Weekly ecommerce CX and technology podcast hosted by two experienced digital consultants, featuring interviews with industry thought leaders and practical advice on improving end-to-end customer experience and understanding how to make better technology decisions.
We provide the answers to help you get the most from your platform and technology stack. Our episodes will help you understand the ecommerce tech landscape, plan for revenue growth and deliver performance improvements. And they're fun!
Episode 92: Reducing Ecommerce Returns With Better Technology & CX, an interview with Truefit
In our 92nd episode, we're joined by TrueFit EMEA Managing Director Sarah Curran and Principal Success Manager, Astrid Laidet. Sarah and Astrid talk to us about the optimum setup for sizing in ecommerce, the impact of poor sizing information and context, how TrueFit works and various case studies illustrating how retailers are reducing returns rates.
Episode 91: Why It’s Important To Choose The Right Ecommerce Platform For Your Business
It’s fair to say, the ecommerce platform vendor landscape is cluttered. People have their preferences, based on prior experience and also, let’s be honest, bias. Depending on which expert source you read, the recommendation for which platform is best varies and there are so many resour, including Gartner’s Magic Quadrant and Forrester’s Wave.
When comparing platforms, it often appears that they do very similar things, with comparable feature sets either achieved natively or through ecosystem partners and apps/plugins. But how they do it and how close this fits with your operational model can vary significantly, as can the cost of running each platform. For this episode, we answer a question we've heard asked many times: does platform choice really matter i.e. is it worth spending time and £££ doing a detailed selection or can you just pick a platform that seems a good fit?
Episode 90: Building & Growing An Ecommerce Team
In our 90th episode, Paul and James discuss various considerations around building an in-house eCommerce team. Key topics include the importance of different roles at different levels, the right first hire for a relatively new business, important skills for different roles, the value of a generalist, key challenges when building a team and outsourcing vs hiring in different areas.
Episode 89: How A Viral Photo Accelerated Ecommerce Growth for Roman Originals
Getting a viral hit is every brand's dream: it creates a snowball of publicity and raises the brand profile online and offline. However, big spikes in publicity also presents challenges. When a high profile event accelerates ecommerce sales, it also has operational implications. In this podcast you'll discover the short and long term impact of The Dress for its owner, Roman Originals, and how it led to them migrating to Remarkable Commerce's SaaS platform.
For our 89th episode, we're joined by Roman's Head of Ecommerce, Ian Johnson, and the Head of Product from their ecommerce technology partner, Remarkable Commerce.
Episode 88: Ecommerce Trading & Merchandising with Boden's Digital Trading Manager
In this episode we discuss ecommerce trading & merchandising challenges, strategy, tactics and technology with Kat Richardson, Boden's Digital Trading Manager. Kat has a wealth of ecommerce trading experience in Fashion & Jewellery and shares her insights on how to handle trading for large product catalogues, campaign planning & execution, the impact COVID has had on trading teams and how Boden uses AI/ML tools to drive product merchandising.
Episode 87: The Pros, Cons & Challenges of Headless Commerce - with Tom&Co
Everyone seems obsessed by headless commerce Acronyms like PWA and SPA are common but we often find the non-tech audience doesn’t fully understand the implications, or know what impact this approach to the frontend can have on site speed and performance. In this episode we speak to an expert who has helped many retailers through the transition to headless commerce. Tom McCaul is the founder and CEO at leading Magento agency Tom&Co, who have built B2C and B2B ecommerce sites for brands including Agent Provocateur, Oliver Bonas, RHS and Topps Tiles.
Incredible insight into the Ecommerce Industry
Huge fan of this podcast Paul