225 episodes

Weekly ecommerce CX and technology podcast hosted by two experienced digital consultants. Featuring interviews with industry thought leaders and practical advice on improving end-to-end customer experience and understanding how to make better technology decisions. Sponsored by Patchworks.

We provide the answers to help you get the most from your platform and technology stack. Our episodes will help you understand the ecommerce tech landscape, plan for revenue growth and deliver performance improvements. And they're fun!

Re:platform - Ecommerce CX and Technology Podcast Paul Rogers & James Gurd

    • Business
    • 5.0 • 14 Ratings

Weekly ecommerce CX and technology podcast hosted by two experienced digital consultants. Featuring interviews with industry thought leaders and practical advice on improving end-to-end customer experience and understanding how to make better technology decisions. Sponsored by Patchworks.

We provide the answers to help you get the most from your platform and technology stack. Our episodes will help you understand the ecommerce tech landscape, plan for revenue growth and deliver performance improvements. And they're fun!

    EP224: Advice On Building & Running Ecommerce Teams, with Digital Director Claire Wilson

    EP224: Advice On Building & Running Ecommerce Teams, with Digital Director Claire Wilson

    LISTEN:
    Apple Podcasts: https://podcasts.apple.com/gb/podcast/re-platform-replatforming-podcast/id1488091548
    Spotify: https://open.spotify.com/show/25sR2mHAFdsVmrZoHMibzZ
    Amazon: https://music.amazon.co.uk/podcasts/6b90a9bb-1554-4d79-849f-066f6139346b/re-platform---ecommerce-cx-and-technology-podcast

    FOLLOW US:
    LinkedIn: https://www.linkedin.com/company/re-platform-podcast/

    EPISODE SUMMARY:
    All businesses face this challenge: what resources do you need to run an ecommerce store, and how does this change over time to deliver against growth targets?

    It's a challenge knowing what blend of skills do you need, what should be in-house vs outsourced and how do you structure and manage the team to ensure it delivers against growth targets and performance metrics.

    In this podcast we’re talking to an experienced ecommerce leader to find out how she approaches these decisions, and what she’s learned from running ecommerce for brands including Waitrose, This Works, Laura Mercier and Bare Minerals.

    Any questions, please let us know via LinkedIn or using the form on our website https://replatform.fm

    • 41 min
    EP223: Ecommerce Market Mood: Strategy, Tech & AI News - February 2024

    EP223: Ecommerce Market Mood: Strategy, Tech & AI News - February 2024

    The latest from our monthly ecommerce mini-series, where experienced ecommerce consultants James Gurd and Paul Rogers step back to summarise what’s been happening in ecommerce in the last month.

    Ecommerce is a fast-paced industry, with constant change, new market entrants and incumbents updating their products with new features and fixes. James & Paul spend a lot of time looking at ecommerce strategy and technology, talking to agencies and technology vendors, so this series is a digest of what they’ve found interesting, what ecommerce teams should be thinking about, as well as highlighting interesting stories and cool tools they come across in their day-to-day work.

    Any questions, please let us know via LinkedIn or using the form on our website replatform.fm

    • 35 min
    EP222: Strategic View on Shopify's Hydrogen Headless Framework, with CommerceUI CTO Michal Klim

    EP222: Strategic View on Shopify's Hydrogen Headless Framework, with CommerceUI CTO Michal Klim

    Not another chat about headless! Don't worry, this podcast is packed with practical advice to help you better understand Shopify's headless solution and its relevance to ecommerce merchants.

    We’ve heard from some ecommerce teams that it’s not crystal clear what the role of Hydrogen currently is, with frequent improvements to OS and Liquid making them question why a headless approach is needed. We see a long-term future of the Hydrogen / Oxygen stack and, alongside this, theming becoming more low code to help businesses who don’t have custom front-end needs to self-serve more effectively.

    Although we’ve spoken quite a bit about headless commerce, we’ve never had a practical discussion around using Shopify’s Hydrogen to explore the genuine pros and cons. Given the surge in popularity of Shopify, it’s the right time to focus on this. To give you the best advice we’re talking to Michal Klim, CTO and Co-Founder at CommerceUI, who has worked with a wide range of customers implementing Shopify solutions.

    Any questions, please let us know via LinkedIn or using the form on our website https://replatform.fm

    • 51 min
    EP221: Optimising Your Product Catalogue: Building Data Models and Nailing CX & Efficiency Wins

    EP221: Optimising Your Product Catalogue: Building Data Models and Nailing CX & Efficiency Wins

    We recently talked about fixing ISNO issues for ecommerce sites using smarter automation with the team at Sweft. In this episode we’re diving deeper into product data and looking at how ecommerce teams can enrich base data to improve ecommerce trading and operations. It’s an area that doesn’t always get enough attention during site migrations, and has platform specific considerations as well.



    We explore why source product data is not always fit for ecommerce needs, the impact partial data has, tools you can use to plug data gaps and ways to add richer data to product records, and the operational benefits this has.



    Any questions, please let us know via LinkedIn or using the form on our website https://replatform.fm

    • 41 min
    EP220: The Page Speed & Performance Conundrum: Balancing CX with Speed Gains for Ecommerce Sites

    EP220: The Page Speed & Performance Conundrum: Balancing CX with Speed Gains for Ecommerce Sites

    This podcast is inspired by an article from our guest Liam Quinn, Technical Director at Vervaunt, which featured advice from notable luminaries from Yottaa, Render Better and previous podcast guest and respected consultant Erwin Hoffman on optimising for page speed.

    We all know that the less you put on a webopage, the faster it will be. But we’re not just trying to make pages fast, for brands the customer and brand experience are equally, often more, important. And measured speed is different to perceived speed.

    There is a lot of data around the impact of speed improvements, with many big business case studie. For example a Deloitte report states that Tui saw a 31% decrease in bounce rates and a 78% reduction in load times through better tech optimisation, eBay found that 0.1 second improvement in load time resulted in a 0.5% increase in Add to Cart count (by reducing the pay load, critical path optimisation for above the fold content & prefetching assets).

    In this episode we discuss sensible ways to improve page performance, exploring the tools to use and how to use them.

    • 38 min
    EP219: Shopify's Strategic Direction: What Editions 2024 Means For Ecommerce Retailers

    EP219: Shopify's Strategic Direction: What Editions 2024 Means For Ecommerce Retailers

    In this episode, Paul & James review what Shopify's latest product roadmap release, Editions Winter 2024, reveals about their strategic focus and how they're positioning the product to tackle known challenges and feature gaps that previously required more work arounds.

    Shopify's concerted push into the enterprise space is well known, and the latest drop contains some interesting feature growth for international, omnichannel and order management. What's interesting to see is the ticking off of some edge case features that will appeal to a certain size and complexity of business.

    Tune in for insights into what the latest release means for ecommerce teams and how Shopify is evolving its market focus.

    • 35 min

Customer Reviews

5.0 out of 5
14 Ratings

14 Ratings

caseydigital ,

One of the best ecomm podcasts

Really great insight from Paul and James into the world of eCommerce and they have some great guests. Keep going guys!
PC

TBonsell ,

Incredible insight into the Ecommerce Industry

Huge fan of this podcast Paul

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