10 episodes

Welcome to the Retention Nation Podcast, the show for ecommerce brands looking to turn one-time and sometime customers into lifetime & forever customers and instantly create profitable, predictable and scalable revenue streams from every customer on their list. Hosted by Isaac Hyman, an ex-VP of Retention, and featured speaker, author, Masterclass creator, and founder of HiFlyer Digital, the email, SMS and retention marketing agency for the fastest-growing e-commerce brands in the world, each episode features successful ecommerce brands who are sharing cutting-edge, innovative and proven email, SMS and retention strategies that helped them scale their brand to the next level profitably. Our mission is to give you the retention strategies you need to unlock profitable, predictable and scalable revenue from every customer on your list. Let’s get started!

Retention Nation Isaac Hyman / HiFlyer Digital

    • Business

Welcome to the Retention Nation Podcast, the show for ecommerce brands looking to turn one-time and sometime customers into lifetime & forever customers and instantly create profitable, predictable and scalable revenue streams from every customer on their list. Hosted by Isaac Hyman, an ex-VP of Retention, and featured speaker, author, Masterclass creator, and founder of HiFlyer Digital, the email, SMS and retention marketing agency for the fastest-growing e-commerce brands in the world, each episode features successful ecommerce brands who are sharing cutting-edge, innovative and proven email, SMS and retention strategies that helped them scale their brand to the next level profitably. Our mission is to give you the retention strategies you need to unlock profitable, predictable and scalable revenue from every customer on your list. Let’s get started!

    • video
    Behind the Scenes of BattlBox's "Out of the Box" Retention Success w. John Roman | Retention Nation Podcast

    Behind the Scenes of BattlBox's "Out of the Box" Retention Success w. John Roman | Retention Nation Podcast

    On this Retention Nation podcast episode, we dive into the world of eCommerce and customer loyalty with John Roman, CEO of BattlBrands and BattlBox. Discover how John's innovative strategies, including golden tickets and World War II tanks, have shaped customer retention at BattlBox. Learn about measuring ROI on retention initiatives and navigating post-pandemic customer loyalty trends. Explore the power of community building in retaining customers and the role of brand partnerships in enhancing loyalty. John also shares insights into BattlBox's subscription tiers' retention rates and their customer retention roadmap. Tune in for an inside look at BattlBox's journey and strategies for building lasting customer relationships.

    Why Craig Romero's 8-Figure Beauty Brands Seeks Retention Experts The Grow With Him | Retention Nation Podcast

    Why Craig Romero's 8-Figure Beauty Brands Seeks Retention Experts The Grow With Him | Retention Nation Podcast

    On this Retention Nation podcast episode, Isaac Hyman, author, speaker, Masterclass creator, ex-VP of Retention and expert on email, SMS and retention for ecommerce brands, interviews Craig Romero, founder of 8-figure brands Admire My Skin and Seoul Ceuticals - as well as other health, beauty and skincare brands - on how he created fanatic communities around their products and how he used data to tap into trends and scale brands from there. You'll learn how customer data and searched trends is everything when it comes to customer retention, how email, SMS and paid ads work best together and why he hires agency partners and experts who grow with him.

    • 21 min
    How Ovadia Labaton Scaled Multiple Brands to 8-Figures | Retention Nation Podcast

    How Ovadia Labaton Scaled Multiple Brands to 8-Figures | Retention Nation Podcast

    On this Retention Nation podcast episode, Isaac Hyman, author, speaker, Masterclass creator, ex-VP of Retention and expert on email, SMS and retention for ecommerce brands, interviews Ovadia Labaton, founder of The Perfect Jean and investor in Kidbox, on how he successfully scaled multiple ecommerce brands to 8-figures and beyond. You'll learn how product is everything when it comes to customer retention, how email & SMS marketing is a lot like dating and why COVID-19 accelerate his brands to the next level. 

    • 36 min
    How Debbe Simmons of BicycleWarehouse.com Saved Her Time & Tripled Revenue in 90 Days

    How Debbe Simmons of BicycleWarehouse.com Saved Her Time & Tripled Revenue in 90 Days

     

    How Debbe Simmons of BicycleWarehouse.com Saved Her Time & Tripled Revenue in 90 Days | Retention Nation Podcast



    Running an ecommerce store requires wearing a lot of marketing hats at the beginning.

    As your brand scales, though, you slowly realize the need for seasoned marketing experts who can achieve more results in half the time.

    True to the Pareto Principle, the more time you spend doing things you’re NOT the expert in sacrifices results and creates time inefficiencies.

    The rule of thumb: hire email & SMS marketing experts who play at what you have to work at.

    On this week’s Retention Nation Podcast episode, Isaac Hyman is sharing the case study of Debbe Simmons from Bicycle Warehouse and how she overcame her “unimaginable time constraints” and tripled her revenue in less than 90 days.



    Loved the takeaways from our Retention Nation podcast? Take one of these next steps:



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    • 24 min
    7 Ways to Turn One-Time and "Sometime" Buyers into Lifetime Buyers!

    7 Ways to Turn One-Time and "Sometime" Buyers into Lifetime Buyers!

    On our inaugural Retention Nation podcast episodes, hosted by Isaac Hyman, author, speaker, Masterclass creator, ex-VP of Retention and expert on email, SMS and retention for ecommerce brands, you'll learn the top 7 ways to turn your one-and-done and sometime buyers into lifetime buyers! We dive into latest market research from Harvard Business Review, McKinsey, Statista and more, distilling it all down into seven data-driven ways that will keep customers coming back for more, keeping competitors at bay and maintaining a profitable ecommerce business! Now that you've identified your customer churn issues, you can start keeping customers forever using these strategies. This episode is must-listen for brands looking to grow customer lifetime value and unlock the true lifetime value from every customer on your list!

    • 53 min
    7 Reasons Your Customers Will Churn & Leave You This Year (And Never Buy Again!)

    7 Reasons Your Customers Will Churn & Leave You This Year (And Never Buy Again!)

    On our inaugural Retention Nation podcast episode, hosted by Isaac Hyman, author, speaker, Masterclass creator, ex-VP of Retention and expert on email, SMS and retention for ecommerce brands, you'll learn the top 7 reasons for why customers churn, leave your brand after one purchase and never shop again! We dive into latest market research from Harvard Business Review, McKinsey, Statista and more, distilling it all down into seven data-driven reasons for why 3 out 4 customers leave ecommerce brands after one purchase and never shop with you again! Before you can enhance your customer retention opportunities, you have to solve your customer churn challenges. This episode is must-listen for brands looking to grow customer lifetime value and unlock the true lifetime value from every customer on your list!

    • 43 min

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