The BCE Business Podcast

Biz Con Ed

The BCE Podcast is where business, technology, leadership, operations, and real workplace conversations come together. Hosted by Suleiry Matos, Founder and CEO of Biz Con Ed, with special guest appearances from business owners, industry professionals, leaders, and Biz Con Ed team members. Each episode brings practical insight, honest perspectives, and real conversations on business relationships, process improvement, CRM, technology, strong teams, and the day-to-day realities of building and leading a business.

  1. 22 Sept

    Tech Talk for Dummies: CRM, APIs, SaaS & More

    Welcome to Biz Con Ed’s “CRM, ERP, API… Oh My! Business Tech Terms Explained”—a Friday Shenanigans: Couch Edition conversation between Founder and CEO Suleiry Matos and Executive Assistant Suzanne DeWitt.Have you ever sat in a meeting where everyone kept throwing around technology acronyms while you quietly wondered, “But what does that actually mean?” This episode is for you.Suleiry and Suzanne get comfortable on the couch to break down the business and technology terms we hear all the time. With everyday examples, honest questions, and plenty of laughter, they explore what these terms mean and how they relate to the systems businesses use to manage customers, connect applications, and keep operations moving.And in case you were wondering, API does not stand for “a pay increase”—although Suzanne certainly tried! 😂Our conversation covers:• What an API is and how it helps different software systems exchange information• Native integrations, custom API integrations, and third-party connectors• Where tools like Zapier, Zoho Flow, and Celigo fit into the conversation• Why an existing integration may not connect all the information your business needs• What a CRM does and how it helps manage leads, customers, and the sales process• B2B versus B2C—and how a business can serve both audiences• Selling services versus physical products• Tracking different sales processes, pipelines, and revenue streams• How analytics can help business owners make more informed decisions• ERP terminology and the role of accounting tools in business operations• Connecting customer information with financial information• What SaaS means and how AI can be used within a software product• Cloud-based software, on-premises systems, and what a server does• How remote access tools let you work on a computer from another locationThroughout the episode, Suzanne asks the follow-up questions that many people are thinking but may hesitate to ask. Suleiry draws on her experience with business consulting and software implementations to connect the terminology to practical business situations.You do not have to work in technology to ask questions about the tools you use. Understanding the language is a starting point for understanding your systems, communicating your needs, and making decisions for your business.Join the conversation in the comments: What business or technology term has left you confused? Which topic would you like us to explore next with more examples?

About

The BCE Podcast is where business, technology, leadership, operations, and real workplace conversations come together. Hosted by Suleiry Matos, Founder and CEO of Biz Con Ed, with special guest appearances from business owners, industry professionals, leaders, and Biz Con Ed team members. Each episode brings practical insight, honest perspectives, and real conversations on business relationships, process improvement, CRM, technology, strong teams, and the day-to-day realities of building and leading a business.