The ActivateCX Podcast

Frank Rogers

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Technology
Updated weekly

Join Frank Rogers on The ActivateCX™ Podcast, your resource for demystifying, clarifying, and providing guidance around AI, CXM, and the modern Cloud Contact Center. In this Podcast series, Frank interviews Thought Leaders, Unpacks critical AI & CX technology, and addresses the leading Experience topics of the day.#cx #customerexperience #ai #ex #cxm #contactcenter #salesstrategy

11/05/2025

How Brands are using AI to Keep Customers

Learn how AI Conversations Improve CX: https://activateCX.arroyo360.com/ai ---- Want to improve customer experience, learn how AI contact center solutions can help? In this video, we interview Maja Shaefer (CEO and Founder of Zowie.AI)! Together Frank and Maja dive into the world of Conversational AI and more directly how ChatBots are improving customer experience, boosting your sales and lighting up customer support performance. Maja also addresses common concerns about bringing AI into your CX plan. At the end of the day, learn how to keep your customers and become sustainable against competition with this compelling value proposition? Contact Arroyo360 to get clarity on approaching AI in a way that makes sense for you. Don't forget to subscribe for more tech updates!

24 min
20/04/2025

Use these 3 Tech Tools to make Money with AI

Learn more the 3 AI Solutions to improve business Profitability and Sustainability: https://activateCX.arroyo360.com/ai ---- Want to improve customer experience, learn how AI contact center solutions can help? In this video, we interview Kolin Koehl (CPO at ObserveAI)! Together Frank and Kolin dive into the world of the 3 main AI tools for improving customer experience as a means to boosting your sales and customer support performance. Kolin also addresses common concerns about bringing AI into your CX plan. At the end of the day, learn how to keep your customers and become sustainable against competition with this compelling value proposition? Contact Arroyo360 to get clarity on approaching AI in a way that makes sense for you. Don't forget to subscribe for more tech updates! CHAPTERS 00:00 Intro 00:10 A Day in the Life of an AI Product Leader 05:29 What is the Winning AI for CX Product Set 07:18 Getting to a Shared AI Understanding 10:19 How far do you go with AI in CX? 11:52 Knowing that your AI is working! 13:04 How to ensure the AI behaves nicely! 14:34 Agentic AI, the new Kid on the block! 16:08 Adopting, Adapting, and Getting in the Groove 17:50 In Security we Trust!!! 20:01 Is your C-Suite on Board with AI? 22:18 Thanks Kolin!!

22 min
20/04/2025

How to become more Profitable with AI

Learn how to take action with AI to improve Profitability and Sustainability: https://activateCX.arroyo360.com/ai ---- Learn how "AI Contact Center Solutions" like Conversational Intelligence, Agent Assist, Conversational AI and Others can accelerate that process of improving Customer Experience? In this video, Frank Rogers unpacks 5 AI Methods that will boost your sales and customer support performance. Frank addresses how these AI strategies are transformational and achievable in the here and now. At the end of the day, Frank and the Arroyo360 team can help you bring this strategy to life? Share this video with your #ceo and #cfo, and then take action by reaching out. Don't forget to subscribe for more tech updates! Chapters 00:00 Intro 00.28 Setting Stage for Innovation 07:20 Omnichannel Inbound Routing 13:19 AI Agent Assist 16:30 Conversational AI 24:50 AI Conversational Intelligence 31:00 AI Business Intelligence 35:38 Experience Outcomes 39.31 Summary and Open Invitation #podcast #contactcenter #ai #customerservice #salesstrategy #voicebot

42 min
15/04/2025

Why Your AI VoiceBots Drive Profits and Customer Satisfaction

Learn more about using AI to improve CX: https://activateCX.arroyo360.com/ai ---- Want to improve customer experience, learn how AI contact center solutions can help! In this video, we interview Michelle Schroeder (at PolyAi) CX Industry AI expert! Together Frank and Michelle dive into the world of conversational AI as a means to boost your sales and customer support performance. Michelle also addresses prevalent fears and uncertainties surrounding AI, discussing ethical concerns, privacy issues, and the potential for workforce displacement. At the end of the day, learn how to keep your customers and become sustainable against competition? Don't forget to subscribe for more tech updates! #podcast #contactcenter #ai #customerservice #salesstrategy #voicebot

40 min
18/02/2025

How to protect your AI & CX from Cyber Attacks

Your AI Contact Center solutions are under attack. Hear Frank Rogers and Rob Fitzgerald unpack the secrets of Cybersecurity, the flip side of the CX & AI coin. Our world is changing fast, hear from these two thought leaders to get a bead on where your cybersecurity roadmap should be heading. Don't forget to subscribe for more updates on how AI, CXM and Contact Center technologies can help you get and keep customers! Don't forget to subscribe for more tech updates!

37 min
21/09/2024

5 AI Methods to Improve Customer Experience

Learn more about improving CX with AI: https://activateCX.arroyo360.com/ai ---- Want to improve customer experience, learn how AI contact center solutions can help! In this video, we'll discuss 5 AI methods to enhance customer satisfaction and boost your sales and customer support performance. At the end of the day, learn how to keep your customers and become sustainable against competition? Don't forget to subscribe for more tech updates!

40 min
02/09/2024

Transform Your Customer Experience Using AI Tools

Get your AI Sorted https://activateCX.arroyo360.com/ai ---- Watch Frank Rogers and Special Guest Hardy Myers from Contact Center AI LEADER Cognigy reveal how businesses can use ai contact center solutions to be more competitive and win in the market place. Here some great stories around how companies are using Ai to GET and KEEP customers. Don't forget to subscribe for more tech updates! Chapters 00:00 How does the AI Consumer Choose Correctly? 03:07 Getting Personal with AI 05:48 Being On Brand Digitaly 07:13 Matchmaker, Matchmaker 07:44 Building an AI Practice 09:58 Where is AI heading? 12:39 The Contact Centers broadening Role! 14:06 Does Cognigy Have a Way! 16:18 Sage Advice for Adopting AI 32:18 Today is a Better Day 21:12 Closing #podcast #contactcenter #ai #customerservice #salesstrategy

21 min
27/08/2024

Unlocking the Secrets to AI Mastery

Get your AI Sorted https://activateCX.arroyo360.com/ai ---- Here Frank Rogers and Quinn Agen unpack the secrets of using AI contact center solutions to solve major customer experience needs! Our world is changing fast, hear from these two thought leaders to get a bead on where it is heading. Don't forget to subscribe for more tech updates! Chapters 00:00 Does AI support Multi cultural-language needs? 02:37 How does AI Work with Omnichannel? 07:57 Scotty, We Need More Data! 11:36 Can AI Help Close Down Blind Spots? 14:30 Feedback Management gets an assist from AI 17:46 The Big Question...How do you get Started with AI? 20:49 Making the Case for Omilia AI vs Anyone else! 24:36 Closing #podcast #contactcenter #ai #customerservice #salesstrategy

25 min

Join Frank Rogers on The ActivateCX™ Podcast, your resource for demystifying, clarifying, and providing guidance around AI, CXM, and the modern Cloud Contact Center. In this Podcast series, Frank interviews Thought Leaders, Unpacks critical AI & CX technology, and addresses the leading Experience topics of the day.#cx #customerexperience #ai #ex #cxm #contactcenter #salesstrategy

Creator

Frank Rogers
Years Active

2023 - 2025
Episodes

45
Rating

Explicit
Copyright

© 2026 The ActivateCX Podcast
Show Website

The ActivateCX Podcast