Per Her Perspective

Marla Noel

Learn about excellent business practices and ways you can run and improve your business by listening to business leaders talk about wins and challenges, the stuff many business owners experience. Years of studying business, reading business books, and participating in peer groups can sharpen business skills and help us avoid some of the many pitfalls business owners encounter. Learn from others about some of the positive business practices and how implementing tools and processes helped build and scale their businesses. What are some of the business challenges you experience? You may hear about a good solution as you listen to others share their experiences in growing and sharpening their business skills.

  1. 4 days ago

    KPIs - How the can help your business

    KPIs are supposed to improve performance— Marla Noel breaks down how to build KPIs that actually motivate people, align with strategy, and help you grow without turning measurement into a morale problem. For business owners and department leaders, this episode cuts through the KPI noise and gets practical fast. Marla shares why the first number is often just an estimate, why employee buy-in matters more than perfection, and how one client went from aiming for 45 outreach touches to landing on a realistic 28 after the team defined what “outreach” actually meant. You’ll discover: How to introduce KPIs without triggering fear or resistanceWhy leading indicators often matter more than lagging resultsHow to choose the right KPI count so everything important does not become nothing importantWhat it means for KPIs to align from the company level down to managers and employeesHow to build a follow-up system so KPIs do not become “the flavor of the month”Marla also shares practical examples for sales, client outreach, blog posts, contracts, gross margin, and net profit, plus the difference between stretch goals and numbers that are simply unrealistic. If you’ve ever struggled to get your team to care about metrics, or worried that your KPIs are measuring the wrong things, this conversation gives you a clear path forward. She also points you to two helpful resources: Measure What Matters by John Doerr and Drama Free Management, by Marla Noel and Pete Fowler, which includes a KPI template you can use with your staff. The big takeaway is simple: KPIs should drive focus, accountability, and growth—not confusion, fear, or box-checking. Perfect for founders, managers, and leaders who want measurement systems that people will actually use and trust. Timestamps 00:28 – Why KPIs matter for business owners and managers 01:05 – How KPIs can scare employees if handled poorly 01:35 – Using a trusted business coach to introduce KPIs 02:05 – Starting with estimates when the right number is unknown 03:05 – Examples of financial and activity-based KPIs 03:39 – Defining what counts as outreach before setting the target 04:39 – Why 45 was too high and 28 became the stretch goal 05:39 – Leading KPIs vs. lagging KPIs 06:39 – Why leading indicators are more actionable 07:32 – Lagging metrics like sales, billable hours, and signed contracts 08:02 – Why three to five KPIs is usually enough 08:32 – Aligning KPIs with business strategy 09:32 – Why follow-up keeps KPIs from becoming a fad 10:14 – Monthly reporting, spreadsheets, and KPI software 11:14 – Reviewing KPIs with executives and employees 11:44 – Books Marla recommends for KPI planning 12:39 – Marla’s recap: keep KPIs useful, focused, and motivating

  2. 26 Aug

    Kyra Hokanson Gray- International Business in Medical Devices

    Kyra Hokanson Gray, president and owner of Hokanson Vascular, shares insights into the company's history, her personal journey, and the challenges of business management. From the early days of the company's founding to the impact of her father's death. Kyra's story is one of resilience, leadership, and dedication to work-life balance. The conversation covers a range of topics including challenges in personnel management, dealing with workplace issues, managing business sensitivities, coping with personal loss and business continuity, building relationships with customers, the value of peer advisory groups, Women Presidents' Orgaization, the impact of grief on decision making, passion for music and involvement in Meany Center, hobbies and personal interests, and future plans and exciting opportunities. Takeaways Resilience in the face of unexpected challengesCross training and how it helped the business survive.The importance of work-life balance and personnel management in business.The value of trusting your employees to do the job they were hired to do. Trust but Verfy.Effective personnel management is a significant challenge in business operations.Coping with personal loss and maintaining business continuity requires resilience and determination. Chapters 00:00 Introduction to Hokanson Vascular03:31 Early Life and Company History10:23 Transition and Leadership17:13 Challenges and Business Management23:51 Work-Life Balance and Personal Reflection29:33 Global Impact and Personnel Management31:44 Challenges in Personnel Management32:09 Dealing with Workplace Issues33:06 Managing Business Sensitivities35:20 Coping with Personal Loss and Business Continuity34:06 Building Relationships with Customers42:09 The Value of Peer Advisory Groups37:46 The Impact of Grief on Decision Making48:55 Passion for Music and Involvement in Meany Center53:07 Hobbies and Personal Interests56:34 Future Plans and Exciting Opportunities

  3. 12 Aug

    Sarah Henry Building Better Lives While Building a Great Business

    Sarah Henry, the second-generation owner of Gaspars Construction, shares her journey of leading a woman-owned residential remodeling company and the challenges she faced. She discusses her passion for people, the impact of her family background, and the importance of finding the right people for the team. The conversation covers a range of topics, including leadership, WPO membership, personal passions, and the importance of structure in business. The discussion also delves into the significance of strategic planning and the impact of public speaking. Takeaways Family background and values influence business leadershipChallenges of running a business in a male-dominated industry Leadership and the responsibility of leading vs. followingRecommendations for business books and podcastsThe value of WPO membership and its impact on businessPersonal passions and the importance of structure in businessThe significance of strategic planning and the impact of public speaking Chapters 00:00 The Journey of Gaspars Construction02:19 Motivation to Join the Family Business03:31 Childhood and Early Influences04:20 Career Path and Business Ownership08:19 Dealing with Sexism in the Industry10:38 The Concept of Final Usie11:30 Positive Impact on Company Growth17:46 Regrets and Tough Business Decisions14:40 Business Management and Work-Life Balance22:04 Challenges of Business Growth24:07 Leadership and Responsibility24:35 Business Books and Recommendations25:13 WPO Membership and Impact30:32 Personal Passions and Structure in Business37:13 Strategic Planning and Public Speaking

  4. 28 Jul

    Meghan Lynch from Six-Point Strategy

    Meghan Lynch, CEO of Six Point Strategy, shares her journey from mentorship to leadership, emphasizing the value of curiosity, learning, and stewardship. She discusses the impact of family values, mentorship, and the importance of being present in both business and personal life. Meghan also reflects on the lessons learned from mistakes and the value of taking improv classes for personal growth and business success. Meghan Lynch shares insights on self-care, leadership, business books, and the podcast she created with her son, Building Unbreakable Brands. She also discusses the importance of brand strategy and the value of WPO in her business journey. Additionally, she talks about her future plans and personal interests. Takeaways Mentorship SuccessionCuriosity and LearningStewardship and LeadershipBeing PresentLessons from MistakesPersonal Growth and Business Success Self-care is essential for stretching out of your comfort zone.Brand strategy is about reputation and trust.WPO provides valuable support and guidance for business owners.Family business centers play a crucial role in addressing generational challenges. Chapters 00:00 From Mentorship to Leadership02:10 Family Values and Mentorship03:48 Lessons from Childhood05:16 Impact of Mentors06:10 Learning and Curiosity07:34 Business Education and Growth20:00 Discipline and Time Management22:27 Work-Life Balance and Personal Growth25:30 Reflections on Mistakes28:54 Unconventional Business Advice29:51 Self-Care and Leadership31:14 Leadership and Connecting People32:47 Business Books and Podcasts36:19 Family Business Centers and Generational Branding43:49 WPO Support and Future Plans50:05 Personal Interests and Conclusion

  5. 13 Jul

    How Boundaries Transformed a CEO's Business and Life

    Mikaela Kiner, founder and CEO of Reverb, shares the candid story of leaving big corporations to craft a purpose-driven, people-first company that prioritizes work-life harmony. Her journey reveals unexpected lessons about leadership, boundary-setting, and building a culture where everyone thrives—not just survives. This episode is perfect for entrepreneurs hungry for practical strategies to foster workplace kindness, craft a sustainable business, and leave a lasting positive impact on your team and yourself. Show Notes Embracing Purpose and Flexibility in Leadership with Mikaela Kiner Discover how Mikaela Kiner transitioned from corporate HR to founding Reverb, a company dedicated to creating inclusive cultures, and explore her insights on leadership, and understanding the true purpose behind her business. In this episode, you will learn: Mikaela’s motivation to leave corporate HR for entrepreneurship rooted in seeking authenticity and balanceThe importance of setting clear boundaries and values for sustainable successStrategies Mikaela uses for effective delegation and leadership developmentThe benefits of cultivating community through retreats and peer groups like WPO Timestamps: 00:00 - Introducing Mikaela Kiner: leadership, purpose, and organizational culture 02:02 - Mikaela’s journey from corporate HR to entrepreneurship 05:16 - What fuels Mikaela’s fire to be an entrepreneur 09:02 - Reassessing self-criticism through mentorship insights 10:16 - Building a strong team and professional network 14:09 - Business management disciplines and hiring strategies 15:53 - The challenge and ease of delegation 16:47 - Achieving and maintaining work-life balance 20:09 - Regrets in business and lessons learned 21:35 - Setting boundaries and living by core values 22:32 - How Mikaela’s team perceives her as a boss 26:42 - Essential leadership and management books 28:47 - The value of peer groups such as WPO 31:47 - The value of roundtable discussions for peer support 33:50 - Surfing in Costa Rica: a hobby that fosters mindfulness Resources & Links: Female Firebrands by Mikaela KinerReverb - Creating Inclusive CulturesThe Leadership Pipeline by Ram CharanMultipliers by Liz WisemanThe Art of Gathering by Priya ParkerWPO - Women Presidents' OrganizationCosta Rica Travel GuideConnect with Mikaela Kiner: LinkedInTwitter

About

Learn about excellent business practices and ways you can run and improve your business by listening to business leaders talk about wins and challenges, the stuff many business owners experience. Years of studying business, reading business books, and participating in peer groups can sharpen business skills and help us avoid some of the many pitfalls business owners encounter. Learn from others about some of the positive business practices and how implementing tools and processes helped build and scale their businesses. What are some of the business challenges you experience? You may hear about a good solution as you listen to others share their experiences in growing and sharpening their business skills.