Stop Treating Customers Like Transactions | Earned Influence S1E1

What does a dealership service department need to stop doing right now if it wants to keep more customers?

In the first episode of Earned Influence, Joshua Taylor sits down with Jami Alexander, Mindy Williams, and Racheal Bright to talk about customer retention, communication, accountability, and what happens when service teams forget there is a real person behind every repair order.

Jami brings nearly 29 years of experience across parts, fleet, big trucks, and repair.

Mindy shares her perspective as a dealership service manager who started in the industry at 19.

Racheal brings her background from material handling, where proactive communication and strong processes are just as important as they are in automotive.

This conversation gets into one of the biggest problems in fixed operations:

Too many service departments act like the job is only to fix the vehicle.

But the real job is to take care of the person who owns it.

Earned Influence is a 4 part panel series from the Wrench Turners Podcast, built around honest conversations, different perspectives, and the kind of leadership that is earned through action.

Featuring:

Jami Alexander

https://www.linkedin.com/in/jami-a-4075a9271/

Mindy Williams

https://www.linkedin.com/in/mindy-williams-700b791b7/

Racheal Bright

https://www.linkedin.com/in/racheal-bright-08281262/

⚠️ Disclaimer:

I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence.

Listen to The Wrench Turners Podcast:

Spotify:

https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb

Instagram:

https://www.instagram.com/mrjoshuataylor/

LinkedIn:

https://www.linkedin.com/in/mrjtaylor/