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116 episodes
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Knowledgebase Ninjas Gowri Ramkumar
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- Business
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5.0 • 4 Ratings
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Gowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space.
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User Manuals: Benefits and Best Practices with Syed Haroon Shah, Edetek
In our recent episode on the Knowledgebase Ninjas podcast, Syed Haroon Shah, Senior Technical Writer at Edetek, shared how a product’s user manual inspired him to shift his career towards technical writing. He also discussed the various types of user manuals and best practices for creating them.
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Exploring Use cases and Limitations of GenAI in Technical writing with Rene, Box
Rene Santana, Technical Writer at Box, discusses various use cases of Generative AI (GenAI) in technical writing and how it has influenced the way documentation is created. He also shared insights on ethical concerns that technical writers should be aware of when using AI for the documentation process.
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UX Writing: Breaking Down the Essentials
As we approach the season finale, we're thrilled to present a bonus episode showcasing insights from some of our past guests. In this special episode, our guests uncover invaluable insights on the trends of UX writing, exploring the integration of UX teams into the documentation process, and offering tips for those getting started in UX writing.
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Docs-as-Code vs Dedicated knowledge base with Brianne Bennett, Opensee
In this episode, Brianne Bennett, Lead Technical Writer at Opensee delves into the difference between using Docs-as-code vs a Dedicated knowledge base tool for creating documentation. She also speaks about the factors that should be considered when switching to a knowledge base tool.
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Improving documentation with user feedback with Iga Koprowska, Akamai
In our recent episode on the Knowledgebase Ninjas podcast, Iga Koprowska highlights the importance of feedback mechanisms in documentation to better understand the users and enhance documentation quality. She explores how various research methods aid in crafting effective documentation.
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Building developer-friendly API documentation with Hannah Kahn, Azion
Hannah Kahn, Technical Writer at Azion, discusses the importance of selecting the right framework and specifications for creating developer-friendly API documentation. She shares insights on how to choose the right API documentation tool.
Customer Reviews
Great value added
I can see a great opportunity to disseminate knowledge and expertise through these guest-experts. Pin-point questions by the interviewer Gowri to elicit value in each response from the guest speakers. Kudos.
Detailed, great guests
So glad there is finally a podcast just focussed on writers and documentation, thanks so much Gowri!