accomplishments, and lessons from mistakes. 1:18:58 | Roz's unfinished business ABOUT ROZ CORONA Rozalyn “Roz” Corona is an entrepreneur, nonprofit founder, business development professional, and community advocate with more than three decades of experience in sales, staffing, leadership, and relationship building. She is the founder and CEO of Chingona Community, an organization established in 2019 to create opportunities for women through leadership development, community engagement, wellness, networking, and access to resources. The organization provides programs and community events designed to support women and youth throughout Southern California. Roz also founded Chingona Vine, a consulting and business development company offering services in sales strategy, branding, marketing, lead generation, partnerships, and events. Her entrepreneurial work includes launching Chingona Vine Wines, with proceeds supporting Chingona Community. A graduate of Loyola Marymount University, Roz has built her career around connecting people, sharing opportunities, and helping others move forward. She is also a wife, mother of four, and grandmother who believes in creating a legacy through relationships, service, and community impact. CONNECT WITH ROZ CORONA Chingona Community Website: https://chingonacommunity.com Instagram: https://www.instagram.com/chingonacommunity?xtok=d2N0ejljN29pdGRo Facebook: https://www.facebook.com/share/g/1GF7FPizHN/?mibextid=wwXIfr Chingona Vine Instagram: https://www.instagram.com/chingonavine?xtok=MXdvM21venI3Ym90 Unfinished Business with Eric Mulvin If you enjoy conversations with leaders who are building businesses, reinventing themselves, and creating impact, make sure to subscribe and turn on notifications. Instagram: https://www.instagram.com/bizwitheric/Facebook: https://www.facebook.com/profile.php?id=61560126743830TikTok: https://www.tiktok.com/@bizwithericYouTube: https://www.youtube.com/@BizWithEricLinkedIn: https://www.linkedin.com/in/mulvin/ Powered by Pac Biz Outsourcing Pac Biz Outsourcing helps NEMT, software, and eCommerce companies scale dispatching, customer support and back-office operations with dedicated teams in the Philippines. 🌐 Learn more: https://pac-biz.com 📩 Email: info@pac-biz.com 🎧 Podcast: https://yourunfinished.biz

  3. 13 Oct

    [Vistage Series] How a 70-Year-Old Business Is Reinventing Its Future | Marc Erpenbeck

    What does it take to protect a 70-year business legacy while preparing for a future shaped by AI, private equity, and changing customer expectations? In this episode of Unfinished Business with Eric Mulvin, I sit down with Marc Erpenbeck, President of George Brazil Plumbing & Electrical, to talk about his journey from engineering and law to leading one of Phoenix's most recognized home-service companies. Marc shares why he chose to transition George Brazil into a 100% employee-owned business, how that decision affects company culture and customer service, and what it means to build a company that can thrive beyond its current leadership. We also explore how AI is changing the skilled trades, why businesses need to rethink how customers find them online, and Marc's unique approach to using AI for better decision-making. In this episode, we break down: How Marc went from engineer to lawyer to company presidentWhy George Brazil transitioned to employee ownershipThe differences between employee-owned and private equity-backed businessesHow ownership can influence accountability and customer serviceWhy employee training remains central to the George Brazil legacyHow AI could transform plumbing, electrical work, and customer supportMarc's approach to using AI personas and challenging AI-generated answersWhy customer complaints are opportunities to build trustHow AI is changing online search and business marketingThe importance of family, growth mindset, and human relationships in leadershipIf you're a business owner thinking about succession planning, a leader building company culture, or an entrepreneur trying to understand how AI will affect your industry, this conversation offers practical lessons from someone navigating all three. Watch the full episode on YouTube or listen to Unfinished Business with Eric Mulvin on your favorite podcast platform. EPISODE HIGHLIGHTS 00:00 - Introduction to Unfinished Business Podcast03:08 - The history of George Brazil and its influence on home services07:14 - Marc's journey from engineering and law to business leadership09:40 - How Marc became President of George Brazil15:16 - Succession planning lessons from personal experience18:25 - Why employee ownership became the right path22:48 - Private equity versus employee-owned home-service companies26:31 - Why George Brazil prioritizes employee training35:41 - Could AI eventually replace plumbers and electricians?42:30 - How Marc uses AI personas to challenge business decisions53:38 - How AI is changing Google search and customer discovery60:22 - Handling customer complaints and rebuilding trust ABOUT MARC ERPENBECK Marc Erpenbeck is the President of George Brazil Plumbing & Electrical, a Phoenix-area home-service company with roots dating back to 1955. His career spans civil engineering, construction management, and law. After graduating from Arizona State University's law school in 2000, he practiced construction and environmental law in Phoenix, where he first met George Brazil as a client. Marc became President of the Phoenix business in 2013 and later became its majority owner. Drawing on his personal experience with business succession, he led the company's transition to a 100% employee-owned business through an Employee Stock Ownership Plan (ESOP) in 2024. Under his leadership, George Brazil serves more than 13,000 service agreement members and was recognized as one of Arizona's Most Admired Companies in 2025. Marc's approach to leadership emphasizes employee development, accountability, customer trust, continuous improvement, and protecting the company's long-standing commitment to quality service. CONNECT WITH MARC ERPENBECK Company: George Brazil Plumbing & Electrical Website: http://georgebrazilplumbingelectrical.com/ Unfinished Business with Eric Mulvin If you enjoy conversations with leaders who are building businesses, reinventing themselves, and creating impact, make sure to subscribe and turn on notifications. Instagram: https://www.instagram.com/bizwitheric/Facebook: https://www.facebook.com/profile.php?id=61560126743830TikTok: https://www.tiktok.com/@bizwithericYouTube: https://www.youtube.com/@BizWithEricLinkedIn: https://www.linkedin.com/in/mulvin/ Powered by Pac Biz Outsourcing Pac Biz Outsourcing helps NEMT, software, and eCommerce companies scale dispatching, customer support and back-office operations with dedicated teams in the Philippines. 🌐 Learn more: https://pac-biz.com 📩 Email: info@pac-biz.com 🎧 Podcast: https://yourunfinished.biz

  4. 6 Oct

    [Vistage Series] The Human Skill AI Can’t Practice for You | Craig Weber

    What happens when AI can do more of the work, but still can’t have the difficult conversations for us? Craig Weber believes our ability to communicate, learn together, and perform under pressure will become even more important as AI changes the workplace. Craig is the bestselling author of Conversational Capacity and Influence in Action. He has spent decades helping leaders and teams get better at the conversations most people would rather avoid. In this episode, we break down: Why communication breaks down under pressureHow to balance candor with curiosityWhy teams avoid discussing their biggest problemsWhy difficult conversations need to be practicedWhat happens when we outsource too much thinking to AIWhy human skills could become a competitive advantageHow leaders can prepare their teams for uncertaintyCraig makes an important point about AI: it may help us prepare, but it can’t build our conversational capacity for us. Like going to the gym, someone else can’t do the reps for us. If AI is changing the technical side of work, this conversation explores the human skills that may matter even more. Episode Highlights 00:00 - Introduction to Unfinished Business and Craig Weber 03:37 - What conversational capacity means 05:24 - Why communication under pressure requires practice 11:11 - Treating the workplace like a conversational dojo 15:39 - What poor communication costs an organization 22:55 - Finding the sweet spot between candor and curiosity 29:00 - Why AI can’t practice human skills for us 31:24 - What happens when we outsource our thinking to AI 35:33 - How Craig found his way into organizational development 43:04 - Lessons from working with thousands of Vistage CEOs 47:27 - Education and human skills in the age of AI 51:19 - Why uncertainty is increasing the need for stronger teams 1:03:49 - Why conversational capacity can become a competitive advantage 1:07:08 - Craig’s Unfinished Business About Craig Weber Craig Weber is an author, speaker, and leadership expert who helps people and teams improve performance by treating dialogue as a discipline. He is the author of the bestselling Conversational Capacity: The Secret to Building Successful Teams That Perform When the Pressure Is On and its sequel, Influence in Action: How to Build Your Conversational Capacity, Do Meaningful Work, and Make a Powerful Difference. Craig has been a Vistage speaker for more than 27 years and has put more than 10,000 CEOs through his conversational capacity workshops. His work has reached organizations ranging from smaller businesses and nonprofits to companies including Microsoft, Wells Fargo, Sony Pictures, and Boeing. He has received the Vistage International Speaker of the Year Award, Vistage Lifetime Achievement Award, TEC Vistage Canada Speaker of the Year Award, and a Vistage Top Performer Award. Connect with Craig Weber Website: conversationalcapacity.com LinkedIn: https://www.linkedin.com/in/concapcraig/ YouTube: https://www.youtube.com/@conversationalcapacity Books: Conversational Capacity and Influence in Action Unfinished Business with Eric Mulvin If you enjoy conversations with leaders who are building businesses, reinventing themselves, and creating impact, make sure to subscribe and turn on notifications. Instagram: https://www.instagram.com/bizwitheric/Facebook: https://www.facebook.com/profile.php?id=61560126743830TikTok: https://www.tiktok.com/@bizwithericYouTube: https://www.youtube.com/@BizWithEricLinkedIn: https://www.linkedin.com/in/mulvin/ Powered by Pac Biz Outsourcing Pac Biz Outsourcing helps NEMT, software, and eCommerce companies scale dispatching, customer support and back-office operations with dedicated teams in the Philippines. 🌐 Learn more: https://pac-biz.com 📩 Email: info@pac-biz.com 🎧 Podcast: https://yourunfinished.biz

  5. 30 Sept

    [Making an Impact Series] From Guitar Hero & Oculus to the Age of AI | Jack McCauley

    What does someone who helped build Guitar Hero and Oculus think about AI, failure, relationships, and what comes next? Jack McCauley has spent his career building things most people once thought were impossible or weren’t sure anyone would want. In this episode of Unfinished Business, Eric Mulvin sits down with Jack McCauley, co-founder and former chief engineer of Oculus VR, engineer behind the Guitar Hero franchise, inventor, educator, and lifelong builder. But this conversation goes beyond the familiar Oculus story. Jack shares how relationships he maintained over decades repeatedly created unexpected opportunities throughout his career, why he didn’t initially know Guitar Hero would become a massive success, and what failed projects taught him about moving forward. Eric and Jack also dig into AI and how it is already changing engineering, programming, entertainment, and the way people solve problems. Jack explains how he now uses AI tools for technical research that once required textbooks, spreadsheets, and hours of work—and why the next generation still needs creativity, hands-on experimentation, art, music, and opportunities to actually build things. In this episode, we break down: How decades-long relationships helped create some of Jack’s biggest opportunitiesWhy even experienced inventors can’t always predict which products will become hitsWhat Jack learned from Guitar Hero, Oculus, and projects that failedHow AI is changing the way engineers research and solve problemsWhy Jack believes AI could significantly disrupt white-collar workWhy creativity and hands-on building still matter in an AI-driven worldThe importance of staying connected and not burning bridges throughout your careerWhy Jack continues experimenting and inventing after everything he has already accomplishedIf you’re an entrepreneur, engineer, creator, leader, or simply trying to understand how AI will change the way we work and build, this is a conversation worth hearing. Episode Highlights 00:00 - Introduction to Jack McCauley  04:01 - How relationships shaped Jack’s career  10:09 - Why Jack doubted Guitar Hero at first  16:09 - The relationships that eventually led to Oculus  25:04 - Learning to protect inventions with patents  28:19 - Why you should never burn bridges  33:26 - How Jack uses AI for engineering today  38:40 - AI’s impact on programming and white-collar jobs  48:33 - Raising creative kids in the age of AI  50:45 - How AI could transform Hollywood  54:41 - Lessons from Jack’s failed startups  1:01:11 - The story behind the Oculus acquisition  1:09:09 - Jack’s favorite inventions and projects  1:18:26 - Jack’s new low-energy water purifier  1:26:50 - Jack’s Unfinished Business About Jack McCauley Jack McCauley is an engineer, inventor, hardware designer, entrepreneur, educator, and philanthropist. He is best known as a co-founder and former chief engineer of Oculus VR and for designing the drums for the Guitar Hero video game series. At Oculus, Jack designed and built the Oculus DK1, DK2, and DKHD virtual reality headsets. His career also includes work on computer mouse technology, USB drivers, kernel mode drivers, arcade machines, and the digital audio system for Terminator 2. He holds numerous U.S. patents across software, audio effects, virtual reality, motion control, computer peripherals, and video game hardware. Jack earned his degree in Electrical Engineering and Computer Science from UC Berkeley and has authored research in artificial intelligence and mathematical modeling of AI-based systems. He continues pursuing new projects through his private R&D facility and hardware incubator. Connect with Jack McCauley LinkedIn: https://www.linkedin.com/in/jack-j-mccauley-9237bb5/ Website: www.VeronaPure.com Unfinished Business with Eric Mulvin If you enjoy conversations with leaders who are building businesses, reinventing themselves, and creating impact, make sure to subscribe and turn on notifications. Instagram: https://www.instagram.com/bizwitheric/Facebook: https://www.facebook.com/profile.php?id=61560126743830TikTok: https://www.tiktok.com/@bizwithericYouTube: https://www.youtube.com/@BizWithEricLinkedIn: https://www.linkedin.com/in/mulvin/ Powered by Pac Biz Outsourcing Pac Biz Outsourcing helps NEMT, software, and eCommerce companies scale dispatching, customer support and back-office operations with dedicated teams in the Philippines. 🌐 Learn more: https://pac-biz.com 📩 Email: info@pac-biz.com 🎧 Podcast: https://yourunfinished.biz

  6. 22 Sept

    [Transportation Series] Building a Family Business That Moves Communities Forward | Jeremy Scalzi

    What happens when transportation becomes the difference between someone staying home and being able to reach healthcare, work, education, or their community? For Jeremy Scalzi, COO of M7, transportation has always been part of life. His family started M7 in 1987 with 15 vehicles in West Haven, Connecticut. Jeremy grew up around the business, from changing oil to working in dispatch and the call center, before eventually finding his own way back and helping lead the company today. But this episode is about much more than growing a family business. Jeremy shares the story behind his family's 12-year effort to help make on-demand wheelchair accessible transportation possible in Connecticut. What started with a newspaper story about a high school student with a spinal cord injury eventually became a long fight to change what transportation companies were legally allowed to provide. We also talk about how M7 adapted during COVID to continue transporting some of the most vulnerable people in its community, why transportation providers need to prepare for disruption before it arrives, and how AI and autonomous vehicles could reshape the future of NEMT. Jeremy also shares an important perspective for family business owners: give the next generation the freedom to choose whether the business is right for them. His own path included tech sales and transportation industry experience before he returned to M7 during COVID and discovered how much the family business meant to him. In this episode, we break down: ● What Jeremy learned growing up in nearly every part of a family transportation business ● Why family-owned transportation companies bring a unique perspective to passenger care ● M7's 12-year fight for wheelchair accessible transportation in Connecticut ● Why NEMT needs stronger standards, education, and accreditation ● How providers can balance rising costs with quality passenger care ● Where AI can improve routing, predictive analytics, and transportation operations ● Why human support still matters for vulnerable passengers ● How M7 adapted its operations during COVID ● Why business owners should give their kids freedom when it comes to joining the family business ● How public-private transportation programs can improve access to healthcare, jobs, groceries, and education Underneath all of it is a bigger idea: transportation is about more than getting from one place to another. Access to a ride can determine whether someone gets medical care, keeps a job, attends school, buys groceries, or remains connected to their community. Watch the full episode on YouTube or listen on Apple Podcasts, Spotify, iHeartRadio, or your favorite podcast platform. Subscribe to @bizwitheric for more episodes and updates. Episode Highlights 00:00 - Introduction to Jeremy Scalzi and Accessible Transportation 04:53 - Growing M7 From 15 Vehicles to Around 200 07:29 - Growing Up in the Family Transportation Business 10:23 - The Evolution of NEMT and Passenger Care 13:56 - Why NEMT Standards and Accreditation Matter 16:17 - The 12-Year Fight for Wheelchair Accessible Transportation 22:01 - Why NEMTAC Matters to Transportation Providers 24:12 - Autonomous Vehicles and the Future of Transportation 28:55 - How AI Could Improve NEMT Operations 33:02 - Why AI Can't Replace Every Human Conversation 36:45 - Making Transportation More Affordable and Accessible 43:21 - How M7 Adapted During COVID 46:17 - Should Your Kids Join the Family Business? 49:47 - What’s Jeremy's Unfinished Business? 53:32 - Connecting People With Healthcare, Jobs, and Education  About Jeremy Scalzi Jeremy Scalzi is the Chief Operating Officer of M7, one of Connecticut's largest providers of non-emergency medical transportation and on-demand wheelchair accessible transportation. M7 is a family-run transportation company founded by Jeremy's father in 1987 with 15 vehicles in West Haven, Connecticut. Today, the company operates around 200 vehicles across much of the state and focuses heavily on transportation for seniors, people with disabilities, healthcare services, and passengers requiring higher levels of assistance. Jeremy grew up around the business, gaining experience in roles including vehicle maintenance, dispatch, and call center operations before eventually taking on a larger leadership role. Beyond M7, Jeremy serves as Vice Chairman of the Board of Directors of the Non Emergency Medical Transportation Accreditation Commission (NEMTAC), as a board member of the Transportation Alliance (TTA), and as a board member of the Connecticut Health Council. He also serves as Chair of NEMTAC's Technology and Innovation Committee. His work focuses on improving accessible transportation, strengthening industry standards, educating policymakers and providers, and finding sustainable ways to connect people with healthcare and their communities. Connect with Jeremy Scalzi LinkedIn: https://www.linkedin.com/in/jeremy-scalzi/ Jeremy also attends NEMTAC and Transportation Alliance industry events and encourages transportation providers interested in sharing ideas or learning about M7's programs to connect with him there. Unfinished Business with Eric Mulvin If you enjoy conversations with leaders who are building businesses, reinventing themselves, and creating impact, make sure to subscribe and turn on notifications. Instagram: https://www.instagram.com/bizwitheric/Facebook: https://www.facebook.com/profile.php?id=61560126743830TikTok: https://www.tiktok.com/@bizwithericYouTube: https://www.youtube.com/@BizWithEricLinkedIn: https://www.linkedin.com/in/mulvin/ Powered by Pac Biz Outsourcing Pac Biz Outsourcing helps NEMT, software, and eCommerce companies scale dispatching, customer support and back-office operations with dedicated teams in the Philippines. 🌐 Learn more: https://pac-biz.com 📩 Email: info@pac-biz.com 🎧 Podcast: https://yourunfinished.biz

  7. 15 Sept

    [Growth & Leadership Series] The Quarter Second That Can Change How You Lead | Andrea Isaacs

    What if knowing exactly what you need to change still isn’t enough to actually change it? We’re often told that growth starts with awareness. Recognize the problem, understand what you’re doing wrong, and make a different choice. But Andrea Isaacs believes there’s more happening beneath the surface. Once painfully shy and afraid to speak up or be seen, Andrea spent years trying to become more confident. Simply telling herself to “be confident” didn’t work. Her search for why eventually led her to explore personality, emotional mastery, embodiment, and neural pathways and to develop an approach to change that goes beyond intellectual understanding. In this episode, Eric and Andrea explore the hidden patterns that can keep people repeating behaviors even when they consciously want something different. They look at how those patterns show up in leadership, team trust, communication, risk-taking, relationships, and even the split second before we react under pressure. In this episode, we break down: Why knowing what needs to change isn't always enough to change itHow a leader's internal patterns can affect trust and team performanceThe “magic quarter second” between an impulse and a responseHow embodiment can help reinforce new neural pathwaysWhy getting uncomfortable can help leaders become more comfortable with riskWhy human intelligence and self-awareness still matter in an AI-driven worldAndrea also shares practical tools for recognizing and shifting patterns, including her Notice, Shift, Anchor (NSA)  framework, along with stories of individuals and teams learning to communicate, trust, and show up differently. If you're leading a team, growing a business, or trying to change how you respond when pressure hits, this conversation offers a different way to think about what's happening beneath the surface. Episode Highlights 00:00 - Introduction to Unfinished Business Podcast 02:34 - Andrea's Journey From Shyness to Emotional Mastery 05:29 - Why Growth Requires More Than Insight 08:05 - When Strengths Start Holding a Team Back 14:05 - Notice, Shift, Anchor: A Practical Exercise for Change 17:03 - Trust, Communication, and the Patterns Affecting Your Team 24:23 - Self-Awareness and Becoming Free to Be Yourself 31:42 - The “Magic Quarter Second” Before You React 35:03 - Getting Uncomfortable: Confidence, Risk, and Growth 42:33 - How Old Patterns Affect Relationships and Communication 48:47 - AI, Human Intelligence, and the Skills We Still Need 53:00 - Self-Awareness in Leadership and Parenting 56:38 - Andrea’s Unfinished Business  About Andrea Isaacs Andrea Isaacs is a master of change whose work blends emotional mastery, embodied transformation, and neuroscience. Her approach draws on her background as a professional dancer and choreographer, where she explored the connection between movement, emotion, and authentic expression. She later combined that experience with personality work and her understanding of neural pathways to develop an embodiment-based approach to change. Andrea has worked with thousands of people in more than 30 countries, helping leaders, teams, entrepreneurs, and individuals better understand their gifts, recognize patterns that may be holding them back, and create new ways of responding and being. Connect with Andrea Isaacs Website / EQ Quiz: https://eqquiz.com Unfinished Business with Eric Mulvin If you enjoy conversations with leaders who are building businesses, reinventing themselves, and creating impact, make sure to subscribe and turn on notifications. Instagram: https://www.instagram.com/bizwitheric/Facebook: https://www.facebook.com/profile.php?id=61560126743830TikTok: https://www.tiktok.com/@bizwithericYouTube: https://www.youtube.com/@BizWithEricLinkedIn: https://www.linkedin.com/in/mulvin/ Powered by Pac Biz Outsourcing Pac Biz Outsourcing helps NEMT, software, and eCommerce companies scale dispatching, customer support and back-office operations with dedicated teams in the Philippines. 🌐 Learn more: https://pac-biz.com 📩 Email: info@pac-biz.com 🎧 Podcast: https://yourunfinished.biz

  8. 2 Sept

    [Growth and Leadership Series] What 60 Business Leaders Taught Me About Growth | Eric Mulvin

    What happens when your business starts growing, but you’re still stuck doing everything yourself?  In this solo episode of Unfinished Business, Eric Mulvin shares lessons from conversations with roughly 60 business leaders and his experience at the NEMTAC conference.He explores the challenges of scaling Pac Biz Outsourcing, why business owners need clarity before investing in marketing, and how AI platforms like ChatGPT are changing the way customers discover companies. Eric also discusses AI’s impact on customer support, the importance of people as a competitive advantage, and why Pac Biz is focusing more heavily on the NEMT industry. In this episode, Eric discusses: Lessons from conversations with 60 business leadersWhy Pac Biz is focusing on NEMTHow growth exposes operational challengesWhy business owners need to delegate and elevateHow AI is changing search and customer supportWhy people remain a key competitive advantageHow customer conversations can improve your marketingWhat Eric learned from NEMT leaders at NEMTAC Episode Highlights 00:00 - Introduction to Unfinished Business Podcast 00:55 - Lessons From 60 Business Leaders 03:55 - Pac Biz’s Growth Journey and Goal of 1,000+ Employees 06:02 - How ChatGPT and AI Are Changing Business Discovery 09:00 - Why Pac Biz Is Going All In on NEMT 12:50 - Why Customer Conversations Should Shape Your Marketing 14:24 - Why Business Owners Need to Delegate and Elevate 17:39 - AI, Automation, and Why People Still Matter 19:15 - How Growth Exposes Operational Problems 21:53 - Why Stepping Away Helps You See the Bigger Picture Connect with Eric Mulvin Email: eric@pac-biz.com Unfinished Business with Eric Mulvin If you enjoy conversations with leaders who are building businesses, reinventing themselves, and creating impact, make sure to subscribe and turn on notifications. Instagram: https://www.instagram.com/bizwitheric/Facebook: https://www.facebook.com/profile.php?id=61560126743830TikTok: https://www.tiktok.com/@bizwithericYouTube: https://www.youtube.com/@BizWithEricLinkedIn: https://www.linkedin.com/in/mulvin/ Powered by Pac Biz Outsourcing Pac Biz Outsourcing helps NEMT, software, and eCommerce companies scale dispatching, customer support and back-office operations with dedicated teams in the Philippines. 🌐 Learn more: https://pac-biz.com 📩 Email: info@pac-biz.com 🎧 Podcast: https://yourunfinished.biz

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From taking his last paycheck at Pre-IPO Yelp to building six companies and scaling Pac Biz Outsourcing globally, host Eric Mulvin knows what it means to keep moving forward when the easy choice is to stop. On Unfinished Business, he sits down with business leaders and visionaries where we explore what are they doing with AI today, how are they valuing and uplifting people in their organization and community. We focus on how are leaders using AI + HI, Human Intelligence, to grow and adapt. These are conversations about building and shaping the future and the crazy stories we create along our journeys. Because no matter what you’ve accomplished, nobody’s business is ever finished, we explore where those goals meet and the challenges we face in trying to achieve them.

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