37 episodes

Join us for regular updates from the global Surpass Community. In each episode, we'll focus on new and exciting developments from the world of testing including Item Banking, SME / Authoring Management, High Stakes Test Delivery, Test Security, and Remote Proctoring. For more information about BTL and Surpass visit btl.com/Surpass (https://www.btl.com/surpass)

Surpass Community Assessment Podcast BTL

    • Technology

Join us for regular updates from the global Surpass Community. In each episode, we'll focus on new and exciting developments from the world of testing including Item Banking, SME / Authoring Management, High Stakes Test Delivery, Test Security, and Remote Proctoring. For more information about BTL and Surpass visit btl.com/Surpass (https://www.btl.com/surpass)

    [Surpass Team Podcast] An update to remote training opportunities for Surpass users.

    [Surpass Team Podcast] An update to remote training opportunities for Surpass users.

    When news of potential lock-down started, the Surpass Product Communications and Training team immediately started investigating how they could deliver a comparable training experience for users of Surpass: one that offered the same level of interaction and dedication usually present in their face-to-face sessions.
    In this podcast, Surpass team regular presenters Georgie Page and Ashleigh Whittle talk to us about how they have undertaken new training themselves, and rebuilt Surpass training from the ground up to deliver an even better experience, and developed some new tricks that will help them improve the 'regular' face-to-face training if required in the future.

    • 27 min
    [Surpass Team Podcast] An update on Linear Optimization within Surpass

    [Surpass Team Podcast] An update on Linear Optimization within Surpass

    In this podcast, Georgie Page from the Surpass Product Communications and Training Team discusses the improvements that have been made to Linear Optimization functionality in Surpass since it was first introduced a few years ago. The team also discuss the possibilities available with Linear On-the-Fly Testing (LOFT)

    Technical soundbites are also provided via a pre-recorded interview with Senior Technical Architect Tom Gomersall
    To start, Georgie takes us through what LOFT is and how even though candidates receive different questions, data is used to ensure equivalence across all candidates before Tom gives us a technical overview of linear optimization, and how LO functionality works in Surpass for the benefit of test creators.
    The panel also look at how item exposure is balanced by the Surpass algorithm, to ensure the best return on investment and the entire item bank is maximised.

    • 28 min
    [Surpass Pre-Release] May 2020 update preview with the Product Communications and Training Team

    [Surpass Pre-Release] May 2020 update preview with the Product Communications and Training Team

    This Podcast was recorded following the May 2020 pre-release webinar. For more detailed diagrams and demonstrations to accompany this update, please visit https://www.surpass.com/webinars (https://www.surpass.com/webinars).
    Join Ashleigh and Ruth from the Product Communications and Training Team as they take you through some of the latest updates coming to Surpass in Summer 2020.
    Highlights mentioned in this podcast include updates to tags, accessibility, and item search functions.

    [Surpass Community Podcast] - Transitioning from physical item writing workshops to remote collaboration.

    [Surpass Community Podcast] - Transitioning from physical item writing workshops to remote collaboration.

    In this timely podcast, Tim Burnett is joined by Norah Duffy, Program Director and Credentialing Specialist at the California Water Environment Association, Amanda Dainis CEO and Lead Psychometrician at Dainis and Company, and Chris Morrison, VP Product Development from the Surpass team. The group discuss transitioning from physical meetings to collaborative remote item writing workshops, something that many organizations have had to implement or are considering implementing in the wake of the COVID-19 pandemic, as working virtually becomes the ‘new normal’.
    The panel first discuss the pivotal role of the SME (Subject Matter Expert) in the test development process, before looking at key considerations and recommendations when delivering a virtual workshop, such as planning ahead, communication with your SMEs, and the importance of a good platform to make the process as simple as possible for everybody involved.
    The team then look at how Surpass could support your virtual item writing process with features such as workflow controls and task management functionality.
    You can discover more about our guests in this podcast using the links below:
    Amanda Dainis - Connect on LinkedIn (https://www.linkedin.com/in/amanda-dainis-012b94119/)
    Dainis and Company Inc. - Psychometrics and Evaluation (https://www.dainisco.com/)
    Norah Duffy - Connect on LinkedIn (https://www.linkedin.com/in/norahduffy/)
    California Water Environment Association (https://www.cwea.org/)
    Chris Morrison - Connect on LinkedIn (https://www.linkedin.com/in/chrismorrison1981/)
    To discover more about Surpass, please visit www.surpass.com (https://www.surpass.com )

    [Surpass Team Podcast] Customer Operations at BTL Surpass with Gary Barnes and Alyse Nullmeyer

    [Surpass Team Podcast] Customer Operations at BTL Surpass with Gary Barnes and Alyse Nullmeyer

    Join us for a short informal podcast where we receive an insight into Customer Operations at BTL Surpass. 
    Ben Brady took the opportunity to talk to Gary Barnes, VP Service Operations and Alyse Nullmeyer, Service Delivery Manager, from the US Surpass team during a recent visit to the Saltaire HQ.
    Gary and Alyse talk about their roles within the team, and working closely with teams in the UK, such as the Service Desk, to ensure customer service works efficiently across multiple time zones.
    Gary then tells us about the process of relocating to the US, after spending many years working in BTL’s UK office, and how the US team has evolved and grown in just a few years from being initially set up.
    To hear more from the Surpass team over in the US and from other members of the Surpass Community, you can also visit our podcast and webinar archives over at surpass.com/podcasts (https://surpass.com/podcasts/) and surpass.com/webinars (https://surpass.com/webinars/) respectively.

    [Surpass Team Podcast] An Insight into Customer Operations at BTL with Ian Brumfitt and Jacqui Smith

    [Surpass Team Podcast] An Insight into Customer Operations at BTL with Ian Brumfitt and Jacqui Smith

     
    In this latest podcast from the Surpass team, Ian Brumfitt, Head of Service Delivery, and Jacqui Smith, Service Desk Manager at BTL, discuss the important role their teams play in providing excellent customer service to the Surpass Community.
    We hear about the experience that led Ian and Jacqui into their roles, as well as how the teams work together and share knowledge across the business to ensure the smooth running of Surpass and that queries are responded to professionally and efficiently.
     

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