60 episodes

The official feed for the Support Breakfast podcast, where a group of friends learn about how to care for your customers

Support Breakfast Support Breakfast

    • Technology
    • 5.0, 1 Rating

The official feed for the Support Breakfast podcast, where a group of friends learn about how to care for your customers

    Season 2 | Episode 2 | I'm Worth It

    Season 2 | Episode 2 | I'm Worth It

    We're back with a new season of Support Breakfast and we’re shaking things up!

    This season we hope to explore a wide range of Support-centric topics, share the experiences, ask difficult questions and hopefully answer them! We’re still on our own journey of discovery so there will likely be some bumps in the road - thanks for coming along for the ride.

    This month, we’re tackling worth and value - how to know your own worth, share what you’re doing, continually strive for excellence and champion the value of your team to rest of the company.

    • 38 min
    S2 - Ep 1 | Demonstrating the value of Support

    S2 - Ep 1 | Demonstrating the value of Support

    We're back with a new season of Support Breakfast and we’re shaking things up!

    This season we hope to explore a wide range of Support-centric topics, share the experiences, ask difficult questions and hopefully answer them! We’re still on our own journey of discovery so there will likely be some bumps in the road - thanks for coming along for the ride.

    This month, we’re tackling worth and value - how to know your own worth, share what you’re doing, continually strive for excellence and champion the value of your team to rest of the company.

    Check out the show notes here: http://supportbreakfast.com/2018/04/12/season-2-episode-1-proving-the-value-of-support

    • 35 min
    Special Announcement

    Special Announcement

    The Support Breakfast podcast is:

    - Lisa Hunt (Geckoboard)
    - Dave Chapman (Buffer)
    - Sarah Ley-Hamilton (Timely)
    - Conor Pendergrast (Expensify)

    London Support Labs is happening on the 16th of May - sign up for more info, here: http://bit.ly/2GexpUK

    • 2 min
    Episode 56 | TWIL (This Week I Learned)

    Episode 56 | TWIL (This Week I Learned)

    Episode 56 of the Support Breakfast podcast with:

    - Lisa Hunt (Geckoboard)
    - Dave Chapman (Buffer)
    - Sarah Ley-Hamilton (Timely)
    - Conor Pendergrast (Expensify)

    This week we chatted about a lesson we learned, or something that we realised about ourselves, this week.

    hello@supportbreakfast.com
    supportbreakfast.com
    ko-fi.com/supportbrekkie
    @supportbrekkie

    @sarahleyh
    @gentlethorns
    @davechapman
    @conorp

    • 33 min
    Episode 55 | Customer Personas?

    Episode 55 | Customer Personas?

    Episode 55 of the Support Breakfast podcast with:

    - Lisa Hunt (Geckoboard)
    - Dave Chapman (Buffer)
    - Sarah Ley-Hamilton (Timely)
    - Conor Pendergrast (Expensify)

    This week, we’re chatting about customer personas. Making decisions based on a customers behaviour, skill level or goals are often used in a marketing context. Does this approach have a place in support?

    Links mentioned:
    - Diego's Instagram: https://www.instagram.com/diego_the_boston_terrier/
    - Ellery Bow: https://ellerybow.com
    - Minor Figures Cold Brew: https://www.instagram.com/minorfigures/?hl
    - Jobs To Be Done (JTBD): http://www.jobstobedone.org
    - Wistia - Not phone first: https://wistia.com/blog/scaling-support-why-we-removed-our-phone-number-from-our-website
    - Getting curious with Jonathan Van Ness: http://gettingcurious.libsyn.com

    hello@supportbreakfast.com
    supportbreakfast.com
    ko-fi.com/supportbrekkie
    @supportbrekkie

    @sarahleyh
    @gentlethorns
    @davechapman
    @conorp

    • 35 min
    Episode 54 | Self care in Support (Yaasss)

    Episode 54 | Self care in Support (Yaasss)

    Episode 54 of the Support Breakfast podcast with:

    - Lisa Hunt (Geckoboard)
    - Dave Chapman (Buffer)
    - Sarah Ley-Hamilton (Timely)
    - Conor Pendergrast (Expensify)

    You get support, you get support, everybody gets support!

    This week we're talking about how to support your self, because self-care is especially important for folks who are always looking out for others. We've got some tips for looking after your team mates and how to get the support you need from your manager or company.

    hello@supportbreakfast.com
    supportbreakfast.com
    @supportbrekkie

    @sarahleyh
    @gentlethorns
    @davechapman
    @conorp

    • 42 min

Customer Reviews

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Conor Pendergrast ,

Breakfast food!

My favourite breakfast food is a veggie huevos rancheros. Delicious.

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