15 episodes

Gowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space.

Knowledgebase Ninjas Gowri Ramkumar

    • Management

Gowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space.

    "Defining The Deliverable" with Keith Johnson of InfoPros

    "Defining The Deliverable" with Keith Johnson of InfoPros

    Keith Johnson, Technical Writer at InfoPros joins us to discuss how he moved from training into documentation, his three step documentation process and how you can use documentation in the software testing process.

    • 18 min
    "Jokes In Help Docs?" With Allan Duquette of Proposify

    "Jokes In Help Docs?" With Allan Duquette of Proposify

    Allan Duquette, Technical Writer at Proposify joins us to discuss how he incorporates humour and illustrative aspects into his documentation, transitioned into technical writing from customer support, and find out why people don't actually want to read what you're writing...

    • 16 min
    "Know who you're writing for" with Karissa Van Baulen, Support Specialist of Hotjar

    "Know who you're writing for" with Karissa Van Baulen, Support Specialist of Hotjar

    Karissa Van Baulen, Support Specialist at Hotjar joins us to discuss how she shifted from support into documentation, narrating Hotjar's documentation process and a quote, "know who you're writing for".

    • 30 min
    "Never Stop Learning" With Colum McAndrew of Mimecast

    "Never Stop Learning" With Colum McAndrew of Mimecast

    Colum McAndrew, Technical Community and Knowledge Base Team Manager of Mimecast joins us to discuss how he "fell" into technical communications, his first experience in technical writing, and Mimecast's integration between their product and product marketing team...

    • 25 min
    "Internal Documentation" With André Sato of Wildlife Studios

    "Internal Documentation" With André Sato of Wildlife Studios

    André Sato, Lead Technical Writer at Wildlife Studios joins us to discuss how his team JUST focus on internal documentation and how to measure its success.

    • 16 min
    "Minimizing Content" With Gavin Austin of Salesforce

    "Minimizing Content" With Gavin Austin of Salesforce

    Gavin Austin, Principal Technical Writer at Salesforce joins us to discuss the goal of Gavin's documentation team, Gavin's route into documentation, and Salesforce's documentation process.

    • 27 min

Customer Reviews

kaleee ,

Great value added

I can see a great opportunity to disseminate knowledge and expertise through these guest-experts. Pin-point questions by the interviewer Gowri to elicit value in each response from the guest speakers. Kudos.

High ffi ,

Detailed, great guests

So glad there is finally a podcast just focussed on writers and documentation, thanks so much Gowri!

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