In Phocus

PhocusWire

A regular dissection of the news, issues and trends in travel and technology, featuring interviews with industry executives and entrepreneurs and hosted by PhocusWire editors.

  1. 29 Jul

    Travel's AI winners and losers: the debate continues

    Artificial intelligence is reshaping how travelers discover and book trips, but a critical question remains unresolved: will AI reinforce the industry's biggest players or tear down their advantages? In this episode, two of travel tech's most vocal commentators bring their ongoing public debate into the studio. Mario Gavira, chief marketing officer of Travelier, argues that AI is more likely to strengthen dominant OTAs and hotel groups than displace them. He points to their tech infrastructure, loyal customer bases and unique inventory as durable moats. In his view, AI simply becomes another marketing and booking channel, one the biggest brands are well positioned to exploit. Christian Watts, founder and CEO of Magpie, pushes back hard. He believes AI agents will fundamentally change the shopping experience, replacing endless search results with a handful of tailored options chosen on a traveler's behalf. That shift, he argues, could erode the advantages today's leaders depend on. The conversation moves through some of the industry's most contested questions: whether loyalty programs still matter when an agent can compare offers instantly, what role Google plays as AI reshapes discovery and whether AI platforms become the next gatekeepers travel brands have to negotiate with. Recorded live at Phocuswright Europe 2026 in Barcelona and hosted by PhocusWire's Linda Fox, this episode captures a debate that's been building across a series of opinion pieces for the past 18 months, now playing out face to face. All episodes: https://www.phocuswire.com/in-phocus See omnystudio.com/listener for privacy information.

  2. 6 May

    CEO Spotlight: Gonzalo Estebarena of Despegar

    Just weeks into his new role as CEO of Despegar, Gonzalo Estebarena is outlining an ambitious vision for the Latin America-based OTA as it enters its next phase under Prosus ownership. Having previously served as Despegar’s CTO and chief commercial officer, Estebarena said the company has maintained its “startup soul” while gaining the scale and resources of a global technology company following Prosus’ $1.7 billion acquisition in 2025. A major focus is artificial intelligence, with Despegar committing $100 million annually over the next three years to AI development while aiming to triple the size of the business. Estebarena said access to Prosus has accelerated conversations with technology partners and provided Despegar with a “front-row seat” to AI experimentation and innovation. Expansion in Brazil is a key priority, particularly as Despegar works to become part of a broader Prosus ecosystem spanning travel, food delivery, entertainment and other consumer services. Estebarena described this strategy as targeting “life-decision moments” for consumers. He also discussed Prosus’ development of a “large commerce model,” designed to predict customer actions rather than words, enabling more personalized offers and communications that drive transactions. The interview also explores Uber’s move into hotels, Despegar’s internal AI projects and the leadership challenges Estebarena faces as CEO. All episodes: https://www.phocuswire.com/in-phocus See omnystudio.com/listener for privacy information.

About

A regular dissection of the news, issues and trends in travel and technology, featuring interviews with industry executives and entrepreneurs and hosted by PhocusWire editors.

You Might Also Like