104 episodes

Gowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space.

Knowledgebase Ninjas Gowri Ramkumar

    • Business
    • 5.0 • 4 Ratings

Gowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space.

    Navigating Team Dynamics in Technical Writing with Yael Basford, Senior Technical Writer, Akamai

    Navigating Team Dynamics in Technical Writing with Yael Basford, Senior Technical Writer, Akamai

    Yael Basford, Senior Technical Writer, Akamai talks about how technical writing and psychology are intertwined and share her experiences working in larger teams vs smaller teams.

    • 12 min
    Conversation on Technical communication, Ideal persona, and Integrating writers into development with Avi Chazen, Technical Communicator at Sage

    Conversation on Technical communication, Ideal persona, and Integrating writers into development with Avi Chazen, Technical Communicator at Sage

    In our latest episode on Knowledgebase Ninjas podcast, we have Avi Chazen with us, and he explains how to define an ideal persona and how to incorporate the writing team into product development.

    • 18 min
    Documentation as Customer Success and Retention Tool with Isa De Abreu, Lead Technical Writer at Nexudus

    Documentation as Customer Success and Retention Tool with Isa De Abreu, Lead Technical Writer at Nexudus

    In the latest episode on Knowledgebase Ninjas podcast, we have Isa De Abreu sharing how documentation can act as a customer success tool. She also reflects on some interesting metrics they put in use at Nexudus to keep the knowledge base up to date.

    • 13 min
    Hard skills vs soft skills in technical writing with Jonathan Glassman, Senior Technical Writer, GitLab

    Hard skills vs soft skills in technical writing with Jonathan Glassman, Senior Technical Writer, GitLab

    Jonathan Glassman, Senior Technical Writer at GitLab joins us in this episode of Knowledgebase Ninjas Podcast and discusses the skills that technical writers should possess in the field. He further talks about different paradigms and tools that might be useful in technical writing.

    • 19 min
    In Conversation with Jessica Valero Gil, Senior Technical Writer at Zapier on Document Development Life Cycle (DDLC)

    In Conversation with Jessica Valero Gil, Senior Technical Writer at Zapier on Document Development Life Cycle (DDLC)

    Jessica Valero Gil, Senior Technical Writer at Zapier joins us in this episode of Knowledgebase Ninjas Podcast and discusses the Document Development Life Cycle (DDLC) and how to ensure the effectiveness of the document process.

    • 17 min
    User empathy while building customer support documentation with Domi Sinclair, Technical Writer at Collibra

    User empathy while building customer support documentation with Domi Sinclair, Technical Writer at Collibra

    Domi Sinclair, Technical Writer at Collibra joins us in this episode of Knowledgebase Ninjas Podcast and talks about the relevance of user empathy in creating support documentation.

    • 14 min

Customer Reviews

5.0 out of 5
4 Ratings

4 Ratings

kaleee ,

Great value added

I can see a great opportunity to disseminate knowledge and expertise through these guest-experts. Pin-point questions by the interviewer Gowri to elicit value in each response from the guest speakers. Kudos.

High ffi ,

Detailed, great guests

So glad there is finally a podcast just focussed on writers and documentation, thanks so much Gowri!

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