143 episodes

Join Marianne Rutz and world-renowned leaders in the contact centre industry for the Operational Excellence Show. Dig deep into the industries hot topics and gain valuable advice, insights and wisdom.

The Operational Excellence Show Leading Business Consultant Marianne Rutz

    • Business
    • 4.5 • 6 Ratings

Join Marianne Rutz and world-renowned leaders in the contact centre industry for the Operational Excellence Show. Dig deep into the industries hot topics and gain valuable advice, insights and wisdom.

    OPEX - Leading Gents - Dave D’Arcy - Laughing Leadership is Leadership a Laughing Matter

    OPEX - Leading Gents - Dave D’Arcy - Laughing Leadership is Leadership a Laughing Matter

    As I record this episode on 22 May 2023 - Dave D’Arcy who is well known in the employee engagement & leadership world is launching his own business.


    We discuss the aspects of leadership beyond Net Promoter Scores, Trust Pilot or Google reviews! 

    With his experience in the Corporate World, Dave is bringing Leadership Skills and Fun at work, putting your employees first, together!
     
    Links:
    LinkedIn: https://www.linkedin.com/in/davemdarcy/
    Web: https://www.davedarcy.co.uk/
    Contact us at info@rutzconsulting.com or email me directly marianne@rutzconsulting.com
    Website: https://rutzconsulting.com/
     
    This Podcast is produced by: Andrew Madden Photography & Media Production

    • 35 min
    OPEX - Chasing Dreams and Achieving Goals - Cheers to Rutz Consultings 5th Birthday!

    OPEX - Chasing Dreams and Achieving Goals - Cheers to Rutz Consultings 5th Birthday!

    Monday, 24th April marked the 5th anniversary of Rutz Consulting limited! Yeah - We made it to 5 years in business! We registered our limited company 5 years ago! 
    In this episode we look at some of the reasons why 20% of businesses fail in their first year and 60% of businesses go bust in the first 3 years of trading!
    What are the pitfalls to avoid & how we managed to deal with some of the difficult scenarios of the past 5 years.
    Enjoy!
     
    Links:
    https://fundsquire.co.uk/startup-statistics/
    https://www.nerdwallet.com/uk/business/start-up-failure-statistics/
    Contact us at info@rutzconsulting.com or email me directly marianne@rutzconsulting.com
    Website: https://rutzconsulting.com/
     
    This Podcast is produced by: Andrew Madden Photography & Media Production

    • 24 min
    OPEX - Navigating the Identity Maze as an Individual, a CEO and a Thought Leader

    OPEX - Navigating the Identity Maze as an Individual, a CEO and a Thought Leader

    Today's podcast is of a rather personal nature! This is for two reasons: 
    You might be a new listener to the operational excellence show and wondering who I am, where I came from and what we do at Rutz consulting
    Over the past 6/7 months I have been doing some deep work for myself and for the business - today I’m sharing this with you. Join me as I deep dive in to the difficulties many consultants face with their own identity, that of their business' & the importance of discovering your individual unique qualities & what it means to your personal, career & overall success

    Links:
    Contact us at info@rutzconsulting.com or email me directly marianne@rutzconsulting.com
    Website: https://rutzconsulting.com/
     
    This Podcast is produced by: Andrew Madden Photography & Media Production

    • 23 min
    OPEX - Foundation Series - BONUS EPISODE - Customer Service Delivery Made Easy - HOW TO BECOME A BETTER LEADER

    OPEX - Foundation Series - BONUS EPISODE - Customer Service Delivery Made Easy - HOW TO BECOME A BETTER LEADER

    In today's bonus episode of the foundation series "Customer Service Delivery Made Easy" I’m talking you through how you can become a better leader in 9 simple steps!
    Resources:
    We have created an amazing downloadable workbook for you - covering the content of this foundational series! Go and DOWNLOAD IT HERE…
    Links:
    Contact us at info@rutzconsulting.com or email me directly marianne@rutzconsulting.com
    Website: https://rutzconsulting.com/
     
    This Podcast is produced by: Andrew Madden Photography & Media Production

    • 23 min
    OPEX - Foundation Series - Customer Service Delivery Made Easy - Week 4 - SHOW ME THE MONEY IN CUSTOMER SERVICE

    OPEX - Foundation Series - Customer Service Delivery Made Easy - Week 4 - SHOW ME THE MONEY IN CUSTOMER SERVICE

    Today it’s all about cash! Show me the money in your customer service delivery!
     
    Resources:
    We have created an amazing downloadable workbook for you - covering the content of this foundational series! Go and DOWNLOAD IT HERE…
    Links:
    Contact us at info@rutzconsulting.com or email me directly marianne@rutzconsulting.com
    Website: https://rutzconsulting.com/
     
    This Podcast is produced by: Andrew Madden Photography & Media Production

    • 33 min
    OPEX - Foundation Series - Customer Service Delivery Made Easy - Week 3 - DO NOT OPERATE IN SILO

    OPEX - Foundation Series - Customer Service Delivery Made Easy - Week 3 - DO NOT OPERATE IN SILO

    Today's teaching is well and truly focused around your customers! 
    And remember - we are customers of each other! We are not designed to operate in silos! 
     
    Resources:
    We have created an amazing downloadable workbook for you - covering the content of this foundational series! Go and DOWNLOAD IT HERE…
    Links:
    Contact us at info@rutzconsulting.com or email me directly marianne@rutzconsulting.com
    Website: https://rutzconsulting.com/
     
    This Podcast is produced by: Andrew Madden Photography & Media Production

    • 32 min

Customer Reviews

4.5 out of 5
6 Ratings

6 Ratings

Aidalorn ,

Down to earth

Marianne’s has a gorgeous, natural style and definitely has a powerful way of brining the most interesting parts of a topic to the forefront. She is a natural communicator and I love hearing from Marianne as much as her guests.

Karen Chat Factory ,

Podcasts that inspire.

Marianne Rutz, has an engaging way of getting the best out of everyone she interviews.

This results in an informative and inspiring, and fun podcast. Leading Ladies has been a “must listen” for me!

photoandrewmadden ,

Superb

Great variety of guests and informative episodes!

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