61 episodes

Gowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space.

Knowledgebase Ninjas Gowri Ramkumar

    • Management
    • 5.0 • 4 Ratings

Gowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space.

    API-First & the OAS Approach for Technical Documentation Success with Uwana Ikaiddi, Manager, Developer Documentation at BigCommerce

    API-First & the OAS Approach for Technical Documentation Success with Uwana Ikaiddi, Manager, Developer Documentation at BigCommerce

    In this week’s episode of The Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Uwana Ikaiddi, Manager, Developer Documentation at BigCommerce. They discuss the API-First, and OAS approach for success in documentation, the importance of thinking like a developer as a technical writer and how open sourcing helps in documentation success.

    • 30 min
    How to Automate Documentation with Patrick Hammond, Project Manager DocOps at Adyen

    How to Automate Documentation with Patrick Hammond, Project Manager DocOps at Adyen

    In this episode of the Knowledgebase Ninjas Podcast, Gowri Kumar is joined by Patrick Hammond, Project Manager DocOps at Adyen. They discuss the strategies to automate documentation, the importance of observing customer feedback and the key factors to documentation success.

    • 22 min
    How GitHub Ensures Quality Documentation with Lucie Le Naour, Technical Content Developer at GitHub

    How GitHub Ensures Quality Documentation with Lucie Le Naour, Technical Content Developer at GitHub

    Lucie Le Naour, Technical Content Developer at Github, joins us in this episode of Knowledgebase Ninjas Podcast to share her experience of different technical writing work cultures, the difference between technical developers, communicators and translators and how she ensures top quality documentation.

    • 23 min
    User-Centric Approach for High-Quality Documentation with Claire Bremble, Technical Writer Manager at Dude Solutions

    User-Centric Approach for High-Quality Documentation with Claire Bremble, Technical Writer Manager at Dude Solutions

    Claire Bremble, Manager Technical Writer at Dude Solutions, joins us in this episode of Knowledgebase Ninjas Podcast to share her user-centric approach towards technical documentation, how she ensures readers acceptance of the document and her tips on improving writing quality.

    • 16 min
    The Role of the Editor in Technical Documentation With Mike Pope, Technical Editor at Google

    The Role of the Editor in Technical Documentation With Mike Pope, Technical Editor at Google

    Mike Pope, Technical Editor at Google, joined us in this episode of Knowledgebase Ninjas podcast to share his three-decade-long journey in technical documentation, his transition from a technical writer to a technical editor, and the rising demand and need for dedicated technical editors for the documentation industry to replace peer review groups.

    • 27 min
    User-Friendly Documentation with Sara Tilly of Infobip

    User-Friendly Documentation with Sara Tilly of Infobip

    Sara Tilly, Lead Technical Writer at Infobip, joins us in this episode of Knowledgebase Ninjas to discuss her journey into technical documentation, the process and workflow she currently operates to create effective, user-friendly documentation and the significance of teams’ playing and collaboration in technical writing.

    • 21 min

Customer Reviews

5.0 out of 5
4 Ratings

4 Ratings

kaleee ,

Great value added

I can see a great opportunity to disseminate knowledge and expertise through these guest-experts. Pin-point questions by the interviewer Gowri to elicit value in each response from the guest speakers. Kudos.

High ffi ,

Detailed, great guests

So glad there is finally a podcast just focussed on writers and documentation, thanks so much Gowri!

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