SaaS founders and innovators share their story! ChartMogul's SaaS Open Mic podcast talks to the most inspiring innovators behind high-growth subscription businesses, identifying key components of their success. ChartMogul helps thousands of businesses use data to understand their customers and reach sustainable growth.
David Skok on choosing the right metrics for the right growth stage
This interview is with one of my most-requested guests and someone who’s had an outsized influence on my thinking about SaaS metrics and the wider SaaS industry.
David Skok is a former entrepreneur turned VC, who founded four companies before he turned his focus to investing. He’s now General Partner at Matrix Partners.
David was thinking about SaaS metrics before I was even starting out on my career. His industry-defining post, SaaS Metrics 2.0 is the go-to reference for entrepreneurs and VCs alike, and serves as a guiding light for anyone who has a need to understand the principles and measurements behind a SaaS business.
This conversation was recorded at this year’s SaaStock conference in Dublin, where I was super excited to sit down with David in the SaaStock podcasting studio.
There’s so much in here for anyone building or growing a SaaS business, we dive deep on certain metrics and measurements, we talk about why some metrics are only useful at specific stages of growth, and what’s relevant for businesses in 2019.
Scaling customer feedback with Hannah Chaplin of Receptive
Receptive is a SaaS company helping businesses build better products by collecting and acting on customer feedback more effectively. Hannah Chaplin founded the company, along with her co-founder Dan, back in 2015. Like many other B2B SaaS products, Receptive began its life as a project inside of an existing organization that was eventually spun out into a full-scale business. Hannah and Dan found that they'd struck a chord with businesses that were really struggling with capturing, prioritising and acting on customer feedback to try and answer a critical question: What should we build?
Christoph Janz on SaaS fundraising in 2018 and how startups should use data
This week's episode of SaaS Open Mic was recorded live at the Berlin edition of Mogul I/O, our event series bringing industry leaders together around the topic of sustainable growth.
How Maxime Berthelot grew PixelMe to $5k MRR and kept his day job at Buffer
If you’ve ever thought about bootstrapping your own side project to meaningful revenue and scale, this episode is for you. Today I’m talking to Maxime Berthelot of Buffer and PixelMe.
PixelMe was conceived next to a pool in Bali, but this is not a digital nomad story — both founders are based in France. In fact, Maxime didn’t even quit his day job as Product Manager of Growth at Buffer. Yet the pair have managed to validate their concept and reach $5K in monthly recurring revenue.
I spoke with Max about:
Validating the product without writing code
Hacking his way to those
first few paying customers
The radical transparency at both Buffer and
Balancing time on his side project with his primary job
…and much, much more!
Improving customer feedback in SaaS with Canny
we all know that SaaS companies should be collecting customer feedback. But how you should actually manage, process, quantify, categorize and action that feedback data is far from simple. Especially when you’re operating at scale. Canny Co-Founders Sarah and Andrew left their jobs at Facebook to bootstrap Canny as a SaaS business, because they believe there was a better way to handle customer feedback and feature requests.
How Ulysses pulled off a controversial pivot to subscription
When Max Seelemann and his team at Ulyssess announced their pivot to a subscription model in August 2017, they knew it would cause some controversy among users and the wider tech industry. In fact, Max wanted to create a wave in the industry and the operation was poised to make the most of any resulting publicity.